Slomin's, Inc.

Review: To Whom it May Concern:

I will make every effort to keep this brief, I’ve spent enough time being frustrated and feeling cheated by Slomin’s to continue to be upset about it.

On 11/**/2014 I met with a Slomin’s sales manager to discuss the terms of a heating oil contract. On that day I asked if I should have the boiler inspected or my heating system “tuned up,” by a Slomin’s mechanic and was told that wasn’t done until spring typically. Slomin’s offered a great price on oil per gallon, about $0.25 lower than any other competitor so I signed a contract that day. By 11/**/2014 I arrived at my new home with no heat. A technician from Slomin’s was dispatched and inspected our boiler. At that time a nozzle was replaced and the heat turned back on briefly. We were given rudimentary instructions on how to add water if necessary and told we may need to check the water level everyday for at least a week. My oil tank was filled on 11/**/2014 and I was handed a $1500 bill.

On two separate occasions with individuals employed by Slomin’s, I asked if I needed to have the boiler evaluated or replaced because I was concerned about the age, condition and efficiency. On two separate occasions I was told not to worry about it. I continued to have issues maintaining heat in my home. I contacted Slomin’s on 11/**/2014, 11/**/2014, 11/**/2014, 11/**/2014 and again on 11/**/2014 in regards to issues with maintaining my heating system. The heat was shutting off after 1-2 hours of operation, there was a small puddle behind the boiler and the boiler itself had significant condensation I was concerned about. On 11/**/2014, a Slomin’s mechanic was dispatched again, took about 5 minutes inspecting the boiler and said verbatim, “there is a lot of damage and a really bad leak, you need a new boiler.” On one hand I was relieved because at least I understood why I had no heat, on the other hand I was pretty upset because I’d asked on multiple occasions if I should have the boiler inspected before it gets cold or if I should just look into having it replaced before winter.

On 12/* I spoke to [redacted], who said he would have someone contact me in regards to my concern about not being properly informed in regards to having the boiler inspected. Also on 12/* I had an inspector from Slomin’s come out and give me an estimate on an oil to gas conversion and was told I would have a complete estimate on 12/*. I waited until the evening of 12/* and never heard back from [redacted] or the inspector regarding the estimate. On the evening of 12/* I left a message requesting a call back in regards to the estimate. On 12/* I spoke to [redacted], who said she would get both sides of the story and call me back on 12/*. She called back on 12/* to tell me there was nothing Slomin’s would do. At this point, I hadn’t even requested anything from Slomin’s, all I wanted was an explanation why I was never told to have the boiler inspected by a mechanic and why the first mechanic wasn’t able to see the significant damage the second mechanic noticed immediately. On 12/*, I asked [redacted] to have her supervisor call me, his name as far as I know is [redacted]. It is now 12/* and I still haven’t heard from anyone at Slomin’s despite my attempts to get in touch with someone in regards to my case.

It has been almost 2 weeks without heat in my home and no one seems to understand the urgency behind this issue despite the fact that it is December and has regularly been below freezing. I’m not requesting any compensation or free repairs. In fact, I’m not even requesting my money back for the 500 gallons of oil I purchased, even though in my first conversation with the inspector on 12/* I was told Slomin’s would be willing to buy the oil back from me if I converted to natural gas. At this point, I’m so tired of dealing with this, all I want is the opportunity to stop recurring deliveries of oil without being charged an early termination fee of my contract. I’ve fulfilled my 400 gallon requirement per the terms of my contract, I’ve already paid my bill in full and despite several requests have yet to receive a return call from anyone.

I understand that mistakes happen, and it is possible the first mechanic or the first sales manager I worked with may not have understood exactly what I was asking for when asking about service on my boiler. What I don’t understand is why there hasn’t been a single person that has cared about the fact my home has been without heat and why no one has made any attempt to apologize for the fact I was given bad advice by Slomin’s employees on 11/**/2014 and 11/**/2014. Again, I understand that mistakes happen, I just want someone willing to apologize and work with me to make it right again.

