Slomin's, Inc.

Review: As of 2/*/2015 no installation of three security cameras, which was scheduled to be performed on 12/**/2014. Rescheduled for 12/**/2014, 01/**/2015, 01/**/2015, and again on 02/**/2015. 12/**/2014 through 01/**/2015 installers were not aware of camera installation only alarm system upgrade and trouble shoot upgrade problems. Major compliant is the sales representative informed us that the installation would be completed in one day. Slomin's sends one technician with no knowledge of camera installation, which would be impossible for one technician to accomplish. The lack of Customer Service support for information, the many calls to speak to a [redacted] including 02/**/2015. Customer Service at 12 p.m. on 2/*/15 claimed, [redacted], was not available nor any other [redacted] and a [redacted] would get back to me; as of 3 p.m. no call back.Desired Settlement: Slomin's broke the contract by not performing the service, which was agreed upon on 12/**/2014, and requesting to credit my account for the equipment deposit and the payment made in January 2015.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been in contact with our customer service center. It appears her issue as described in the complaint has been resolved. If you should have any questions, please contact us at ###-###-####. Sincerely, Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am no longer a customer of slomins oil. yesterday a found a bill for 282.9 gallons of heating oil in my mail box. I did not order it I did not want it. I contacted them when my one year contract was 2013, up via phone and told them I no longer wish to be a customer of theirs. they still delivered me oil. I wrote on the bill that I no longer wanted their services and made a phone call .One time they tried to deliver again but that time I was home and stopped the driver from filling my tank and told him I no longer wanted his service. Again in writing informed them that I did not want their oil .Yesterday was the last straw. I spoke to three people on the phone yesterday, ,one was a supervisor, a woman, told her I was not a customer and informed her of my story. She said she would reduce the price per gal. by .30. The price originally was $2.999, which would bring it down to $2.699. The local company starz oil,, is asking $2.49 per gallon. That's $180 difference. Prior to yesterday I haven't received any oil from them since April 2014 I thought I was done with them. She also said she would remove me from their books and stop delivering. I feel that they are trying to get away with screwing me, first by delivering me oil I definitely didn't ask for and by charging me .60 more per gallon when the price of oil and gas is the lowest it has been in 6 years.

( step three says the date can't be before the purchase date, this situation has been going on since 2014 I put 1/**/2015 twice but that isn't accurate.)Desired Settlement: adjust my bill to reflect $2.49 per gal and not charge me interest or late fee on outstanding balances until I pay the bill off.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. On 1/**/2015 [redacted] contacted our office to dispute the oil delivery made to his home. He was advised that there was no record of any request to cancel his delivery service by phone or by written notice. [redacted] signed with Slomin’s in May of 2012 has always been on automatic delivery. If a customer request to have their services cancelled with Slomin’s, we first try to see if there is anything we can do to retain their business. However if those efforts fail, we always honor a consumers right to discontinue services. The last thing Slomin’s would want to do is make an unwanted delivery. Even though a customer decides to leave us, Slomin’s looks forward to the possibility of servicing them again in the future. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. We have been taking care of homeowners since 1923. Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations. As mentioned by [redacted] in his complaint, Slomin’s Senior [redacted], made an agreement to reduce the cost of the 282.9 gallon delivery made on 1/**/2015 to $2.699 totaling $763.55 paid over ninety days. To settle the matter amicably, Slomin’s is willing to accept $2.499 per gallon for the 1/**/2015 delivery totaling $706.97 and still honor ninety days for payment. Upon full payment being received by 4/**/2015, Slomin’s will remove any remaining charges from [redacted]’s account. If you should have any questions, please contact me at [redacted] Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was offered $27.95/ month for the life of the contract as stated in an email that [redacted] had offered me after I signed the contract when I showed proof that my existing Home Security was going to lower my bill. I had 3 days to back out of contract but [redacted] said my $27.95 will be the rate so I ended up staying with slomins. Now they are saying that my rate will go up $3/month if I dont get oil through them despite me showing them the email that [redacted] replied back to saying the rate will stay at $27.95 for the life of the contract. Slomin's is now saying that it was only till December, but that was actually the free monitoring I was supposed to receive until my existing contract expired. I forwarded the email but they are interpreting it the way they want which is the extra $3/month.Desired Settlement: Billing Adjustment

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

Slomin’s has reviewed [redacted]’s issue thoroughly and we were able to resolve. As already confirmed with Slomin’s [redacted] on 7/**/2014, [redacted]’s was advised that his monthly monitoring cost will remain at $27.95 per month for the full sixty month term of his monitoring agreement. This rate will remain in effect whether or not [redacted] chooses to use Slomin’s heating oil services. [redacted] was also made aware that there will be no additional discounts given.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Slomin's uses a boiler plate contract, only considers important the points that benefit the company. They lied about a minimum delivery, threatened a credit report, refusal fee and termination fee if they were not allowed to deliver another 100+ gallons to meet the minimum requirement of 650. Contract plainly states 400 is the minimum, 650 is the guaranteed pricing maximum. (We found the contract 2 months after the delivery. ) Never performed the yearly maintenance that was agreed to in the contract, despite 3 requests. Had to have service done by another company, seperate from a contract since we were still under contract to slomins. Last delivery being falsely forced upon us, we feel that a credit is due. Wonder how many others this happened to.Desired Settlement: Refund of $225 for half of the last delivery, which was fraudulently pushed on us. $197 for the service that had to be done by another company.

