Slomin's, Inc.

Review: We have repeatedly called customer service for assistance and have been met with nothing but nasty, unhelpful and unethical workers. Our account was canceled without our permission because a customer service representative insinuated we purchased oil from another company. We did not give them permission or authority to cancel our account and we are currently being charged $500 for a cancellation when we simply attempted to pay our bill. This company will never see our business again and has angered us so much we felt the need to file a complaint with the Revdex.com for the first time. We hope that this can be resolved. Thank you.Desired Settlement: Billing Adjustment

Business

Response:

April **, 2015 [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] and [redacted] have been customers with Slomin’s since November 2012 for oil delivery and service. On 3/**/2015 Slomin’s sent a notice to the [redacted]’s that their account was at risk of being cancelled due their past due balance. Because of their delinquent status this was also affecting their automatic delivery requirement under the terms of their fixed price and service agreements. On 4/01/2015, [redacted] contacted our office to make a payment on his account and also inform us that he no longer wanted Slomin’s to deliver to his home. Slomin’s customer service representative [redacted] informed [redacted] that he was still under contract to purchase all of his oil needs from Slomin’s but [redacted] confirmed that he had obtained oil from an outside supplier. Due to [redacted]’s request to stop his oil deliveries and the admission of taking oil from others, the [redacted]’s heating account was cancelled. [redacted] also decided against making a payment at that time and advised [redacted] he would be mailing payment in. [redacted] and [redacted]’s oil consumption has dropped substantially with Slomin’s: November 2012-2013 – 856.5 total delivered gallons December 2013 – November 2014 – 720.7 total delivered gallons December 2014 to date – 188.8 total delivered gallons Considering that this winter was one of the coldest winters we have experienced on record, [redacted] and [redacted]’s recorded delivery total for this heating season contributes to [redacted] admission of purchasing oil from an outside company. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Prior to [redacted] conversation with Slomin’s customer service on 4/**/2015, the last contact made by phone from [redacted]’s was on 12/**/2015 and 12/**/2015 for an oil delivery after their past due balance was paid. Slomin’s made a delivery on 12/**/2014 and that was the last we delivered to the [redacted] home. Slomin’s does apologize for any inconvenience [redacted] and [redacted] feel we may have caused but unfortunately we cannot remove the $499.00 termination fee from their account. In an attempt to try and resolve the [redacted]’s complaint, Slomin’s is willing to settle their obligations for $249.00 paid by 6/**/2015. Upon receipt of payment, Slomin’s will remove all remaining charges from the [redacted]’s account. If you should have any questions, please contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you very much for attempting to resolve this issue. Unfortunately it does not. Their cancellation of our account is based off an assumption and not fact. I am truly appalled by their statement. Slomin's is a large and respected company and I did not expect them to act in such a manner as they are. Not once was an admission made that oil was being received from a different company. If Slomin's calls are recorded than that would prove my statement. I appreciate the attempt to cut the bill in half but there should not be a bill at all. Please let us know how this goes. Thank you. In addition I would like to add that not once did Slomin's hold up to their end up the contract in regards to negotiating prices on oil. My contract stated that I was locked in for a certain price and I could change that price based on going rates. This process has been a true inconvenience for our family and I hope that it can be resolved the way we would like. Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. On 9/**/2014 the [redacted]’s accepted a new fixed price of $3.549 for one year or up to approximately 950 delivered gallons, whichever occurred first. As the agreement states it is a fixed price and upon expiration of the agreement Slomin’s will continue to make automatic deliveries to the customer’s premises at the retail heating oil price in effect on the date of the delivery but both parties reserve the right to renegotiate the price based on prevailing market conditions. During the term of the agreement the price that is agreed upon does not go higher nor lower. As mentioned in our previous response Slomin’s position remains the same. Slomin’s is still willing to settle the [redacted]’s obligation for $249.00 if paid by 6/**/2015. If you should have any additional questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: On Sept **,2013 I called to make a burner clean out appointment.I explained I need it to start season because my old burner seems to start each season with a puff back. [redacted] last season said to call in sept to get an early appt. Well, [redacted] now tells me I am not a good customer bec. I don't use enough oil. No problem solving with [redacted]...She spoke to me like I was a child and she was my mother. I am a 60 year old RN/grandmother.I had a headache all afternoon after her condescending tone. She then calls me back and I ask her whom made the decision to expell me from company.She could not give me an answer and said she would issue me a check bec I over paid during the year.That [redacted] is not is not a compassionate or understanding decision maker. Sent note on this matter 4 weeks ago addressed to [redacted].no reply. I need your office intervention .Any remediation would be helpful. I await your reply,[redacted]Desired Settlement: Clean burner and send new contract.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

[redacted]’s account was recently cancelled prior to her

renewal date due to the fact she failed to use the required minimum oil usage

under the automatic delivery system and the terms of her service contract. [redacted]’s service contract requires a

minimum annual oil usage of approximately 650 gallons. (See service agreement

attached) Since [redacted] established an account with Slomin’s in September

2008 her oil consumption declined each year, however always remained above our

minimum requirement until the year 2011:

September 2008 thru August 2009

– 882.8 gallons

September 2009 thru August 2010

– 779.5 gallons

September 2010 thru August 2011

– 658.0 gallons

September 2011 thru August 2012

– 316.6 gallons

September 2012 thru August 2013

– 280.8 gallons

Slomin’s does consider a customer’s oil use based on

weather patterns, unfortunately because [redacted]’s failed to use to use the

approximate minimum requirement for the last two years, Slomin’s will not renew

her service contract for the next year.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i was not aware I had to use 650 gallons....they did not notify me I was cancelled until I called for burner clean out. Hurricane Sandy was in 2012 and electricity was out. What consumer is aware of how many gallons they use each season? They need to highlight the use age fact when you sign up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had Slomins installed in my home for about 2 months now, they gave us a 3 day length of time to cancel once I signed up, which in my opinion is not a long enough time. Any way I've been having problems with the system and I called Slomins, they were not very helpful. I ask how long was the contract, they said 5 yrs., I thought it was two, but anyway if a customer isn't satisfied with the service and they can't help, there should be a way to break the contract. I thought their job was to satisfy the customer, so now I'm stuck and I'm not a happy customer right now. I will not be recommending Slomins to anyone do to their unsatisfactory service. I wish to no longer deal with Slomins. No body in my family is happy with their service, I prefer to go back to my old alarm company.Desired Settlement: Deposit and down payment refunded, contract cancelled

Business

Response:

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin’s takes it responsibility to its customers very seriously and endeavors to achieve superior customer relations.

[redacted] signed with Slomin’s on 4/**/2013 to receive our free alarm system take over and installation package. New York State requires that all consumers have three days to cancel an agreement entered into. Slomin’s however, does not execute our agreements until the installation is performed. Slomin’s completed the alarm installation at [redacted] home on 5/**/2013. [redacted] had almost a month’s time to review the monitoring and installation agreement in its entirety and cancel if she did not agree with the terms.

With any new installation that Slomin’s does, all customers are given a one year warranty to cover service and parts that fail during normal use. On 7/**/2013 I attempted to contact [redacted] to go over problems she says she has been experiencing with the alarm system. [redacted] returned my call the following evening and spoke with Slomin’s customer service representative [redacted]. He made attempts to assist her as well as offered to send a technician to instruct on the proper use of the alarm. [redacted] declined our efforts.

Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter. However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Slomin’s has not rendered any service to [redacted] alarm since the installation on 5/**/2013. If she is having a problem with the alarm system Slomin’s would like the opportunity to try and resolve the issue for her. Unfortunately, if [redacted] should decide that she still wants to discontinue her service with Slomin’s she will be responsible for the fifty eight month obligation remaining on her account that will bill $1758.84 for early termination.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Review: I had an auto delivery contract with Slomin's last year. The service was very good and the price was very fair ($3.49/gallon). In September, I received a bill for the annual maintenance contract on my oil burner but it did not state what the price of fuel oil would be if I renewed. As I know fuel oil has dropped considerably since last year ~$.50/gallon or more I wanted to know before I re-signed. I called Slomin's and the woman in C.S. told me my price went down $.05 from last year to $3.44/gallon. I said that does not seem like a great price knowing other companies are delivering for much less. She said she could give me a special price of $3.41/gallon. I told her I thought I could do better and would call them back if I decided to continue doing business with them. At NO TIME did the woman on the phone say my account had been auto-renewed or I would have to do something special to cancel! I did not renew my service contract. I never sent the paperwork or payment in.

I shopped around and found a local oil company that could deliver for $2.93/gallon. I opened an account and had a delivery scheduled for next[redacted], 11/** for 150 gallons. My husband came home from work today and told me that Slomin's had delivered and left the bill for 120 gallons of oil at $3.45/gallon today! That is a difference of $62 from what I would have paid my new company. I called Slomin's and the gentleman I spoke to,[redacted], told me that my account was "auto-renewed" (the previous rep had not told me that and I received no notice in the mail) but he could drop my price to $3.09/gallon but only if I committed to another year (didn't he just say I was auto-renewed?). I explained that I have already signed on with another company for a much lower price and he said if I cancelled my contract now, I would have to pay the higher price!Desired Settlement: I am willing to pay the bill for the offered price of $3.09/gallon (still higher than my new company), but as I have already contracted with another company for this year, I cannot continue services with them nor do I not want to do business with Slomin's if they "auto-renew" with no notice and then offer to drop your price if you "re-new" after you have supposedly been "auto-renewed" Shady!

Business

Response:

November**, 2014 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 9/**/2013 for automatic delivery to receive our guaranteed fixed heating price of $3.499 for twelve months and Slomin’s Econo Pak Service Plan for $129.00. [redacted]’s agreements both states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery. [redacted] also had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done. On 10/**/2014, [redacted] contacted our customer service center to discuss a new oil price. [redacted] did not accept our new fixed price offer at that time however informed our representative [redacted] that she would call back to our office. The next contact [redacted] had with our office was on 11/**/2014 after Slomin’s delivered to her home. Slomin’s representative [redacted] reminded [redacted] of our automatic delivery policy as indicated in her agreements. [redacted] offered [redacted] a new fixed price of $3.099 if she should choose to lock in another price for the year. [redacted] informed [redacted] that she would discuss offer with her husband call our office back again. To date there has been no calls to our office to accept Slomin’s offer or to have the heating account cancelled. Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention. We are family owned and operated company that has been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. In response to [redacted]’s complaint, Slomin’s has cancelled her account. Slomin’s is also willing to adjust [redacted]’s last delivery of 120.3 gallons to $3.099. Upon receipt of payment of $372.81, Slomin’s will credit the remaining charges for the delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: Had no heat and when we called was at 9am never showed up and when recalled at 6pm my wife read meter wrong and they cancelled call saying you have heat and when I got on phone they guy [redacted] said too bad you said you have heat and when I told him mistake he hung up and I had to call and get a boss involved and finally came out and only put heat in half house told me basement pipes are frozen and I had to have someone come in to check pipes. It wasn't pipes it was Slomin's tech loosened wires to thermostat so boiler didn't notice no heat. Situation was rectified I recall Sloman's and told them what happened bottom line is they said the tech were not wrong I was. After Plumber came in reattach the wires and brought me heat my basement was nice and hot. Slomins has a habit of doing whatever they want and never ever listening to anybody. I think they are sloppy and unjust in working also I asked for paper work and they refused to give any.Desired Settlement: Want contract cancelled without having to pay penalties

Business

Response:

February **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. The [redacted]’s have been very good customers with Slomin’s since 2012. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does acknowledge that there appears to have been a misunderstanding with the [redacted]’s need for service on 2/**/2015. On 2/**/2015 we experienced one of the coldest days on record which resulted in one the busiest days in our company’s history. When temperatures drop below freezing, as a full service provider we sometimes have to make difficult decisions trying to wean out actual heating emergencies versus services that do not necessarily require immediate attention. This is done by asking standard trouble shooting questions. We rely on our customers to deliver the most honest, accurate information possible and ask them to follow any tips we give during extreme cold days if it applies. Upon our technician [redacted] arrival to the [redacted] home on 2/**/2015, it was found that the cause of no heat in part of the home was due to frozen pipes. [redacted] who is a veteran mechanic with Slomin’s for over twenty years recommended the [redacted]’s contact a plumber. All of our customers are entitled to obtain a second opinion if they do not agree with our diagnosis. However, there is no benefit to Slomin’s by leaving the [redacted]’s without proper heat thru out their home especially on days where temperature are way below freezing. Furthermore, intentionally creating a problem can lead to multiple service visits to a home that can inconvenience a customer and utilize hours of labor for Slomin’s which are not beneficial to either party. [redacted] was in contact with our office on 2/**, [redacted] and [redacted]. On 2/**/2015, [redacted] spoke with Slomin’s customer service supervisor [redacted] to discuss his disagreement with the service rendered at his home on 2/**/2015. [redacted] asked that Slomin’s be responsible for any fees incurred for the plumber visiting the home because he did not believe the cause was due to frozen pipes. At this time [redacted] had not contacted a plumber. [redacted] advised [redacted] to provide Slomin’s with a report from the licensed plumber with their diagnosis and/or repairs performed for review and to determine any possible liability. On 2/**/2015 [redacted] spoke with Slomin’s customer service supervisor [redacted]. During their conversation, [redacted] was asked again to supply documentation from plumber substantiating his claims. [redacted] replied that he was unable to provide because service was performed by a friend. [redacted] then proceeded to request his account be cancelled and his contract void which he was advised by [redacted] that Slomin’s could not do. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As mentioned above the [redacted]’s have been very good customers with Slomin’s since 2012 and we have always provided them with service when requested. Slomin’s would never deliberately upset a customer that is in good standing like the [redacted]’s and for that reason they continue to take advantage of Slomin’s free Econo Pak Service Plan. The [redacted]’s had a no heat issue prior to Slomin’s technician arrival to the home. Our intention was to get the heat restored in the home and when we could not, [redacted] provided the [redacted]’s with his professional diagnosis. Unfortunately as already explained to [redacted], should he decide to cancel his heating account with Slomin’s at this time he will be subject to an early termination fee of $499.00 as indicated in his agreement. If you should have any questions, please contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had no frozen pipes their technician disconnected a wire that was attached to my pump and my thermostat that would not as they say connect to each other and start boiler to provide heat. Thank god my friend who is a licensed plumber and works for [redacted] plumbing division for over 30yrs fixed it by reconnecting the loose wire. So as for Slomins helping me in anyway NO all they did was upset my pregnant wife and myself. As for free service it's not free nothing is free so Slomin's is good for oil and sometimes I question that also but as for explaining and listening they are far apart and would never recommend them to anyone. Yes [redacted] said get proof and I can not give any since I really was not charged only paid a friend travel and food expenses and also my blow torch I had to buy for "frozen" pipes so out 100 bucks oh well.