Not a single individual at Slomin’s has shown any sort of compassion, understanding or even made an attempt to understand why I’m upset and frustrated with the level of service I’ve received. Even if nothing comes from this letter, my complaint to the Revdex.com, my conversations with the [redacted] or the calls I’ve placed to the customer service office every day for the last week, I hope I can convince at least one consumer not to make the same mistake I did by choosing Slomin’s.Desired Settlement: My desired outcome is a release from my contract with no early termination fee ($499.00) from my heating oil contract because I've already fulfilled my 400 gallon minimum requirement.

Business

Response:

December **, 2014 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. On 12/**/2014, [redacted] had a conversation with Slomin’s [redacted]. During this conversation [redacted] was able to settle [redacted] complaint and her account was cancelled. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I still believe the service I received was borderline reprehensible, I took the offer to cancel my contract without an early termination fee. I still feel misled and bullied into this particular decision but at a certain point it's not worth the irritation to fight anymore.

Sincerely,

Review: Slomins alarm company upgraded and existing alarm system from another company in my residence. They assured me that the all doorways would be activated by the new and existing alarm system. I have since discovered that this is not the case. I tried to activate the doorway in my basement to discover that the alarm system does not activate as indicated and promised. Upon further discovery, the door way in my greenhouse and side door shows the same problem. I called customer service and they refused to assist me. They want to charge me an additional fee to install additional sensors. I paid upon installation for the protection of all these doorways. I will not pay again for a service that was supposed to be completed upon initial installment. Slomins misrepresented their services and fees and now refuse to fulfill their end of the contract. For this reason I should not be subjected to the terms of the initial contract, since Slomins has breached the terms of the contract.Desired Settlement: To resolve this issue, Slomins would have to install 3 doorway sensors to my existing alarm system. If this is done I will continue to pay my monthly service charge.

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 11/**/2014 to take over his existing home security system. Slomin’s performed the takeover at no cost to [redacted] and in return he agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) In addition to the free takeover, [redacted] purchased a new smoke detector for $125.00 and a keyfob (wireless remote) for $55.00. Slomin’s completed the installation at [redacted] home on 11/**/2014. Since that time Slomin’s has visited [redacted]’ home five times. The first visit was on 12/**/2014 to check and instruct on the proper use of their new keypads. The second visit to [redacted] home was 2/**/2015 to repair a battery issue. Slomin’s third trip to the [redacted] home was on 3/**/2015 to install a second keyfob that Slomin’s management agreed to do at no cost. That appointment was cancelled upon our technician’s arrival and a fourth appointment was made for 3/**/2015. The last service Slomin’s rendered at the [redacted] home was on 8/**/2015 which was also to check a battery issue. On 11/**/2015, [redacted] contacted our customer service department because he was unhappy that one of his doors was not armed at time of install. As previously mentioned, Slomin’s performed the necessary work to take over [redacted]’ existing alarm system almost a year earlier that included two doors and five motion detectors. During Slomin’s previous visits to the [redacted] home there was no mention of the need to arm additional doors. As a consumer courtesy, Slomin’s customer service representative [redacted] offered to arm one additional door for [redacted] at no cost to him but he was advised that the past due balance on his account needed to be paid first. [redacted] followed with our office after making a payment on 11/**/2015. During [redacted]’ conversation with Slomin’s customer service representative Stephen he was now looking to have a total of four additional doors armed in his home. Mr. [redacted] was advised that there was a cost of $60.00 for each door to be armed but Slomin’s was still willing to arm one door at no cost. [redacted] was unhappy because he was advised we could not arm all four doors at no cost. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Since [redacted]’ installation in November 2014, Slomin’s has extended the courtesy of giving him an additional keyfob for free and the offer to arm one additional door at no cost. Unfortunately as already advised to [redacted], Slomin’s cannot arm the remaining doors at no cost. If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted] Customer Service SupervisorSlomin’s Inc.

Review: My father retained Slomins to install and monitor a security system in his home on Long Island. It malfunctioned almost from the start. The company offered an upgrade with a contract. The upgraded equipment did not operate either. The company did no maintenance or repair of the system and yet the monitoring bills were paid each month, on time, for years. My family requested the company address the situation. A technician finally came to the house and announced that the equipment is not working and "hasn't worked for years."

