Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt...

to cancel it. If you have any such record or evidence (i.e. confirmation email), please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 16, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a full refund of services for...

$64.02 . If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
After review of your account, we show the account was cancelled effective immediately on 12/6/2017 and a...

full refund for $252.24 was issued. The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.
Please respond to this email if your issue has been resolved.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you signed up for Sling TV with our 2 month pre-pay promotion to...

receive a free Roku Express instead of the 7 day free trial. Currently, your account has been set to cancel at the end of your current cycle on 3/19/2018 to stop any future payments from being taken.At this time, we will be unable to refund the charges on the account as there was an equipment order which is either en route to, or has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please reply directly to this email with the tracking number. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges for the [redacted]...

[redacted] fight to your credit/debit card as Sling TV is a non-refundable prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],                                  �...⇄ We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service. Based on your zip code our website showed the game was on [redacted]. The [redacted] provides the most exciting moments of each game played during Sunday afternoon. It will display any game where the team is currently within the red zone (20 yard line). If there are multiple games within the red zone, the channel will split into multiple screens to display all games within the red zone. If there are no games within the red zone, the channel will still display a game – typically a very important game or one that is very close.  We apologize for the inconvenience this has caused you we are unable to refund the disputed charges to your credit/debit card.  Please let us know if you have any further questions or comments.[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can exchange your Roku Streaming Stick for a Roku Premiere. The Roku Stick will have to be returned to the...

manufacturer with proof provided of the return. For instructions on returning your equipment, please go to support.roku.com If you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have no record in the month of April with an attempt to cancel the service. We have located a email you sent to cancel your service, we replied to your email asking for verification and account security which is required to cancel accounts. We never received a reply to this email with the proper account security in order to cancel this account. Although the proper procedure was not fulfilled we can issue refund for the 6 months. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for any inconvenience this may have caused you. We have cancelled the account in question to avoid future charges.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such...

record or evidence, please respond to this e-mail with it so we can reconsider your case.Please let us know if you have any further questions or comments. Sincerely,[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle on 4/2/2017 to stop any future payments from being...

taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted] at [redacted]Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your accounts that were charged the $21.64, we are unable to refund the disputed charges...

to your credit/debit card as Sling TV is a non-refundable prepaid service. As both accounts were activated online and accepted our Terms of Use the charges are valid. We have however confirmed that your accounts have been set to cancel at the end of your current cycle to avoid any future charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We can offer you 49.98. If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or...

concerns. Regards, Sling TV Customer Escalations

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $53.48. If you are amenable to this offer, please respond to your Revdex.com case...

with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Reviewing your account the service was canceled after the 7 day trial. Our records indicate that your account is still being viewed as recently as 1/25. Based on this, we can offer you a pro-rated refund of $11.66 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hello [redacted] M [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate a Sling TV account with the information you...

provided. Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have researched the payment issue and need more information.  Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six...

and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary.  We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. If you subscribe to both services in Sling Orange + Sling Blue, you can enjoy up to four streams at...

one time! Because you are purchasing two separate services in Sling Orange + Sling Blue, you can get the total number of streams included on each separate service—one stream for any channel on the single-stream Sling Orange service and three streams for channels on the multi-stream Sling Blue service. [redacted] and the [redacted] channels are in our Sling Orange service and is a single-stream service. We show you reach out on 9/30/2017 10 days after your billing cycle to cancel your account via email. For account security purposes we ask to verify the last 4 of your credit card before we can make any changes to your account. We did not receive the correct information to cancel your account. Our records indicate that your account has been recently used for a portion of the period for which you have requested a refund. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service.     Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]