Business

Response:

[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience the [redacted] feel we may have caused. However under the terms of their guaranteed fixed heating oil pricing agreement, they were required to purchase all of their fuel oil requirements from Slomin’s from 9/**/2014 thru 9/**/2015 or up to approximately 650 delivered gallons whichever occurred first. (See agreement attached) Slomin’s made a total of five deliveries to the [redacted] home that totaled 638.5 delivered gallons. (See ledger attached)The [redacted] plan the [redacted] purchased includes but is not limited to an annual system check at the customer’s request. (See attached service plan for coverage details) However outside of the need for emergency services, system checks are performed at Slomin’s sole discretion between the month of April and September. Slomin’s service technicians visited the [redacted] home three times. The first visit was on 11/**/2014 to inspect the home for a new oil tank. The second visit was on 12/**/2015 which was also to inspect their oil tank to make oil deliveries because it was replaced by another company. There was no one at home for the technician that day and a third appointment was scheduled for 12/**/2015. On 9/**/2015, Mr. [redacted] contacted out office to arrange for an annual maintenance. At that time Mr. [redacted] was reminded that his account was delinquent. Mr. [redacted] informed Slomin’s customer service representative Jessica of his intent to pay the balance. Mr. [redacted] was offered a date of 11/**/2015 with consideration that the account would be bought up to date prior to date but Mr. [redacted] refused the appointment. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. Unfortunately Slomin’s cannot offer any refund on the [redacted] account. The [redacted] account was recently cancelled at their request and their balance has been paid in full as of 10/**/2015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomin's response makes no account of several important points. First, by phone, Slomins representative told us that the required delivery was 650 gallons when the contract clearly stated 400. We made extraordinary efforts to allow a delivery to meet the stated 650 gallons, even though it was not required by the contract. The use of threats of fees and collections were unwarranted. Slomins states that with the contract cancelled, no refund is possible. This is in obvious disagreement to standard banking procedures. Simply cutting a check is easy.Service of the system was requested, and slomins was insistent that service could only be done on a date after the contract expired. yes, this was unacceptable and slomin's was notified that service would be performed at their expense by a third party. We will accept a settlement but slomin's seems to want to avoid any responsibility.

See attached for the signed contract that says 400 gallons minimum, which slomins representative denied on phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].In addition to our prior notice, the 400 gallon annual minimum purchase that the [redacted] have issue with is a condition in our contract(s) that our customer(s) must maintain in order to remain a full service customer. However as mentioned in our previous response the effective date/term of the [redacted] agreement was from 9/**/2014 thru 9/**/2015 or up to approximately 650 delivered gallons, whichever came first. Furthermore, their agreement also states that the [redacted] must purchase all of their heating oil requirements from Slomin’s during that time.Slomin’s does again apologize for any inconvenience the [redacted] feels we may have caused but Slomin’s position remains the same. If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This does not address the representatives unneeded and unwarranted bullying tactics in forcing a delivery that was not needed. The 400 gallon minimum that slomin's stipulates does not translate into a required delivery to meet 650 gallons. It only makes necessary a delivery if there is a need for one after 400 gallons. Further, the response does not make mention of the failure to provide the promised service of the furnace before operation in 2015/2106, necessitating going to an outside company to have that service performed. The cost of that service, as discussed with slomin's rep in september, is slomin's responsibility. So the only resolution acceptable is as stated. Refund of half the cost of the fradulently "forced" delivery, and reimbursement for the yearly maintenance slomins failed to perform.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My home was burglarized under the subscription of home protection services from Slomins Inc. I was never notified of either a loss of power or breach of entry by Slomins Inc. while I was away and my alarm was full activated. As a result my home was burglarized of material possessions under $5000.00. I contacted Slomins when this happened in June 2015 and was told by a supervisor ("K. Vale") that "nothing can be done until I furnished a copy of the police report". Having already been victimized I don't feel as though I should've had to pay to produce a copy of a report that would've never been filed if Slomins Inc. would've done their job. It took 5 months to receive a certified copy after paying for it and the postage and handling to arrive in which I sent to the [redacted]. I feel as though there lack of participation to obtain the police report and overall feelings towards a customer being robbed displayed total negligence and doesn’t live up to their supposed business practices in any shape or form.Desired Settlement: I would like monetary compensation for the items stolen under Slomins protection and an apology and 6 months of security service free. Since the robbery Slomins never even called to ask if I was the alright least they could do or if I was ok. If they choose to say nothing is the problem I plan to sue for not only my losses, but pain and suffering as well reach out to every media sources in America and let them know how Slomins is treating disabled American veterans of the global war on terrorism

Business

Response:

October **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has performed a thorough review of [redacted] account. Since [redacted] account was reinstated with Slomin’s and the upgrade to his alarm system was performed in August of 2014, [redacted] alarm system was in fine working order. When the break in was reported to our office on 6/**/2015, [redacted] informed Slomin’s customer service representative Ginny that the entry point appeared to be an opened window in the kitchen. Ginny proceeded to schedule an inspection at [redacted] home for the next business day which was Monday 6/**/2015. [redacted] had to cancel this appointment last minute and was rescheduled for the following afternoon on 6/**/2015. Upon our technician’s arrival to [redacted] home on 6/**/2015, he found that there was another alarm system installed in place of Slomin’s system. He also saw components of our alarm system in a box that was in the home. Unfortunately because of this, our technician was not able to run any checks or tests of the alarm system during the inspection. Slomin’s also cannot confirm the length of time that our equipment had been removed and placed into a box to detect if any possible devices were faulty.Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. In this case, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however we do not feel any compensation is due to [redacted] should contact his homeowner’s insurance for missing items, which should be covered.If you should have any questions, please contact us at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: The Slomin Shield Alarm was installed in my home. I was current with my payments. Due to economics I subscribed to [redacted] to get a lower rate as my current telephone provider was charging too much money. when I called Slomin Shield to perform a test of the system, the agent informed me that he could not get a signal. I informed him that I installed a [redacted] and he told me that Slomin Sheild was not compatible with that system. The agent at that time did not offer me any alternative so I thought my business with the was concluded this was last year. Now this year this year I received a letter from a collection agency saying that I owe them money. Basically they want me to pay for services I did not have.Desired Settlement: Remove my account out of collections and allow me to sign a cancellation letter.