My father is deceased. To close the account in his name, Slomins has demanded $1138.44, on top of the years of fees they collected for no service. We have tried to resolve this with Slomins but are told they have no supervisors or legal department available to take the calls.Desired Settlement: We would like Slomins to immediately terminate the account without further monitoring charges and to reverse their absurd demand for $687.00 for equipment that (by their own admission) ceased to function years ago. This resolution is more than fair to Slomins, which has been unjustly enriched by years of fees paid to them for service not provided.

Business

Response:

September **, 2015 [redacted] Please accept this notice as Slomin’s response to the complaint of [redacted] has been an excellent longtime customer with Slomin’s since 1996. Since the original installation in 1996, Slomin’s has visited the [redacted] home sixteen times. Out of the sixteen visits, nine of them were for reported service problems, two were inspections for repairs after there was construction in the home, four of the visits were work orders requested by customer to arm or rearm items in the home; some due to renovations, and a free alarm upgrade signed by [redacted] in 2012. Considering the nineteen year relationship this home has had with Slomin’s over the years, Slomin’s does not consider this to be excessive. The last reported service issue was on 8/**/2015 and an appointment was scheduled for 8/**/2015. Upon our technicians arrival to the home service was refused and a request was made to cancel the monitoring services altogether. On 8/**/2015, Mrs. [redacted] spoke with Slomin’s customer retention manager Scott who attempted to try and resolve the issue to possibly retain their services. [redacted] refused all and insisted on cancellation. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention. Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. As of 9/**/2015, the [redacted] account has been cancelled and billed an early termination fee of $1138.44 for the remaining twenty four month obligation for their alarm system upgrade performed in 2012. Slomin’s would like the opportunity to resume services with the [redacted]’s and hopefully try and resolve whatever issue they are currently experiencing. If the [redacted]’s still have no interest in continuing service with Slomin’s, due to the good long standing relationship this account has maintained over the past nineteen years, Slomin’s willing to settle their obligation for a reduced fee of $400.00 if paid by 12/**/2015. If you should have any questions, please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While we appreciate the offer from Slomins to reduce the amount of money it is demanding for a terminated relationship, we would like to ask them to consider a walk-away solution instead. For 19 years Slomins received monthly fees for a system that was non-functioning more than it functioned. Slomins visited less than once a year over all that time. In 2012, their technician indicated he would replace nonworking parts for free, and asked an elderly widow to sign for those parts. Even though the system failed again almost immediately, all payments were still made, on time, month after month, for another three years. Only at this point, after a technician who came in August said again that the equipment was not working and that it "hasn't worked in years," did she say she needs to cancel. This account was paid dutifully for two decades even though, by Slomins' own assessment, the system "hasn't worked in years." To try to hold a customer like this to "termination payments" on a questionable contract is just not right.

Review: Hi my name is [redacted]. When I did business with Slomins Home Heating and Oil Company my last name was [redacted], I was just married in April. I purchased a year long contract with Slomins back in February 2014. Unfortunately in August 2014 there was a natural disaster- a massive flood on [redacted], which forced us move out of our current apartment- which we had been renting for the past five years. The flood on August[redacted] submerged the entire oil tank as well as electric panel, in addition there was mold that grew once the water was removed from the basement. All three factors made the house uninhabitable. I called Slomins on numerous occasions explaining the situation; the agents were kind and explained that since this was a natural disaster we would be able to get out of the contract with no monetary penalties. In addition, they also stated that we would get our $300 deposit back since we were forced to move. I spoke to multiple people who all provided me this same information. I asked during multiple conversations with multiple different agents to be sure I was getting the correct information. From August to October 2014 we lived with family, until we moved into our current rental on October[redacted]. I felt badly that Slomins would not be getting business for the full period of our original contract, and I appreciated the fact that they were going to give us our deposit back. For this reason, I suggested to our ex-landlord to use the company for the oil burner repair. Slomins did the repair and received $1800 worth of business at that time. If I had known that they were not going to stand by their word void our contract, waive the cancelation fee and return our $300 deposit I would not have told my ex-landlord to use the company. In October 2014, we signed our new lease and sent it into Slomins as they asked. The contract was canceled at that time, although they said we would have a $499 cancelation fee. I described the conversations I had with agents over the last three months, and they said they would waive $199 of the cancelation fee and take the $300 deposit for the balance. I explained that this was not what I had been promised. They said that since we did not own the home we would not be able to receive our deposit back. However, this is different information then I had been getting all along. In addition, on all of the paperwork that I signed I see no mention of this policy of renter’s vs. homeowners. I questioned these terms and they said it’s a company decision on a case by case basis and there is no official policy stating that renters get cancelation fees waived if they have to move. I am very dissatisfied with the company’s practices; my husband and I lost three vehicles in the flood along with some of our lifelong possessions. All I am asking for is to receive our $300 deposit back. I abided by everything the company asked of me to prove that we were living somewhere else, and helped them receive $1800 worth of additional business. I feel like I am being taken advantage of. Thank you for your time and assistanceDesired Settlement: I am requesting to get the full $499 cancelation fee waived as originally promised, instead of the current $199. With this settlement we would get our $300 deposit back which was originally promised to us.

