Slomin's, Inc.

Review: I moved into my new home on July 2011, On or about the beginning of February 2012, I received an offer from Slomins Inc for the Installation of a free security system in my home. This Free offer will come with, 3 doors armed, 1 Motion detector, 1 key Pad, 1 Stationary camera, 1 control Panel and a Battery back Up. I responded to this advertisement and a representative named [redacted] came to my house for initial consultation. My home has an exiting security system which I inherited from buying the house. [redacted] after inspection told me that a slomins, Technician will come to my house to inspect the condition of my system. If the technician determines that the system is deteriorated and not good, Slomins will have to Bypass the old system and wire a New system. On the other hand if the technician finds the system or parts of the system, to be good enough, Slomonis will inherit the System and assume all liabilities or asset thereof. . Subsequently a Slomins Technician came to my home and after inspecting the existing system, replaced some parts that are defective according to him and installed the Security system about the end of March 2012. Also in addition to the products that came with the Free Security installation, I Upgraded my service by adding a DVD- recorder and two additional camera. All these were installed by slomins technician on the day of installation. Since installation my security system has worked relatively ok, except with some minor repairs especially with false alarming. I have also Paid my Quarterly bill up to September 2013.

However, About the beginning of June 2013, I noticed that my Sliding door at the back of my house continues to say "Zone Faulted"even when is is well locked , and my camera is not able to play back recorded events. I reported this to slomins. A technician was sent out and after attempting to repair the system told me that the Sliding door has to be armed remotely and the camera cannot be fixed that I will have to talk to my internet provider. My internet provider told me that they have nothing to do with my camera working, that their contract is to provide me internet access which was working perfectly. Again subsequent to slomins technician visit, My side doors leading to my drive way also became "Faulted" I also reported this to Slomins. I Have also reported to them that my security system and the camera has not been functioning well since June of 2013. I have made numerous reports and attempts to restore my service including filing a compliant online with slomins. The Customer service agent said that I will have to pay $ 300 for the Repair,because mine was an existing system But I disagreed because servicing and repair of the system is part of my contractual agreement which they agreed to after sending a technician to inspect the System prior to installation. Thanks for your very kind consideration and I will appreciate if this matter is treated with the urgency it deserves.Desired Settlement: I want slomins to come and make the necessary repairs to restore the functioning of my security system and camera

I want Slomins, to refund the payments I made for the months of ,July, August and September or use it to give me credit towards future payments since my system was not working as reported to them during those months.

I want Slomings to stop any further attempts to collect Payments from me for the months of October, November and December, pending the resolution of this compliant and particularly since my security system and camera are still not working.

Lastly I want slomins to agree to annul the contract of service which was signed by both parties on March [redacted] 2012. since they are no longer providing me with any service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I switched to a different service provider believing I had fulfilled my 3 yr service contract with Slomin's. I had a new system installed and contacted Slomin's to have them discontinue my service. I was informed that I had a 5 yr contract. I did not want to pay the termination fees so we set up a date for a Slomin's tech to come out and reinstall my security panel. Once the tech came to my home, he noticed that some of the hardware/wire/etc (I'm not quite sure what) was missing so he could not finish the install. He informed me that there be a charge for the replacement parts. I was instructed to call and to set up an appointment to have everything installed. I have not had service since 6/**/15. I have spoken to Vincent on 6/**/15 around 11:30 am without getting any help. I called 6/**/15 at 1:30pm and talked to Nicole and still no help. I am being charged for a service that is not being provided. This is absurd! I should not have to chase these people to reinstate my service that I'm paying for!Desired Settlement: For my service to be reinstated immediately and 3 month service bill credit; or cancel my service and refund my last bill amount.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider. However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation. We were led to believe that all of the proper components of the alarm system were available at the time [redacted] scheduled the appointment with our customer service representative. After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system. Slomin’s completed the necessary repairs on 7/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service Supervisor[redacted]

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider. However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation. We were led to believe that all of the proper components of the alarm system were available at the time [redacted] scheduled the appointment with our customer service representative. After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system. Slomin’s completed the necessary repairs on 7/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: It was 15 degrees outside and the heat kept turning off. I have two *year olds and their room was down to 55 degrees twice overnight. When we reset the unit it turns on for a little while and turns off again. The service rep said to push reset button which we've been doing for almost 12 hours and since the unit turned on she refused to send a service man. The manager on the phone agreed and said if it turns on they won't send someone to fix it even though it keeps turning off and they told me to call back in 20 min when it stopped working again. If we never hit the button they would come but we have infants and need heat even if it's only for an hour at a time and they refused to come help us and service the unit. They said they need to prioritize. I'm not sure what come before babies other than elderly when it's 15 degrees outsideDesired Settlement: Send someone to fix the unit

Business

Response:

February **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her. When [redacted] contacted our office on 2/**/2015 to request service, she was informed of our health emergency service status. Slomin’s completely agrees that needing to press the reset button on the oil burner multiple times does require attention. However on days when the temperature falls below freezing, we only service those customers are not capable of getting heat at all. In most cases, we are also forced to cancel any pre-scheduled non-emergency services. During [redacted] call to our office on 2/**/2015, Slomin’s was willing to schedule a service appointment with her. Based on [redacted]’s responses to our customer service representative’s trouble shooting questions, she did have heat and we could not arrange for same day service which upset [redacted] was advised should the unit shut off again to not push the reset button and call back to get same day emergency service. Due to [redacted]’s dissatisfaction she was transferred to Slomin’s customer service supervisor [redacted] who reiterated what was explained by the customer service representative. After a [redacted]’s conversation with [redacted] he agreed to schedule a same day emergency service visit to [redacted]’s home because she explained to him that she was constantly pushing the reset button because the unit would not stay on to get adequate heat. [redacted] was informed that if the unit was running and she did have heat upon our technician arrival that there could be a charge for the visit due to the fact that we were on health emergency services only. At approximately 12:00 pm Slomin’s service department representative [redacted] contacted [redacted] to inform her that we were running a little behind on our time frame for same day service. During this call, [redacted] repeated her issue of having to constantly reset her system to get heat but requested to cancel the appointment. [redacted] repeated to [redacted] that she should not be constantly pushing the reset button if unit shuts down but still requested the appointment be cancelled. To date [redacted] has not called to request/reschedule another appointment for service. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s would never refuse service to a customer that is in good standing like [redacted]. Unfortunately as a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention. If [redacted] is still having a problem with her heating system we urge her to call our office at her earliest convenience to arrange for another service appointment. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The appointment was cancelled because they kept telling me they were going to charge me for the services This is unacceptable when there are two infants in the home and it is that cold outside

