Slomin's, Inc.

Review: I was told I was being given a credit on my account because I was overbilled for a service. I just received the bill and the charge was not credited.Desired Settlement: I want the billing adjustment that I was promised or I they are unwilling to do as promised, I want my contracted voided and all equipment removed from my home and repair of the holes placed in my home for the installation of said equipment. And no negative remarks on my credit report.

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

As of 3/**/2016, it appears the [redacted]’s billing issue has been resolved. (See ledger attached)

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Review: while at the galleria mall on 11/**/2014, I was approached by [redacted] as a representative for Slomin's oil

I was asked several questions and when I told him I was not interested in any contracts......I was told it was just

an questionnaire. as he was filling out "Questionnaire", I noticed a place for my social security #......he then blanked it out.

so I believe him when he said it was a questionnaire.

I told him I only wanted a price per gallon to see if compared with my current oil company, he said he had to complete

the questionnaire.

after finishing the questionnaire, he then told me he didn't have the information on that particular company

I told him that I would check with my oil service, which is Valley Oil and get back to him

[redacted] ask me to sign questionnaire , so he had prove of his time.

I told him again, that I was not interested in any contracts

HE ASSURED ME IT WAS A QUESSTIONAIRE, AND THAT WAS ALL!

a few days passed, I rec'd a message from [redacted] by phone....since I was not interested in his company

I didn't return his call. I had check with valley oil and their price was lower.

I also rec'd a email, but did not open or reply to email because I was not interested

in December, my husband noticed someone filling the oil....he went out to ask if he had the wrong house

the employee said "no" he was given this address for delivery.

my husband ask me if I ordered oil.....I told him no.

I called slomin's and spoke to [redacted]./customer service department

he told me I had signed a contract....I immediately disputed and ask for a copy

I was sent a copy of the so called questionnaire with my signature

I told him what was told to me and ask how he had my social security #

he told me they don't ask for ss'#'s in the mall ....I asked him again, again

because I never gave a social security # or any credit information.

I asked him several times how he rec'd my ss #, he wouldn't give me an acceptable answer

he said he would let me out of contract if I paid the amount of my oil company's fee

I told him I would pay and I wanted to know how he rec'd my ss#,

slomin's amount was $629.08 and valley oil would have been $596.53

two days later I received a bill from slomin's for $$1128.08 (629.08 +$499.00 for cancelling contract)

I called [redacted] back several times before he returned my call

he said after he received by payment of $596.53 , he would consider paid in full

now since not knowing how they attained my Social Security # , I am not sure I believe anything!

I tried calling [redacted] at slomins three more times and I also emailed him.....I rec'd one email back and one phone call

saying the same thing ...if I pay by 1/*/2015...he would consider it paid in full

I would like a professional involved in this matter. I don't trust any information they tell me!

I would also like to know how they stole my social security # without my permission?

[redacted] from slomins, said this was a settlement.....I BELIEVE THIS WAS A SCAM....and was never offered a copy of a contract on 11/**/14I

I WAS TOLD IT WAS A QUESTIONNAIRE!!!!!!

I thought I was aware of all the scams and I was taken in by what I thought was a nice, polite young man trying to do his job......

NEVER WILL HAPPEN AGAIN!!!!!Desired Settlement: a letter saying I will not be charged any cancellation fee

a letter stating this was not a settlement as he replied in his letter

a letter before for I pay slomins any amount saying how they attained my social security #

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we have caused, but we feel that that this complaint is a misrepresentation of our company. Slomin’s has been taking care of homeowners since 1923. As a business that has been around for many years we always try to find new and innovative ways to represent the company. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. In some malls in the New York and New Jersey area, Slomin’s has kiosk set up with sales consultants who’s intent are to provide as much information as possible to prospective customers who show an interest in our advertised offer and to hopefully them. There are no questionnaire’s involved in this process. Prospective customers that choose to sign with our mall sales representative are not required to provide their social security number because it is a public venue. However if they do sign with our mall sales representative a copy of the agreement is emailed to the customer and upon paperwork being received in our main office, as a utility Slomin’s [redacted] is required to run a credit check and is able to obtain if correct name and address is given. [redacted], as with any new client by law has three business days to cancel a new contract with Slomin’s. When [redacted] met with our consultant [redacted], Slomin’s [redacted]` also happened to be at this particular mall kiosk. [redacted] indeed mentioned she wanted to check what her current company Valley Oil would be able to offer her. Slomin’s [redacted]` agreed to give [redacted] thirty days instead of the three days required to cancel the agreement. Although [redacted] did not notify us of her intention to stay with her current oil company so that we can cancel her account, Slomin’s does acknowledge our error in releasing a delivery to [redacted]’s home in eighteen days when we agreed to hold the delivery for thirty days. After making the disputed delivery to [redacted]’s home on 12/**/2014, Slomin’s did make an agreement to adjust the delivery to match the price of $2.749 she received with her current company to settle her complaint. In an attempt to try and retain her services, Slomin’s offered to bring our previous offer to her of $2.899 to $2.649 but [redacted] declined. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As already advised to [redacted] upon receipt of her payment in the amount of $596.53, Slomin’s will remove all remaining charges from her account. If you should have any questions, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I read the response from slomin's.....it did not acknowledge that they misrepresented the contract as a questionnaire.they also have not said how they acquired my social security # they never mentioned about delivery on any time frame.....because I never knowingly sign a contract I have left messages and never heard back from slomin's since asking how they rec'd my social security # they did offer me a lesser price per gallon as mentioned in there response they didn't tell you my reply was "ABSOLUTELY NOT DOING BUSINESS WITH THEM" because of their misleading and false questionnaire. most of all I would like to know how they obtained by SOCIAL SECURITY # I DID NOT GIVE IT TO THEM!!!!!!

Sincerely,[redacted]

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As written in our previous response, Slomin’s position remains the same. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

slomin's have not responded to my question.