I think the company knows it's tech made a mistake and can't or won't addmitt the truth but I see nothing will happen anyway but until my contract is up they better deliver my oil on time and maintain my boiler as in so call free service plan when I call until sept 2015

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Slomins has been harassing me for 2 years now. It started with phone calls to my home number when I lived in an apartment. I told them politely to not call me anymore since I lived in an apartment and had no use for oil or a security system. They never stopped calling. Then I bought a home. After that, they some how obtained my cell phone number. I politely informed them that we have both a security system and an oil contract and we would not need their service, to please stop calling. They didn't stop. I received a phone call one night on my cell phone from them and after I told them I wasn't interested, they called my home phone. It was literally within 15 minutes. Again I told them I wasn't interested. The very next week I got not one, but two sales men at my front door. At this point I submitted a complaint to their website. Every phone call they say they are taking me off the list. The same with every house visit. After I submitted the complaint to their website on May **, 2014, I have received 3 more phone calls. They are obviously incompetent and are harassing at this point. I will never use their product because of this.Desired Settlement: I would like them to honor their word and stop contacting me on my cell phone, home phone and coming to my house. I am not now, nor will I ever be, interested in their services!

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

Slomin’s would like to extend a sincere apology for any inconvenience we may have caused [redacted]. The telephone numbers that [redacted] provided in her complaint have been investigated. It has been confirmed that the ###-###-#### number given was added to our “Do not call” list on 5/**/2014. An expanded search was performed on Slomin’s company-wide call logs and we have no record of any outgoing calls to that number since it was removed from our call list. Slomin’s has also looked into phone number ###-###-#### given in [redacted]’s complaint. Our records indicate that this number was added to our “Do Not Call” list as of 7/**/2014. Upon receipt of [redacted]’s complaint her residence given at [redacted] has been added to our “Do not knock” list as well.

Again, Slomin’s would like to apologize and assure [redacted] that we have removed her phone numbers from all of our calling lists. Please be assured that the matter was thoroughly looked into and resolved internally. As a representative of this company I can only hope that this will not affect any future relations [redacted] might have with Slomin’s. If there is any information that [redacted] has that contradicts our findings, we would like for her to supply it to us at her earliest convenience so we can further investigate.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Review: A solicitor showed up at my door without being asked by me. He worked for Slomins and said they were new in the area looking for new business. The man told me they were offering cheaper oil in me area with no requirement to buy. I explained I was not interested in automatic delivery of oil and he assured me there was no minimum requirement to buy but I was locked into a fixed rate with them should I chose to use them. I again assured him I did not want a automatic fill and he told me that was not required. He had me sign a paper to agree to the fixed rate which is what I thought I was signing. 2 weeks ago the showed up with a delivery I did not ask for and charged me .70 cents more a gallon then my local company. They told me I was locked into a 1 year contract at that price. The guy lied and completely misrepresented himself and the company and I want out of the contract without paying the $500 they are asking to get out of it!!!!Desired Settlement: I would like the contract ripped up and not to have to buy from them at all.

Business

Response:

December **, 2015

[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s has spoken to [redacted] after reviewing the fines received from her town. Upon completion of our review process Slomin’s agreed to credit [redacted]’s account $150.00. It was explained to [redacted] by Slomin’s representative Allison as well as Slomin’s customer service supervisor Patricia, that Slomin’s was covering cost for false alarm fines received on 10/**/2015, 10/**/2015 and 10/**/2015. [redacted] was also fined for an alarm signal received on 2/**/2015, but the police were notified only due to the fact that the incorrect code word given when Slomin’s central station operator called the home. Had the proper code word been given at time of contact, it would not have been necessary for Slomin’s to contact the police. On 10/**/2015, Slomin’s rendered service to [redacted]’s alarm system in an attempt to remedy her issue. In addition to the $150.00 credit for false alarm fines received, Slomin’s also waived the $79.00 per hour plus parts cost for service to [redacted]’s alarm system.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience [redacted] feels we caused. Unfortunately there will be no additional credits issued to her account.If you should have any questions, please contact me at ###-###-####.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since [redacted]. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.

Slomin’s sales consultant [redacted] met with [redacted] on 6/**/2015 regarding possibly establishing an account for oil delivery service. Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter. However, in the end [redacted] did sign an agreement with Slomin’s for automatic oil delivery to receive our guaranteed fixed heating oil of $2.399. (See agreement attached). [redacted] mentioned in her complaint that she is able to get oil $0.70 less than her current guaranteed fixed heating oil price which we believed prompted their complaint.

Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your office attention. In an attempt to maintain good customer relations, upon receipt of payment for delivery made on 11/**/2015 in the amount of $227.43, Slomin’s will waive the $499.00 early termination fee on [redacted]’s agreement.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up from Petro to Slomin in Dec[redacted] 2014. I advised Slomin that we should have enough oil till 2/** as per Petro. Unfortunately I ran out of oil on 2/** and my husband called in the morning that we need oil delivery. Same day oil was delivered and left two receipt with my mother. One was $523.25 which for oil delivery but besides this $252.49 invoice was left. I called Slomin and asked associate why I got charged $252.49? she answered most probably [redacted] will take care of this bill and put me on hold but she said [redacted] refused to give credit and associate refused to put [redacted] on the phone. I advised them please call on my cell but next day [redacted] calls on my home and my son picked up and said please call back in evening. I called Slomin and [redacted]) came on line and told me to fax invoice since my argument was invoice is not signed and was left with my mother who didn't speak English. When we called Slomin on 2/** why associate didn't tell me that it will be extra charge. I asked for oil delivery and nothing was wrong with my boiler. If this was mentioned to me I would have hold off my delivery for next few days. I refused to pay this amount for three reason. First. I asked for oil delivery not for service my boiler. Second-Associate didn't say it will be $252.49. Third-since my mom didn't speak English, technician should have return back or Slomin should have call us on cell to explain that it will be $252 charge not like leaving unsigned invoice with my mother. My cell phone is listed in the account. I was offered by [redacted] that he will divide in two payments. I am not asking for any payment plan. THE REASON FOR THIS COMPLAIN IS THIS $252.49 WAS IMPOSED ON ME WITHOUT LETTING ME KNOW.Desired Settlement: DO NOT FRAUDULENTLY CHARGE CUSTOMER.Refund