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March *, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As stated in Slomin’s previous response, our position does remain the same. Again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. If you should have any questions, please call me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: On January **, 2016, I called Slomin's customer service number after opening a notice indicating that my alarm service had been disconnected. I was not aware that my service was disconnected as I had not had the opportunity to review all of my mail and the keypad operated in the same manner that it had always functioned. Sending a signal once the key code was entered to alarm and also to disable the alarm. The representative whom I spoke with explained that I could pay the past due portion of the bill in the amount of $248.73 (two hundred forty eight dollars and seventy three cent) and my services would be reconnected within an hour. He also informed me that I had the option of making the past due payment of $248.73 within 10 days to avoid further collection by an outside agency. I explained to him that it was imperative that my services were reconnected immediately and made the full payment to have services restored immediately. On February *, 2016, I received a letter stating that since I had not made my payments that my account was being forwarded to an attorney to collect the amount that I owed. At 9:00PM after reading the letter, I immediately called the telephone number on the letter of ###-###-####, that indicated that the Customer Service Department could assist me until 12 midnight. I explained to the representative that my services were to be restored when I made the payment on January **, 2016. The representative advised that I would have to wait until February *, 2016 to speak to the Collections department as she could see that the payment of $248.73, had been made but she could not restore services. I explained that I should not have to wait for restoration of my services since I had paid the past due amount of my bill and was misinformed that my services would be restored immediately. I requested to speak with a supervisor at which time the customer service representative placed me on hold. She returned to the telephone line in approximately 2 minutes and her exact words were "like I said you will just have to speak to Collections in the morning because no one here can help you." I asked if I were unable to speak with a supervisor and she stated that I was not. I disconnected the call.Desired Settlement: I would like my services to be restored immediately since I paid for the restoration and was told that, that was all that was needed to remedy the account and restore my services. I also feel that I should be compensated from January **, 2016 through February *, 2016, with a credit for the days that I was told that I would have service and did not. Lastly, I would like an apology for the rude service that I received from the customer service rep who made comments such as "again" before she repeated that she could not help me. Not one time did she apologize for the miscommunication delivered by the representative on January **, 2016. She also was very unsympathetic and embarrassed me by saying "well this account has been terminated since January **, 2016". Her statement was very unprofessional as she is not aware of my financial situation and the kind of financial hardships that I endured. She did not make me feel valued as a Slomin's customer.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]

On 1/**/2016, [redacted] did contact our office and made a payment of $248.73 with Slomin’s customer service representative Hernan. That amount was the remaining past due balance prior to her account being cancelled for non-payment 1/**/2016. (See ledger attached) When the account was submitted to our collections office to be reinstated, it was rejected due to the $150.00 payment made on 1/**/2016 being returned for insufficient funds and a $20.00 fee was assessed to the account.

Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. Her account was not billed for monitoring services until 2/**/2016 when her account was reinstated after making payment for the $170.00. In an attempt to maintain good customer relations, Slomin’s has issued a credit for $25.00 to [redacted]’s account.

If you should have any questions, please contact me at [redacted].

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

Review: On February *, 2014 Slomin's driver delivered oil to my house as per the contract I have with them. In the process he damaged my neighbor garage and spilled oil both in my basement and in my mack alley. After some phone calls and letters, Slomin's accepted responsibility for the oil spill and damages. As I was concerned for my family health and because of the sever smell in the house, slomin's dispatched a technician couple of time to clean and repair the damage and Slomin's insurance company paid for my neighbor's garage and for some items that were damaged in my basement. From the letter I have written, indicating that I will not pay for the delivery of the spilled oil, and by the verbal answers I received on more than one occasion from the [redacted], I knew I will not be charged for that delivery. Now I am being harassed with letters stating that I owe that money, with interest and if I will pay my service will be haltedDesired Settlement: I would like the charge for that delivery and the interest to be dismissed

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As [redacted] stated in his complaint Slomin’s has taken full responsibility for the damages our oil driver caused to the [redacted] home and their neighbor’s car. These claims were both handled by our insurance company.

Recorded in our damage report, Slomin’s oil driver overfilled the [redacted]’s oil tank by approximately ten gallons. Although Slomin’s has acknowledged our error, we do not believe it warrants removing the entire cost of the 168.5 gallon delivery made on 2/**/2014 totaling $642.53 at $3.649 per gallon. Slomin’s is more than willing to credit [redacted]’s account for ten gallons of oil that over filled the tank at his price per gallon of $3.649 for a total of $36.49. As an added measure, because [redacted] has been such a great customer since his account has been established with Slomin’s, we will also credit [redacted]’s account the cost of his Econo Pak service plan which he already paid of $129.56.

Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibilities to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does apologize for the inconvenience we have caused [redacted] and his family. Unfortunately we cannot remove the entire cost of the delivery made on 2/**/2014. However, as described above, Slomin’s has issued [redacted]’s account a total credit of $166.05 in an attempt to maintain good customer relations.

If you should have any questions, please contact Slomin’s at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. However, as I do not intend to have business with them ever again, I will accept the arrangement just to finish with this matter. As I stated in several letters top Slomin's, I accept that accidents happen. A company is measured by its response to an accident. Slomin's failed miserably in my eyes.

Sincerely,

Review: on Friday November **/2015

A Slomin,s technician install 2 doors detector,key pad,smoke & heat detect at my house [redacted] the technician did a very poor jobs such as the key pad box was left open the alarm come on 9am every day to 10pm I contact customer service to fix this problem she inform me of a $50.00 per Door service charge I inform her I will not pay it inform her to cancel my contract she tell me it a $2000.00 cancellation fee. I thank this a rip off a would my my refund in the amount of $12280.Desired Settlement: Refund

Business

Response:

[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] contacted our office on 9/**/2015 with interest in obtaining our alarm system for his home. On 9/**/2015, [redacted] met with Slomin’s consultant [redacted] and signed to receive our free alarm installation package. [redacted] also purchased a smoke detector for $125.00. (See agreement attached) Slomin’s completed the installation at [redacted] home on 10/**/2015.On 11/**/2015, [redacted] called Slomin’s and informed our representative that he had his doors that were armed during the alarm installation replaced and they needed to be rearmed. Slomin’s customer service representative Jennifer informed [redacted] that there would be a cost of $50.00 for each door to be rearmed. Although [redacted] alarm system is still under warranty, it only covers repairs that may occur during normal use and not due to construction. (See limited warranty)Slomin’s has always cooperated with [redacted] in resolving matters that come to your attention. As a consumer courtesy, Slomin’s is willing to rearm [redacted] doors for him at no cost. He can contact our office at his earliest convenience to schedule an appointment.If you should have any questions, please contact me at ###-###-####.Sincerely,[redacted]Customer Service SupervisorSlomin’s Inc.