"HOW DID THEY GET MY SOCIAL SECUTITY # "

Review: Our problems started following super storm Sandy. Following Sandy, we decided to change alarm and monitoring companies. At that time, Slomin's sales representative came to our house and made Slomin's sound like the best company in the world. We decided to sign up with the Company. The Company, started the installation process. The first installation guy completely messed up the initial installation. The installation manager [redacted] had to repair the botched installation job. Once the installation started we realized Slomin's had inferior products than what was previously installed in our home. The window connectors were about 50% larger and they were sloppily installed. We complained and they had come back yet again. They had to rig the connectors in a way that we cannot open our windows to clean the outside. Than we were told it was completed and we had a couple of windows that were not working. They had to come back again and trouble shoot what went wrong. Each time we had to take off from work to accommodate their service technicians. Our previous company had the alarm in the house, and Slomin's e had to large speaker on the outside of the house. Than we kept having problems with our home phone. Because of the inferior service and inconvenience of having to wait for service we feel the feels charged for installation were unreasonable. We attempted to speak with management about adjusting the installation fee and they only offered to through in at no cost the warranty for their inferior product. I have left numerous messages for the management of the company and they have not returned my calls.

To make matters worse their collections department continues to harass us for payment. I simply don't want their service and refuse to pay for poor service. I don't know why they think they are not accountable to their clients. They have even continued to call us even after I called in and notified them that I was referring this matter to council and gave him the name and phone number. I think that violates the fair collections act.

For the last month or so the alarm has been disconnected from our phone because we were having problems with our home phone. When the cablevision technician came to fix it and he couldn't find the problem on his end. Than his supervisor troubleshot the problem. It was an issue with the way the alarm was connected. The alarm was not connected properly to the phone line. Again this process took time as my wife had to take time off to wait for the cable technician. All of these problems are a direct result of their poor service.

Now the more troubling "coincidence" that we noticed during this process. immediately after my someone makes a call from our home phone (before Cablevision disconnected the phone line to the alarm) the collections department would immediately call after the end of the call. Are they monitoring our activity? It happened way too often to be a coincidence. Are they allowed to monitor if we are home or make calls from home when the alarm is not activated?Desired Settlement: We would like to cancel our service contract and have all monies refunded to us.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

[redacted]’s account has been assigned to our attorney

for further collection action. His

account is currently not being handled in our office.

If you should have any questions, please contact the

office of [redacted] at ###-###-####.

Review: Contacted Slomins to arrange for a service visit and they will not honor the contract end date in December but rather want to come in January and sign up for a new contract without fulfilling their obligation of the current contract.Desired Settlement: I either want Slomins to honor their service contract with me which ends in December and send a repair technician prior to the contract end date or refund me the amount of the service contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A Slomins customer service representative contacted me and set an appointment for a service technician in October 2015.

Sincerely,

Review: I have been a customer of Slomins for quite a few years. I have always had a service contract and automatic delivery of home heating oil. I never had a problem until this weekend when we ran out of oil-TWICE. THE COLDEST WEEKEND OF THE YEAR!! I was advised by an employee on Saturday, 2/**/15 that the company had "re-vamped" their calculating system on automated deliveries. My last delivery was the beginning of January. This time of year and especially with the weather being so cold, I would get a delivery once a month. I was told because of their new system, I was not scheduled until March [redacted]. That would have been two months. Thats ridiculous. The service guy gave us about 15 gals of oil and said I wouldn't have a delivery until Tuesday and that 15 gals should last us til then. Because I am not versed in home heating oil, I believed him. What I found out later is that a home, in this type of weather uses ATLEAST 10 gals of oil and because my house was so cold, it would take a lot of oil to warm my house back up. Having said that, we woke up Monday morning to a FREEZING home. I called Slomins, again, and told them my dilmena. The call was placed at approximatley 8am. They said they would have someone out to me as soon as possible. NOW, you would think a company as large as Slomins, they would have a sufficient amount of help. I waited until 10am and called them back to advise them that my home was getting colder by the minute and needed someone to come sooner than later. NO ONE came until 13 hours and 18 mintues later. THAT IS ABSURD!! I called Slomins every 2 hours up until the 10th hour and then it was every hours. I was in tears. My home temperature was down to 44 degrees. I was petrified my pipes were going to freeze. Every time I called, I was advsied I was on their "priority" waiting list. Being made to wait 13 hours is a priority?? The best part is when I spoke to a rep at around 10 am, I told him I was going to have to call an oil company in to deliver oil that I was afraid to wait. I was sternly advised that I had a contract with them and in that contract I was forbidden to get oil from someone else, etc. BUT later on that day a Supv called and said they would "ALLOW" me to get some oil, like 50 gals. I was so annoyed at this point and told her I would probably not be able to get anyone at this time and no one was coming to give me only 50 gals. of oil. Unfortunately I was right, I could not get anyone to come deliver oil. HAVING A LOYAL CUSTOMER HAVE TO WAIT OVER 13 HOURS FOR SERVICE IN FREEZING FREEZING WEATHER IS ABSURD AND UNACCEPTABLE. By the way, I waited six hours the first time we ran out of oil. My father always said, if its not broke, don't fix it.Desired Settlement: I should not be charged for the pittance of oil that was delivered on Sunday 2/**/15 and Monday 2/**/15. and they should NEVER EVER have a customer suffer thru over 13 hours of waiting in a freezing house for service.

Business

Response:

February 26, 2015

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for the inconvenience we may have caused [redacted] and we acknowledge our role in the matter. [redacted] has spoken with Slomin’s [redacted] and it appears he was able to settle her issue. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Slomins really stepped up to the plate. I was very impressed. Thank you.

