Slomin's, Inc.

Revdex.com:
 
Although I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the statement made on their behalf doesn't appear to give information referencing all of the dialogue which would outline my continued efforts to have this matter resolved. The suggested resolution is satisfactory to me and I anticipate that this matter will be resolved soon.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted]   Please accept this notice as Slomin’s response the complaint of consumer [redacted].   Please see [redacted] ledger attached.  The fee of...

$164.00 that [redacted] mentions in his complaint has been removed from his account since 8/**/2016.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor

[redacted]
 
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  [redacted] has been a valued long term customer with Slomin’s since...

January 2007.  Since that time he has also maintained an exemplary record.  On 2/**/2015, [redacted] contacted our customer service center with interest in getting an alarm system upgrade.  After meeting with Slomin’s consultant Marty on 2/**/2015, [redacted] signed a new agreement to have his alarm system monitored for a period of five years to receive our free alarm upgrade package.  In addition to that he also purchased an additional keypad for $235.00 and an additional motion detector for $105.00 totaling $340.00. Slomin’s completed the upgrade at [redacted]’s home on 2/**/2015. The upgraded keypads that [redacted] has in his home now, have the capability of being accessed remotely from a internet connected wireless device and/or desktop computer.  There was no cost to [redacted] to have this feature installed, but there is a monthly cost of $4.00 added to [redacted]’s monitoring for this option.  Upon completion of the alarm installation, [redacted] attempted to access the remote keypad from his android smartphone.  After trouble shooting attempts, [redacted]’s was informed that the software on his android phone was not compatible with the current Slomin’s application.  It was confirmed that the remote keypad could be accessed from all of [redacted]’s other internet connected devises.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  We apologize for any inconvenience [redacted] feels we may have caused him and his family but his alarm system is up and functioning properly.  Slomin’s cannot reinstall [redacted] old alarm system as he is requesting.  Nor can Slomin’s credit [redacted]’s account for the $340.00 additional equipment charges because it does not apply to the remote keypad which [redacted]’s complaint is based.   As mentioned above there is, no cost for installation of the remote keypad.   This feature is a monitoring option that is already programmed in the new keypads that [redacted] has.  The problem lies only with [redacted] accessing the remote keypad from his current smartphone.  Slomin’s is still currently working on a compatible application for the many customers who have the updated android 5.0 version software and we expect it to be available shortly.  Until the application becomes available, Slomin’s has already removed the additional $4.00 monthly monitoring cost for the remote keypad access from [redacted]’s account.  As previously advised to [redacted], Slomin’s will notify him when the new application has been established.   If you should have any questions, please contact me at ###-###-####. Sincerely, 
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of the consumer Antoine Kennedy.   [redacted] signed with Slomin’s In October 2011 to...

receive our free security system installation package.  In return he agreed to us Slomin’s monitoring services for a period of five years.  (See agreement attached)   On 1/**/2016, [redacted] contacted our office to inform us that he now has Vonage phone service.  Slomin’s customer service representative Ellen informed [redacted] that Vonage phone services have been known not to be compatible with our alarm systems.  She offered [redacted] the option of having radio transmitter installed that would allow the alarm signals to be monitored on a wireless network.  No decision was made at that time.  Although mostly from a low back up panel battery, Slomin’s continued to receive signals from [redacted]’s home until his account was cancelled on 10/**/2016 for non-payment.  (See attached signal log)    Slomin’s has always cooperated with the Revdex.com resolving matters that may come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  As mentioned above, [redacted] signed a five year monitoring agreement with Slomin’s in October 2011.  To fulfill his monitoring obligation there is a remaining balance due of $105.83.  Upon receipt of full payment, Slomin’s will remove the remaining charges of $597.00 for early termination.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because. we continued to have issues with other service calls. Because of Slomins poor customer service my wife and I have now closed our account with Slomins. We will never use this company again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The horrible customer service continues!  I was contacted by Mr. D[redacted] from Slomin’son 7/**/2015.  Mr. D[redacted] apologizedfor all the trouble and told me if I could provide him with any documentationthat I was in fact converting to gas that he would “[redacted]”.  I faxed him later that night the initial townpermit to remove the oil tank, the finalized town certificate that the tank wasremoved, the contract I have with the local gas company to run the line andmeters to my house, as well as the sketch the oil company made.  After several failed attempts to reach Mr. D[redacted]in which all ended with me getting a run around from slomin’s reps, he finally calledme back on 7/**/15.  Mr. D[redacted] offeredto credit my account half of the bill.  Irejected his offer and explained I had provided him with more documentationthen he had even asked for and it was my understanding that if I provided thedoc I would get the bill credited in full, his response was “he thought hissupervisor would issue the full credit but instead did half.  I told him I was unhappy with the resolutionbecause I did contact them back in February and the rep should have explainedwhat I would need to do at that point or in the future.  Also the sketch I provided from the gascompany dated on 4/*/14 even says “oil tank to be removed prior to installation”so that even shows that I had been planning this change for a year.  He agreed with all my points and said hewould take this back to his supervisor and call me back the next day.  Still haven’t heard back from him but insteadI receive a message the next day from Revdex.com about slomin’s response.  Im really not sure why slomin’s feels the need to play gameswith unhappy customers instead of handling the issues in a timely matter!  How much clearer can the doc I sent thembe?  I think I have jumped through enoughhoops here and played enough games with the slomin’s personnel, my patience isrunning thin!  I feel it is fare that I am asking for a full refund for aoil drop I didn’t want or even get to use for that matter.  To add insult to injury I had to pay extrafor a company to remove the oil prior to getting the oil tank removed, which I wouldnot have needed to do if slomin’s didn’t make the mistake in the 1stplace!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December**, 2014  The Revdex.com [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s account with [redacted] at [redacted]...

** is no longer being handled by our office.  [redacted]’s account has been assigned to our attorney for further collection action.   If you should have any questions, please contact the office of [redacted] at ###-###-####.   Sincerely, [redacted]Slomin’s Inc.