Review: Today someone from Slomin's knocked on our door trying to sell us oil at 1.89 per gallon. An hour after that they delivered oil- first without letting us know then it we were charged 2.15. I called to find out why I wasn't getting the oil for the price 1.89. We asked why. we were told that is they way it is. Usually when you sign for oil it won't go over the price you signed for but if it goes under they give it for the lower price. We were told that it the way it is! That's how we do business.Desired Settlement: Give us the oil for the 1.89

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s for automatic home heating oil delivery on 2/**/2015 for a guaranteed fixed heating oil price of $2.149 for one year or up to approximately 600 delivered gallons, whichever comes first. At that time, $2.149 was a promotional rate incentive for new residential heating oil customer. To date Slomin’s has delivered 421.4 gallons to [redacted] home. The offer of $1.899 that [redacted] refers to in his complaint was a recent promotional fixed rate for oil offer for new residential heating customer only. Because [redacted] is an existing customer and is currently locked into a fixed rate of $2.149, regrettably he is not eligible for this offer.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Unfortunately Slomin’s cannot adjust [redacted] delivery to $1.899 per gallon. If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we signed up for this promotion we were told that if the price of oil goes lower we would get the lower price. We know that it was lower because a few hours before they delivered the oil someone from slomins was trying to sell it for $1.89 9... We were also told that we would be able to call for the oil to be delivered. That did not happen. We were told they deliver it when they want to even if we did not need the oil. We were lied to on several account - the sales man said one thing and they did something totally different. We will never work with this company again and every one I know and so will know about these practices so they do not deal with slomins either.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sold my home on July **,2014. Prior to the sale I was told by slomin that if the new home[redacted]s took over the contract I would owe nothing. We did all the necessary paperwork and all went well. I then receive a bill for 1586.52. I called and spoke to [redacted] who told me they would reduce the bill to $245 but the new home[redacted]s did not extend the contract long enough. I asked him to prove to me that they didn't extent it long enough and he said he was unable to do that. I do not believe that I owe them anything they are trying to scam me and have lied.Desired Settlement: Billing Adjustment

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

On 12/**/2012, [redacted] signed with Slomin’s to receive our free security system installation package. In return he agreed to use Slomin’s monitoring service for a period of five years. [redacted] also purchased an additional motion detector outside of the free package for $170.00 (See agreement attached) Slomin’s completed the installation at [redacted]’s home on 2/**/2013.

On 5/**/2014, [redacted] contacted our office to advise that she will be moving. At time of cancellation [redacted] had forty three months remaining on his monitoring obligation that was subject to an early termination charge of $1568.04. When one of our customers informs us that they are moving with forty three months remaining on their agreement, there are several options that are available to them:

1. Transfer the balance of the contract to the new home[redacted] which would relieve them of any obligation. An Assignment & Assumption Agreement is supplied to current home[redacted] to be taken and reviewed prior to or at the closing. (See attached copy of Assignment & Assumption Agreement)

2. If the new home[redacted] is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our free installation package and we would settle their obligation for $345.00.

3. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost.

4. If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found that Slomin’s can take over the system, we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement. Customer would be relieved of the obligation on their former account.

If none of the options mentioned above apply, Slomin’s does offer a reduced settlement figure upon complete review of the account. [redacted] was offered a reduced settlement of $925.00 and Slomin’s agreed to waive any remaining balance upon receipt of payment in full within thirty days of cancellation.

On 7/**/2014, the new [redacted] of [redacted]’s former home met with Slomin’s consultant [redacted] and signed to use Slomin’s monitoring service for one year. They chose not to assume the forty three month obligation from [redacted]. Because the new [redacted]s did establish an account with Slomin’s but declined to assume the balance of [redacted]’s obligation, we agreed to settle [redacted] obligation for the same reduced figure of $345.00 as mentioned above under option two. On 7/**/2014, [redacted] spoke with one of our [redacted] and he agreed to reduce the settlement amount even further to $245.00.

Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention. Although the new [redacted]s did not agree to take over [redacted] monitoring agreement, Slomin’s cannot assume the length of time they will remain a customer. Slomin’s feels the risk of maintaining the good customer relationship that we have established with the new home[redacted] is of greater value and we have made the decision to remove the remaining balance on [redacted] account.

If you should have any questions, please call me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Slomin refused to supply us with a copy of the contract that the new home [redacted]s only signed on for one year. When I asked them to supply this they told me that the cannot do that and I should call them to ask. As I said I did as they asked. Filled out all the necessary paperwork and the new home[redacted]s assumed the contract. Now they are saying they didn't assume it long enough but will not provide any proof of that.

Thank you,

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice in response to the unresolved complaint of consumer [redacted].

[redacted] was informed that the new [redacted]s of her home signed to use Slomin’s services but only for one year. Slomin’s never received the Assignment and Assumption agreement that was provided to [redacted] to transfer her monitoring obligation to the buyer of her home. For consumer security and privacy reasons, Slomin’s cannot supply a customer’s signed contract to another existing or former customer.

As mentioned in our previous response, although the new [redacted]s did not agree to take over [redacted] forty three month monitoring agreement, Slomin’s cannot assume the length of time they will remain a customer. Slomin’s made the decision to remove any balance associated with [redacted]’s remaining obligation with the expectation of retaining our new customer by maintaining the good relationship established thus far.

If you should have any further questions, please contact me at ###-###-####.

Sincerely,

Slomin’s Inc.

Review: In July I paid up my account and completed my contractual gallon requirements. I July I said I did not want any deliveries until October as I am a very strict budget. You insisted and said you would charge me $400.00 if I did not get an automatic delivery.

You only deliver if the account is paid up so since I was paid up you decided to full up my tank. Although, I told you I did not want the delivery and be in arrears again.

At the time my burner was leaking water and you also refused to complete the routine maintenance because I was not paid up. After I complained to someone in the alarm department, someone was sent to complete the routine cleaning. When the workers came they said I needed additional work on my burner that was not covered. It would cost over two hundred dollars. I refused again because I was unable to afford this in my budget. Later on I did get a second opinion from a profession and found that Slomins was mistaken in their diagnostic. I did not need that additional service with the additional charge of $200.00. My former burner technician fixed the burner and replaced another part all for under $200.00.