Sincerely,

Review: I moved into a new home in September of 2015. I was given at closing a form to fill out to continue service with Slomin since the house was equipped with the alarm. When I called on August [redacted] and spoke to a representative, I was told by the representative that the prior owners had already canceled the account and I will need to open a new one and that they would arrange for a representative to come to my home to open an account. This happened in September 2015. A representative by the name of Don T[redacted] came and I signed a one year contract with Slomins. I was told by Don that I would be able to cancel my account at anytime before officially using the alarm system. When a technician then came to my home to set up and show me how to use the keypad, he wasn't able to because I did not have a house landline and I would then have to pay an additional fee to have a transmitter put in. I did not want to pay $200 for a transmitter and then a monthly fee on top of that to have the alarm. So I called to cancel the account. I called for 2 weeks straight and kept leaving messages for the cancellation department and no one called me back. I left messages with Don T[redacted] who also did not return my calls. When I finally got through to a cancellation representative, I was told that I had 27 month remaining on my account because I took over the prior owners account and I explained to the representative, I was given a one year contract which I have. I was told that it would be $500 to cancel the account and I still told them to go ahead with the cancellation. I was supposed to receive a cancellation notice in the mail, which I never did until I kept calling and finally received one via email. I sent it via fax on 12/*/15, 12/*, 12/**, 12/** to the fax number listed on the fom ###-###-#### and today, 12/**/15 I was given a supervisors name SBACC and a new fax number of ###-###-#### all after I refuse to hang up when the customer service representative told me she was unable to reach anyone in the cancellation department. I never ever used the alarm. All I have gotten from this company is one excuse after another and to this date am dealing with receiving monthly bills for an alarm system I do not even have a password to arm. Today I was told that the cancellation fee is over $700. I am beyond upset at how unprofessional this company is when dealing with their new customers. I just want to be done and rid of having to deal with this company.Desired Settlement: My desired outcome is to cancel the account that I have never used and I have been trying to cancel since September 2015.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] signed to assume the remaining thirty month obligation of our customer [redacted]. (See Assignment & Assumption agreement attached) When Slomin’s inherits a new customer after a contractual obligation is transferred, we send a consultant to meet with them to establish their security information (ex. Code word, emergency contacts, monitoring agreement)

Slomin’s also arranges a courtesy visit for one of our technicians to perform a check and test of the alarm system which was done for [redacted] on 9/**/2015. During the visit it was found that [redacted] did not have a phone line to connect the security system to as required in Slomin’s monitoring agreement. In lieu of the phone line, Slomin’s offered [redacted] the option of installing a Radio Back up transmitter. This device allows us the ability to monitor alarm signals over a wireless network. [redacted] was advised of the $179.00 cost for installation and an additional $7.00 per month for monitoring cost. [redacted] was also informed of a different alarm system available for install that includes a backup radio but there would additional cost to convert her alarm system so adding the radio was the preferred option. Unfortunately [redacted] declined to have the radio transmitter installed and decided to cancel her account. Because she assumed the thirty month obligation from [redacted]’s account was billed an early termination fee of $773.40.

Slomin’s has always cooperated with Consumer Affairs in resolving matters that come to your attention and we apologize for any inconvenience [redacted] feels we may have caused. Slomin’s would like to possibly resume services with [redacted]. In an attempt to maintain good customer relations, Slomin’s is willing to install the radio backup transmitter at no charge. However [redacted] would still be responsible to pay the additional $7.00 per month for the wireless network subscription making her total monthly cost $40.95. If [redacted] would like to take advantage of this offer to reinstate her account we ask that she contact our customer service center at her earliest convenience.

If you should have any questions, please contact me at ###-###-####.

Review: My husband and I were customers of Slomin's Oil Heat until August **, 2013 when we switched to Petro.

I called Slomin's on August [redacted] and again on August [redacted] to tell them we were cancelling with them. I received a phone call from Slomin's on August [redacted] confirming the fact that we were cancelling.

On August [redacted] my husband got an e-mail from Slomin's, billing us for $180.26 for a service contract for the upcoming year. He confused that with the $180 we would be paying monthly to Petro, and paid the Slomin's bill via credit card on August [redacted]. On September *, I was on the website looking at our credit card transactions, and realized the error my husband had made. I called Slomin's and they promised to refund the money to our credit card. A few days later the money had still not been refunded, but the person said they saw that the "paperwork had been put through." On Sept [redacted] I called for the third time and again was told that they saw it in the paperwork, but had no idea why it hadn't yet gone through. On Sept. [redacted] I called for the fourth time and the young lady said the same thing, but that she was processing it immediately. As of this morning, Sept. [redacted], the refund is still not pending on my credit card. They billed us in error, after we were no longer their customers, and my husband, because we always pay our bills on time and in good faith, paid the bill in error.Desired Settlement: I want our money refunded to our credit card immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

NO SOONER DID YOU FORWARD THE COMPLAINT TO SLOMIN'S THEN MY REFUND APPEARED ON MY CHARGE STATEMENT. IT TOOK ME 4 PHONE CALLS, BUT ONLY ONE E-MAIL FROM YOU. THANK YOU

Sincerely,

Review: I recently contacted Slomins about an upgrade to my current home security system. On September **, 2015 an upgrade representative from Slomins came to my home to discuss upgrade options. Amongst rambling on about his time growing up in [redacted] and other personal tidbits about his life and personal points of view on current affairs, he told me that a new upgrade included a new LCD keypad, panel, smoke alarm, remote access and takeover switch. He never once mentioned that all this new equipment would be given only in exchange for a new 5 year monitoring agreement, although it does state so on the front page of the contract. The contract also does state that there are several other pages (2, 3, and 4) to go along with this contract and a Notice of Cancellation page that I was to have read, but that he did fail to provide at the time of signing. It also does state that I have 3 business days from the day of signing to cancel. However, when the installation took place on Sept. **, 2015, 5 business days from the date that I signed, how can I have a chance to properly evaluate the installation and decide whether or not to cancel? I still have not received these additional contract pages from Slomins. However, this is not my main issue or concern. My main issue with this whole dealing is that the new keypad that was installed during this so-called upgrade does not work with my other two keypads that I have located in other areas of the house, leaving them inoperable. This was never explained, nor is it outlined in the contract that I signed. I was never told, whether it be verbally or in writing, that the installation of this new keypad would cause my other two keypads not to work. I contacted Slomins several times since the day of installation about this without a resolution. Their response to me, both over the phone and via email was that the new keypads were not compatible with the new keypad and that I would have to pay for the other two keypads to be replaced at my expense. While they did offer a reduced price on the additional keypads, I feel that I should not have to incur any additional expense due to their failure to notify me that my other two keypads would no longer be working and that if I wanted to cancel my contract, that it would cost me $991.00. One of these keypads is located in my bedroom, which I use regularly. I would never have upgraded if I knew it would cause the other keypads to become inoperable. Why would I choose to "upgrade" if I was to lose two pieces of equipment in return?Desired Settlement: In order to resolve this problem, I have simply asked Slomins to replace my existing, non-working, keypads with ones that are functional and compatable with the new keypad that was installed. I feel that this is the least they can do for their failure to properly disclose these issues I have outlined.