Review: [redacted] & SLOMIN'S,We have been with Slomin's for 10 YEARS, and we do not deserve to be treated this way !!!We have now signed another 5 YEARS with you, and we are still being treated like we do not matter !!!!!I called you twice on Tuesday, January [redacted], 2015, and asked if you received my e-mails.You stated that you did not receive them. I then asked if you had checked your spam folder, but you did not respond.When I called you again on Friday, January [redacted], 2015 at 9:04 AM E.S.T, you stated that you still had not received any of my e-mails.You could have at least checked your spam folder, sent me an e-mail, or called me to let me know that you received it, or did not receive it.We have been with Slomin's for 10 YEARS, and we do not deserve to be treated this way !!!We have now signed another 5 YEARS with you, and we are still being treated like we do not matter !!!!!I called you twice on Tuesday, January [redacted], 2015, and asked if you received my e-mails.You stated that you did not receive them. I then asked if you had checked your spam folder, but you did not respond.When I called you again on Friday, January [redacted], 2015 at 9:04 AM E.S.T, you stated that you still had not received any of my e-mails.You could have at least checked your spam folder, sent me an e-mail, or called me to let me know that you received it, or did not receive it.We are highly upset and disappointed that you NEVER returned our calls, nor, e-mails.Most importantly and annoyingly, you CHEATED US !!!WE do not like being deceived, lied to, or taken for granted. We despise liars, thieves and rogues.People need to stop lying, and just be truthful and honest about the service that they promised that they would provide/deliver.You came here, begged us for the sale, and we gave it to you. However, you are not living up to the end of the bargain.We do not need an extra motion detector, neither do we need your camera.The deal that we agreed to, was to have the ability to remotely arm/diDesired Settlement: We have NEVER had a problem like this with Slomin's,and this experience leaves a very bad taste in our mouths. We believe that the most honorable and the most amicable thing to do at this very juncture to resolve this AWFUL and UNETHICAL Slomin's sales/customer service experience,would be to activate the mobile app on our account,and not charge us the monthly $4 for the mobile app, AS AGREED with your Sales Representative,[redacted],in person,at our house,on Friday, January [redacted], 2015.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. [redacted] has been a Slomin’s customer since 2010. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] contacted Slomin’s in December 2014 with interest in additional equipment to his alarm system. On 12/**/2014 [redacted] called to inquire about the ability to control his alarm remotely. Slomin’s representative Danielle informed [redacted] of the device installation cost of $299.00 and an additional $4.00 monthly cost to be added to the monitoring bill. Shortly after on 12/**/2014, [redacted] contacted our office with interest in getting his alarm system upgraded. [redacted] met and signed with Slomin’s consultant [redacted] on 1/**/2015 for a new five year monitoring agreement to receive Slomin’s free alarm upgrade package. [redacted] signed to receive Slomin’s new 2 Gig System which included one touch screen keypad, one additional standard keypad, one smoke/heat detector, one basic camera with a wireless access point, and one take over switch to incorporate his existing hardwired system. The Basic camera [redacted] was to receive would have given [redacted] the ability to remotely view a specific area of the home. This service requires an additional $4.00 monthly cost for monitoring. On 1/**/2015, Slomin’s performed the upgrade to [redacted]’s alarm system. During the install, a discussion with [redacted] and our technician was had regarding the second keypad. [redacted] wanted a second touchscreen keypad at no cost and not the basic keypad indicated on his agreement. An arrangement was made to install the second touch screen keypad in lieu of the camera and wireless access point with no additional cost. Shortly after Slomin’s completed the upgrade at [redacted]’s home, [redacted] contacted our office regarding the remote keypad access to control their alarm system. Because the [redacted]’s upgraded their alarm system there was no longer a need to have the device that they were quoted $299.00 for in December but there would still be an additional $4.00 per month for access to this service. Since the [redacted]’s chose not to have the basic camera installed for remote viewing capabilities, their monthly monitoring cost would have remained at $34.95 as indicated on their installation agreement. The [redacted]’s wanted this access to be added to their account at no cost which they were advised we could not do. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. **. and **s. are currently paying $30.95 per month for their alarm monitoring service. This amount is $4.00 less than the amount indicated on their agreement because they declined the additional monitoring services. Should the [redacted]’s decide they would like to have the remote keypad access added to their account, they can do so at any time but they will be required to pay the additional $4.00 per month for the service. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

Review: On 2/**/15 on contacted Slomin's to inform them I only wanted 100 gallons of oil dropped because I was going to be converting to gas in the summer and wanted a empty tank. I was told the minimum drop was 175 gal so I agreed to the drop. While I was on the phone with the representative I asked why the price of oil was still high when the fuel prices have drop dramatically so she looked it up and offered me a cheaper rate if I agreed to a year contract, at this point I laughed and told her that it really made no sense being that I was converting in a few months. That was the extent of our conversation.

Then on 4/**/15, I came home to a receipt for a oil drop of 332.7 gallons. I immediately called Slomin's and pleaded with the rep on why would they take it upon themselves to fill my tank when I specifically told them I wanted to empty my tank for the conversion. All he could say was "[redacted]" I even asked him if they can pump it back out and I was told "[redacted]". This rep also told me I never canceled my account and the 1st rep only put comments in the computer that I wanted a minimum drop and that she offered me the 1 year contract. To top this all off I realized the next morning I had no heat. When the tech came out he informed me I had water in my tank that I needed pay another company to come pump out the water and then I would have to pay them to prime the boiler because that wasn't part of the service contract. So needless to say I wasn't able to use a drop of that "bad" oil that was dropped in my tank because I wasn't about to shell out all kinds of money to only use the boiler 1 more month.

I have spoken to countless of Slomin's reps and they all told me that they did nothing wrong. I sent a fax to the executive office of Jason Sa[redacted] like one of the reps had suggested and even sent a email to Mr. S[redacted] and still no response. This goes to show you that they don't care about their customers and they have zero customer service!

I really feel they purposely dropped the oil figuring hey we're about to lose another customer lets get $1000+ from them. Then they kept calling and trying to bully me into paying the bill with no understanding of what they did was flat out wrong. As a customer I have no control over what their rep inputs or doesn't input for that matter in the computer. Also as a customer I have no idea of the internal working or policies of Slomin's. The 1st rep I spoke to should have explained to me there is a possibility that the computer could generate another drop and/or that I would have to speak to "the cancelation dept." to cancel my account. I have since learned these things after the fact from other repsDesired Settlement: I have been a loyal customer for 4+ years and have always paid my bills on time I don't appreciate being treated this way! How can you deliver oil to someone that doesn't want it and expect them to pay just because they aren't going to be using your services anymore?

I request my account be credited for the SCAM oil drop on 4/**/15!