Now I would like from you a letter that states my contract terms are completed. So that I do not get charges with a cancellation fee as I did not cancel any agreement. I am paying you off as I can.Desired Settlement: They stop calling and adding finance charges to my bill

They give me a letter first stating my contract requirements have been satisfied not cancelled.

It would be great if they did not charge me for oil I did not want.

Stop contacting me.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

[redacted] signed to use Slomin’s for automatic oil

deliveries and service on 11/**/2012 for a period of one year or until

approximately 600 delivered gallons. [redacted] fulfilled her obligation after our last delivery made to her home on 6/**/2013

which bought her total delivered gallons to 645. [redacted]’s account has

been cancelled as she has requested and there was no termination fee billed to

her account.

Slomin’s has always cooperated with the RevDex.com in resolving matters that come to your office attention. However, Slomin’s does not believe that it

has conducted itself in any manner that would warrant your office’s intervention. Although [redacted]’s account has been cancelled

there still remains a past due balance of $303.54 from the last delivery made

in June. Unfortunately until this

balance is satisfied, [redacted] will continue to receive finance charges as

described in the terms of her agreement as well as notices from our credit

department.

If you should have any questions, please contact me at

[redacted].

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is regarding the complaint ID [redacted]. I did not respond fast enough and you closed the complaint. This was about the dishonesty of the company not so much the money. My income is very limited due to the economy I am doing all that I can to change that. I signed up with Slomins to protect my family from any failures in my burner since I do not know that much about them. I did all I could to adhere to their requirements. I was concerned I was not able to adhere to there requirements but I thought it was worth the peace of mind of having my burner covered. I borrowed off my charge card to fill up and budgeted my money to for fill the specified contractual requirements.( not to mention they locked me in above market value) I asked them not to deliver any more oil in the summer,I was paid up and I was already almost up to the requirements with 5 months to go on my contract ,...... they delivered any way. They said it was to protect them? They started charging me and calling me every day to pay the bill. They refused to clean my burner because my bill wasn't paid until I got in touch with the home office. Then they cleaned my burner and said I needed something that would cost $200.00. That they said was one area I needed repair was not covered. ( not stated in the contract) Later, I found from another professional that I did not need the part that they said my burner needed. I will pay them I just wanted to make sure they would not deliver again if I paid them off. That was what they did last time. Since they exceeded my requirements and I should not have to pay for that. They admitted to that in their last correspondence with this organization. Any thing over 600 gallons exceeds the requirements. During my correspondence with you they have called me every day too pay my bill. I have received this phone call almost since July. They sent threatening letters from their attorney even during this dispute. My primary intent is that no one else has to go through this torment. I would please like to have this on record with you so that another struggling single parent doesn't have to go through the stress that Slomins has put me through.

?Make a record with Revdex.com of the dishonest behavior of this Slomins oil company. Not to be charged for the gallons and interest that exceeded my contractor agreement of 600 gallons Not be charged interest until dispute is resolved

?

?

Business

Response:

Please accept this notice in response to the unresolved

complaint of consumer [redacted].

Slomin’s does sympathize with [redacted] situation and

we do apologize for any inconvenience she feels we may have caused her. As mentioned in our previous response, [redacted]’s oil delivery agreement signed on 11/**/2012 was a fixed price of

$3.599 for one year or until approximately 600 delivered gallons. Prior to [redacted]’s 6/**/2013 delivery, Slomin’s

made a delivery on 3/**/2013 which bought her total delivered gallons to 525. The delivery made on 6/**/2013 filled [redacted]’s oil tank, same as all of our previous deliveries to her home. After each delivery [redacted]’s total

gallon were calculated. Upon completion

of the 6/**/2013 fill up, that bought [redacted]’s delivered gallons to 645, which

fulfilled her obligation.

Slomin’s fixed

heating oil price of $3.599 that [redacted] was given was not above market

value, it was actually well below.

Around the time that [redacted] signed to receive our fixed price, the

posted market price for oil averaged at 4.293 per gallon. From the time [redacted] signed with us in November

until her gallon requirement was fulfilled in June the posted market price did

not fall below $3.988 per gallon. ([redacted])

On 7/**/2013, Slomin’s rendered service to [redacted]’s

heating system for a water leak issue she reported. During this visit, our technician performed a

full system check, as well as replaced the relief valve, the feed valve and

float bleeder. All of which were covered

under [redacted] service plan. Slomin’s

technician also suggested to [redacted] that her extrol tank be replaced. The extrol tank is not included in the Econo Pak Service

plan which [redacted] purchased for her home and Slomin’s technician informed

her of this as well as quoted the cost for replacement of $229.95. Slomin’s never looks to charge a customer

unnecessarily for service. Although any

cost for un-covered services are given based on our technicians professional

opinion to avoid short term fixes, our customers still reserves the right to a

secondary opinion whether by another Slomin’s technician or an outside

party.

Once again Slomin’s does apologize for any inconvenience

[redacted] feels we have caused her.

Unfortunately there are no credits that will be issued to [redacted]’s

account. At this time there still

remains a past due balance of $280.39.

If you should have any questions, please contact me at [redacted].

Sincerely,

Slomin’s Inc.

Review: On 12/**/14, I contacted Slomins after observing an "open" system on my alarm keypad, despite all doors and windows being closed. I was told there were no available technicians until at least 12/**/14. I asked to speak to a supervisor to express my concerns for having to wait such a long time to repair my alarm system and was told there was no one available. After expressing my dissatisfaction with this response, I was eventually given an all-day appointment on 12/**/14. Please note: I was never notified at this time that I may have to pay for any charges for this service call nor have I ever had to pay for a service call previously.

On 12/**/14, a Slomins technician arrived in an unmarked vehicle (not the typical Slomins repair van). After identifying the problem, the technician replaced a faulty transmitter on the door, tested the alarm, and left. The technician never asked me to sign any paperwork consenting to the completion of the job nor did he inform me of any fees that would be charged as a result. However, on 1/*/15, I received a bill of $134.50 for charges from this service appointment for replacement of the window/door transmitter.

On 1/*/15, I contacted Slomins billing department to request an explanation of the charges. After expressing concern that I had to pay for repair on a less than 1 year old alarm system that had a faulty alarm transmitter, I was informed that my warranty was only for 6 months and had already expired. I explained that I did not think it was fair to be charged for something that I was never informed would incur charges and also that I was never informed that my warranty had expired. I was then offered a 1 year service contract for $114.50 plus tax to cover any "normal" wear and tear" and if I signed up for the contract, I was told the $134.70 service fees could then be waived. If I did not sign up for the contract, I would then have to pay the $135.70 for the repair. I requested that the service contract paperwork be sent to me for review; however, I did request to speak with a supervisor to express my concerns. I was told a supervisor would have to call me back. I have not yet received a return phone call.