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] began her relationship with Slomin’s in July 2009 for oil delivery and service. Since that time [redacted] has left and returned to Slomin’s several times. On 12/**/2014, Slomin’s sent [redacted] a special email promotion for former customers which they chose to take advantage of. With any new contract, Slomin’s holds our first oil delivery for three business days during the consumer rescind period. While completing the email offer sent, the [redacted]s requested their first delivery be held until 2/**/2015 which was more than thirty days from their sign up date. (See agreement attached) The morning of 2/**/2015, Slomin’s was contacted by the [redacted]s because their boiler was not operating. We arranged for an emergency service visit to the home to check the boiler. Upon our technician’s arrival to the [redacted]s home it was found that the boiler was not operating because their tank ran out of oil. Because the [redacted]s allowed their system to run out of oil by requesting their first delivery be held until 2/**/2015 causing the need for service, they were charged a dry service fee of $219.00 to prime the boiler and clear the oil lines. They were also charged $33.49 for a ten gallon oil drop totaling $252.49 before applicable tax. After Slomin’s completed the service, a full delivery was made to the [redacted] home. Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home. Based on the customer’s request to hold their oil deliveries until 2/**/2015, Slomin’s did not believe the [redacted]s to be out of oil. In an attempt to try and work with [redacted] and resolve her issue, Slomin’s [redacted] offered to discount the dry service fee of $219.00 by 50% and reduce the ten gallon oil drop to her fixed price of $2.299 totaling $22.99, reducing the service charge from $274.27 to $141.93. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. As mentioned above, Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home. There was no way for our office to know that based on the information they provided. The [redacted]s request to hold their first oil delivery for such a long period of time during the winter was the cause of their boiler not operating which is why they were charged for the visit. As already offered to [redacted], Slomin’s is still willing to reduce the cost for the dry service and ten gallon oil drop to $141.93. Upon receipt of payment, Slomin’s will remove the remaining $132.31 balance due from the service rendered on 2/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

HORRIBLE CUSTOMER SERVICE!!!!

I'VE BEEN ON THE PHONE WITH CUSTOMER SERVICE FOR 4 DAYS NOW AND THEY STILL HAVE NOT DELIVERED OIL AS PROMISED.

THEY PROMISED FOR 4 DAYS AND EACH DAY THERE WAS NO DELIVERY. I JUST GOT OFF THE PHONE WITH CUSTOMER SERVICE YET AGAIN AND THEY TOLD ME MY DATE WAS PUSHED OUT ANOTHER 2 DAYS UNTIL MONDAY. MONDAY?!?!?!?! I WAS TO RECEIVE A DELIVERY ON THURSDAY!!!!! TODAY IS SATURDAY AND THEY ARE TELLING ME DELIVERY ON MONDAY. PROMISED DELIVERY ON THURSDAY, PROMISED DELIVERY ON FRIDAY, PROMISED DELIVERY ON SATURDAY...NOW PROMISED TO DELIVER ON MONDAY.

I WILL NEVER RELY ON THIS COMPANY AGAIN. I WAS TOLD THERE IS NO WAY TO CONTACT THE DRIVERS TO SEE WHERE THEY ARE. I WAS TOLD THAT THE DRIVERS DONT HAVE A SPECIFIC ROUTE.

THIS COMPANY FALLS WAY SHORT OF EVEN C.O.D. COMPANIES.

SLOMINS WILL NEVER KEEP MY BUSINESS. I'M LETTING ALL MY NEIGHBORS KNOW NOT TO EVER USE THE SLOMIN COMPANY. I'M ALSO GOING TO HIT SOCIAL MEDIA AND LET THEM KNOW OF THE [redacted] POOR CUSTOMER SERVICE THAT I'VE RECEIVED AND THE "I DONT CARE" ATTITUDE OF THE CUSTOMER SERVICE REPS!

NOW I'VE GOT TO DEAL WITH RUNNING OUT OF OIL. I WILL NEVER MAKE IT TO MONDAY! NO HEAT UNTIL I CAN GET AN EMERGENCY DELIVERY.

I SIGNED UP WITH SLOMINS BECAUSE I THOUGHT IT WAS A REPUTABLE COMPANY. I WAS ABSOLUTELY WRONG!

SLOMINS IS HORRIBLE!

Review: A couple years ago I called Slomins to inquire about a security system. They sent over one of their salesmen. He came a [redacted] and spent a couple hours telling me about their discounted security package. I told him that I only needed the basics to cover the doors. After he was done I agreed on a minimal service that was $99 to be paid every quarter as well as an installation fee. While he was there going over what would be covered I asked him if the service was anything like a phone or cable service, in that if I would have to keep it for a minimum amount of time to get the price; he said no and that I can cancel it anytime. I took the basic service. About two years into the service, Slomins canceled it because of non payment but when I did get a bill it was for almost $2000; it should have been about $200 for two payment cycle. I called and asked what that price was for and they said it was the cancellation fee and that I had to keep the service for 5 years. I called to try to speak to the same sales' rep or to get a contact number for him and they would not give me his name. I also called and asked them to come and get their equipment because of the constant beeping and no one ever came. It is still there beeping. Now they have put a hold on my bank account and would not come to get their equipment. This is complete dishonesty on their salesman's part. The salesman lied to me and now I am being bullied and intimidated by their legal department. I have bills to be paid and they have put a hold on my bank account; is it because I do not have a legal department to back me; this is unfair.

The account was on ###-###-####, my home numberDesired Settlement: To pay what is owe...the two billing cycle ($200) and for them to come and get their equipment...and of course, stop holding my bank account ransom

Business

Response:

December **, 2014 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As of 9/**/2013 [redacted]’ account was cancelled due to non-payment. Unfortunately, due to the continued delinquent status thereafter, [redacted]’ account was assigned to our attorney for further collection action. If you should have any questions, please contact the office of [redacted] at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still cannot access my money in my bank account and do not see the justification for Slomin's action...freezing my account for non-payment which may total $200 is ridiculous. I insisted that they come by and get their equipment but no one has...this is not resolve. My salary goes through this account. I also have critical bills that need to be paid, not to mention that this is a major holiday season and for them to hijack my salary is bullying...also, who will be responsible for any late fees incurred for paying my mortgage and utility bills late. Please help me resolve this...thanks

