Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:
so let me get this straight, I cancel the service before the plan was to be billed, when I call to dispute the charge, I am told that there is no record of me canceling the service.   The service was not only cancel before the charge was to be made, but also as soon as the charge was made.  I called in and talk to a representative who refused to refund the money for this fraudulent charge, and now that I am being forced to pay for a service that I canceled I am not supposed to utilize it? You could very easily terminate the service to where I cannot watch it and refund the full amount or at least the two day prorated amount that apparently I was forced into.   I cannot wait until this service is up, and will continue to tell every body I know what an atrocious service and company you maintain. I have not only contacted the Revdex.com, but have contacted the federal trade commission and my state Attorney General‘s office. This is pure out and out fraud, and I will not stop Until you are held accountable.   Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. If you would like to troubleshoot the issue so you may use the service till the end of the billing cycle we would be happy to do so. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance so we may further contact you to troubleshoot.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Wehave received your Revdex.com complaint. We apologize for the inconvenience that thishas caused you. Our records indicate u have not been charged for  any services. The website will only offer that promotion and programing under a 6 month offer. If you like to get the offer u can visit sling.comPlease let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted]www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Currently, your account has been set to cancel at the end of your current cycle on 12/14/2017 to stop any...

future payments from being taken.At this time, we will be unable to refund the charges on the account as there was an equipment order which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please contact Roku customer support at 816-272-8106 and request a RMA. Once you have sent the device back, please email us with the tracking number at [redacted].Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],     We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are investigating the issue now, can you provide us the phone numbers you called in...

from. The phone number on your account is only connected to the third reported call. Once we have the numbers we will review the calls to find how to best assist you.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we are unable to refund the disputed charges as Sling TV is a...

non-refundable prepaid service. Our agent informed you before the gift card was used that if you wanted a refund you would have to contact the gift card sales location for that refund. Now that the gift card has been used  and services utilized a refund is not available. Our 7 day free offer requires a Credit or debit card on the account as our service is a automatic withdraw prepay service. With no card on file the 7 day free offer was not available, as a courtesy we can offer a 7 day extension on your service to Feb 25th.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a refund for $26.34. If you are amendable to this offer,...

please respond with your agreement and at that time the account will be canceled effective immediately and the refund will be processed. Refunds are processed back onto the credit/debit card originally used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I do not receive the refund within 7 business days, I will open a new complaint.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and show it was started on the 7 day free trial on...

01/04/2018 and renewed for the monthly service on 01/11/2018 before it was cancelled on 01/12/2018. Whenever an account is cancelled, there is a confirmation email automatically sent. We also offer technical assistance for through help.sling.com.   As a one-time courtesy, we would like to offer to cancel the account immediately with a refund of $74.18. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Complaint: [redacted]
I am rejecting this response because:I reluctantly cancelled my subscription to your service because of the lies confusion and stubbornness of your customer service and service and Supervisor... Have you reviewed your online ratings?  They are awful...They told me that they would prorate my acct and refund me 8.00 and then go back into my account and take out 40.00 for 2 months.. But that was not the original agreement...Now sneakingly they are posting pre pay for 2 months...I want the money to purchase my own streaming stick and a refund.. Since I didn't even watch Slingtv.. If you can't do that then keep the 19.99 and I will never do business with you again and take me off of your mailing list
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that this does not mark the issue as resolved.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $26.55. If you are amenable to this offer, please respond to this e-mail with your acceptance,...

or call our customer service line to ensure the offer is applied to your account. Please don't hesitate to contact us with any questions or concerns.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately Sling is not responsible for return shipping costs and you must use a shipping method that can be tracked. Returned...

products must be properly packaged, in the original packaging if possible. Damage caused during shipping may void the warranty. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can offer you a pro-rated refund of $60.91 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. After reviewing your case, we have already applied a $10.00 per invoice credit towards your bill for your next five invoices for the issues you've been facing with buffering and freezing on the app.Please let...

us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we do see on 08-25-2017 a $25 Gift card was added to your account to extend your current services...

of the Sling Orange and Kids extra services till 10-09-2017. Unfortunately as Gift cards are a form of payment and no changes to your subscriptions were made before adding the Gift card onto your account we are unable to change your services. Sling TV is a prepaid non-refundable service and we are unable to change any subscription without another payment option for the prorated charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because I cancelled the membership on the correct date. Your company refused to refund me. I am unable to use the service, as you can tell by me not using it at all. Your website says it is compatible with my devices but it is not. I cannot use this service without purchasing a faster internet speed (which is not available in my area). I can only use this with additional expenses which were not clearly outlined on your website before I agreed to the FREE trial. When I realized I could not use it, I cancelled it on the correct date.  Your company cons cons people into paying for a service that does not work like it should. It's fraud. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have adjusted your DVR settings, go ahead and see if the issue has been resolved. We have processed a refund of $5 for the inconvenience. Refunds take 5-7 business days to process and will be applied back to the card originally used for the payment.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We can issue a refund for the disputed charges.  Please let us know if you accept this offer and have any further questions or comments. Regards, Sling...

TV Customer Service [redacted]
[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 It is only exactly what I have been asking for, for weeks and it took Revdex.com to intervene to get them to do what is right and should have been done when I first asked for it when I canceled. Thanks.
Sincerely,
[redacted]