Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We understand how frustrating technical issues can be. Upon reviewing your account, we show the technical issues...

you have experienced were escalated to our technical team. After extensively reviewing your account we show the amount of buffering you have experienced is less than 0.05% over the last month. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We understand how frustrating technical issues can be. For your trouble, we can offer to cancel your account immediately with a...

full refund in the amount of $99.94. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 16, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a full refund of services for...

$64.02 . If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
After review of your account, we show the account was cancelled effective immediately on 12/6/2017 and a...

full refund for $252.24 was issued. The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.
Please respond to this email if your issue has been resolved.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

I want Sling TV to give credit for false billing since I did not receive any service from them

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt...

to cancel it. If you have any such record or evidence (i.e. confirmation email), please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:The email address that I used for my sling tv account is [redacted]. I have reviewed the response made by the business in reference to complaint ID [redacted]. If they are able to find my account with email address, then I would like my money refunded. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $53.48. If you are amenable to this offer, please respond to your Revdex.com case...

with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have researched the payment issue and need more information.  Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six...

and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary.  We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can exchange your Roku Streaming Stick for a Roku Premiere. The Roku Stick will have to be returned to the...

manufacturer with proof provided of the return. For instructions on returning your equipment, please go to support.roku.com If you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your accounts that were charged the $21.64, we are unable to refund the disputed charges...

to your credit/debit card as Sling TV is a non-refundable prepaid service. As both accounts were activated online and accepted our Terms of Use the charges are valid. We have however confirmed that your accounts have been set to cancel at the end of your current cycle to avoid any future charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have no record in the month of April with an attempt to cancel the service. We have located a email you sent to cancel your service, we replied to your email asking for verification and account security which is required to cancel accounts. We never received a reply to this email with the proper account security in order to cancel this account. Although the proper procedure was not fulfilled we can issue refund for the 6 months. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We can offer you 49.98. If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or...

concerns. Regards, Sling TV Customer Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Reviewing your account the service was canceled after the 7 day trial. Our records indicate that your account is still being viewed as recently as 1/25. Based on this, we can offer you a pro-rated refund of $11.66 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] M [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate a Sling TV account with the information you...

provided. Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle on 4/2/2017 to stop any future payments from being...

taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted] at [redacted]Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for any inconvenience this may have caused you. We have cancelled the account in question to avoid future charges.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such...

record or evidence, please respond to this e-mail with it so we can reconsider your case.Please let us know if you have any further questions or comments. Sincerely,[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a refund for $26.34. If you are amendable to this offer,...

please respond with your agreement and at that time the account will be canceled effective immediately and the refund will be processed. Refunds are processed back onto the credit/debit card originally used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]