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had a year long contract locked in at $3.49 which expired in September. Slomins made a delivery today October [redacted] at an inflated rate of $3.54 a gallon for 39 Gallons. They did this without calling to notify me they were making a delivery. I never gave them permission to make a delivery and most of all at an inflated $3.54 rate when the price of heating oil is down to $2.70 a gallon! This is an unethical business practice! I plan on notifiying the Attorney general as well.Desired Settlement: I request a refund for the difference of todays market rate of $2.70 a gallon compared to their inflated $3.54 rate.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 9/**/2013 for automatic delivery to receive our guaranteed fixed heating price of $3.499 for twelve months. [redacted]’s price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery. [redacted] also had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done. On 10/*/2014, [redacted] contacted our customer service center to discuss a new oil price. [redacted] did not accept our new fixed price offer at that time however informed our representative David that he would call back to our office. The next contact [redacted] had with our office was on 10/**/2014 after Slomin’s delivered to his home. Slomin’s retention department specialist [redacted] reminded [redacted] of our automatic delivery policy as indicated in his agreement. The price per gallon that [redacted] was charged on 10/**/2014 was $3.549 per gallon. This price was $0.05 higher than [redacted] fixed rate of $3.499 that expired on 9/**/2014. On the date of delivery the average home heating oil cost for long island was $3.685 which Slomin’s charged well below. (See attached [redacted]) During this call [redacted] requested to have his account cancelled because he would now be using a Cash On Delivery company. (COD) The market price for oil is still averaging $3.639 per gallon. The price of $2.70 per gallon [redacted] mentions in his complaint is well below current average cost. Though oil prices below $3.00 per gallon may be available for purchase with a COD company if 150 gallons or more is ordered, Slomin’s is not a COD company. As a full service provider, Slomin’s is very competitive within current market conditions but our prices as well as other full service companies cannot be compared to COD companies. Slomin’s supplies oil deliveries to its customers and allows up to thirty days for the oil to be paid for. COD companies require payment by credit card prior to the delivery being made or cash payment at time of delivery. Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention. We are family owned and operated company that has been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. As of 10/**/2014 [redacted]’s account has been cancelled and the balance for the last delivery was paid in full on 11/**/2014. Unfortunately Slomin’s cannot issue any refund to [redacted]. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept this. How can a corporation get away with charging your more than what you agreed for, at a higher rate, after the contract expired. Slomins also did not bother to call as to when they were making a delivery. Very unprofessional and its boderline larceny. All I want is money money back for the difference between the market rate and what they charged me on the date of my complaint. Slomins is a multi million dollar company. I really don't want to hear that they can't charge what a COD company does.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On or about June 2012 the alarm system/service that Slomin's was providing signal an alarm state. There was no alarm state, the equipment had a failure with system board as stated ny customer service rep on phone. I inquired the cost of the repairand schedule an appointment for the system to be repaired. The technicain was a "no show" for this and all other appointments. I called to ask for the part and I would do the repair, and it was not availble to me. I asked where can I get the part to do the repair, they response is it is not available in any store. I was stuck for more than two weeks with security service I had contracted. Finally a techincian just showed up without an appointment on the same day I had a new system installed and I told them I didn't want the service no more. I spoke with the service manager he said just explain it to there collection department and it will be cleared up. It has not happen. They failed to provide the contracted service and was misleading in the representation of the contract.Desired Settlement: I would like to terminate contract with cause as of June 2012, with no penalties, legal action action and (or) further reliefs. Equpiment and be retreive by appointment.

Business

Response:

August **, 2013

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

Mr. [redacted] account has been assigned to law office of Kirschenbaum & Kirschenbaum for further collection action.

If you should have any further questions, please contact the office of Kirschenbaum & Kirschenbaum at [redacted].

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Review: My mother, who resided at [redacted] was living alone and I decided to get an alarm system (big mistake) in 2002. For the last five years, we have been trying to have this system and the account closed because there is another family living there and they have children and don't want an alarm system. They have given me every excuse in the books about not closing the account and the situation is getting ridiculous. My mother is 84 and she doesn't need this problem. One excuse was my contract doesn't expire until 2015. That is not true because we never signed a contract because everything was done over the telephone. This system doesn't even work because the new people put a new kitchen in. They have never even serviced the system since it has been installed. They know it doesn't work yet they continue trying to get money from us. I called again this week to resolve the situation and all they do is LIE. I told them I will no longer pay for something I am not receiving. If this continues, I have retained an attorney.Desired Settlement: I want my mother and I to have no further contact from this company. If they are doing this to my mother, they are doing it to other.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint filed by [redacted] on behalf of [redacted].

[redacted] has been a Slomin’s customer since March of 2002 and has maintained a very good account. On 3/**/2002 [redacted] received Slomin’s free installation package and in return agreed to use our monitoring services for a period of five years. Since the installation Slomin’s visited [redacted]’s home four times to perform service to the alarm system on 4/**/2002; 10/**/2013; 10/**/2005; and 11/**/2006. Upon completion of [redacted]’s obligation in March of 2007 she continued to use Slomin’s monitoring services on a month to month basis. In November 2009 [redacted] met with our consultant Steven and signed to receive an upgrade package at no cost and again agreed to use Slomin’s monitoring services for another five years. Slomin’s completed the upgrade installation at [redacted]’s home on 1/**/2010 and her obligation ends on 1/**/2015. Since the [redacted]’s upgrade in January 2010, Slomin’s rendered service to the alarm system once on 6/**/2012.

For protection, all of our security accounts are set up with code words. The code word is given by the account holder and is used for the purpose of identifying authorized person(s) over the phone. This code word has to be verified anytime the customer or other authorized individual(s) call to discuss the security account as well as when our central station calls in response to an alarm signal. If the account holder does not remember the code word, they are asked a series of questions to verify their identity. If anyone other than the account holder calls without the code word, we cannot verify any information nor discuss the account. In situations where the account holder is not capable of contacting us, whoever is handling the affairs of the account holder has to supply necessary written documentation verifying such before any access is granted to the account. (I.E. power of attorney, doctor’s notice, death certificate and/or proof of executor) If a customer contacts our office to cancel, although we always try to retain them, we would never refuse their right to cancel. Even if under contract, we remind them of their remaining obligation and should they still choose to cancel they may do so. Cancelling the security system monitoring service also requires the account code word. If the code word cannot be provided, the same procedures are followed as previously mentioned.

Slomin's has always cooperated with the Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin's does not believe it has conducted itself in any manner that would warrant your office intervention. As of 9/**/2014 [redacted]’s account obligation was fulfilled with payment made and account is cancelled.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They didn't address any of my issues. This company preys on older people and I will get the word out. I am happy the account is CLOSED. I might add that they have the worse customer service.

Review: Slomins customer since 2013. I have security alarm system, $31.95/per month including wireless. With 3 month billing is $95.85. with 5 year Contract.

Starting June 2015, Slomin billing me $39.45 3 month billing $118.35, then I called them to revise the price back to

$31.95. they are telling me it's fixed, then next billing is still $118.35. I was called again to revise it.

right now, new bill coming is $40.95 3 month is $122.85. I called them, they are telling me another reason said.

asking to pay more. and can't make $31.95.

and they are telling if I cancel the service will charge termination fee.

right now, I am scare they are trying billing me whatever price they want.Desired Settlement: $31.95/per month.

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

Slomin’s has reviewed [redacted]’s account and we have adjusted his monthly monitoring cost to $31.95. This rate includes a $3.00 discount per month because [redacted] also has a heating account for oil automatic oil delivery and service. However please be advised that as written in [redacted] agreement, the monitoring cost is subject to an annual increase that would not exceed 5%. (See agreement attached)

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Review: When I sign up on 12/*/15 Thur. for the fix price heating oil and a oil heating service plan contract for the oil burner was told I could cancel with no obligation within 3 business day. I'd called Slomin customer service on the same day [redacted] afternoon to cancel my contract and was told by the customer rep that my account is put on a hold and a representative from another department will call me back to confirm the cancellation. Today is [redacted] Tues. and still no call back from Slomin yet , instead received a bill for the oil heating service plan $172.71. In between these days I'd called Slomin's customer service on [redacted] and [redacted] and all got same answer to wait for their call back. I'd also mailed the letter of cancellation to Slomin on [redacted] . I want Slomin to confirm the cancellation of my contract and stop giving me the round around. This is very frustrating.Desired Settlement: All my Slomin contracts should be cancel without any obligation.