Business

Response:

October *, 2015 [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer Christopher Defeo. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s completed an alarm upgrade at [redacted]’s home on 9/18/2015 after he contacted our office on 9/05/2015 with an interest in getting new alarm equipment. As [redacted] mentions in his complaint he received a new LCD touchscreen keypad which also operates as the alarm panel, a smoke detector, remote keypad access and a takeover switch. The new system that [redacted] now has is a wireless system made by a different manufacturer and some components from the previous system are not compatible. Because [redacted] secured doors and motion detectors were all hardwired, the takeover switch installed allowed these items to be incorporated into the new system. The new touchscreen keypad that was installed which also acts as the main panel for the alarm as mentioned above is a completely different make a model from [redacted]’s prior keypads. In lieu of the additional keypads, the remote keypad access that [redacted] now has with this new system, allows him and other authorized users to control the alarm system remotely just as the keypad does from any registered devices such as cell phone, lab top/notebook, tablet or desktop computer with proper username and password. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention. [redacted] stated in his complaint that he was offered to have two new keypads installed at a discounted price. Slomin’s did offer to reduce the installation price from $235.00 for each keypad to $175.00 for each keypad saving him $120.00 in an attempt to resolve his issue which [redacted] declined. As a consumer courtesy Slomin’s is willing to give and additional discount for the cost of the keypads to $150.00 each for a savings of $170.00 for two keypads. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused but unfortunately we are unable to perform the additional keypad(s) installation at no charge. If you should have any questions, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't see how Slomins could possibly say that their company hasen't conducted itself in a manner that would warrant Revdex.com intervention. It must be me that is delusional. Their "free" upgrade is gong to cost me $300.00 because of their employees failures to properly discuss and outline what this upgrade would entail. They are using a different manufactures components to incorporate into my system, which also wasn't explained to me by anyone, that would render my other panels useless. The mobile access reasoning being given by Slomins, is just ridiculous. One of these keypads was located in my bedroom. Hypothetically, if I my alarm would go off in the middle of the night, instead of me using the keypad that should be located on the wall next to my bed, I should now have to get my phone, turn it on, wait for the app to load, sign in and remotely shut off my alarm before beginning to search my house for an intruder. Or if I am not home, leave my wife to face this scenario on her own. This is the most nonsensical thing I have ever heard. Not to mention completely unsafe from a homeowners standpoint. Or maybe my wife or I should just bypass all of that and run down to my front door to where the only panel is now located to shut it off and risk running into an intruder? What a wonderful idea. The third panel that was located at a secondary garage entrance is now useless because I would now have to run upstairs to shut the alarm off if I forget to login and open my app and shut the alarm off before I walk in. Despite all this, Slomins obviously doesn't understand what costumer service is all about. This is not only about the cost of the panels, but is about what is right. The fact of the matter is that I lost 2 panels, that I used on a regular basis, because Slomins failed to properly explain itself on multiple occasions on a variety of different components. The current setup that Slomins has provided leaves me feeling unprotected from a security standpoint and my wife and kids unsafe. However, Slomins seems to care more about the cost of their panels, rather than the safety of its customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I've been utilizing Slomin's services for 2 years now. My main problem with this security system is the requirement of a landline phone in order for the security system to work properly. I live in a condominium that is undergoing many changes with phone/cable providers. With that being said, my home is constantly left unprotected whenever there is an issue with my landline phone. Now I'm faced with the decision to cancel my service with Slomin's because I will no longer even have a landline option very soon. When I tried to cancel my service, I was told that I was under a 5-year contract with Slomin's. This is SHOCKING information. I know that I would never sign a 5 year agreement with any company. I'm waiting on Slomin's to send me the original contract. More importantly, I was told that if I canceled my service, I would be charged a cancellation fee of $1,438.68!!! Now this is TOTALLY RIDICULOUS AND VERY SUSPICIOUS and horrible business practice. The cancellation fee greatly exceeds what I would pay quarterly for 3 years (remainder of contract). This cannot be right.Desired Settlement: I would like to end my service with Slomin's with a $0 cancellation fee. This is because having the security system for my home is no longer a feasible option for me. Slomin's cannot ensure that my home is protected if I do not have a landline phone system.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] was recommended by her father who is also a customer with Slomin’s in May of 2013. On 5/**/2013, [redacted] signed with Slomin’s consultant Shawn to receive our free security system installation package and in return she would use Slomin’s monitoring services for a period of five years. Slomin’s completed the installation for [redacted] on 6/**/2013 and her father received a gift of three months of free monitoring services for his recommendation. As [redacted] states in her complaint and as written in her Central Office Monitoring Agreement, the alarm system does require and standard (POTS) or (VOIP) phone line in their home for the security system to communicate with our central monitoring station. Slomin’s has recently tried to contact [redacted] in an attempt to offer a possible alternative of installing a Radio Transmitter in lieu of her phone line. This device would allow Slomin’s the ability to monitor [redacted]s alarm over a wireless network. The installation cost for this device is $179.00 and there is a cost of $7.00 per month that would be added to [redacted]s current monitoring cost for the wireless network subscription. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. If [redacted] would like to have the Radio Transmitter installed as mentioned above, we ask that she contact our customer service center at her earliest convenience. Should [redacted] decide that she would still like to cancel her services, she will be responsible for the remaining thirty five months remaining on her monitoring obligation that is subject to an early termination fee of $1420.20. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: slomins representative offered me a security service with no contract,which I took,he told me and a neighbor, after a year I tried to cancel,when customer service tells me I'm stuck in a five year contract.I feel deceived and disappointed.Desired Settlement: I wish to cancel with my account with no contract penalty