Business

Response:

July **, 2015

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologized for any inconvenience [redacted] feels we may have caused. [redacted] has been a customer with Slomin’s since February 2011 for service to his heating system and automatic delivery. Because [redacted] did not contact our office after the 2/2*/2015 delivery was made to discontinue his services, his account remained active and on automatic delivery. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. To assist in our attempt at arranging and appropriate resolution, Slomin’s has asked [redacted] to provide us with any appropriate documents confirming that he has indeed converted his heating system from oil to gas. After review of submitted documentation, Slomin’s has offered to settle the 4/**/2015 delivery billed at $1080.94 for half the cost at $540.47. If you should have any additional question, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The horrible customer service continues! I was contacted by Mr. D[redacted] from Slomin’son 7/**/2015. Mr. D[redacted] apologizedfor all the trouble and told me if I could provide him with any documentationthat I was in fact converting to gas that he would “[redacted]”. I faxed him later that night the initial townpermit to remove the oil tank, the finalized town certificate that the tank wasremoved, the contract I have with the local gas company to run the line andmeters to my house, as well as the sketch the oil company made. After several failed attempts to reach Mr. D[redacted]in which all ended with me getting a run around from slomin’s reps, he finally calledme back on 7/**/15. Mr. D[redacted] offeredto credit my account half of the bill. Irejected his offer and explained I had provided him with more documentationthen he had even asked for and it was my understanding that if I provided thedoc I would get the bill credited in full, his response was “he thought hissupervisor would issue the full credit but instead did half. I told him I was unhappy with the resolutionbecause I did contact them back in February and the rep should have explainedwhat I would need to do at that point or in the future. Also the sketch I provided from the gascompany dated on 4/*/14 even says “oil tank to be removed prior to installation”so that even shows that I had been planning this change for a year. He agreed with all my points and said hewould take this back to his supervisor and call me back the next day. Still haven’t heard back from him but insteadI receive a message the next day from Revdex.com about slomin’s response. Im really not sure why slomin’s feels the need to play gameswith unhappy customers instead of handling the issues in a timely matter! How much clearer can the doc I sent thembe? I think I have jumped through enoughhoops here and played enough games with the slomin’s personnel, my patience isrunning thin! I feel it is fare that I am asking for a full refund for aoil drop I didn’t want or even get to use for that matter. To add insult to injury I had to pay extrafor a company to remove the oil prior to getting the oil tank removed, which I wouldnot have needed to do if slomin’s didn’t make the mistake in the 1stplace!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

August **, 2015Please accept this notice in response to the unresolved complaint of consumer [redacted].To settle ongoing dispute, Slomin’s has credited the full cost of $1080.94 for the delivery made on 4/**/2015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

This is worst oil company I have ever dealt with. They are a rip off please do not use them. A salesman come to your house and put you into a contract that is twice the amount of oil price then tells you that you have to pay fee to get the current oil once the contact is completed. If you want to get out of the contact you have to pay $499.00 when they took an initial deposit of $500.00 when signing the contract. This a company that is doing business in the USA. Ripping people off!

Review: On 11/*/14 I called to cancel my contract which states "after delivery of 900 gallons of oil or up 1yr whichever comes first you must call if you want to cancel the contract or they can continue to deliver oil." on 8/**/14 they delivered the last lot of oil which made a total overall delivery of over 950 gallons. I started calling on 11/*/14, they gave me the run-around that they "could not cancel my account as it was a Sunday" They also told me I have to call back, each time that person claimed they couldn't cancel my account. Finally on 11/**/14 I spoke to their worker [redacted] she verified my account that the amount was met and they had been paid from September 2014 and I can cancel my account but again she couldn't do it and I have to speak to someone else in the "cancellation dept" this person was called Rich (no one there is willing to give their last names) again they verified the account is paid up and stated it is now closed. I had started monitoring my oil gauge which was at just above the 1/4 tank mark on 11/**/14 and by 11/**/14 it was just below the 1/4 tank mark so I made arrangements to have oil delivered by Suffolk oil on 12/*/14 and paid them for 215 gallons of in advance of the delivery since the tank was close to empty by my estimate, we even agreed that if it was too low they would prime the line and send me that bill. When Suffolk oil arrived they told me the tank was now full, that someone had just put oil in my tank. There was no delivery ticket from any company in my mailbox as is required and I did not suspect Slomin's oil as they no longer had a contract with me. On 1/*/15, one month later Slomin's sent me a past due bill backdated to 11/**/14 the day before the contract was cancelled. I am sure up until 11/**/14 my tank was under the 1/4 mark. Since then I have contacted them by phone, they have ignored me, and are attempting to extort $594.10 now $605.59 they have added interest. .Desired Settlement: I want you to address this issue with them and demand they stop harassing me and threatening my good credit. For trespassing on my property outside of a contract to access the property I am certain they are not to be rewarded for dumping oil in my tank without my permission by being paid for the deceit of backdating a bill.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a customer with Slomin’s since August 2012 for automatic oil delivery and maintained a good account. On 12/**/2013, Slomin’s offered [redacted] a new fixed price of $3.569 for twelve months or until approximately 954 delivered gallons, whichever came first. Due to the constant fluctuating cost for oil, to take advantage of Slomin’s guaranteed fixed heating oil price offer Slomin’s send an agreement to our customers by mail or email and ask them to return it within five business days. [redacted] signed Slomin’s agreement on 12/**/2014. Although the agreement was past the acceptance period, Slomin’s honored the offer given to [redacted] going forward. (See agreement attached) On 11/**/2014, when [redacted] contacted Slomin’s to cancel her account the delivery that she is disputing was already made on 11/**/2014 at 9:14 am. All deliveries are meter read and cannot be manipulated. (See delivery ticket attached) This delivery was also made at [redacted]’s fixed price of $3.569. Prior to [redacted]’s 11/**/2014 delivery, Slomin’s delivered a total of 843.3 gallons since her agreement’s acceptance. [redacted]’s agreement was considered fulfilled after the 11/**/2014 delivery was made, bringing her total delivered gallons to 1005.7. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As [redacted] mentions in her complaint, on 12/**/2014 she had almost a full tank of oil which would confirm that Slomin’s did indeed make a delivery to her home for 162.4 gallons on 11/**/2014. Before that Slomin’s last delivery was on 8/**/2014. As requested by [redacted]’s, her account was cancelled as of 11/**/2014. There is a balance of $609.42 on [redacted]’s account that is remains due. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The amount of the contract was met, they confirmed it and did not deliver anything on 11/**/14 they told me as much, they trespassed on my property without my permission and I am not about to tolerate that type of illegal activity and will not be paying for this illegal act.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As mentioned on our previous response, Slomin’s response does remain the same. If you should have any questions, please contact me at ###-###-####. Sincerely,

[redacted]Slomin’s Inc.