I have had nothing but problems with Slomins since my alarm was installed less than 1 year ago. A few days after installation, I had a problem due to an incorrectly installed door alarm. I also had to call Slomins another time after that for service. None of these appointments had ever incured any charges. I have also experienced difficulty in scheduling an appointment for service with Slomins. There is always either a long wait to get an appointment or Slomins gives a window or all-day appointment where I end up having to take a day off from work to wait for a technician for hours.

For your review, this is a timetable of my history as a Slomins alarm customer:

2/**/2014 Installation Completed

2/**/14 Open System Call Completed

9/**/14 Motion Detector Call Completed

12/**/14 Open System Call Completed



It is unfortunate that such a well known company as Slomins doesn't stand behind their work or the products they install. The system is apparently not of good quality due to the number of times I have had to call for service in less than 1 year, which worries me because I am relying on Slomins to protect my home. How can they adequately protect my home when the products they use seem to be of inferior quality and it takes over a week to get a technician to respond when there is a problem with the alarm system? Slomins has not been forthcoming with information about their billing/warranty policy and appears to have an "I don't care" attitude, which is disheartening as a customer. I am disappointed with the quality of customer service from Slomins, as well as their unethical billing practices. I believe a fair resolution to this issue would be to remove the charges for $135.70 for the last service call.Desired Settlement: I believe a fair resolution to this issue would be to remove the charges for $135.70 for the last service call.

Consumer

Response:

The business contacted me this afternoon and agreed to waive the $134.70 charge.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am writing in response to an ongoing issue with my Slomin’s burglar & fire monitoring service. I have had a Slomin's alarm installed in my home since 2004. In late May or early June of this year, the steam from our shower accidentally triggered our smoke alarm. This caused my husband to call Slomin’s for assistance with resetting our keypad. The representative he spoke with informed him that Slomin’s did not receive an alert. She also told him that Slomin's did not have our current phone number on file. This made no sense to us, since I was certain I contacted Slomin’s when we changed from analog to digital phone service in 2011.

On 6/*/13, I called Slomin’s for further clarification, and spoke with a representative named [redacted] confirmed that a technician was out on 11/**/2011 to install a line to our new digital phone service, as well as to install a second keypad. I informed [redacted] of the conversation my husband had with Slomin’s previously, and she stated that back in 2011 the technician tested the alarm when he came out to complete the install, and explained there may be something wrong with the alarm now, but that did not mean we had no monitoring service since then. I also expressed my dissatisfaction to [redacted] that the same technician stapled the wiring for the second keypad up our walls and staircase, rather than snaking them through the wall. She offered to send a technician out to check the alarm and wiring and said I would not be charged for the 1st hour of labor.

On 6/**/13 a technician was at our home to determine what the issue was with the alarm, and to rewire the 2nd keypad. The technician was extremely confused by the work order he received, and explained to us that our alarm was not wired to any digital phone service/modem. He told us that when we switched from the analog to the digital phone service, we should have contacted Slomin’s to have the line run to the new service. I explained that we did contact Slomin’s, and as I confirmed by conversation with [redacted], a technician ran the line and tested the alarm in 11/2011. All the technician could tell us is that he was 100% sure that there was no line run to the cable modem. He offered to install the line that day for us, but needed to get up into our attic to do so. Because we had a new baby and overly protective dogs in the bedroom where the attic was, we decided it was best to reschedule our service for another day. He took care of fixing the wiring to the 2nd keypad by removing it from our wall / stairs and snaking it through the wall.

On 6/**/13 I called Slomin’s regarding my concerns and spoke with [redacted]. I explained what the technician said regarding the line never being installed to the digital phone. [redacted] responded that when the technician was out on 11/**/2011, he tested the alarm through a phone line and it was definitely working. She suggested that maybe I had the technician come out prior to switching to the digital phone service. This did not make any sense to me, as the primary reason I requested service in 2011 was to install service to the digital phone. The 2nd keypad was an afterthought. I told [redacted] I would contact my digital phone provider, Time Warner Cable, to confirm when my coverage began with them.

On 7/*/13 I spoke with [redacted] at Time Warner Cable. She confirmed that my digital phone service began with them on 11/**/13. I explained to her the issue I was having with Slomin’s and she mentioned that there was probably an overlap of service for a couple of days from when Time Warner began the digital service and when my analog service ended with Frontier. After speaking with [redacted], it was obvious that rather than run the line to the new digital phone as we requested back in 2011, the technician just sloppily added the 2nd keypad and tested the alarm with the existing analog phone line. When the analog line was disconnected days later, we were unknowingly left without monitoring service.

On 7/**/13, another technician was out to our home. He was also able to determine that our service was never connected, but he was able to get into our attic and finally got the line run to our cable modem.

We were falsely under the impression that our home was being monitored for home intrusions and fire from 2011 until 2013. We are completely appalled that we were unknowingly paying for “service” that actually never existed, due to no fault of our own. Our greatest concern is that our family and home was not protected as we thought. We are also upset that we paid Slomin’s over a year and a half for absolutely nothing. For this reason, we requested our account be credited from 11/**/2011 until our monitoring service was installed on 7/**/13.

I mailed a letter to Slomin's on 7/**/13 detailing this. Mid August, I received a call from a Slomin's rep named [redacted], regarding the balance on my account. I explained why I have not paid, and that I am awaiting a credit to my account. [redacted] claimed they never received my letter, and asked that I fax it to her. On 8/** I faxed [redacted] my letter from 7/**. She was in contact with me on 9/*. [redacted] was very courteous, and explained that they had spoken with the 2 technicians that were out to my home recently, and confirmed that the line had to be run to my modem. But because when the technician was out in 2011 he was able to get a signal, Slomin's was only willing to credit my account for 1 quarter (3 months). I responded that this was not acceptable, and did not make any sense, since it was clear that the technician never installed the service to my digital phone as my service order requested, and instead only tested the existing service which was already installed to my analog phone line. I insisted that I be credited for the entire 1-1/2+ years that I paid for a service that wasn't provided, and asked to speak to [redacted]'s [redacted]. She said all the [redacted]s were busy, and she would have somebody get back to me.

Later that day, I received a call from [redacted] (who was also very polite) said he could offer me two options. The 1st was a 6 month credit. I said that was unacceptable. Then [redacted] offered a 1 year credit if I committed to 2 additional years of service. I again explained that this was not acceptable. I feel I deserve to be credited for 1-1/2+ years of service, and should not have to commit to any additional service, since I already feel like I cannot trust the (lack of) service that has been provided. [redacted] said he would have the head of customer service call me.