Business

Response:

April **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response the complaint of consumer [redacted]. Slomin’s has settled [redacted]’s account and she now has a zero balance. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: On January *, our heating system stopped working. We contacted Slomin's at 1pm and they said they will send a technician to our house. They said if the boiler is dry, we have to pay $219. Since I was at work, I called again at 2pm to find out how long we have to wait and to inform them that we have small children and 4 elderly people at home. I spoke to customer service agent [redacted] and also asked him why we have not received oil delivery since Oct. **. He said because we had an outstanding balance, which we were not aware of in the first place and that my husband paid over the phone the first time we contacted them. And then [redacted] was arguing with me when I asked him why we have to be charged $219 for the dry service if we were not delivered oil in the first place. He said oil was not delivered on schedule because we had an outstanding balance of $172. Nobody even notified us of the outstanding balance. I asked him to transfer me to a supervisor because he was arguing with me, A CUSTOMER. He put me on hold for about 5 minutes, then came back and said that no supervisor is available but he spoke with one who said they will waive the $219 since this has never happened before. At 4pm, the technician still has not arrived and I called again to follow up. The customer service agent said only 1 name before us and then the technician will come. Around 6pm, my husband got a missed call on his cellphone from Slomin's and a message was left on his voicemail saying that the technician was on their way to our house and "if you need to reschedule, please call us." No directions whatsoever that we had to call back to confirm. So I called Slomin's again maybe around 6:30pm when we saw the missed call and since no technician came, and spoke to CS agent [redacted]. She said since we did not pick up the phone (cellphone) when they called around 6pm, the technician went to the next house. I asked her why they did not call the home number, she said they only have space for 1 phone number! Where in fact they have our home phone number in their records. She kept interrupting me so I asked her to transfer me to a supervisor. She put me on hold and came back and said that there are no supervisors available. I told her again that there are 3 children and 4 elderly people in our house and they need to send someone ASAP because of the freezing temperature, so I need to speak to a supervisor because she was not helping me. She was not even listening to me. And then she hung up the phone on me. I called again and waited for about 15 minutes before someone picked up. This was around 7pm. Spoke with I believe [redacted], and told him that I want to speak to a supervisor because the last CS agent, [redacted], just hung up on me. He said he is a supervisor and apologized for what happened. I asked him why they did not call the home phone number when they did not reach us on my husband’s cellphone, and then now we have to wait again for a technician. I said what if my husband needed to leave the house, they will not come to fix the boiler?! There were people at home. Stressed to him again that we have 3 small children and 4 elderly people, and if someone here gets sick, they will not pay the medical bills. He did not utter a word. But again he apologized and said that he will get a technician to our house as soon as possible. The technician came 15 minutes after. And as expected, the boiler ran out of oil, again because of their incompetency. He put 15 gallons of “emergency oil”. Then today, January *, around 7 am we noticed that our boiler is not working again. So I checked our account online and saw that our scheduled delivery date was January *. No one came yesterday to deliver oil. I called Slomin’s again and I spoke with [redacted]. She said they will send a technician. I asked her why oil was not delivered yesterday when it was scheduled, she could not answer me. At the time of typing this complaint 8:23 am, we are still waiting and it’s 9 degrees.Desired Settlement: Delivery of oil on scheduled date. Anticipate needs during winter and employ more technicians so customer wait period will be lessened. 4-6 hours is unacceptable during winter. Customer service agents need more training to understand that they are in an industry where customer service is essential because they offer service and there are dozens of competition in the market.

Complimentary Service

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has looked into the unfortunate series of event as described in [redacted]’s complaint and we apologize for any inconvenience we may have caused her family. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Regrettably, the automatic delivery schedule can be hindered and deliveries can be held if a customer’s account is in arrears. The [redacted]s account was placed on delivery hold due to a past due balance on their account. The [redacted]s opted for paperless billing and all notifications are sent by email to [redacted] called our office on 1/**/2015 and spoke with Slomin’s representative [redacted] whom he advised that there was no heat in the home. [redacted] asked [redacted] if they were out of oil and he was not sure. [redacted] scheduled a same day emergency service visit and [redacted] was advised that of it was found that the heating unit was not working due to running out of oil that there would be a charge of $219.00 plus the cost of the gallons we drop to restart the boiler because their account was on hold. Shortly after [redacted] call to our office, [redacted] called and spoke with [redacted] as well. She inquired about the charge if was found to be out of oil and she was informed of the same as told to [redacted] was unhappy when advised of this and asked to speak with one of our supervisors. [redacted] explained [redacted]’s issue with Slomin’s supervisor [redacted] who agreed to waive the $219.00 cost if found to be without oil as a one-time customer courtesy and just charge for each gallon of oil we may have to drop. When same day emergency service calls are arranged, the approximate wait time is within four to six hours. On days where we are extremely busy with emergencies, wait times can possibly be extended. Our intent however is always to try to get to each customer that has an emergency as soon as we possibly can. If requested, Slomin’s can call our customers or send text notification to one designated phone number that the customer provides us with. Receiving notification by text does not require a response, but if a customer requests to be called before our technician gets dispatched they are informed that they must answer the phone. If we are unable to speak with anyone to confirm our technician’s arrival to the home, the appointment is cancelled and our customer is instructed to call back to reschedule. During the heating season we always plan for the anticipated high demand for emergency services. But day to day operation can be affected by many variables. Slomin’s does acknowledge our error in not getting the [redacted]s an immediate delivery causing them to run out of oil again and as expressed above we truly apologize for the inconvenience. On 1/**/2015 at approximately 1:47pm, Slomin’s technician arrived to start the boiler again and a full delivery was made the same day. Slomin’s has been taking care of homeowners since 1923. [redacted] has been a customer with Slomin’s since 2009. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does not tolerate any unprofessionalism from any employee and [redacted]’s claims of treatment by our customer service representatives are still being investigated. Although this situation began due to the [redacted]s account being past due, because of our mistake Slomin’s is giving the [redacted]s a credit of $75.00 off their service contract. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Review: At the time that the Slomin's Security System was installed I, was not the owner of the home. I never had ownership of the property. Therefore the contract was never under the homeowner. I was advised by Slomin's Inc. phone representative that the wrong contract was presented to me and I in fact should not even been offered a contract at all.