Review: Slomin's has not delivered oil to our house because they did not give me a budget plan, which they promised that they would give me. So, instead of being able to pay at affordable increments in a budget plan, they expected me to pay a $1,300 bill in ten days. Meanwhile, their representative promised that it would be no problem getting a budget plan. Today, we ran out of oil in our oil burner, and despite the life-threatening cold present here in [redacted], Slomin's refuses to make an emergency delivery, claiming that they have not received my last payment. So, despite paying with my credit card in order to have an emergency oil delivery, they will not make an emergency oil delivery, saying that we must wait until normal business hours instead. Therefore, my family and I must now sleep through the night with no heat in our home, and my young son is currently sick in bed with a bad cold and fever. This is unacceptable behavior from Slomin's, and I expect to be repaid in some substantial way for this injustice.Desired Settlement: As payment for your injustice to me and to my family, I demand to be billed the advertised price I was told in November 2014, and I demand prompt service when I, a very angry paying customer, order it. I also believe it fair for you to give us some substantial (and I emphasize, substantial) complimentary service for the danger you are putting us in in terms of our health.

Business

Response:

March *, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s for automatic oil delivery and our Econo Pak Service Plan on 11/**/2014. Slomin’s made the first delivery to [redacted]’s home on 12/**/2015. A payment was received for $150.99 on 12/**/2014 for the Econo Pak Service Plan. In good faith as a new customer, Slomin’s made our second automatic delivery as scheduled on 12/**/2014 before we received payment for the 12/**/2014 delivery. The first payment Slomin’s received towards [redacted] oil delivery was on 1/**/2015 for $200.00. Forty six days after the 12/* oil delivery, Slomin’s received a second payment of $200.00 on 1/**/2015. The remaining balance of $339.26 for the 12/**/2014 oil delivery was made on 2/**/2015 which was sixty six days later. On 2/**/2015, Slomin’s sent [redacted] a delivery hold notice because the delivery made on 12/**/2014 remained unpaid for forty six days. [redacted] contacted our office the morning of 2/**/2015 because he was unhappy about the hold on his oil deliveries. As stated in [redacted] fixed heating oil pricing agreement “Slomin’s shall be permitted to suspend oil deliveries without notice if customer is in arrears with regard to any monies owed by customer to Slomin’s”. No payment was made at that time. Late evening on 2/**/2015 there were two calls placed to our office by the [redacted]’s between 11:17pm and 11:52 pm. The [redacted]’s had no heat in their home and it was presumed that they may have ran out of oil. Due to the age of the balance which was now at fifty seven days, payment was required before a delivery could be released. Shortly before midnight the [redacted]’s made a payment for their full balance of $560.87. Slomin’s arranged for an emergency service visit to the [redacted]’s home for our technician to drop ten gallons of oil to restart their boiler. Slomin’s does not perform evening deliveries and the soonest a full delivery could have been made was the following day. Slomin’s does offer a monthly budget payment plan which starts in June and ends in May the succeeding year. Our expectation is to try and make monthly payment as affordable as possible by starting our budgets during the summer when oil isn’t as much in need so when the heating season starts they will already be ahead. Establishing a budget plan during the heating season is possible but monthly payment can be much higher. This is because there are a shorter number of months to calculate payments to cover their expected oil consumption during the winter. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. We apologize for any inconvenience [redacted] feels we may have caused him and his family. The last thing Slomin’s wants to do is hold a customer’s delivery especially during the winter months when the need for oil is critical. Unfortunately his account was in a past due state and there is no compensation that Slomin’s can offer in this matter. If the [redacted]’s would like information about starting a budget in June, Slomin’s would be happy to have a representative contact them to discuss at that time. If you should have any questions, please contact us at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: [redacted] The link is the slomin's oil home heating full contract. On March * 2014 I received an automatic oil delivery in the amount of $4.09 per gallon. My initial contract was signed at $3.49/gallon. When I called to question the significant unannounced increase I was told my contract had long expired. I asked how can you continue deliveries at increased amounts without my authorization then. They said it was my responsibilty to call and re-negotiate a contract price. Then I said then if I never did that how can you continue deliveries and continue to charge for service fees. They refer back to their line that it is the customers responsibility. When the winter season began in 2013 I had not noticed the change in price as the amount of deliviries and gallons per delivery increased due to the cold weather. The amount per gallon is not always clearly printed on the receipts left by the delivery men as they are carbon copies. The price per gallon is also not indicated in my balance due information. It only states total amount due for each delivery. This is clearly a way to continue deliveries at increased prices without clear notification to the buyer. When the buyer finally notices and complains Slomins attempts to use the contract expiration.

According to Slomins my contract was set to expire in 2012. However reading through the contract the only term regarding end of contract is as follows: "The term of the plan shall be (1) year from the date of initial acceptance or yearly anniversary of such date and shall automatically be renewed for each succeeding year thereafter unless Slomin’s is notified. This agreement must be cancelled by either party, in writing within 30 days of renewal billing. " I never cancelled the contract therefore it should have auto renewed as per the contract ter[redacted] There was no notification of price change due to contract expiration. I never agreed to these increased prices I have been receiving in the winter season of 2013/2014. The price has increased nearly 20%. This is unacceptable and fraudulent service.

Best regards,

Slomin's Account # [redacted]Desired Settlement: I request all oil deliveries amount be adjusted to the original contracted agreement of $3.49/gallon.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s is a family owned and operated company that has been in the

business of taking care of homeowners since 1923. We take our responsibilities to our customers

very seriously and endeavor to achieve superior customer relations.