A week passed and I never heard from anyone at Slomin's. So on 9/**/13 I called and spoke with another rep who began offering the same nonsense that I heard from [redacted]. So I asked to speak to a [redacted]. A woman by the name of (I believe) [redacted] got on the phone. Right off the bat she had an attitude. I explained my frustration with the entire situation and that I never heard from the head of customer service. She attempted to tell me that he is very busy and that it takes a week for him to be in touch. I told her it had been a week since [redacted] told me he would call. She argued back that it was only a few days. I had to point out that from 9/* when I spoke to [redacted] to 9/** was one week. From this point on, [redacted] was extremely argumentative. She told me that Slomin’s had spoke with the technician that was out in 2011 and he said he installed the line. That is a flat out lie. That technician was only in my home for 15 minutes. He was also never in my attic. And I explained to [redacted] that the two technicians that were out recently confirmed that no line was ever run to my modem. From this point, [redacted] responded that the two technicians that were out recently both said they did not have any conversations about the line. This enraged me, because even when I spoke with [redacted] back on 9/*, it was confirmed with the technicians that there was not a line running from the alarm to my digital modem. I told [redacted] that I would be filing complaints and that they should not dare disconnect my service in the meantime.

I am completely outraged at this entire situation. Being in customer service myself, I am astounded at how Slomin’s handled this situation. The technician that was out in 2011 completely messed up. I could have gotten past that if they did the right thing by simply apologizing and crediting me for the service they did not provide. Especially since I have been a customer since 2004. I have a new baby, work full time, go to school, and am recovering from a serious car accident. I have spent so much time back and forth with Slomin’s , time that I do not have to spare for such nonsense. In all my life, I have never had such a problem with a company. This is by far the worst service EVER.Desired Settlement: I request an apology from Slomin's and for my account to be credited from 11/**/2011 to 7/**/2013, the period of time that they provided no service.

Business

Response:

Please accept this letter as Slomin’s response to the

complaint of consumer [redacted]. Providing reliable and low cost Home

security has been a Slomin's hallmark since 1981. [redacted] has

been a customer of Slomin’s since 2005. We take our responsibility to

our customers very seriously and endeavor to achieve superior customer

relations.

[redacted] has spoken with me and several of our customer

service representatives with regards to her issue. [redacted] has been advised that Slomin’s

did perform the necessary service to her alarm system on 11/**/2012

establishing a connection with her phone in order for central station to be

able to monitor for signals. [redacted] was also made aware that there is no way to know exactly when the connection

may have been lost between the alarm and her phone.

We at Slomin’s remind our customers that they need to

periodically test their systems. All of

our invoices and statements have a printed reminder on them. (See copy of

invoice attached) Also any time a customer calls our service centre our representatives will inform the

customer if their system is overdue for testing.

Prior to [redacted]’s call in May 2013

there were no calls to our office since November 2011. (See the attached

account log)

We at Slomin’s understand that sometimes it takes more

than reciting account logs and contract terms to resolve issues in a fair and

equitable way for all parties. In an

attempt to resolve [redacted]’s complaint, Slomin’s has already rendered

service to [redacted]’s alarm system at no cost to her. In addition to that, Slomin’s

is also willing to credit [redacted] entire past due balance of $204.23 without

a contract extension and continue her current monitoring cycle from 10/**/2013

to 01/**/2014.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

·

On 11/**/11, I received a modem, and

my digital phone service commenced from Time Warner Cable, as confirmed by TWC

representative [redacted] on 7/*/13.

Review: I was charged for an oil delivery I never received. A driver from the company has verified this. I feel as if this company is unreliable and dishonest. It took several weeks to resolve this issue. I am being called several times daily from different departments of this company. I have cancelled the contract and was told the next day I will be charged $500 dollars for cancelling. I only broke the contract after they failed to deliver oil and billed for product that was not delivered. So although it may have been a mistake that they delivered oil to wrong house they are no tring to force me to take an oil delivery. I am planning to bring to small claims court if you cannot resolve this issue.Desired Settlement: I want no further contact by this company and I want in writing they made this mistake and I will not pay $500 dollars for cancelling a contract that they failed to comply with. Their mistake not mine..

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].Slomin’s has already contacted [redacted] and informed him that his account has been settled. There is no balance due and his account obligation has been waived. If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: Statement of facts-Fraud Act of Slomin’s

I have suspicion about Slomin’s oil delivery on June **, 2015, which was indicated 200 gallons was made and that should fill the tank up full. But when I went down stairs to check the tank on the same day, I saw the meter indicated that 1/3 of the tank was empty (about 5/8 of a full tank=approximately 172 gallons). This is very strange so I called Slomin’s and arranged a technician to come over to inspect this incidence. On Sunday 6/**/2015 morning a Slomin’s technician came. He inspected the meter, and opened the tank. The meter was right; the tank was not full after the delivery. (In two days a full tank cannot go down that much by 3/8 of the capacity ,approximately = only 172 gallons remained). The next thing is, there could be leaking in the supply system. So he carried out an inspection on the pipelines and the oil burner. The result turned that there is no leaking issue and pressure is normal.

Suppose it is true that 200 gallons of oil was delivered to the tank in my house. Then one would expect to find there would be more than 200 in the tank after delivery (more but could not be less). One day after, on 6/**/2015, with the inspection of Slomin's technician, it turned out that there was not about 200 gallons there, not even close. 3/8 of the tank will be 62.5% of the tank, which will be 172 gallons. Let alone the tank is no where from empty after April **, 2015 delivery, less than two months.

My experience also indicates the delivery amount was not right. I have lived here more than ten years and I managed my oil delivery in the past years. The maximum oil delivery I had in the past was 187 gallons in a cold winter when the tank was really near empty when the meter pointer was at the bottom of the red line zone (the lowest level as the warning sign). However, the June ** delivery should be a normal one-it was not in a winter, and it was scheduled by Slomin’s based on customers profile, which we are not a heavy users based on the usage and number of people here (two). We use the hot water only for showers-two or three times a week per person--no hot water running for dishwasher, no hot water for laundry machine and daily kitchen use we also do not use hot water.

Now almost three months has past, the tank’s meter on September *, 2015, 8:00PM is in the middle of 5/8(172 gallons) and 3/8 (103 gallons), the average of it, it will be 137.5 gallons remain in the tank now. Which means, approximately we used about 69 gallons (172-103=69) in three months since June **, 2015. This means approximately less than one gallon per days (0.8 gallon per day) will be consumed on the average in summer time.