When my grandfather, owner of the home, passed away on March *, 2012, ownership of the home was transferred to the executrix of the will. The agreement between the executrix and myself was that I would continue to reside in that home. Shortly after this the executrix decided to sell the home and I was no longer able to live there. When receiving notice of the intention to sell the home, I contacted Slomin's to remove the equipment in the home numerous times with no outcome.

After the sale of the home on 9-**-2013, the new owners declined the use of the security system. I then had to move into a family members’ home, who already had a permanent security system in place. I still reside in that residence to date. I was contacted by a Slomins collection agent, regarding the remaining balance. I spoke to her about the situation and how I was not responsible and how they would try to sell the equipment to the new homeowner or remove it. I was reassured that a call back would be given to me by this agent after a response was given by Slomin's and have never heard from her to this day.

I feel that I should not be held responsible for the remaining balance on the account due to all of the uncontrollable circumstances stated above. I have contacted the State Attorney General’s Office regarding there predatory practices as well.Desired Settlement: Dissolve the outstanding balance and clear the collection account against me.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.

[redacted] met with Slomin’s consultant [redacted] on 5/**/2012and signed to receive our free alarm installation package. In return [redacted] agreed to use our monitoring services for a period of five years. [redacted] also purchased additional items outside of Slomin’s free package totaling $544.00. Slomin’s started the alarm installation [redacted] home on 6/**/2012 and completed it on 6/**/2012. [redacted] had over a month to review the installation agreement in its entirety and cancel if there were any terms or conditions she did not agree with as well as receive a full refund for any deposit that were paid.

On 7/**/2013 [redacted] contacted our office to advise us that she would be moving. During this conversation, she was reminded of her remaining forty seven month obligation that would bill $1641.96 for early termination. [redacted] was given the following options in an attempt to settle her obligation:

1. Transfer the balance of the contract to the new homeowner which would relieve her of any obligation. An Assignment & Assumption Agreement was supplied to be taken and reviewed prior to or at the closing. (See attached copy of Assignment & Assumption Agreement)

2. If the new homeowner was not interested in continuing with the service but [redacted] chose to have Slomin’s install our free installation package in her new home, Slomin’s would have settled her previous obligation for $345.00 with a new five year monitoring agreement.

Because neither of the options mentioned above took place, Slomin’s offered [redacted] a reduced amount to settle her forty seven months obligation for $925.00. Any remaining balance would have been removed upon receipt of payment in full within thirty days of cancellation.

Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter. However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Unfortunately, as of 1/**/2014 [redacted] account has been referred to our attorney for further collection action.

If you should have any questions, please contact the office of [redacted] at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomin's Inc had admitted to using the wrong contract when entering me into there agreement. I was not the home owner nor did I advise the representative that I was the home owner. I should have been provided with an appropriate contract for my situation or turned down for service based on not being the homeowner. Therefore the contract terms and conditions should not apply to me. Also, the options Slomin's provided me with where unconstitutional. I had absolutely no choice when my grandfather passed away to stay in the home. I was forced out when the home was sold and had to move in with my mother with my two small children. My mother already had a security system in place at that time. Slomin's should have removed there equipment at this point and voided the illegal contract. I have attached a letter from the NJ Office of the Attorney General who is also looking into this matter for me and there predatory practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].

As written in our previous response, Slomin’s position remains the same. Any additional questions please contact the office of [redacted] at ###-###-####.

Sincerely,

Review: I have been under a contract with Slomins faithfully since October **, 2011.

Annual contract cost is $129.26

Coverage includes (among other things) “Preventative Maintenance”. This is the first time since contract inception that I’ve had anyone from Slomins enter my home for any reason. This includes any type of “Preventative Maintenance” which definitely would have prevented 5 days without heat.for me and my family.

Nov. **, 2013 Saturday.

Technician arrived and “fixed a loose wire”. Which obviously wasn't the problem. That same night the heat went off again and stayed off.

2nd visit

Nov. **, 2013 Sunday called for no heat again. After yesterdays quick fix failed.

Technician #155

“You need a new motherboard. [redacted] will call you. ”

Monday Nov [redacted] Slomins scheduled a visit but nobody showed.

“[redacted]” called my cell phone. I made Partial payment of $190 over the phone for ordering of needed part.

Tuesday Nov. **, 2013

Technician shows up unannounced with wrong part.

No paperwork left.

Wednesday Nov **, 2013

Technician shows up unannounced and finally corrected the situation.Desired Settlement: I would like a refund of the motherboard purchased and some sort of compensation for being without heat for 5 days because of the lack of information on slomins part to inform me that I must call to make the preventative maintenance appointments.

Business

Response:

Please accept this notice

as Slomin’s response to the complaint of consumer [redacted]. Slomin’s is a family owned and operated

company that has been in the business of taking care of homeowners since

1923. We take our responsibility to our

customers very seriously and endeavor to achieve superior customer relations.

[redacted] has been a Slomin’s

customer since October 2011 and has maintained a very good account. Since [redacted] has been a customer of

Slomin’s she has never contacted our office in need of service until the

afternoon of Sunday 11/**/2013. [redacted] reported to our office that she

was without heat and Slomin’s arranged for an emergency service technician to

go to her home. Slomin’s technician

arrived to [redacted]’s home within two hours of her call to our office and

was able to get her heating unit running. Approximately four hours later, we

were contacted again that there was no heat in [redacted]’s home. For a second time, we immediately dispatched

a technician to [redacted]’s home.