Business

Response:

December*, 2014 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Although [redacted] and I have not spoken, prior to receiving her complaint, her account was already in review by my office. Slomin’s had already agreed to refund [redacted] her $300.00 deposit. On 11/**/2014 Slomin’s retention department [redacted] contacted [redacted] to advise her of same and that it would take approximately ten business days to process. [redacted] refund was mailed on 11/**/2014. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke to a supervisor on 11/**, right before I submitted my complaint. At that time I was told that I would NOT be getting the refund. However, the next morning I received a call from Slomins stating that they decided to give me the deposit back. Thank you Revdex.com, without your assistance I know I would not have gotten that call. You forwarding my complaint to the company allowed us to get our deposit back. Thank you again.

Sincerely,

Review: I continue to receive bills despite the fact that this is not my account. I transferred this account 2 years ago to the party that currently lives at this address. Apparently there was an issue with the transfer paperwork, but that didn't stop Slomin's from cashing the checks from that person for the past 2 years. I understand that she tried to cancel the account, but because of their paperwork error, they refused her request to cancel. This despite the fact that she is the only person residing at the address that is serviced by Slomin's. Slomin's sent me a letter requesting that I cancel the account and I responded on 2/*/14 with a letter clearly stating that the account is not mine and they should abide by the wishes of the account holder (which they clearly told me was to close the account). Despite this, they continue to send me both termination paperwork to fill out and invoices in my name suggesting that they are continuing to accrue charges on the account.Desired Settlement: I would like Slomin's to accept that this is not my account and has not been for the past 2 years. I would like them to immediately stop billing me for a service I have not been a party to for 2 years, and send me a letter stating that this account was transferred as requested by both me and the recipient of the account 2 years ago and a final invoice stating that my account with them has $0.00 balance.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

We understand that [redacted] feels that the security

account was no longer his responsibility because he was no longer residing at located

at [redacted].

However [redacted] was who established the account at this home in September

2006. Official account name change forms

were sent in July 2011 for [redacted] to assume responsibility for

the account but the forms were never returned back to our office.

In November 2013, [redacted] contacted our office

requesting to have the account cancelled.

Slomin’s requires a simple process for cancellation, by sending out a

cancellation letter which must be filled out with a password for security

purposes and signed. Slomin’s has mailed

and emailed cancellation forms on 11/**/2013, 12/**/2013, 1/**/2014 and

2/**/2014, to date Slomin’s has yet to receive necessary written notice of

cancellation from [redacted] or [redacted].

Slomin’s does apologize for any inconvenience that we may

have caused [redacted]. Although we try

to simplify the process for changes to a customer’s account when requests are

made, we are still a security company and procedures must be followed. Furthermore, Slomin’s cannot involve itself

when there is a domestic dispute. Even

though we have not received the necessary cancellation notice, as a gesture of

good faith Slomin’s is willing to settle [redacted] account with a zero

balance if he can please return the cancellation form by 4/**/2014. Another copy has been attached with this

response.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a home with an existing Slomin's system. The system is functional. I am attempting to set the system up with a new company, but it is locked out by Slomin's. Slomin's refuses to unlock the system. I am being told that I am not a customer and that there is nothing that they can do.Desired Settlement: Reset the Dealer Code to the default code or to a code that I am aware of to permit the system to be monitored by another party. I can provide new phone number to access system.