Our conclusion was it was impossible for us to have used so much (200 gallons since last delivery before June **, 2015) and the amount of oil for Slomin’s delivery on June **, 2015 was not right and very suspicious. We have reasons to believe that this could indicate a fraud case.

Thank you for your time.Desired Settlement: Remove this charge.Deliver record cannot be trusted for this time.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. At this time, Slomin’s is still attempting to look into the delivery made on 6/**/2015 that [redacted] is disputing. We have an appointment scheduled for 10/**/2015 to take another look into the oil level in [redacted] oil tank. Upon completion of this service we hope to have a definite resolve to [redacted]’s complaint. If you should have any questions, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter cannot be resolved.The reason: the Slomin's Inc had sent a technician the second day after the delivery in dispute was made on 6/**/2015 to measure the oil in the tank. The measure measure result of measure is 31 and ½ inch deep, which will translate into 212.5 according to the Slomin’s technician. That means the tank must had empty and the burner had to stpped working with 12.5 gallaon at the bottom (It will require more than that to be operationable. The previous delivery was made on 4/**/2015 (fill up) and our uasge showed it would be impossible to have consummered 200 gallons in less than two months in a summer time for our family.The best thing I can think is Slomin will make a delivery when its costomer has 1/3 or 1/2 tangk of oil, this can be also proved by the amount of oil they put in our tanl in the past 7 months. At most, assumming our tank was 1/3 full, they can put in aproximately about 181.5 at the maximum, or 137 with 1/2 tank full level. There were three times in the past that Slomin delivered a little over 50% of the tank capacity in the winter time with time intervals ranging from 32 days to 43 days, this is for winter time and delivery should be more frequent.During the past three months, Slomin's cannot answer my questions with a reasonable or satisfactory explanation and they seem not to be in the direction to solve the puzzle-when every possible reason ha been excluded: oil pipe linking, gauge reading is incorrect, consummer had excessive usage- why 200 gallons was made and the tank is still in short of at least 62 gallons and our past indicators for a near empty tank, the maximum we can get was 187 gallons-because this is an old tank and it require a certain amount (at least 20 or more gallons as the deposit).

Now with almost four months passed, we still have about more than 3/8 in the tank, indicating as consummer we are not a heavy user. If they measure again, it still cannot solve the problem that happened on 6/**/2015.Attached please see Slomin's delivery in past 7 months to our house and detailed day betwenn delivery, average use per day, etc.Thank you for your time.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].Slomin’s has reviewed [redacted] account in depth. As [redacted] has been informed in the past, it has been confirmed the 6/**/2015 in question was made to his home. The meters on our oil trucks are all regularly inspected by the department of weights and measures and cannot be manipulated. Slomin’s shares [redacted]’s concern for the high oil use which is why our field supervisor visited his home multiple times. Slomin’s does apologize for any inconvenience we may have caused [redacted], but we have worked diligently on his account and the cost for the 6/**/2015 delivery will not be removed. If you should have any questions, please contact us at ###-###-####.

Review: Slomins shield security alarm was not working. They were very untimely with fixing it and bad customer service so I cancelled my account. 2 years later I have a freeze of over $3500 on my bank account from slomins for canceling my services.Desired Settlement: Adjust bill for services not rendered or fix the system.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]’s account has been cancelled and unfortunately no longer being handled by our office. In March of 2014 [redacted]’s account was sent to our attorney for further collection action. If you should have any questions, please contact the office of [redacted] at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: A representative of Slomin's came to my house while canvassing my neighborhood and tried to sell me automatic heating fuel delivery at a locked in price. I told him that I didn't use enough fuel to justify automatic delivery and that I just called for fuel when it got low. He wouldn't let go and told me that I could do this with Slomin's, just call when ever I needed; no automatic delivery. He lied and now I find that I'm locked into a automatic delivery contract at a fixed price with a minimum. Slomin's is guilty of fraudulent sales practices.Desired Settlement: I've paid for fuel that's been delivered and now I'd like the contract abrogated with no further penalty.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] met with Slomin’s representative Wenwood who participates in our door to door solicitation for alarm and heating services on 12/**/2014. Unfortunately we cannot confirm what may have been discussed with [redacted] and Wenwood, but [redacted] did make the decision to sign with Slomin’s to receive our guaranteed fixed heating oil price of $2.599. As mentioned in the guaranteed fixed heating oil price agreement, all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system. Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty. (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because [redacted] just began his relationship with Slomin’s in December, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule. On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half. Slomin’s does allow its customers to go on a call before delivery status should they request it. Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming. Slomin’s customers do have the option of declining their automatic scheduled delivery. If a delivery is turned away by our customer, it then gets re-projected for approximately 2-3 weeks. Customers that refuse a delivery can sometimes hinder Slomin’s automatic delivery schedule. By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted. Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. Slomin’s has always been a full service provider and have never portrayed ourselves as anything else. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused him. However, should [redacted] decide to cancel his services with Slomin’s at this time he will be subject to an early termination fee of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Slomin's representative apparently lied to me and told me that I wouldn't have automatic delivery and didn't give me a copy of the contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have not received a bill from slomins in over 6 months. When I called them in July, I spoke to a representative who informed me that I had gone to collections for non-payment. I told her that is not the case and that I pay my slomins bill. She then placed me on hold for 5 minutes and apolgoized stating there was an internal error and that they are going to correct it and that I should be receiving a bill shortly. 2 weeks later, still no bill received, so I called Slomins again and explained my concerns and my previous conversation with the slomins rep and I was placed on hold for several minutes and was told that I owe $410 and that I have not made any payments since October 2013. I informed the slomins representative that I have been with slomins for over 3 years and have always consistently received bills on a quarterly basis. The Slomins rep then informed me that I would be receiving a bill as I would like to be aware of what I'm paying for as with any bill I pay. The Slomins Rep assured me that I would be receiving a bill. As of 7/**/14, I have not received a bill from Slomins.Desired Settlement: I would like to receive a bill so I can make payment. At this point I do not want to pay by phone or via mail as I am unclear of the kind of billing practices that Slomins has been exhibiting. I would also like any negative impact on my account to be cleared up as I have not received a bill. I would also like any interest that has been incurred to be elliminated

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

Slomin’s would like to apologize for any confusion we may have caused [redacted]. On 10/**/2013, [redacted]’s account was cancelled for nonpayment. Upon cancellation, [redacted]’s account was billed an early termination fee of $1023.75 for her remaining twenty five month monitoring obligation. [redacted] contacted our office the evening of Friday 10/**/2013 and made a payment for the past due balance of $203.44 by telephone. With receipt of [redacted]’s payment her account was reinstated and the $1023.75 was credited back to her account. In error Slomin’s operating system generated a second credit for the $1023.75 termination fee the following business day, Monday 10/**/2013. This technical error is what caused [redacted] not to receive a bill. Because her account was indicating a surplus a not a balance there were no invoices generated. Unfortunately this was not noticed until [redacted]’s recent call to our office on 7/**/2014.