After services were rendered to [redacted]’s home a second time, our

technician reported that her heating unit runs intermittently. The remedy for [redacted] issue was to have

the circuit board to the heating unit replaced.

Because this was a non-covered item under [redacted]’s service plan,

she was informed of the $350.00 plus applicable tax charge for installation as

well as the need for Slomin’s to order the item which she provided the

necessary deposit of $190.00.

Slomin’s returned to [redacted]’s home on 11/**/2013 to replace the circuit board and upon our

technicians arrival it was found that we ordered the incorrect board. However we were able to get the correct board

and returned the following day to complete the job.

Slomin’s has always

cooperated with the Revdex.com in resolving matters that come to

your attention. Slomin’s service plans

are meant to retain Slomin’s technicians to be available for emergency heating situations

just as [redacted] experienced on 11/**/2013. Although Slomin’s does recommend that our

customers contact our office to schedule routine service to their heating

system during the months of April thru September, system check are only done at

the customer request. Slomin’s does apologize for any inconvenience

we may have caused [redacted] and her family, however, replacement of the circuit

board was not a result of not having the system checks performed. This item as well as other parts to the

heating system may need to be replaced at any time under normal use of the

heating system. Although the circuit board is a non-covered

item under [redacted]’s service contract, Slomin’s will cover the full cost

of the circuit board as a one-time courtesy. A credit in the amount of $380.19

has been issued to [redacted]’s account.

(See ledger attached)

If you should have any

questions, please contact me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Slomin's did not comply with my request to terminate automatic deliveries of fuel oil.

I sent an email to Slomin's on July **, 2015, requesting that they terminate my contract for fuel oil deliveries.

The email was sent to the address, from where I received related contract documents from Slomin's.

I received an emailed read receipt from Slomin's in response to my email.

On Sept. **, 2015 Slomin's delivered 116.5 gallons of fuel oil at $2.449/ gallon.

I was about to schedule a fuel delivery from another company for $1.899/gallonDesired Settlement: I would like Slomin's to either pump their oil out of my tank, or adjust the bill for their delivery on Sept. **, 2015 to the price of $1.899/ gallon.

I also want a statement from Slomin's that the contract signed on July **, 2014, should have terminated on July **, 2015 with out any penalty payment, per my email request.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. It appears that [redacted] sent an email a general address marked for no reply and was not received by our office. All consumer email inquiries are sent to [redacted] To settle the matter Slomin’s will adjust the delivery made to [redacted]s home on 9/**/2015 for 116.5 gallons to $1.899. Upon receipt of $226.76 payment, Slomin’s will remove all remaining charges. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Horrible company and awful rude customer service. I have their alarm system and it keep malfunturing and police are called constantly. They can't seem to get it fixed and when I set up appointments with them they show up 3-4 hour late. They are very rude and obnoxious. I am so sorry I started with them.

Review: After my contract expiring at the end of 2014, the company unbeknownst to me continued to deliver oil without my permission. the price posted on the ticket was significantly higher than the average rate being offered by other companies. When I received my bill I called to make sure that they would no longer deliver oil. At that time they offered me a new contract price retroactive to when the old contract expired. I received my next delivery and again it was a ridiculously high rate because I did not sign the contract which I never received in the mail.Desired Settlement: I would like the company to honor the rate of $2.69 for all non-contractual deliveries made. The rate which was promised to me in December of 2014.

Business

Response:

March**, 2015 The Revdex.com[redacted]Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed to use Slomin’s for automatic oil delivery on 9/**/2013 to receive our guaranteed fixed heating oil price of $3.399 for one year. [redacted]’s agreement states the upon the agreements expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery. [redacted] did have the option of obtaining a new fixed rate or discontinuing his service with Slomin’s at that time as well. On 11/**/2014, [redacted] contacted our office to discuss their cost for oil. She was offered a new fixed rate of $3.099 and Slomin’s representative [redacted] sent an agreement by email. The offer was not accepted therefore no adjustments could be made to [redacted]’s account, but his account remained active and on automatic delivery. On 12/**/2014 [redacted] contacted our office to request to cancel his account. It was a month since our last fixed price offer was discussed and Slomin’s representative [redacted] offered [redacted] Slomin’s then available fixed price of 2.699. [redacted] decided not to cancel at that time and said he would call our office again after discussing the offer with [redacted]. Shortly after, Slomin’s sent the new offer of $2.699 to [redacted] by email but again the offer was not confirmed and no adjustments could be made to his account. [redacted]’s account still remained active and on automatic delivery. On 2/**/2015 [redacted] emailed our customer care center asking Slomin’s to resend the $2.699 offer from 12/**/2014. Slomin’s sent [redacted] our offer that was available on 2/**/2015 which was $2.649. [redacted] wanted Slomin’s to adjust the effective date to the end date of his previous agreement but he was advised we cannot do. Due to the constant fluctuating oil prices, all agreements that are sent are time sensitive. The effective date of the fixed price agreement is the date that the price that we offer is available. Slomin’s cannot manipulate the dates on the agreement. When [redacted] was advised that we could not change the dates on the fixed price agreement he then proceeded to ask for his account to be cancelled. (See attached email correspondence) Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. On each contact [redacted] and/or [redacted] made to our office, Slomin’s made our best offers available. We do apologize for any inconvenience [redacted] feels we may have caused but unfortunately [redacted] is not entitled to any adjustments for deliveries made to his home. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: All documents/history/payments/etc is requested for [redacted]'s account.

RE: Account [redacted] (Slomin's, Inc)

Property: [redacted]

Resident of that property is: [redacted]

Hello,

I despite the validity of the entire debt by me, [redacted].