Business

Response:

December *, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. Unfortunately Slomin’s cannot access security systems when there is no active account. However [redacted] recently met with Slomin’s consultant Bruce on 11/**/2015 and signed to use Slomin’s monitoring services for a year. Slomin’s technician visited [redacted]’s home on 11/**/2015 to perform a full check and testing of the alarm system.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Review: Need oil burner cleaned, was told next appt.would be April [redacted].Desired Settlement: Have boiler cleaned BEFORE heating season begins

Business

Response:

November **, 2015[redacted]Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a long time exemplary customer for Slomin’s security service. On 7/**/2015 he chose to use Slomin’s for his heating oil delivery and service needs as well. However, as stipulated under the terms and conditions of [redacted] Econo Pak service agreement system check-ups are to be performed between the months of April and September. [redacted] is currently scheduled to have his system check-up performed on 4/**/2016. Slomin’s also has [redacted] on our standby list and he will be contacted if we are able to accommodate with a sooner appointment. Furthermore, if [redacted] should experience any problems with his heating system, his Econo Pak service plan also includes emergency services twenty four hours a day and seven days a week, including holidays. If you should have any questions, please contact me at ###-###-####.Sincerely,

Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So does mean that they only have 1 mechanic on duty to service heating system . I feel real comfortable about that if my unit fails.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Took a service contract with Slomans on 3-**-2013. Last week Oct [redacted] I called up for service. I am having problems with my Quietside unit. The repair man comes and tells me OH we don't work on those units. You will get your money back for the contract.I explained to him and customers service that before I signed the contract, that the sales person called to make sure my unit was in their service agreement and was told it was. Now I cant find anyone to service it due to an existing problem. I have was called and apologized to by the company. Then told that my case will be used has an educational tool, so it will not happen to anyone else. Sorry not good enough and giving me back my $239.00 is not an option. They need to find a third part like it says on the back of their contract to fix this unit. At 330 am Sunday I had to get my family out of the house and disconnect the unit cause it sounded like it was going to blow up. This is unacceptable and now I do not have heat or how water.I'm retired from FDNY on a disability from WTC on 911. 3 back on neck operation and breathing problems. This is not making my health any better after a week of dealing with this crap. Though it is still warm I am starting to have major health issues from this whole incident. From Slomans, Northerngas who recommended the unit and Quietside who keeps cutting me off when I try to call them.Desired Settlement: I want them to find a third party if necessary and fix this unit I am told it is going to cost me almost $5,000 if I have to have it replaced. Between parts and labor and if the unit goes out of warranty in another 3 months or so then there are going to be major ramifications

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted]. Slomin’s

is a family owned and operated company that has been in the business of taking

care of homeowners since 1923. We take

our responsibility to our customers very seriously and endeavor to achieve

superior customer relations.

Slomin’s first service appointment to [redacted]’s

home was on 10/**/2013 after he reported loud banging sounds from his heating

system. Prior to this date [redacted]

did not contact our office to have the tune up and inspection performed and our

intent was to complete the system check during this visit. Upon our technician’s arrival to [redacted]’s home it was found that the gas heating unit that [redacted]

recently installed in his home is a system that we do not service or supply

necessary parts for. Slomin’s explained

this to [redacted] and apologized for any inconveniences we may have caused. Slomin’s also agreed to give [redacted] a

full refund for his service contract.

Slomin’s acknowledges that an inspection should have been

performed a lot sooner which could have prevented this situation. Regrettably, we still cannot provide a

service contract for [redacted]’s heating system. Upon receiving [redacted]’s complaint

Slomin’s has reached out to [redacted] in an attempt to try and offer a

resolution. Slomin’s has researched [redacted]’s unit and we are willing to send two of our top technicians to his

home to try to get his unit running to get heat and hot water. [redacted] declined our service offer but

did inform us that his system is still under warranty and he is working with

another company for possible repairs.

If you should have any questions please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Giving me back my annual fee and having me pay $700.00 for a company to just try and fix it is not an option. I want them to pay for the service charge also. What is being done by another company is what they should be doing at no charge for me.

They confirmed they work on my unit by visual sight and to the company over the phone in March when I took the contract.