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] signed with Slomin’s on 11/**/2013 to receive our free security equipment installation package. In return for the free security system, [redacted] agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) As a requirement with any new customer that signs a contract, [redacted] had three business days to cancel his monitoring contract without any penalty. Furthermore, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 12/**/2013. [redacted] had twenty four days to review the agreement in its entirety and terminate it if there was any terms or conditions he did agree with. [redacted] contacted our office on 1/**/2015 to request that his service be discontinued with Slomin’s. When informed of the forty seven month obligation that would bill $1261.95 upon cancellation, he became upset and asked to speak with our corporate office. At his request, [redacted] and I spoke at length regarding his account. I informed him that I was a supervisor in Slomin’s corporate office. Because there was no recent activity on [redacted]’ account other than our Central Monitoring Station’s response to an alarm signal on 8/**/2014, I asked [redacted] why he was looking to cancel his services. My intention was to try and determine if there was anything I could do to try to accommodate and/or resolve for him. [redacted] advised me that he no longer needed the alarm system. I apologized to [redacted] but again informed him should he decide to cancel at this time, he will be responsible for the forty seven months that remains on his agreement. Upon completion of my conversation with [redacted], he called our office again shortly after and spoke with another senior supervisor by the name of [redacted] reiterated to [redacted] what he and I had previously discussed. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately Slomin’s cannot cancel [redacted]’ agreement without the early termination fee of $1261.95. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Review: My alarm system was damaged by hurricane Sandy last October the [redacted]. I called the company which had installed the system a couple of months prior to the storm. They said that even though my system was not working they will continue to charge me because they had somebody monitoring 24/7 and I was obligated by contract to continue making the monthly charge. As a courtesy they offered me a one month free of monitoring charge. After my house repairmen was almost complete, they came to make an evaluation of system damages and gave an estimate a bit higher then $600. I knew It could not be that much because I have a wireless system and all they needed to do was the connection to the phone jack and reattach panel which was hanging from the wall. The repair guy expend tree hours here and did the work. he told me that since I had a wireless system the work it will be simpler and I should be paying just for the working hours (about $89/h). However Slomin's did not change the charge. They still build me for the previous estimate as it was stated on the phone.

A day after the repair was completed, I had to call repair service again because my alarm system was not working properly. They gave me instructions on how to open the panel and set the alarm. I followed their instructions but I was told to disconnect the system because phone instructions could not fix the problem and a further check by repairman was necessary.

A week later, a repairman came and said that the panel box had been messed up by someone in the house because it was loose. So thy charged me more then $400 just for tightening it to the wall. The previous repairman mounted the panel on the Sheetrock and did not on the wood frame of the wall. They are charging me for his mistake.

On that last visit they came with a total of more than $ 700 totaling and amount of more than $1300.00.

I am willing to pay the rest of the charges but not for the installation of the panel box for which they are charging me twice. On the phone they offeedr me to charge me half of the panel installation which I can accept because that means that I loosen the panel as the claim I did.

Please help!

[redacted]Desired Settlement: I want to pay for the part of the repairmen that are my responsibility!

Business

Response:

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] has recently been in contact with our office and his complaint has been settled.

If you should have any questions, please contact me ###-###-####.

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Review: I had to move out of state because of a job and as a result would be forced to leave my home security contract early. I contacted Slomin's and they offered me three options: (1) pay a $595 fee, (2) pay $240 if the new buyers take over the contract, or (3) install service where I was moving and pay a $240 fee. Since I was moving to an apartment out of state the third option was not on the table. However, I was happy to find out that the buyers were willing to take over the contract and I promptly informed Slomin's that this would be the case. Unfortunately, it didn't end there and before closing Slomin's told the buyers they could get a better deal as new customers under a new contract.Desired Settlement: Since there will be Slomin's operated service at the home I do not believe that I should have to pay the full cancellation charge. I would be more than happy to pay the $240 fee as would have been the case with the buyers taking over my contract. Slomin's will still benefit greatly with a new 5 year commitment plus our $240 cancellation charge, but it's not fair for Slomin's to upsell a new customer at the same service address and collect the full fee from us.

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted] contacted Slomin’s on 9/**/2015 to notify our office that he would be moving from the home where we installed the alarm system and needed to cancel his account. At the time of cancellation, [redacted] had twenty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1222.92. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with twenty nine months remaining on their agreement, there are several options that are available to them:Transfer the balance of the contract to the new homeowner which would relieve them of any obligation.An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $245. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found to be in good condition and Slomin’s able to take over the system, we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement.Customer would be relieved of the obligation on their former account.If none of the options mentioned above apply, Slomin’s does review the account for a possible reduced amount to settle the account obligation entirely. After review of the account [redacted] was offered a reduced settlement of $595.00 for the twenty nine month obligation. Slomin’s consultant Kevin recently met with the new owners of [redacted] former home. [redacted] is correct that the buyers of his home signed their own alarm agreement. The Assignment & Assumption that was sent to [redacted] was not returned to transfer his services. However because the new homeowner still chose to use Slomin’s services not only for alarm but oil as well, [redacted] does still get the advantage of getting his obligation waived once their services become active. At this time the new owners have a scheduled appointment for 11/**/2015 to activate their alarm system and install additional items they signed for. Upon completion of the alarm installation, the new owner’s contract will be executed and [redacted] will be relieved of his remaining obligation.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business and also affirm that a Slomin's representative verbally agreed to settle for $245 since services would be resumed by the new owners. Therefore, in reference to complaint ID [redacted], I find that the resolution satisfactory.