In the mean time, I am requesting again to be provided with copies of all documents and communications, including, but not limited to, original payments, invoices, transaction history and contracts as were sent to me or my ex wife, [redacted], from 2010 to present.

This is requested to be sent to, within five (5) days of the receipt of this letter, to:

You can also send via electronic mail to: [redacted] Reply is requested with the information sought.

/s/ [redacted]Desired Settlement: Refund & all requested documents to be mailed to [redacted].

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

[redacted]’s account has been assigned to law office of Weinstock

& Friedman for further collection action.

The information that [redacted] is asking for must be obtained from their

office.

If you should have any further questions, please contact

the office of Weinstock & Friedman at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: This is incorrect.

The Firm mentioned had rejected and returned the files back to Slomin's.

Response from Slomin's in requested and demanded.

Sincerely,

Business

Response:

Please accept this notice as Slomin’s response to the unresolved

complaint of consumer [redacted].

As previously mentioned, [redacted]’s account has been

assigned to law office of Gordon & Weinberg for further collection

action. Please contact their office at

###-###-#### for all inquiries.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The debt on [redacted] is not valid, for many reasons previously provided to slomins.

Sincerely,

Review: Slomins has been my home security provider for years. On 2/** I had them upgrade my system at a cost of $340 so that I could access my alarm via my Android phone. After the alarm was installed, the installer tried to load the Android app onto my phone. He couldn't, finally gave up and left. I immediately called customer service who after checking with their IT dept found out their app is not compatible with Android 5.0. I was told it would be upgraded within a week. Weeks go by and I call again for a status. This time I am told it is my phone (Samsung S5) that is the problem and the app is working on all other phones. I am then told it will be weeks or more until their app is available. I then tell them the only reason I upgraded my system was for the ability to access the alarm from the web. I am told to get another phone but as a courtesy, they are crediting me $12. At that point I ask them to reinstall my old working alarm. The rep says they can't do that and I ask to speak to a supervisor. Nobody is available and I give them my cell for a call back. When I get home from work, there is a message on my home line from the supervisor. Why didn't he call my cell as requested? I call back, he is not there, they say he will call back next time he is in the office. Never does. Another phone call a few days later with another rep yields similar results. She tells me I can access my alarm via the web with a desktop or laptop. I tell her I don't carry either of those with me I need access from my phone. Again I ask that they reinstall my old alarm and I am told no. As of today, no Android app in site. I am out $340 for an upgrade to a system that that was working before.Desired Settlement: As I had a working alarm from them before this started, I want them to reinstall my old system and credit my account with the $340 upgrade charge. I don't want to be under contract with them anymore and be free to switch providers.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a valued long term customer with Slomin’s since January 2007. Since that time he has also maintained an exemplary record. On 2/**/2015, [redacted] contacted our customer service center with interest in getting an alarm system upgrade. After meeting with Slomin’s consultant Marty on 2/**/2015, [redacted] signed a new agreement to have his alarm system monitored for a period of five years to receive our free alarm upgrade package. In addition to that he also purchased an additional keypad for $235.00 and an additional motion detector for $105.00 totaling $340.00. Slomin’s completed the upgrade at [redacted]’s home on 2/**/2015. The upgraded keypads that [redacted] has in his home now, have the capability of being accessed remotely from a internet connected wireless device and/or desktop computer. There was no cost to [redacted] to have this feature installed, but there is a monthly cost of $4.00 added to [redacted]’s monitoring for this option. Upon completion of the alarm installation, [redacted] attempted to access the remote keypad from his android smartphone. After trouble shooting attempts, [redacted]’s was informed that the software on his android phone was not compatible with the current Slomin’s application. It was confirmed that the remote keypad could be accessed from all of [redacted]’s other internet connected devises. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience [redacted] feels we may have caused him and his family but his alarm system is up and functioning properly. Slomin’s cannot reinstall [redacted] old alarm system as he is requesting. Nor can Slomin’s credit [redacted]’s account for the $340.00 additional equipment charges because it does not apply to the remote keypad which [redacted]’s complaint is based. As mentioned above there is, no cost for installation of the remote keypad. This feature is a monitoring option that is already programmed in the new keypads that [redacted] has. The problem lies only with [redacted] accessing the remote keypad from his current smartphone. Slomin’s is still currently working on a compatible application for the many customers who have the updated android 5.0 version software and we expect it to be available shortly. Until the application becomes available, Slomin’s has already removed the additional $4.00 monthly monitoring cost for the remote keypad access from [redacted]’s account. As previously advised to [redacted], Slomin’s will notify him when the new application has been established. If you should have any questions, please contact me at ###-###-####. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What Slomin's fails to say is that my primary purpose for doing the upgrade was for the ability to access my home security system via my phone when I am not at home. This was told to the salesman directly when he visited my home. The ability to access via the web or laptop is moot since I don't travel with a desktop. They also do not mention I was told the fix would be in a few days to a week and it has now been two months. I had a perfectly fine functionioning alarm system which THEY told me they had to replace in order to get the phone access. When I called to find out why the phone app was not available yet, I was told it was not Android 5.0 but it was my Samsung Galaxy S5 that was the issue.I asked them to to either reinstall the old system or refund the purchase price as I do not have the benefit that I signed on for.At this point the only other solution I can think of is that Slomin's voids my contract and I will pay my account balance. Is that acceptable?

Sincerely,

Business

Response:

[redacted]

Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. In an attempt to try and settle [redacted]’s complaint, because he is a longtime customer that has been inconvenienced, Slomin’s has agreed to cover half of the $340.00 cost for the additional equipment he purchased. Slomin’s has issued [redacted]’s account a credit for $170.00. (See ledger attached) Slomin’s now has an updated application for the Android version 5.0 titled MySlomins which is available for [redacted] to download. The remote keypad access however has yet to be incorporated successfully for its full capabilities. To date our IT offices are still working on making this application 100% successful for our users which we expect to be very soon. Once again Slomin’s would like to apologize to [redacted] for any inconvenience he feels we may have caused. Slomin’s will make certain to contact [redacted] upon the completed successful execution of the remote keypad so that he may utilize this feature. If you should have any additional questions, please contact me at ###-###-####. Sincerely,

[redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you to Slomin's, this was a very fair resolution. Thank you Revdex.com for your help as well.