[redacted] signed with Slomin’s for automatic oil delivery

and service to her heating system on 12/**/2011. [redacted]’s Econo Pak Service plan renews

automatically each year at the prevailing rate however her guaranteed fixed

heating oil price of $3.499 was for one year. Because oil is a commodity, pricing

cannot be guaranteed indefinitely. The term of [redacted]’s guaranteed heating oil pricing agreement

states, upon expiration of this agreement, Slomin’s will continue to make automatic deliveries to the customer’s

premise at Slomin’s retail rate on the date of the delivery. As a courtesy to our customers, when a client’s

fixed price expires, Slomin’s automatically applies a variable rate discount so that they can still receive saving off

the daily posted oil price. [redacted]

did not contact us to renew a fixed price or to discontinue her services upon

her agreements expiration so Slomin’s applied a variable rate discount of $0.30

off the daily posted oil price from 12/**/2012 thru 12/**/2013. From 12/**/2013

thru 3/**/2013 when [redacted] cancelled, she had a variable rate discount of

$0.25 off the daily posted price for oil.

Slomin’s contacted [redacted] by phone clarify her issue

with her oil delivery and service agreements as well as to discuss a possible

resolution to her complaint. On

3/**/2014 [redacted] spoke with one of Slomin’s [redacted] who explained

the terms of her pricing agreement and her service plan which she seemed to

confuse the terms of each agreement. As

an added good faith gesture, [redacted] offered to adjust [redacted]’s last four

deliveries to $3.649 giving her a credit of $159.28 to her account which she

declined.

Slomin’s has always cooperated with the RevDex.com in resolving matters that come to your attention and we are open to your

suggestion in this matter. However, Slomin’s

does not believe it has conducted itself in any manner that would warrant your

office’s intervention. Slomin’s does

apologize if [redacted] feels we have inconvenienced her in any way. Although Slomin’s adhered to our contractual

obligations in every way we still try to settle a situation amicably and we are

willing to honor our previous offer of crediting [redacted]’s account for $159.28.

This winter has been one if record [redacted]king temperatures and severe snow stor[redacted] We understand that oil prices are very high at

this time but we never charge a customer above current market prices. With that being said Slomin’s actions would

have been the same even if the daily posted price for oil was below [redacted]

fixed price of $3.499.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business practice of not contacting clients to renegotiate rates that were contracted 12 months prior is a ploy to charge more money. I chose Slomins out of the many other competitors based on the pitch of great customer service they claimed. Except after that contract was signed the only communication I received from the "family" business was the month end bills.

The only reason your the "family" company does not reach out to your customers at the end of the 12 month contract to re-negotiate locked pricing is to charge more on the unsuspecting customer. A simple email, phone message, postcard anything to advise of contract end date would have been acceptable. It is improper and likely illegal activity (Gouging) to be allowed to charge customers higher prices without their authorization on the exact amount you intend to charge for services. In fact the pricing you charged me was higher than I could have purchased from CodFuel Oil website. This website offers market pricing. What kind of "family" business is Slomins representing here?

Looking at the trend of the deliveries the Slomin's market price per gallon seemed to fluctuate based on the amount of gallons delivered to me. The recent delivery I received was for 165 gallons at $4.09 per gallon, just 4 weeks prior I received 121 gallons at $3.79, 2 weeks prior to that one I received 90 gallons at $3.64. Why is it that I would pay more per gallon when I the amount of gallons you are "auto" delivering is more? I believe this is referred to a gouging.

After this ordeal I researched your companies history and you have a long trail of negative commentary on your customer services practices on your lines of services offered. Your company has 3 times more consumer complaints with the Revdex.com then any of your competitors. Isnt that a sign to you that something is wrong with your "customer service" procedures. Shame on me for not researching your business sooner and trusting the words of your salesman. It's unfortunate you provide this kind of service. I expect the refund of $442 to resolve this matter, that is based on my contracted amount, your failure to provide proper customer service, and your attempt to squeeze money for as long as you could without my knowledge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept this notice as Slomin’s response to the unresolved

complaint of consumer [redacted].

Slomin’s has never charged [redacted] above the daily

posted price for oil on the date of delivery.

If you refer the New York State Energy Research and Development

Authority's (NYSERDA) posted heating oil prices for Long Island from September

2012 thru February 2014 attached to our last response we have always charged

well below. The prices for oil that [redacted] may have been able to obtain from the C.O.D. Fuel Oil website cannot be in

comparison to Slomin’s daily pricing.

Most C.O.D. fuel (cash on delivery) companies require payment in full before the

delivery is made to the home by credit card or by cash in full at the time of

the delivery. Also C.O.D. companies prices

can vary based on the amount of fuel that is ordered. Usually the higher the amount of oil ordered

the lower the cost per gallon and the smaller the amount the prices can be very

high. As a full service provider, Slomin’s

makes deliveries on an automatic schedule based on the weather to ensure our

customers do not run out of oil during the winter, eliminating the consumers’

worry of having to constantly check their oil tank and we allow up to thirty days

for payment.

Once again, Slomin’s does apologize for any inconvenience

[redacted] feels we may have caused her.

As mentioned in our previous response, Slomin’s position does remain the

same. We feel our offer to adjust [redacted]’s last four deliveries made on 12/**/2013, 1/**/2014, 1/**/2014 and

3/**/2014 to $3.649 giving her account a credit of $159.28 is more than fair.

If you should have any further questions, please contact

me at 516-932-7000.

Sincerely,

Shaneka Otto

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Correct Cod Fuel Oil is COD and payable on delivery. Yet their pricing is lower for customers who are not loyal to one oil company. I also have a choice to choose my oil provider, and when I should

receive my delivery. I know exactly what I am paying per gallong per delivery. With Slomins I was a frequent customer, not on payment plan. I paid in full for each delivery within a small window of the

delivery time frame. However apparently I was left in the dark as to what I was paying for and ended up paying much more. Thank for providing the website from NY State with the history of oil pricing

for Long Island. What I was also able to find is your company always seemed to deliver at the time oil prices surged in that time period. Which makes me further scrutinize your delivery methods and

billing practices. Your company has an irresponsible practice of not contacting customers to negotiate new pricing and continue deliveries at prices your customers are unaware of. It is fraudulet and a

form of price gouging. I have paid $650 towards my balance of charges of over $1100 which was left from just the final two deliveries. I calculated the remaning balance of $450 as a credit for the

deliveries I received at the unauthorized inflated amount. This is not about fair but about refusal to allow your company to practice your price gouging methods. This is $300 more than your $150 offer

for the last 4 deliveries. I am extremely disappointed in your reluctance to not only carry proper customer service to someone who has been a customer for years, but in your suspect methods on the