Sincerely,

Review: I recently joined Slomins for my home heating oil in October 2015. At the time, I signed a contract for 1.99/gallon and paid a 140.00 service contract. I was told that someone would contact me to set up an appointment for a cleaning of my burner. I never received a call, so today I called to make an appointment. When I called, the first thing the representative told me was that I had a 127.00 balance and that no appointment to service my burner could be made until it was paid. The representative was so rude, and I told him I had just made payment but that Slomins had just made a delivery and thus the balance. That being said, to be a new customer and spoken to like that was appalling. He proceeded to put me on hold and when he came back, told me they would make an exception and gave me an appointment for April **,215 They told me they only schedule cleanings between April and October, but I signed up in October!!!!! I hung up the phone after being insulted and called back again. The second and third person I spoke to again told me no one could come until March 2016. I then asked them if they would honor the present oil price since oil dropped and they said no. I was under the impression that the 1.99 rate was a cap, and that if oil dropped we would get the lower price. Now they are telling me it will never be lower than the 1.99, although they are offering new customers a lower rate. WE WERE MISLEAD!!!!!Desired Settlement: I want to cancel my contract with Slomins for false representation, rude customer service, and failure to provide service for my burner within an adequate timeframe. I also want the refund of my service contract fee of 140.00 since no service was provided AT ALL!

Business

Response:

February *, 2016

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

The [redacted] signed with Slomin’s on 9/**/2015 for a guaranteed fixed heating oil price of $1.999 or up to approximately 1500 delivered gallons, whichever comes first. They also purchased our Econo Pak Service plan for $159.00 plus applicable sales tax. (See agreements attached) Slomin’s does agree that oil prices have fallen and there may be greater discounts available off the current retail price for oil. However the retail cost has not fallen below the Trentini fixed rate of $1.999. (See attached [redacted] for average home heating oil prices in the Long Island Region) Unfortunately Slomin’s cannot lower the [redacted] fixed rate. Consumers do not understand the complexity faced by Slomin’s and other suppliers who are compelled to arrange and pay for future oil supplies. Slomin’s commits to future oil supply and in turn attempts to ensure prices over a period of time from its customers.

As [redacted] mentions in her complaint and as indicated under the conditions her Econo Pak Service plan, Slomin’s routine system check-ups are performed during the months of April thru September.

When [redacted] contacted our office on 1/**/2016 to schedule an appointment, she was informed of a past due balance of $165.22 that remained from a delivery made on 10/**/2015. Slomin’s understands that this can be upsetting to a customer but there was no malicious intent. It is the responsibility of our customer service representatives to inform our customers of any pertinent information. With the approval of our credit department, Slomin’s representative was able to schedule an appointment for [redacted] without required past due payment. Also as a consumer courtesy, Slomin’s scheduled [redacted] for her system check-up before April for 3/**/2016 at no additional cost.

On 1/**/2015, [redacted] and I spoke as well because she was unhappy with the 3/**/2016 service appointment given. I offered to put [redacted] account on Slomin’s stand by list to possibly have her appointment moved to a sooner date. I explained to [redacted] that during the winter months, emergency services are the priority because it can affect a consumer home and/or health. Slomin’s is in no way negating the necessity and importance of having the routine service performed. I simply tried to reassure [redacted] that her service contract entitles her to more than just the routine maintenance and she too would be a priority if an issue occurred at her home prior to her system check-up appointment.

Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. As [redacted] has requested in her complaint Slomin’s has removed the annual Econo Pak Service plan coverage from her account and cancelled her system check-up appointment for 3/**/2016. A credit of $172.71 for the full cost of the service plan has been applied to her account balance. (See ledger attached) Regrettably, should [redacted] decide to discontinue her automatic oil delivery as well, her account will be subject to an early termination fee of $499.00.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

Review: I have been a victim of fraud by the Slomins Heating division. A sales associate came to my door trying to sell me their service, I asked for information and the sales associate had me sign a paper. Today I found out that paper was a sales contract when I had heating oil delivered to my house. Slomins will let me out of the contract but insists I pay for oil I did not order. WHY SHOULD I HAVE TO PAY FOR ONE OF THEIR PEOPLE COMMITTING FRAUD.Desired Settlement: I do not want to pay this invoice. They committed fraud and took advantage of the fact that I was under a deadline and wanted them gone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently had a issue with my alarm going off. Which has resulted in a $250 fine from [redacted].

After two false alarms [redacted] fines the owner $150 for the next false alarm. the next one after that generates a $100 fine.

Early this year in Feb I had a false alarm because I gave the wrong password to the Slomins representative. I immediately realized I made a mistake and gave the right password - Slomins said I don't get a second chance and dispatched the police - I was a little upset. The alarm was going off the phone ringing and I answer a little too quickly. Next thing cops are at my door...

A few weeks ago My alarm went off when I was not home. Police were dispatched. I called Slomins to see what was wrong . It was the motion detector in the living room. I asked if a tech could check it. They advised me to clean the lens and I quote"LETS SEE WHAT HAPPENS!" I did that and even had my grandson change the batteries.

The next day the alarm went off again. Police dispatched. I was told dust it and if that doesn't work they would send a tech.

I advised them to not dispatch police if the motion detector goes off again.

I set the alarms that day and had no problem.

The following day the alarm was activated by the motion detector and police dispatch (apparently my request to not call the police was only honored till midnight! )

Slomins will not credit me the entire $250. They want me to pay $100- basically because my 1st false alarm !

Had they dispatched a tech instead of having me clean the lens - had they used common sense and keep my request that police not be dispatched I would have NO FINES!

I understand they are not responsible for false alarms - but if the continuance of the false alarms is generated by their issuance on cleaning the lens and seeing what happens - They should absorb the fines!

I am a cops widow and now feel unsure about using the alarm because the fines are so high - I simply cant afford this.

If Slomins acted in a responsible manner - sent a tech - honored my request that police not be dispatched - These fines would not be generated.

It was no fault of mine that this happened and continued to happen 3x's

It is unfair for me to absorb the fines .

Unfortunaly I have 2 years left on my contract so they know I have no recourseDesired Settlement: I want them to absorb the entire $250 . these fines were because I listened to their poor advise!