Business

Response:

December **, 2015

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

As requested by [redacted] on 12/**/2015, his account was cancelled without any obligation. An email was sent to [redacted] to confirm his request.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

Review: Amount of debit charge should have been $206.59 and the company took out $506.59 on my debit card. I had to wait 7-10 days in order to get my refund.

The company said that they would only take out money on the first of the month, and they took out money in the middle of the month. We paid for a contract, and could not use it because when we called for an appointment the next available date was 6 months away.

On two different times, I called the company to complain about a driver driving on my grass and destroying my grass. The company did nothing about it and I had to call someone else to come and fix my grass.

Very very very dissatisfied with company.Desired Settlement: I would a reimbursement for funds lost.

Business

Response:

Complaint ID: [redacted]

Please accept this complaint as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s has acknowledged the error of our customer service

representative on 1/**/2014 and we apologize for any inconvenience we may have

caused. A refund has already been issued

to [redacted] credit card for $300.00 on 1/**/2014; however it may take forty

eight to seventy two hours for the funds to appear on her statement.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint , and have determined that my complaint has NOT been resolved because:

What about the driver who drove on the edge of my grass and they did nothing I told them I had a local kid fix it & they would not do anything because I don't have a receipt.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept this notice in response to the unresolved complaint

of consumer [redacted].

On 11/**/2014, [redacted] spoke with Slomin’s retention

specialist ** in response to written notice received asking for $50.00 for

repairs to their grass. The delivery

made prior to this conversation was on 9/**/2013 and there were no reports of

any damages caused by our driver. **

informed [redacted] to provide us with an invoice which indicated the reason

for repairs and the total cost to be forwarded to our damage claims department

for possible reimbursement.

Slomin’s has always cooperated with The RevDex.com in resolving matters that come to your attention. Unfortunately

we cannot reimburse [redacted] and [redacted] if they are not able to supply our

office with proper proof of damage and/or cost for repairs.

Should you have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a gas contract on and off since 2009. I requested the renewal for 2015 be canceled via email. The company agreed to cancel, until I received a threatening letter in the mail saying my account is going to a collections attorney. They refuse to cancel and insist I still owe them $221.72. I can prove this. I still have the email that confirms my cancellation.Desired Settlement: Cancel the account, I am MOVING!

Business

Response:

March **, 2015 [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As of 3/**/2015, [redacted]s account balance has been settled. (See billing ledger attached) Although [redacted]s service agreement specifically states that her gas service plan is not prorated, Slomin’s has credited the entire cost of [redacted] gas service plan renewal from 11/**/2014. (See signed service plan attached) If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: I was a customer of Slomin's heating oil for home heating.They have been overcharging me on the price for many month snow.My last invoice received towards my account no. [redacted] is for 2 deliveries - on Dec **, 2014 and Jan **, 2015Slomin's has charged me $569.66 for delivery of 170.1 gallons of heating oil on Dec **, 2014 at $3.34/ gallonSlomin's has charged me $526.20 for delivery of 167.1 gallons of heating oil on Dec **, 2014 at $3.149/gallonI had spoken to the representative before the delivery on Jan ** and she had told me that the current rate is $2.349/gallon on Jan ** and that it was about the same on Dec **, 2014 too.Slomin's has over-invoiced me and are resorting to price gauging with the oil prices dropping internationally.They should be charging me at $2.349 per gallon and should invoice me for both these oil deliveries . the total will then come out to $792.08 for both these deliveries instead of the over-priced charges of $1,095.86Desired Settlement: I need a new invoice for deliveries of 170.1 gallons on 12/**/2014 and 167.1 gallons on 1/**/2015 at the then market rate of $2.349/gallon... and Slomin's should not be allowed to do price gauging and overcharge their clients as seems to be their normal practice

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a Slomin’s customer since October 2008 for automatic oil delivery and service to his heating system. When [redacted] signed with Slomin’s in 2008, he received a fixed heating oil price of $3.249 for one year or up to approximately 1800 delivered gallons, whichever occurred first. Upon expiration of that agreement, Slomin’s continued to make automatic deliveries to [redacted]’s home at the posted retail price of oil on the date of delivery because [redacted] chose not obtain a new fixed price. As a consumer courtesy, [redacted]’s account was given Slomin’s variable rate discount which varied from $0.10 to $0.35 since 2009. On 1/**/2015, [redacted] contacted our office to discuss the cost per gallon for oil. At that time the posted retail rate for oil was $3.249. During [redacted]’s conversation with customer service, he was offered the option of locking in a fixed rate of $2.349 which he declined. [redacted] informed our representative that he received a cheaper offer with another company and requested his account be cancelled with Slomin’s. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s cannot charge any customer more than the posted retail price of oil. (Please see attached [redacted] average home heating oil prices for the Long Island region) The incentive of obtaining a fixed rate is intended to give a consumer savings off the current posted retail price of oil which [redacted] chose not to do after his first year. [redacted] received a delivery on 1/**/2015 167.1 gallons at $3.149 which included the $0.10 variable applied to his account. The posted retail price at the time of [redacted]’s 12/**/2014 delivery was $3.449. Slomin’s delivered 170.1 gallons at $3.349 which also reflected the $0.10 variable discount. Unfortunately [redacted] declined Slomin’s fixed rate of $2.349, therefore he is not entitled to get a reduction on his two oil deliveries. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: SLOMINS INSTALLED MY BOILER 1/**12 AND IMPROPERLY RAN THE PIPING FROM THE RELIEF VALVE, WHEN THIS LEAKED IT CAUSED WATER TO RUN UNDER MY KITCHEN FLOOR CAUSEING DAMAGE. THEY RE-RAN THE PLUMPING BUT HAVE AVOIDED MY CALLS RE: THE FLOOR I STARTED CALLING THEM ON 1/**/15 AND HAVE BEEN TOLD THAT THEY WILL CALL ME BACK SEVERAL TIMES AND NO CALL I HAVE E-MAILED THEM NO ANSWER. I WAS TOLD ON 1/**/15 THAT THEY WOULD CALL BACK FOR SURE ON 1/**/15 NO CALL I CALLED TODAY 1/**/15 AND WAS TOLD YESTERDAY WAS A HOLIDAY EVEN THOUGH THE PERSON THAT WAS TO CALL ME BACK WAS @ WORK. DUE TO THEIR ERROR MY HOUSE IS STARTING TO SMELL THE FLOOR IS COMING UP AND THE HOUSEHOLD TRIPS OVER IT THE CHAIRS CAN NOT SLIDE UNDER THE TABLE BECAUSE OF IT RAISING AT THE SEAMS THE FLOORING CAN NOT BE REPAIRED BECAUSE THE LAMITATE HAS WARPEDDesired Settlement: I WANT MY KITCHEN FLOOR REPLACED DUE SOLEY ON THEIR ERROR