unsuspecting families of Long Island.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My house was robbed in July **, 2015; I called Slomin's to get security during a very vulnerable time because we were afraid. I have two small kids (3 and 1 at the time of the break-in). Before I opened my the account with Slomin’s shield, I informed the salesman Jamar S[redacted] ###-###-#### that I will be moving in less than a two months but I want the security so that I can feel safe for the moment. I SAID “IF I’M GOING TO BE CHARGED IN ANYWAY I WILL WAIT AND GET YOU SERVICES WHEN I MOVE”. HE SAID NOT A PROBLEM; YOU CAN JUST TRANSFER WITHOUT ANY EXTRA COST. At the sales consultation in August *, 2015 I paid 3 months in advanced for Slomin’s shield services (KNOWING I WAS MOVING). On Sept. [redacted], 2015 I moved from Stone Mountain, GA to MY CURRENT RESIDENCE in Lithonia, GA. I paid another $40.61 (Sept. [redacted]) when I moved to the new place; I was told by Jamar that we were going to be good on the bill until December 2015. I just registered for the new online account at the new house and low and behold there is a bill for $86.21 that's due now! I CALLED Jamar and he said “oh don’t worry just call customer service because it should not be a cancellation because we transferred you”. I called the company and they said I'm sorry the sales man told you the wrong information, but we had to cancel from the old house to the new house and we had to charge a $395.00 cancellation fee. So therefore, they took my remaining 2 months payment and charged me to transfer my services to the new home. I feel this company took advantage of me during a very vulnerable time.

Why was I charged a cancellation fee for the old account when Jamar knew and I knew that I WAS GOING TO MOVE AND I DIDN'T CANCEL ANYTHING!!!! I CANNOT ALLOW SLOMINS SHIELD TO STEAL MY MONEY; I WANT MY NEW ACCOUNT CREDITED AS A TRANSFER LIKE I WAS TOLD FROM THE BEGINNING!!!! WHO IN THEIR RIGHT MIND WOULD PAY 3 MONTHS UPFRONT KNWOING I WAS MOVING??????Desired Settlement: I WANT THE CANCELLATION FEES FROM Arbor hill Dr. GA address DELETED and my credit for 3 months added to my new home at Bretton Woods Drive, GA. I HAVE BEEN DECEIVED BY EITHER SLOMINS OR JAMAR S[redacted]; I JUST WANT MY CREDIT NOW!!!!! I ALSO NEED MY SLOMIN'S SIGN AND STICKERS TO GO WITH MY NEW HOME!!!!!

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] contacted Slomin’s on 9/**/2015 to notify our office that she would be moving from the home where we installed the alarm system. At the time of cancellation, [redacted] had fifty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1558.78. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with fifty nine months remaining on their agreement, there are several options that are available to them: 1. Transfer the balance of the contract to the new homeowner which would relieve them of any obligation. An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing. 2. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $395. 3. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If none of the options mentioned above apply, the customer is responsible for the full termination fee of $1558.78 for the remaining fifty nine months. Slomin’s has reviewed [redacted]’s account further to determine the best resolve to her complaint. After review of [redacted]’s former and new account with Slomin’s, we have decided to waive the settlement charge of $395.00 given, however there will be no money refunded from her former account. Although Slomin’s invested time and the necessary equipment at no cost to [redacted] for both homes, this decision is based on the fact that each home did have existing items installed that were able to be used with our system. If you should have any additional questions, concerning this matter please contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I will say they I was not made aware of the fact that there was a 5 year contract on either home as it was never mentioned to me by the salesperson plus I had to sign a mini tablet that you cannot read. However, since Slomins waived the $395 fee I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Used Slomin's Alarm company for the past 4 years without any issues. Due to a job change we were forced to move from our home in [redacted] to an apartment in **. I called Slomin's to notify them of our situation, and spoke with Paul. Paul stated that we still had 12months remaining in our 5 year contract, but due to our situation and that we'd been "great customers" he would waive any fees associated with cancelling services early, in lieu of us notifying the new owners about Slomin's and their services. I directly asked Paul if they was anything else we needed to do, or would need to pay, to finish closing the account and he said "[redacted]". I received 3 emails right after our conversation outlining 3 settlement options we had, which Paul did discuss with me during our phone conversation, but didn't relate to our situation (aside from advertising to the new owners). Approximately 2 weeks later we received a bill for $909.00 for unpaid services and cancellation fees. Upon calling Slomins and speaking with Skylar, I was told not to worry about the $909.00 and just pay them $225.00 as a "settlement charge". I asked to speak with Paul, the person I originally spoke to but was told he was busy, but he would send him a message to call me back. I then asked to speak to a manager, I was told he name was told is name was Scott, but that he wasn't there anymore (it was 4pm). I never received a call back from Paul, so I called back a couple days later and spoke with Sara, she notified me again their was no manager working, and that quite frankly there is nothing he would do for me anyways and I was required to pay the $225 to make this go away. I again asked to speak with Paul, conveniently he was busy, and left yet another message to call me back. To avoid any credit reporting issued I hesitantly paid the $225.00 fee, and left another message for Paul to call me back which he never did. I called again on 9/**/2015 and asked to speak with Paul, after identifying myself I was immediately told Paul was on the phone and he couldn't talk to me. After questioning why he hadn't returned any of my prior calls I was assured he would call me back in 15 minutes. Needless to say, I never received a phone call from Paul.Desired Settlement: I'd like my $225.00 refunded, and to speak with Paul.

Business

Response:

September **, 2015

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As [redacted] has already been advised, once the new owner establishes services in his former home, Slomin’s will refund his settlement payment of $225.00. The new owners are scheduled to establish services with Slomin’s on 9/**/2015 which will fully execute their monitoring agreement. Once their services have begun, Slomin’s will refund [redacted]’s settlement payment of $225.00 as agreed. The refund process can take approximately ten business days from the date the refund is requested. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the business never informed me of this situation and, in my opinion, is only offering a refund due to this complaint being issued. I have yet to receive a return phone call from Slomin's in regards to this issue, and the multiple calls I placed to Slomin's inquiring about this have all gone unanswered. Although I believe the business has made this offer as a means of "back-peddling", I find this resolution is satisfactory to me and the matter will be resolved once I receive my refund. So much time would have been saved had they just honored what they told me in the first place.

Sincerely,

Review: I recently had an account with Slomin for heating oil. I owed them some money and paid them. I am asking for a receipt for all the money that I have paid them and they refuses to give it to me. I did not pay a collection agency, I paid them every diem. They want me to call a lawyer at ###-###-#### to get a recepit fromm them. I alos wanted to know how much tha oil was when they billed me because that was not what we were contracted to pay.Desired Settlement: In would like receipts for all the time that I paid them showing amount of money that I paid and the amount the cost of the oil per gallon.

