Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate you had a duplicate account under another e-mail which we have identified and cancelled to...

avoid any future charges. We apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account as we show that both accounts have been used.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we do see on 08-25-2017 a $25 Gift card was added to your account to extend your current services...

of the Sling Orange and Kids extra services till 10-09-2017. Unfortunately as Gift cards are a form of payment and no changes to your subscriptions were made before adding the Gift card onto your account we are unable to change your services. Sling TV is a prepaid non-refundable service and we are unable to change any subscription without another payment option for the prorated charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have adjusted your DVR settings, go ahead and see if the issue has been resolved. We have processed a refund of $5 for the inconvenience. Refunds take 5-7 business days to process and will be applied back to the card originally used for the payment.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because I cancelled the membership on the correct date. Your company refused to refund me. I am unable to use the service, as you can tell by me not using it at all. Your website says it is compatible with my devices but it is not. I cannot use this service without purchasing a faster internet speed (which is not available in my area). I can only use this with additional expenses which were not clearly outlined on your website before I agreed to the FREE trial. When I realized I could not use it, I cancelled it on the correct date.  Your company cons cons people into paying for a service that does not work like it should. It's fraud. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 It is only exactly what I have been asking for, for weeks and it took Revdex.com to intervene to get them to do what is right and should have been done when I first asked for it when I canceled. Thanks.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found another account that was set up with a two week free trial. There was...

an typo in the email address. We would like to offer you a refund in the amount of $74.97. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we will be unable to provide a refund on the account in...

question as Sling TV cannot validate or invalidate fraud claims.  We encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of the account, we would like to offer you a full refund for $19.99. If you are amendable to...

this solution, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issued at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, your account was cancelled effective immediately and a refund of $140.16 was processed on February 14th...

2017. It will be processed to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if there is anything further we can do. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I don't want to receive a credit for my next bills, I want to receive a FULL REFUND, I am missing this money to pay my bills and to receive a credit means that I can never cancel my account, otherwise I will never receive that amount in my life. That is totally unacceptable!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I followed your email you sent to me stating just click on a link to get a free streaming stick. And I followed all the steps. My month started on December 7. I will consider you giving me a full refund and start my subscription over and sending me the streaming stick. The next step is contacting my credit card company to dispute the charge on my card. 
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We can issue a refund for the disputed charges.  Please let us know if you accept this offer and have any further questions or comments. Regards, Sling...

TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologize for the confusion regarding our website. You can go to sling.com/c/channels to view all the channels in the base...

services. You are then able to customize your services by adding just the extras that you want. To see what services you will need to receive your favorite channels, just click on the channel you are interested in. This will tell you if it is in a base package or if you need to add an extra service to receive the channel.We would like to offer you the 7 day free trial so that you can try out the services. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we show that you contacted us on 12/17/2017 and received a full...

refund in the amount of $24.99. Refunds take 5-7 business days to show up in your account. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we offer $63.59. If you are amenable to this offer, please respond to your Revdex.com case with your...

acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for bringing this to our attention. With our reviewing of the account we show we sent you this on last Revdex.com case. See line 4. Showing your account was still active. "We received notice of your recent Revdex.com complaint regarding your Sling TV...

service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you the refund for the credit that is on your account of $31.43. If you are amenable to this offer, please respond to this e-mail with your acceptance. At this point your account is not set to cancel with the next billing cycle on June 3, 2017. We would disappointed to lose you as a customer." We also show that on May 20, 2017 1:43 PM UTC you canceled your service thru the web site. You then updated your account with a new credit card on continuation of your account May 28, 2017 2:25 PM UTC. There was a credit on your account that covered almost half of current billing. This is why you currently are being charged for your current service. Your account is past due for $11.25.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable...

pre-paid service.  In the Welcome Email provided from Sling TV to you, there is a exact date and time of day that your account will be billed if you do not cancel prior to that time and date.  Your account indicates that you did cancel after that time, if you have evidence otherwise please provide that by email so we can reconsider our decision. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my husband's phone number is [redacted]. My phone number [redacted] is linked to the account.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a refund for $2.88. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com