Business

Response:

December **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s has spoken to [redacted] after reviewing the fines received from her town. Upon completion of our review process Slomin’s agreed to credit [redacted]’s account $150.00. It was explained to [redacted] by Slomin’s representative Allison as well as Slomin’s customer service supervisor Patricia, that Slomin’s was covering cost for false alarm fines received on 10/**/2015, 10/**/2015 and 10/**/2015. [redacted] was also fined for an alarm signal received on 2/**/2015, but the police were notified only due to the fact that the incorrect code word given when Slomin’s central station operator called the home. Had the proper code word been given at time of contact, it would not have been necessary for Slomin’s to contact the police. On 10/**/2015, Slomin’s rendered service to [redacted]’s alarm system in an attempt to remedy her issue. In addition to the $150.00 credit for false alarm fines received, Slomin’s also waived the $79.00 per hour plus parts cost for service to [redacted]’s alarm system.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience [redacted] feels we caused. Unfortunately there will be no additional credits issued to her account.If you should have any questions, please contact me at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Slomins should not have suggested I clean the lens - they should haver sent a technician as I asked. their response was let's clean the lens and see what happens - What happened was another false alarm . Then I requested the police not be notified if that saem zone goes off - They only honored that for a few hours. The next moring the same zone goes off and they contact the police.These false alarms to the police were generated by the poor business practice (suggesting to clean the lens ) - then knowing the zone was a problem they continue to put a call to police. Even when I called and said don't call the police for that zone they only complied for a short time. What did they think the alarm fixed it self!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The salesman who came to my home presented an opportunity to get oil at a reduced price. My reply was that I did have a contract with an oil company. He said that his company could offer a better price and that by signing I would only be assuring the price at that time. The entire document was not shown to me, only a portion on the electronic board he carried. His explanation to me did not mention any other condition to my 'locking in a price'. I indicated that perhaps I would be interested but I would first need to speak with my present company. I told him I would call him with my decision. I did call 2 days later and said I was not interested and would not be changing my fuel company. He simply thanked me for calling, never indicating any type of commitment, not that deliveries would be made, no mention of a 'contract'. I was led to believe that I was in no way obligated to Slomins. The next day oil was delivered to my home when I was at work, however, no delivery slip was left in the mailbox (which is always done with my company). I then got a bill about a week later. I called the company and told them I was not a customer and would not be paying for any oil delivered to my home. I did not hear from the company again for approximately 2 weeks. I then got another delivery, without delivery notice again, along with a another bill.

This was a misrepresentation and despicable salesmanship.Desired Settlement: I do not want to use Slomins and refuse any deliveries. The so called 'contract' must be revoked as it was obtained by fraudulant representation. I do not intend to pay for the oil, and they can take it back.

Business

Response:

Please accept this letter as Slomin’s response to the

complaint of consumer [redacted]. Slomin’s

is a family owned and operated company that has been in the business of taking

care of homeowners since 1923. Slomin's

takes its responsibilities to its customers very seriously and endeavors to

achieve superior customer relations.

[redacted] met with Slomin’s sales representative [redacted]

on 9/**/2013 regarding possibly establishing an account for oil delivery

service. Unfortunately there is no way

for us to confirm exactly what may have been discussed during this encounter,

however in the end [redacted] did sign an agreement with Slomin’s. (See agreements attached)

Slomin’s has always cooperated with the RevDex.com in resolving matters that come to your office attention. Due to the perplexity of the situation, Slomin’s has cancelled [redacted]’s account

and issued a credit for the entire 20.3 gallon delivery at a total cost of $72.81.

If you should have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Slomins cancelled my account and issued credit for the invoice. I am very pleased. I thought by your last reply that they would not budge. Thanks for the help.

On 11/**/13, [redacted] wrote:

I just sent the response from Slomin's to you. It is now 11/**/2013 at 8:20 am.

###-###-####

Review: We signed just a Pricing Agreement, and nothing else. Slomin’s came to my door on 3/**/15 offering oil at 1.99/gallon. I agreed to lock into the price, but we would not sign the agreement unless they agreed to not deliver oil before October, and no more than 200 gallons per delivery. We had plans to change our oil tank over the summer time, and did not require any oil between March and October. The salesman put his manager on the phone and they both agreed to abide by my requirements which were well within the Pricing Agreement terms. Six days later, they delivered nearly 500 gals of oil and left a bill for nearly $1,000 due within 10 days. I called them immediately and they would not remove the oil. The contract never stated when they will start delivering oil automatically, but it stated when oil would not be delivered. We agreed verbally on the start date of oil delivery to be in October, which is well within the one year Pricing Agreement that we signed, but they try to use this Pricing Agreement to start delivering oil whenever they want. We only agreed to letting them deliver oil when and only when we require it, and not whenever they want. Our requirements were to begin delivery in October. Therefore, they did not abide by the contract or their verbal agreements. They called me today and told me they can't hold oil delivery for 7 months, because the price has already gone up. They won't remove the oil, and are demanding payment from me and threatening with an attorney. Once again, we only signed to lock into a price for a year, but their contradictory Pricing Agreement never stated what they were actually doing, and it does not hold up as a delivery agreement, nor does it state they cannot hold a delivery off for 7 months, even though the sales manager agreed to hold it until October. Now we have a full tank of oil, but we need to change our oil tank, and we weren't planning on spending any money on oil until October. I would have never signed the Pricing Agreement if they had been honest and told me it would be automatically delivered immediately.Desired Settlement: Remove the oil from the tank and terminate Pricing Agreement, with no further harassment for money. We no longer want any dealings with Slomin's due to breached verbal agreements and a contradictory Pricing Agreement that they used to deliberately deliver oil without telling us. They lied to us to get us to sign a misleading contract.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused him. Unfortunately [redacted]’s account with Slomin’s is no longer being handled in our office and has been assigned to our attorney for further collection action. If you should have any questions, please contact the [redacted] at ###-###-####. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In addition to committing fraud, they are now trying to threaten legal action. We were NEVER notified of a delivery schedule and since we were all in agreement that the oil would not be delivered before October, I was not concerned that they would try to pull a fast one by going against everything we discussed before I signed their "Guaranteed Fixed Heating Oil PRICING" agreement. Again, our agreement was delivery to begin in October, and no more than 200 gallons to be delivered at any one time, because more than 200 gallons is not affordable for me. Since the contract states oil would not be delivered before March **, 2015, "unless specifically requested by Customer," I signed the agreement since October 2015 is after March **, and I made a specific request, which should have been respected since all parties were in agreement. I hope you do not allow Slomins to get away with their sneaky sales tactics to get innocent customers to sign up for "automatic delivery" without a start date or amount of gallons being disclosed with no notice or concern for the customer. against the customers' wishes, and without the customers' knowledge. Every household has their individual needs, and when they are communicated to the sales department, and the sales department is in agreement, they should be honored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I submitted an email to Slomins in early September informing them of my intent to possibly cancel my oil contract (I was not due any oil until mid October); the following morning, Slomins had made an oil delivery. I was told that their auto delivery can vary; but how coincidental my delivery came a day after my notice of intent, therefore, locking me into a contract ........