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] account has been assigned to Slomin’s attorney for further collection action since October 2015.

If you should have any questions, please call the office of [redacted] and [redacted] at ###-###-####.

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

Review: As victims of superstorm Sandy, our boiler and hot water heater were under water and deemed unsafe by the National Grid authorities. Because we had a maintenance agreement with Slomin's, we went back to them for replacement of the equipment. The sales representative, [redacted] was very courteous and prompt; however, he was not familiar with the products and certainly not our needs. He measured the very small area where the original equipment was located and was certain that the new boiler and hot water heater that Slomin's had an abundance of would be suitable for our home and area in which it was going. We were very clear that this was a very small area and that our past boiler and hot water heater were able to work independently of each other. The sales rep assured us that this would still be the case with the new equipment. It is not and Slomin's has been very uncooperative to do anything about this problem. We have called them countless times to send an inspector to assess this issue. The area where the equipment is located remains very hot, the boiler constantly kicks on, and there is little or no room for maintenance should there be a problem that needs to be attended to. When the installers were placing the boiler, one of them was cursing and yelling that it was an impossible job to get the new equipment in the area which took them 7 hours to do on November **, 2012. Upon receipt of the boiler and hot water heater, again, the installers were applauded at the size of both. As stated above, it took them 7 hours to install the boiler and could not install the hot water heater because it was too big. We advised Slomin's of this problem and had to order another hot water heater (more expensive) to accommodate the area. In the meantime, we were not living in our home nor did we have heat since National Grid locked our meter due to extensive water damages until the first week in December. On December *, 2012, Slomin's sent installers to place the new hot water heater. The installers were very shocked at the size of this unit as well and commented how small the area is and how difficult it will be to service either unit. We again advised Slomin's of this problem and was advised that there was nothing they could do. Again, we were totally disrespected with trying to get any advice from the service area and were further advised that the sales representative should have never ordered such big units for the area. It has taken us 8 months to recover from the storm and it has been a very difficult and trying time for us. We are getting nothing but disrespect from Slomin's, their service area, and have never received a call from their management to try and resolve this problem. We were desperate and went to Slomin's because of the reputation and prior service that we had received from them However, as of this complaint, we were scheduled for an "inspection" by Slomin's and they called at 8 a.m. to cancel stating that this was a problem that they were not responsible for and did not offer to assist us with a different unit or come up with an alternative to this issue. It is clear that the equipment was misrepresented to us by the sales representative and Slomin's. The woman we spoke to this morning was very rude and said why were we calling 8 months later to report this. As stated above, we called countless times but apparently the service area did not record our complaints as a matter of record. This has now proved to be a disservice to us and our dilemma with Slomin's. Even our general contractor and licensed plumber who have been working in the house since after the storm advised us that these were the incorrect units for the space and because they were not raised up higher or smaller, there would be further serious issues with maintenance, and possible flood damage again. It is quite sad that a company like Slomin's would take advantage of and disrespect loyal customers, take absolutely no responsibility for their mistake, and treat us as if we made this decision and not their sales personnel and service area. It is bad enough that we had to endure the flooding of our home but now we are burdened with a boiler and hot water heater that are not safe for the space where they are located. Again, as victims and people who are responsible professionals it is very dishearting that a company like Slomin's would be completely unattentive to a mistake that they clearly made. Thank you for whatever assistance you can provide to us. Sincerely, [redacted]. and [redacted]Desired Settlement: Our desired outcome would be to be reimbursed for the full amount of the equipment which is $10,455.00. According to our general contractor and plumber the boiler and hot water heater should be replaced with much smaller and raised units to avoid maintenance and possible flood damage issues. Currently, this equipment presents a danger to our home and could cause further damage which we will be responsible for the costs of repair.

Business

Response:

August *, 2013

Complaint ID: [redacted]

This notice is in response to the complaint of consumers Mr. and Mrs. [redacted]. Please review the attached letter to the State of New York Division of Consumer Protection concerning Mrs. [redacted]. At this time the [redacted]’s complaint appear to have been resolved.

If you should have any questions, please contact me at [redacted].

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Business

Response:

August **, 2013

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumers Mr. and Mrs. [redacted].

To resolve Mr. and Mrs. [redacted]’s complaint, Slomin’s has agreed to issue a refund for $700.00. As an added courtesy, we have also applied our Gas Platinum Service Plan to their account at no cost for one year.

If you should have any additional questions, please contact me at 516-932-7000.

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, we are still waiting for the proper documentation from Slomin's regarding the Platinum Service Contract that is mentioned in their response to you. Currently, it is a gentleman's agreement between me and Mr. [redacted]. We did receive the refund check today via US mail. Thank you for all of your help in this matter. We greatly appreciate your service and dedication to the consumer community.

Sincerely,

Review: I purchased a heating contract from Slomin's Inc. Today my heat pump broke on my furnace. I called to have my furnace serviced---I told them of the dilemma around 7am and told them I would be available at my house after 12noon. They said ok, I came back and called to see when they thought they might be available. The said there is no way they can tell me when someone will come and fix the problem. Meanwhile, the rep was nasty and the [redacted] says that I should stay home from work to accommadate their schedule. They don't go by who calls first only when a serviceman is near you in the area. I am pregnant and have a toddler under 2 years old and we have almost been without heat for 20 hours. I am extremely disappointed in the service. Slomin's clearly does not care about their customers in need.Desired Settlement: I would like an apology first and foremost. Also, I would like to cancel my contract with Slomin's Oil. If that is not possible it will be the last time I use them for heat and will be telling everyone I know about the poor customer service I received. Also--it would be great to get someone out here to service my furnace.........ASAP.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As a full service heating oil company when a customer reports to our office that they have no heat in the home, during the winter months is always a priority. When same day emergency service is requested the average wait time is expected to be four to five hours. Some days when we are very busy the average wait time can be up to six to eight hours. Expected wait times can also be hindered if customer requests a particular time frame. With that being said Slomin’s still tries to minimize wait times and adhere to a reasonable requested time frame where ever possible. Slomin’s does try to service emergency calls in the order as they come in. However if it is sensible for us to service another customer who is in the immediate area we would do so. Trying to honor a customer’s requested time frame can also affect the order of response to a service visit. On 3/**/2015 when [redacted] reported her no heat issue. [redacted] requested our technician not arrive before 12:00 pm. Because [redacted] requested the afternoon, the window of time for Slomin’s technician to arrive would have been from 12:00pm to approximately 5:00pm. [redacted] contacted our office several times the afternoon of 3/**/2015 because she was unhappy expected wait time for our technician. At approximately 3:00pm Slomin’s technician was dispatched to [redacted]’s home and arrived at approximately 3:50pm which was within four hours of [redacted] requested time frame of after 12:00pm. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her and her family but we do not believe that we have conducted ourselves in any manner that would warrant intervention. [redacted] fixed price agreement is in effect until 8/**/2015 or up until 600 delivered gallons, whichever comes first. To date, [redacted] has taken 528.7 gallons. Should [redacted] decide that she would like to cancel her service and deliveries with Slomin’s, she should contact customer service at her earliest convenience to do so. Slomin’s is willing to eliminate her early termination fee of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomins does not care about the customer. They can't even make an apology for poor customer service which has happened severaltimes over the course of my contract. They are justifying their actions based on my attempts to work with them with regards to service timeframe. This is a poor excuse and a poor way to treat a customer. I will not accept their sorry attempt at a resolution.