Sincerely,

Review: On February ** 2016 a Slomin's consultant Oswald W[redacted] came into my home to discuss installation process and contract issues .I asked him for how long is contract for and I was told 5 years at a price of 110 dollars for 3 months ... I told him I have ADT and I need to call them before I sign this contract to find out how long I have with ADT ...His responds was no need to we take care of that our company will handle issue with ADT...so stupid me believe him and day of installation that was on February ** ADT call me and told me I have a contract with them for 3 years...when I called Slomin's they gave me run around I explain to them what happen that I need to cancel this contract on same day of installation And when I told Oswald said that Slomin's will take care of issue they told I was lying cause it wasn't in write what consultant told me.... I felt very upset with this company and betray by Mr Oswald and his company.....I need help with this issue ASAP .... Thank you for your time and services ...Desired Settlement: I would like to cancel Slomin's contract for now cause of issue that I have with ADT...

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

The [redacted]’s contacted Slomin’s with interested in obtaining our services on 2/**/2014. They met and signed with our consultant on 2/**/2016 to receive our free security system installation package. In return they agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) If a prospective customer mentions to our consultant during their meeting that they are with another security company, they are directed to contact their current provider to ensure they are no longer under any obligation.

Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s has spoken to the [redacted]’s and they were advised that upon completion of their alarm installation on 2/**/2016 the five year monitoring agreement went into effect. Unfortunately, should they decide to discontinue their monitoring services they will be subject to an early termination fee of $1558.78. In an attempt to maintain customer relations the [redacted]’s were offered a reduced settlement of $1000.00 should they decide to cancel their services with Slomin’s.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called that same day of installation to let them know ADT was still under contract with us .I told them what their consultant told us " don't call ADT slomin will deal with ADT ... That was he told us on 2/**/16 ... And when we called slomin to cancel and explain why .they call us liars . They don't believe consultant told us slomin was going to call ADT to deal with issue because he didn't write it on contract...why would I have to paid them 1000 dollars for a key pad and smoke alarm.. They didn't install any sensors they use everything that was already install in my house ...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In November 2014, sales representatives for Slomins Oil company were going door to door in our neighborhood. I was outside and spoke to the representatives who offered a fixed price of $2.899 / gal. of heating oil. I asked to see a copy of the contract so I could discuss this with my wife, but they wouldn't let me see the contract unless I signed it. We had 3 days to cancel, however, we were unable to check with our current oil company to satisfactorily determine if we could have our contracted rate changed in time. I called Slomins several times, however, the phone representatives were not helpful and would only repeat the phrase -- "you signed the contract".

The contract went into effect, but I have now been able to determine that we can get oil at the same price per gallon from our current, local, oil company as was pushed on us by Slomins questionable sales tactics.

Slomins now tell us if we cancel the contract we will be required to pay them $499.00 which is in the contract that we were not able to read before signing. I told them I would not pay for oil and services not received. The phone representatives were, again, uncooperative and told me that they would turn this over to a credit collection company and ruin our credit.Desired Settlement: We just want to cancel this contract without having to pay for services or products not delivered, used or wanted.

Business

Response:

December*, 2014 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As of 12/**/2014, [redacted]’s account has been cancelled. There has been no early termination fees billed to their account and Slomin’s has credited the $139.00 for the Econo Pak Service Plan. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: In previous dispute as of july 2010, I wanted to cancel service contract and slomins agrued the contract started 12/*/2008 and I was force to pay up to 12/*/2013, now slomin's is fraudulently denying contract dated as of 12/*/2008 and attempting to state day they came to install alarm in 2009, but insisted contact started in 2008 when confronted in previous agreement. Slomins is breaking contract agreement.Desired Settlement: refund of all monies paid for fraud and breaking contract agreement dated 12/*/2008, by refusing to cancel all service and obligation by slomin's inc.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Please see Slomin’s response dated 6/**/2010

attached. As stated [redacted] completed

our promotional email link on 12/**/2008 to receive our free security system

installation package. However, Slomin’s

did not perform the alarm installation until 2/**/2009. The term of the

monitoring agreement is not executed until the alarm installation is complete

establishing monitoring service. Therefore [redacted]’s monitoring obligation

will be fulfilled as of 2/**/2014 which is five years from his installation

date.

Once again, Slomin’s would like to mention that we have

performed our contractual responsibilities and do not believe we have conducted

ourselves in any manner that would warrant your office intervention. If [redacted] chooses to terminate his services

with Slomin’s at this time, the remaining balance due under his obligation is

$120.88. This amount includes [redacted]’s

unpaid monitoring for the months of October and November. Unfortunately [redacted] is not entitled to

any refunds.

If you should have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The amount I owe is $60.00 and not $120.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept this notice as Slomin’s response to the

unresolved complaint of consumer [redacted].

Although Slomin’s position does remain the same, in an

attempt to settle the matter once and for all, Slomin’s has accepted [redacted]’s

recent payment of $60.44 as settlement for his remaining monitoring

obligation. No further payment will be

due on his account.