Review: I signed a contract Oct 2014.. Told salesman I could only afford no more than 200 gallons of oil at a time . The salesman assured me that I would get only what I order but would be on auto delivery which was fine with me . The following day they filled my tank 550 gallons with a bill totaling over $1700.00 . Frustrated and not happy from first delivery , I spoke to a supervisor and was placed on a payment plan of $200.00 a month till paid in full / no finance charge and on a will call . On Feb ** , I ran out of oil and called for a delivery. Because I am still in arrears they approved me for 200 gallons , which is all I wanted or could afford . They put 346.2 gallons in my tank . Called to speak with a supervisor and his response was .. Your going to need it anyway so what's the big deal? I now have another bill for $1170.00 on top of what I already owe . I feel I should not be responsible to pay for what I did not order . Very poor explanations as to why twice they put oil in my tank that I did not order . I understand in my contract that I have an obligation to purchase x amount of oil but I now have a $2000 bill hanging over my head and it's only been 5 months in. The supervisor was very rude and u informative.Desired Settlement: I do not feel I should be liable for the extra 146.2 gallons of oil I did not order.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice Slomin’s response to the complaint of consumer [redacted]. Slomin’s has acknowledged our error and we apologize for any inconvenience we may have caused.Due to the large deliveries made to [redacted]s home as a consumer courtesy Slomin’s extended the payment terms interest free for the deliveries that are usually due within ten days. Slomin’s made a large delivery on 10/**/2014 of 517.2 gallons. Even though the balance from that delivery was not yet paid in full based on our payment arrangement with [redacted], Slomin’s still made a delivery to [redacted] home because she ran out of oil. For [redacted]s delivery made on 3/**/2015, Slomin’s intended to deliver her requested 200 gallon maximum as noted on her account. Regrettably our service department arranged for the emergency oil delivery due to the service rendered the prior evening. The 200 gallon maximum request was neglected and we delivered 346.2 gallons. Slomin’s is truly sorry for our error. [redacted] does not have a service contract with Slomin’s. But because of our error, in addition to the payment arrangements Slomin’s made with [redacted], we rendered two emergency service calls at her home at no cost to her. Also as an extended courtesy, Slomin’s lowered [redacted]s guaranteed fixed heating oil price from $3.299 to $2.999 for the delivery made on 3/**/2015. Slomin’s does apologize for any inconvenience we may have caused [redacted] and her family. As already mentioned Slomin’s has acknowledged our error and we hope [redacted] can accept our apology. Unfortunately Slomin’s cannot waive the cost for 146.2 gallons of the 346.2 gallon delivery made on 3/**/2015. Slomin’s feels we have been more than fair in this situation and everything we have done for [redacted] was in an attempt to make up for Slomin’s mistake. We understand the thought of such a large oil debt can be worrying. However the fact is that the oil delivered will be needed and used. At this time [redacted]s obligation to Slomin’s has been fulfilled. Slomin’s will continue the extended payment options with [redacted] without interest. Currently [redacted]s balance is $1851.12. Slomin’s recommends a monthly payment of $308.52 starting April thru September. If [redacted] would like to continue to receive oil deliveries from Slomin’s, she can contact customer service at her earliest convenience to discuss new oil pricing. If you should have any questions, please contact us at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: I signed up for a new alarm system January [redacted] 2015. The sales rep came to my home and we set up a date for the install. The rep stated I would have 3 days to cancel but since the Instal date was set to over a week away he said it would be 3 days from the point of install. Install was set for the morning for January [redacted]. Once I called to see what time in the morning the would be here I was told by the customer service rep that they will not be coming until after 2! I lost a whole day of work thinking that they would honor morning install I was PROMISED by the sales rep. Issue number 2 the sales rep sat in my home and said nothing about a 5 year contract! So without knowing I purchased a add on of a wireless security camera. The camera never worked as advertised, it was slow and choppy and had a 30 second delay. I was told by the tech "that's just how they are" I've been trying to reach a supervisor to discuss the issue since Friday morning with no luck. I was told that a supervisor would call me back to discus the return and refund of the camera the is within the 3 day return period I was told I had by the sales rep. Well no supervisor ever got back to me and now it's outside the 3 days. Originally I wanted to just return and defend the camera but now since this company has lied to me multiple times I want the whole system out of my house. I have contacted my attorney to start looking into this matter if it is not resolvedDesired Settlement: I would like the service cancelled and refunded including the price of the camera and the first 3 months of service I paid for and equipment removed from my home

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 1/**/2015 to receive our free security equipment installation package. In return for the free security system, [redacted] is required to use Slomin’s monitoring services for a period of five years. (See agreement attached) In addition to the free package [redacted] purchased a standard indoor camera with a wireless access point for $208.00. Consumers that sign new contracts, have three business days to cancel the contract without any penalty as mandated by New York State. However, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 1/**/2015. [redacted] had eight days to review the agreement in its entirety and terminate it if there was any terms or conditions he did not agree with. There is no trial period for the alarm service. Once the installation is complete Slomin’s does not remove the equipment because it cannot be reused. On 1/**/2015, [redacted] spoke with Slomin’s [redacted] in regards to his issue with the residential camera we installed. As mentioned above, [redacted] was made aware of our installation policy. With all new installations there is a free one year warranty on the equipment we install to cover all repairs and/or replacements if necessary. [redacted] was not interested in trying to make any attempt to resolve a possible camera issue, just wanted it removed. After a lengthy discussion, in an attempt to work with [redacted] agreed arm two windows that will be added to his security system and remove the camera and wireless access point as he requested. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is scheduled to go to [redacted]’s home on 2/**/2015 to make the changes as described above. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.