Providing reliable and low cost home security has been a Slomin's hallmark since 1981. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Since [redacted]’s account was reinstated in October, there has been no negative information reported on her account because of our error. As [redacted] states in her complaint her current balance due is $420.10 and there has been no late finance charges applied to this balance. Duplicate invoices were mailed to [redacted] as she requested. Again Slomin’s does apologize for any inconvenience we may have caused. If [redacted] should need any further assistance she can contact customer service at her earliest convenience.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Review: tried to cancel service numerous times,letters phone calls etc. managers have little resolution; alarm has been disconnected; [redacted]s responds no liability to equipment was told to dismantle myself now sending inflated billing and threatening legal action, any remediation would be helpful.Desired Settlement: cancel service ;adjust inflated bill , system did not perform properly.

Business

Response:

Complaint ID: [redacted]

Please accept this notice as [redacted]’s response to the complaint of consumer [redacted].

Slomin’s has received the necessary written notice from Mr. [redacted] to discontinue his services on [redacted] account balance has been prorated and the final amount due is $166.43.

If you should have any questions, please contact me at [redacted].

Sincerely,

Customer Service Supervisor

Review: I have attempted to cancel my central station alarm monitoring with Slomins on 6 separate occasions. I have called them several times and am told to speak to the "cancellation department". I have spoken to them via phone 3 times, emailed their customer service manager Scott Kalb on 9/**/15 and asked him to cancel my account, I mailed them a letter the week of 10/*/15 asking them to cancel and have emailed their customer service department again on 10/**/15 asking them to cancel the monitoring. To date they have refused to cancel my account and keep routing me to the "cancellation department" which cannot/will not cancel my account.Desired Settlement: Please have them cancel my existing central station alarm monitoring/

Business

Response:

October **, 2015[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].On 10/**/2015, Slomin’s received the necessary written notification to discontinue [redacted]’s monitoring services. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.If you should have any additional questions, please contact me at [redacted].Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signed a contract with Slomin's for a delivery of 600 gallons of oil 3 weeks ago at the homeshow at Nassau Coliseum. Sales representative assured that my oil tank will be treated as a 275 gallon tank and based on my annual usage of 600 gallons he promised $150 month payment plan for 12 month. He told me that the first delivery will be for 275 gallons and on as needed basis after that until the 600 gallons are delivered. He advised that the finance department representative will be in touch with me on Monday to confirm the payment arrangement after they review my credit history. A week went by, but I did not receive a phone call from Slomin's. I called the sales representative myself to get the number for the finance deparment. He promised to send it to me after he gets to the office. Another week went by and I have not heard from anyone, nor did I receive the number from the salesmen. Friday, November [redacted] I opened my mail box and found a receipt from Slomin's for 799 gallons of oil. Called the office to discuss the overfill issue and payment arrangements and was advised that the budget year doesn't run for 12 month and that the bill of $2400 for the delivered oil has to be paid by June. Perhaps the sales rep with 18 years experience that I signed the contract with was unaware of this. I requested to speak to the manager and look into the issue with my account. After several conversations the BEST solution that was offered to me is $200 month for 12 month. I did not need 800 gallons of oil dumped in my tank, nor do I have $200 per month for oil payments in my budget. The $150 that I agreed to is what I can realistically afford without falling behind on my other bills. I should not bear the burden of fixing their mistake.Desired Settlement: $150 monthly payment plan for 12 month to cover the 600 gallons of oil for which I signed the contract. For the overfill of 200 gallons payment arrangements after the 600 gallons are paid off at the lower of market price per gallon at that time or my current contract price.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has acknowledged the large delivery made to [redacted]’s home and we apologize for any inconvenience we may have caused. In an attempt to try and resolve [redacted]’s complaint Slomin’s offered a payment plan of $206.45 for twelve months interest free. We understand that budgeting is very important however under the circumstances Slomin’s feels this would be a fair resolve. Although Slomin’s supplies oil deliveries to its customers on an automatic delivery bases, due to the large amount of fuel that was delivered to [redacted]’s home, we have placed his account on a “will call” status. This means that no further deliveries will be made to the premises unless [redacted] contacts customer service to request one. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: We called slomins our service company on the ** they said we needed a part for hot water. Monday we called they said they ordered the part. On tuesday [redacted] said they just ordered the part and could expect by thursday. We didnt hear from them on wednesday they said the part was scheduled for delivery on thurs. they would call us. No one called so we called thurs they said the part still wasnt in [redacted] had no response. Friday no one called saturday no one called. Saturday we called patty a supervisor she had no info about when the part might arrive. monday we called and problem solver [redacted] called and promised to get back to us. No call back not one person in nine days called back to update us. [redacted] said "why would we call if we havent gotten the part". Today on monday the part still isnt in according to patty the supervisor and no one has given us proper service. How is this possible with a service contractDesired Settlement: I think a company with this much of a flaw in their service contract should have a bad review. [redacted] has many poor reviews against this company

Complimentary Service

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s is a family owned and operated company that has

been in the business of taking care of homeowners since 1923. As a full service heating supplier, Slomin's

takes its responsibilities to its customers very seriously and endeavors to

achieve superior customer relations.

Slomin’s does apologize for the amount of time the

[redacted]’s had to wait for their service issue to be resolved. Slomin’s had to order an Aquastat and Well

for their Weil-McClain indirect hot water heater which was done on 7/**/2013. Usually when heating parts have to be ordered

from our vendors it can take up to ten business days to receive, but as was

told to [redacted] we attempted to get the part delivered within two business

days. Unfortunately sometimes we are at

the mercy of the supplier and do not have complete control over the amount of

time it takes for parts to be delivered to us.

Slomin’s has always cooperated with the RevDex.com in resolving matters that come to your office attention. Although the part Slomin’s had to order was completely

covered under the [redacted]’s service agreement, regrettably, [redacted]

cancelled his account with Slomin’s on 7/**/2013. Due to his dissatisfaction, which we shared,

Slomin’s agreed to waive his early termination fee of $599.00 for his fixed

price agreement.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.