If you should have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Slomin's Shield had not received a monitoring alarm signal from our home since August, 2012, when we switched phone companies. I found this out when the alarm keypad broke and I called on June **, 2013, to have a technician come to my home to fix this issue. I was told I would be charged $79 an hour for a technician to come to my home to adjust the alarm to the new phone company. I remarked we have been paying a maintenance fee of $33 every 3 months for 7 years and that this should be covered under this service. I was then told I would have to renew the contract at a higher price or pay $79 an hour for the technician's services. I gave a verbal to cancel or void the old contract and that I was going to choose another company's alarm services. I did receive the cancellation form and we had issues with the fax number, incorrect password (off by 2 numbers), and customer service so they did not receive the written cancellation until August. However, the billing cycle continued and I called to have them clear the amount on our account on August **, 2013. [redacted] in customer service spoke with her supervisor and the account was credited down to $62. I asked her to clear the $62 monitoring fee to which she responded that I still owed for the monitoring service. She argued the final corrected cancellation form was not received until August even though the company had a verbal cancellation in June due to the fact that we do not receive any services from Slomin's. They claim the issue was that I was not testing monthly to which I argued that an alert should have popped into their system and they should have persistently tried to reach us by phone or other method to ensure our safety.Desired Settlement: I wish to have the account balance be $0 not $62.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s has credited the remaining balance of $61.60 to

[redacted] and [redacted]’s account. (See attached billing ledger) We apologize for

any inconvenience we may have caused.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Slomins Alarm company is the worst, since April I am being charged $28.62 for “maintenance fees”, when I called them they said it’s a one time yearly fee which I did not understand nor agree with but I paid it, because they bill you every 3 months I then noticed the same fee on the next bill and now I just got my most current bill and the fee is on there again, we had an issue with our system and they said for someone to come out it will be an automatic $100 fee but yet they are charging us a maintenance fee which we never signed up for in the first place. We have been calling their corporate office all day and they keep saying the supervisor “Doug” is unavailable to talk to us, the rep we spoke to is “Sal” and he is extremely unhelpful. This company is a rip off and people need to start reading these reviews and do not give them your business. I will be contacting the City of New York and the Revdex.com to file a formal compliant and will be taking them to court for these charges as well as any termination fees for breaking this contract because they are built on lies and fraud, they mislead their customers and do not want to take responsibility for their actions. I have my own business and I will be spreading the word on this experience to all of my customers and it will be blasted on social media as well. This company is built on lies and deceit, absolutely no integrity!!!Desired Settlement: I want to be credited $28.62 for the 3 times I was charged for this fee without my approval and they need to cancel this contract without any termination fees. I am disgusted with this company and their unwillingness to speak to me about why I am being charged these fees in the first place. I do not want to continue to do business with them.

Business

Response:

August **, 2015 [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. However as shown on the agreement attached, [redacted] opted to have the alarm maintenance plan added to his account. On 8/**/2015, [redacted] spoke with Slomin’s customer service manager Eric and to resolve their issue he agreed to refund three quarters of the alarm maintenance plan that was paid in the amount of $93.48. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: I called Slomins on 3 occassions regarding no heat. As a new customer calling for the very first time I was advised that I had to wait several days to restore my heat because they were handling emergency cases only. I had no heat in one zone at the time. Finally when I called back two days later and decided to terminate service, a technician was dispatched immediately. He replaced the thermostat and advised me that there was nothing wrong with my boiler. I requested that he tune up the boiler but his manager advised against it. A month or so later I called a second time with the same issue. When I called, a manager advised me that a technician was unable to service my boiler due to the volume of calls received. When I told Slomins to cancel my contract, a technician was dispatched to my home the same day. The second techician replaced the thermostat and told me there was nothing wrong with my boiler.Now I am calling a third time and have no heat in both zones in frigid temperatures. If there was nothing wrong with my boiler, I would not be experiencing these issues. Now the issue is more severe because I have no heat throughout the entire house and have an [redacted] year old woman living with me. Slomins advised me that it may take twelve hours before they fix the issue. The fact is that Slomins never took care of the root cause of the issue and now my entire boiler is not working when I was assured the boiler was in working order. When I requested a tune up, they refused to perform that service. I am very displeased with their service. When I requested to terminate service a third time, the service representative told me I will be charged $499.00. He was very indifferent and said there was nothing he could do. I am offically filing this complaint with the hopes that Slomins service their customers in a timely fashion. I would like this compliant to be delivered to Slomins management and published online so other potential customers can see the type of service Slomins is providingDesired Settlement: I would like for Slomins management to contact me regarding the terrible service received to date and cancel my contract without being charged a $499.00 cancellation fee plus refund me the amount of money paid for the service contract. In addition, I would like my complaint to be officially published online. Please have Slomins management contact me at the number on file with my Slomins account. Thank you. [redacted]

Business

Response:

March *, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As requested by [redacted], my associate customer service supervisor [redacted] and I have tried to contact her to discuss her issue with Slomin’s service. To date we have not been able to speak with her. As a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention especially during a busy heating season. Although we prefer not to, in some cases we are even forced to cancel any pre-scheduled non-emergency services as well. The evening of 11/**/2014, Slomin’s did make the attempt to reschedule [redacted] service appointment that was scheduled for 11/**/2014 but the appointment was kept and we arrived in the morning as requested. On 1/**/2015, [redacted] contacted our office in need of service at approximately [redacted] and we responded promptly at approximately [redacted]. The last service rendered to [redacted]’s home was on 2/**/2015 which was one of the coldest days confirmed historically one Slomin’s busiest days on record. [redacted] contacted our office at approximately [redacted] to report no heat in her home which is of course a priority considering the below freezing temperatures we experiencing. [redacted] contacted our office several times at approximately [redacted] and [redacted] because she was unhappy with the wait time for service. [redacted] was informed of our longer than usual approximate wait time for service and due to the severe weather temperatures. Slomin’s arrived at [redacted]’s home at approximately [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her and her family. However after review of [redacted]’s account Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. [redacted]’s account is still active with Slomin’s. Should [redacted] decide that she would like discontinue her services with Slomin’s, she will be responsible for the $499.00 early termination fee as indicated in her agreements. If you should have any questions, please contact us at ###-###-####.