Sincerely,

Review: I have been using there service for almost 3 years now. Back in August of 2015 I called them to let them know that we are getting our house renovated. I was told that "Thanks for letting us know, we will post a note to your account. Call us when you need to reinstall your service. Meanwhile, disregard the invoices that you receive". After 4 months when we moved back in the house, I called them to come and reinstall the service. I was told that a Home Inspection will be required by one of there Techs. They came and checked everything. I was told that I would receive a call from the office in 2 days. No one called me at all. I called 3 times and after finally saying that I would cancel and go with someone else's service did they transfer me to someone who would help. Anyway, this person basically said you have to pay almost $800 to get the system reinstalled again as they could not use the old system. This is when just about everyone of there competitors is giving the installation for free. I will now be simply paying of the remaining 26 months of there service which are left on the contract and will be going with someone else as it just doesn't make sense to pay $800. I even mentioned that I will sign up for another 5 year contract. I have never been late on payments but whatever I was saying was going in 1 year and out the other it seemed.

Very Disappointed and would not recommend to anyone ever again as I recommended others to join them as well.Desired Settlement: I have been a good paying customer for almost 3 years. I informed them that there would be renovation done at the house and that the contractor will be breaking walls and stuff. They should have told me at that time that it would cost $800 to reinstall the system. I would have asked them to come and de-install the system. I am willing to sign a new 5 year contract if they would come and reinstall the system at no cost.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] signed with Slomin’s in February 2013 to receive our free security system installation package for his home. In return, [redacted] agreed to us Slomin’s monitoring services for a period of five years. Currently [redacted] has a remaining obligation of twenty five months. (See agreement attached)

On 8/**/2015 [redacted] contacted Slomin’s customer service center to inform us of the renovation he was having done to his home. At that time [redacted] had thirty months remaining on his monitoring agreement. [redacted] was informed that we were unable to suspend his contract however we offered to put his account on a “special handling” status for up to three months. [redacted] was also advised to contact us when he work was completed so that we can inspect for necessary repairs.

[redacted] contacted our office on 12/**/2015 and we arranged for an inspection to be performed on 12/**/2015. During the inspection our technician found the alarm system damaged and wires cut. He determined the [redacted]’s needed an entirely new wireless alarm system installed.

Upon review of Slomin’s technician inspection report, Slomin’s retention specialist Stephen quoted [redacted] $795.00 to install a new wireless system. The new system was to include a new panel & keypad; arming of three doors; arming one window; installing one motion detector. Slomin’s would not have been not able to provide [redacted] with a repair quote at the time he informed our office of his intended renovation. There would have been no way for Slomin’s to assume the anticipated repairs and /or replacement of equipment that would be necessary until the renovations were completed.

Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. Unfortunately Slomin’s cannot cover the cost to reinstall the [redacted]’s security system. Slomin’s would like to perform the installation for [redacted] and we are willing to work with him by possibly creating a reasonable payment arrangement for the $795.00 cost. Slomin’s can offer a payment arrangement of: 25% deposit $198.75 paid prior to installation; remaining balance $596.25 to be paid over five equal monthly payments of $119.25. The first payment of $119.25 would be due thirty days after the installation is completed. If [redacted] would like to take advantage of this arrangement, we ask that he contact customer service at his earliest convenience.

If you should have any questions, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My suggestion to Slomin's is that when someone says that they are doing a renovation or major renovation then they should better guide there customers as to what steps that they should take to better ensure the safety of there Home Safety Equipment. If they would have suggested anything then obviously we would have informed our contractor to be careful when doing the demolition of the walls and everything. As per Slomin's, I only have 25 months remaining on the contract. $31 X 25 months = $775. It just doesn't make financial sense to pay $795 upfront or in installments for re-installation when I can get it for free from many of there other competitors. I mentioned previously that I would gladly sign off on a new contract at 5 years. But they choose otherwise I guess. I will now simply just pay off the monthly subscription for the remainder 25 months as I get invoiced and finishing off the contract. They lost me as a customer which is sad considering I really liked there service and recommended them to everyone in my family and friends. I am now going with ADT on a new 36 month contract for only $28/month. Getting twice the number of sensors, remote key chain to arm/disarm + smoke detection capability.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We cancelled our service with Slomins in either July or August and still had 3 months of an annual alarm maintenance that was due us. ($34.59) I have tried unsuccessfully since October to get the refund. I have been told three different times that the check was in the mail. I have spoken to 3 different supervisors and the last person was the [redacted]. He was supposed to get back to me today after he looked over everything and I have not heard from him. I am tired of explaining my story every time I call to check on my refund and feel I am just being avoided.Desired Settlement: I would just like my refund!

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer of [redacted].

Providing reliable and low cost Home security has been a Slomin's

hallmark since 1981. Slomin’s takes its responsibility to its customers

very seriously and endeavors to achieve superior relations.

Slomin’s has already issued [redacted] a refund on

12/**/2013 in the amount of $23.07.

After [redacted]e conversation with Slomin’s customer service manager

[redacted], he has agreed to refund her the additional $11.53 that she is seeking. [redacted]e should receive the refund in

approximately ten business days.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,