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s damage claims representative [redacted], has been in contact with [redacted]. As of 1/**/2015 [redacted] has requested repair estimates to [redacted]’s floor which to date has not been received. Upon receipt, Slomin’s can proceed to the next course of action for [redacted]’s claim. If you should have any questions, please contact me at ###-###-####. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have gotten an estimate from the [redacted], which was faxed to Slomins yesterday 01/**/2015. I am waiting for a responce from Slomins in re: to the submitted estimateThank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. Slomin’s has received [redacted]’s estimate for repairs. Slomin’s has filed a claim with our insurance company and all future correspondence will be between [redacted] and [redacted] insurance. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their insurance company has been in contact with me, they sent a claims adjuster to my home on Friday 02/**/2015 but I have not heard from the insurance company or Slomins as of yet.Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On or about Jan. **, 2014, my husband and I made an agreement with Slomin's Inc via phone to deliver to our home at [redacted]. the amount of 150 gallons of oil at a price of $3.51 per gallon at a total cost of $527.89. Per our conversation, we would sign a contract with them for delivery to our home from their company. Subsequently, delivery was made to our home of a total amount of 275 gallons at a price of $3.89 a gallon for a cost of $1072.23. We immediately contacted Slomins Inc. and told them they had made a gross error by delivering an excess of 125 gallons at the incorrect price of $3.89 and not the promised amount of 150 gallons at $3.51. They informed that we would pay $3.51 after we signed the contract . Slomins refused to pump out the overage extra oil they delivered. When we received their contract it informed we would be obligated to accept any amount of oil they chose to deliver or we would be in default and forced to pay an additional $499.00 if not paid within 10 days. We sent them an adjusted signed contract stating we would immediately pay any amount of oil authorized by us within the 10 days required. They said this was not acceptable. We had to sign their contract with their penalty clause. We said the consumer should decide how much oil they wished delivered and not the company. We paid them the original price of $527.89 as agreed. We have received several threatening phone calls and letters stating they would ruin our credit rating if we didn't agree to sign their contract with their unfair clauses and penalties. In addition, they insist we should also pay them for the overage oil they delivered which was not in our agreement. When legitimate oil companies in our area make mistakes, they apologize and absorb their loss. They don't send threatening letters and phone calls. If you go to a local market and ask for 5 pounds of hamburger at $1.51 a pound and they put 10 pounds at $1.89 a pound and insist that you take that and in addition you have to take an additional 10 pounds next week would that be acceptable? If you went to a Toyota dealer and made a deal for a Toyota Corolla at $18,795 and when you went to take delivery they pulled a Toyota Camry into the Delivery Bay and insisted that you pay $25,595 or they would ruin your credit, would that be acceptable? We should not be held accountable for mistakes and lies made by Slomins's inc. We state this is an illegal and abusive way to conduct business. They are just trying to take advantage of senior citizens whom they think won't fight back! *Desired Settlement: They should just accept the loss as their mistake and stop threatening us!

This lying and dishonest company should have their license to deliver oil to consumers anywhere revoked.

*My wife [redacted] on October **, 2013 and was hospitalized at [redacted] for one week after receiving three stents. Nine years ago she had [redacted]. She is currently attending Rehab three times weekly at [redacted]. During one of these harassing phones calls received from Slomins's Inc. threatening her and our family with ruining our credit rating she explained to the man from Slomins's that these nightly unlawful phone calls were raising [redacted] and making her feel ill. She asked him why he just didn't apologize for their mistake? He actually wouldn't listen nor let her get a word in. The phone calls continued to be received during the evenings. She finally refused to answer the phone when they called now understanding that they were just determined to have their way.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted] and [redacted].

Slomin’s has had several discussions with [redacted]

concerning the delivery that we made to her home on 1/**/2014. Slomin’s has

acknowledged our mistake of delivering 275 gallons when [redacted] only

requested 150 gallons. Because [redacted] and

[redacted] are still active customers with Slomin’s and it was the heart of the

heating season, Slomin’s offered [redacted] an additional three months to pay

the delivery interest free due to our error but she refused. The oil delivered would still have been

needed and used over the next few months and it would not have been practical

to pump out the excess 125 gallons delivered for an existing customer.

Before the delivery was made to [redacted] and [redacted]’s home

on 1/**/2014, Slomin’s offered [redacted] and [redacted] a guaranteed fixed heating

oil price of $3.519 during a conversation on 12/**/2013. Slomin’s sent the agreement for the new fixed

price however it was not accepted. On 1/**/2014

when [redacted] called to okay their next scheduled delivery where she

requested the minimum 150 gallons, Slomin’s agreed to honor the same price

offer of $3.519 and adjust the next delivery to the new rate upon receipt of

the signed acceptance of the agreement.

Another fixed price contract was mailed on 1/**/2014. Slomin’s received the fixed price agreement back

on 2/**/2014 but the entire agreement and its terms were modified which we

could not accept. Slomin’s [redacted] called and spoke with [redacted] to inform her that we could

not accept the agreement with the changes made to it. [redacted] was still very upset about the 275

gallon delivery made on 1/**/2014 and the call was disconnected before [redacted]

could give full explanation. In an

attempt to still honor the same price offer of $3.519 to the [redacted]’s, [redacted] mailed

a new agreement again which has not been received to date.

Slomin’s is a family owned and operated company that has

been in the business of taking care of homeowners since 1923. We take our responsibilities to our customers

very seriously and endeavor to achieve superior customer relations. As mentioned above, Slomin’s acknowledged our

mistake to [redacted]’s and we apologize for any inconvenience we may have caused

them. However Slomin’s feels we have been very fair with our proposed

arrangements for extended payment terms for the delivery, honoring an oil price

offer from 12/**/2014 when prices have increased and agreeing to lower the cost

for the delivery to $3.519 upon receipt of new signed fixed price agreement. Slomin’s has received a payment from the

[redacted]’s of $527.89. Unfortunately we cannot

waive the remaining balance of $544.34.

Although we still have not received the signed acceptance for the fixed price

of $3.519, Slomin’s is willing to adjust the 1/**/2014 delivery only and credit their account for $104.51. The new balance to the [redacted]’s account will

now be $439.83. Should the [redacted]’s decide to lock in to a

fixed price going forward, they can contact customer service to discuss new

pricing offers available.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,

We were singularly offended by the blatant lies, untruths, and misinformation stated by Slomin's Inc to Revdex.com. The honest and truthful results of our dealings with Slomin's Inc. are as follows:

1) We are not a signed customer of Slomin's Inc. We were thinking of signing with them when the unauthorized shipment of oil was delivered to our home. When we immediately phoned them and explained their error, the aggressive and rude phone calls began. They spoke with my wife once and she told them that we did not want nor accept their excess oil and that they could come and take it back. They refused and said that we MUST pay. They called again and I explained to them that my wife had had a recent [redacted] and they were adding to her stress; that we did not want the oil, they could come and take it back, and the only thing we wanted from them was their apology. We never received any apology. We never phoned them to re-order additional oil. Why would we be calling to order more oil when we were disputing the oil we originally had ordered? They did call after our complaint to Revdex.com saying they were going to deliver oil and I told them we did not want a delivery.

2) Slomin's Inc. never apologized to us for their error in shipping the unauthorized excess of 125 gallons of oil to our home. They insisted we sign their contract giving them permission to deliver any amount of oil they wished whenever they wished along with our promise to pay whatever amount they shipped to us within 10 days.

3) Slomin's refused to honor the signed contract we returned to them with our agreement to pay in full any oil shipped to our home by Slomin's Inc that we authorized. Their contract stated that upon their receiving a signed contract from us we were authorizing Slomin's Inc. to ship to our home what ever amount of oil they chose to ship and we would be penalized unless we paid them in full within 10 days. Since we found we were not in agreement with the wording of the Slomin's Inc. contract we changed the wording as stated above. This Slomin's Inc. refused to accept.

4) Since the day that we contacted the Revdex.com about Slomin's shipment of the unauthorized excessive oil to our home and their determination to have us pay for their error, the only contact we have had with this company is a letter stating we must under penalty pay them for the excessive and unauthorized delivery of oil plus interest for a total of $547.85.

5) Slomin's Inc. may have been in business for how many years they claim but their policy and customer service is aggressive, rude, over-bearing, dishonest, untrustworthy, and, corrupt.

6) If Slomin's Inc. wishes to apologize to our family, and absorb their error, we accept. They should do so by mail. But under no circumstances will we conduct any further business with Slomin's Inc. My wife recently had a [redacted] and she says she doesn't wish to be put in the grave through any further dealings with unscrupulous people.

We don't do business with any company which believes that since they are providing the oil it is perfectly acceptable to decide how much oil we are in need of, and to decide through their great benevolence all of the rules, and, we, the humble customer, will bow down to their wishes, and be submissive to their terms and demands. Somebody must tell them that [redacted]. We, as American citizens, have the God given power, and the right, to choose from whom among those serving us we wish to do business with. We choose honesty and integrity, These are the values that we choose to see flourish in American enterprises. And, it is those companies we wish to give our dollars to.

If you hire someone to cut your lawn and they not only cut your lawn but trim all your bushes and prune your trees and insist that you pay them for their extra work and not only that but that they can come back any time they want and do whatever they want and you have to pay them for it would you stand still for that?

Reputable oil delivery companies in this area do not deliver more oil than you ask for, deliver it when you ask for it, and, if they pump in too much, accept the loss as their mistake. These are the companies that we prefer to do business with. Slomin's Inc. has obviously decided to misuse their power. We had trusted the Slomin's representative's presentation of Slomin's as a highly reputable company but now we see that that was a gross misrepresentation!

Sincerely,

[redacted] and [redacted].

Sincerely,

[redacted] And [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

We are attaching our response to your communication to us of 5/**/2014.

We are also mailing to you a hard copy of same.

Please do not hesitate to contact us with any further questions, comments or concerns.

God Bless You and Thank you,

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

RE# [redacted].

Dear

The contractual language in the Slomin’s Agreement which

expired in 2013 makes no mention that the oil delivery agreement is automatically

connected to the furnace cleaning agreement.

In fact, it clearly states the opposite.

(Slomin’s Agreement Contractual language: Any heating system service plans are sold on separate

agreements.)

The contractual language in the Slomin’s Agreement which

expired in 2013 makes no mention that any oil delivered to customer after the

expiration of the contract is at a specially discounted price. In fact, it clearly denies that it is (Slomin’s

Agreement Contractual language: Upon expiration of this Agreement, Slomin’s

will continue to make automatic deliveries to customer’s premises at Slomin’s

retail heating oil price in effect on the date of the delivery.) Slomin’s is claiming that they delivered oil

to customer at a special discounted price.

Customer was under no impression that the oil delivered was specially priced

since their agreement said it wasn’t and no Slomin’s person ever told us it

was. Customer saw the oil was no different from oil delivered from any other

oil company.

The contractual language in the Slomin’s Agreement which

expired in 2013 makes no mention of a penalty to customer for discontinuing

Slomin’s oil delivery service and makes no mention that customer must formally

notify Slomin’s of this discontinuance.

(Slomin’s Agreement Contractual language: But either Customer or Slomin’s

may terminate at any time without penalty, unless and until the parties enter into

an agreement to lock in a price for a new Term.) Slomin’s

never at any time requested any special termination notification from customer

since their agreement specifically states there would be no penalty. Slomin’s is attempting to penalize customer

for discontinuing oil delivery from Slomin’s by charging us for their mistake

and adding interest penalty to their error to customer.

Customer had a furnace cleaning agreement with Slomin’s and

the man who came to clean furnace was friendly, polite and did a good job. If customer paid additional money to furnace

person, customer believed that money was for the cleaning of the furnace. Customer dealt with the furnace cleaning services

as separate from the oil delivery services, especially because the Slomin’s

agreement clearly states that it is so.

Customer received two deliveries from Slomin’s after the

expiration of the agreement. Customer

believed they were contractually legally able to do this without penalty. After the expiration of the agreement, customer

was free to make purchases from Slomin’s as well as other providers as is

customers legal right to do this without penalty.

Customer was surprised to receive a phone call of appeal

from Slomin’s in early January 2014 asking customer to once again sign a locked

in agreement with Slomin’s. Since

customer thought Slomin’s had such a long standing reputation customer decided

to give Slomin’s another chance at dealing honestly with customer. Customer clearly spoke to the person on the

Slomin’s phone line and asked them if they were willing to deliver 150 gallons

of oil and would they deliver only the oil customer requested. They insisted that they would be happy to do

this for customer. Customer asked them

again if they would deliver 150 gallons of oil.

They said yes twice again.

On the strength of Slomin’s promise, customer went ahead and

ordered 150 gallons of oil from Slomin’s at the promised phone price of $3.51

per gallon. Slomin’s deceived

customer. Slomin’s did not deliver 150

gallons of oil at a price of $3.51.

Slomin’s delivered 275 gallons of oil at a price of $3.89 per

gallon. Customer was outraged. Customer demanded that Slomin’s remove the

extra 125 gallons of oil out of the tank immediately and charge the agreed upon

price of $3.51. Slomin’s responded by

saying the price would be reduced after customer signed the Slomin’s

agreement. Customer received the agreement later that week

in the mail. The language of the

agreement stated that customer was obligated to pay within 10 days the amount

of oil Slomin’s delivered. Customer

responded that customer would gladly pay for any authorized oil which the

customer ordered. Customer and Slomin’s

did not agree on the wording of Agreement.

No agreement was made.

Customer could not sign the aforementioned contract due to

its language. Slomin’s deliberately

pumped extra oil into the customer’s tank and is insisting customer is

responsible to pay for Slomin’s willful and deliberate undermining of customers

requests. That is when Slomin’s decided to charge customer for the extra oil in

the tank Slomin’s unlawfully had delivered.

Slomin’s harasses customer with daily phone calls to

customer’s home and never leaves a message. In addition, they bombard customer’s mailbox

with their credit due letters filled with expanding interest rates due to them

for their unwarranted delivery of 125 unauthorized gallons of oil into our tank

and their refusal to remove it when they could have easily done so.

Slomin’s must apologize to customer, absorb their unlawful

delivery of 125 gallons of oil and leave customer in peace. Customer had liked the young man who came to

clean their furnace, but this too will end.

[redacted] and [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

Business

Response:

[redacted]

This notice is in response to the unresolved complaint of consumers [redacted] and [redacted].

The additional concerns that the [redacted]’s have mentioned in their recent complaint have been addressed in our prior written responses. (Please see previous letters and oil heating service plan attached) Although Slomin’s position does remain the same to settle [redacted] and [redacted]’s complaint, we have credited the $439.83 remaining balance from the 1/**/2014 delivery.

Any further questions, please contact me at ###-###-####.

Sincerely,