This error on their part does not make what I'm going through right. I still don't have it fixed cause I do not have the money to pay right now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As stated in our previous response, Slomin’s position does remain the same.

[redacted] declined our offer on 10/**/2013 to render service to his heating system. Unfortunately Slomin’s cannot cover the cost for another company to repair [redacted]’s heating unit. We have made several attempts to contact [redacted] again to discuss his unresolved complaint. Slomin’s is still willing to send two of our top mechanics who have researched [redacted]’s type of heating unit to try to get the system running for heat and hot water. If [redacted] would like to accept our offer to service his heating system we ask that he contact our office as soon as possible.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I told slomins not to renew my contract and they said I never called.I called customer service and was told in no uncertain terms I was lying.I have done businees many times and never had this experince wwith them.very un happy

Review: I called Slomins on Friday 1/*/2015 to set up oil delivery. They stated their delivery would be $2.599 per gallon, and in no point in the conversation did they say I had to sign a contract. I did advise that I would re-look at renewing the existing contract in February 2015 when the original contract for both oil and oil burner service was up. The oil was delivered on 1/*/2015 at $3.099 per gallon. 50 cents higher than negotiated. We called Slomins to find out what is going on, They said they would not lower the rate until we signed a contract. We did not authorize this. This is a bait and switch tactic. We told them to lower the rate to their promised price. They refused. We told them to come back and get their oil out of our tank then. They refused. Slomins has been nothing but lies and false promises since we originally signed on with them in February of 2013 - starting with their sales guy.Desired Settlement: lower rate for this delivery to the promised $2.599 per gallon.

not to deliver oil to this address going forward

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 2/**/2013 for automatic oil delivery to receive a fixed rate of $3.649 for one year up until approximately 600 delivered gallons. He also purchased Slomin’s Econo Pak Service plan for his heating system. Upon expiration of [redacted]’s fixed price agreement on 2/**/2014 Slomin’s does continue to make automatic deliveries at the retail heating oil price on the date of the delivery unless he chooses to obtain a new fixed rate or discontinue his services. As a courtesy Slomin’s added a $.015 variable rate discount because no new agreement was made. Prior to Slomin’s delivery to [redacted]’s home on 1/**/2015, the last delivery we made was on 1/**/2014. This was because his deliveries were on hold due to a past due balance and we made many attempts to contact. (See ledger attached) On 9/**/2014 [redacted]’s made a payment of $85.87 which left him with a $100.00 balance and eligible to receive an oil delivery. Slomin’s continued to try and contact [redacted] and did not release a delivery because of the many months of account inactivity. On 11/**/2014 [redacted] sent an email notification in response to our attempt to contact and informed us that he did not want his account closed. Again we tried to contact [redacted] to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled. On 1/**/2015 [redacted] contacted our office to request an oil delivery. [redacted] account was inactive and there was no fixed rate on the account. Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $2.599 and an agreement was emailed to [redacted] at [redacted] for him to accept. A delivery was also released at his request. Because [redacted] did not confirm the email offer sent to him he received his delivery at the posted retail price of $3.249 less the $0.15 variable discount which totaled $3.099. To date [redacted] still has not accepted the new pricing offer. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Upon receipt of this complaint Slomin’s has cancelled [redacted]’s account as he requested. Unfortunately [redacted] chose not to accept our new pricing offer and is not entitled to any reduction on the cost of his oil delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomins left out some very important details: see my responses in BOLD"Prior to Slomin’s delivery to

[redacted]’s home on 1/**/2015, the last delivery we made was on

1/**/2014. This was because his deliveries were on hold due to a past

due balance and we made many attempts to contact." - salesman who sold me the contract advised us (my wife and I) that we were allowed to pay off the oil monthly as long as we paid the interest charges (this is not the issue now though but just wanted to point it out) and as long as we called their office to let them know what our plan was to pay off the balance. I provided this detail to them on 3/2013 and 2/2014. Slomins seems to be giving us grief over this, although we paid off the balance as planned.

"On 9/**/2014 [redacted]’s made a payment of $85.87 which left him with a

$100.00 balance and eligible to receive an oil delivery. Slomin’s

continued to try and contact [redacted] and did not release a delivery

because of the many months of account inactivity." - I did not get one message or email about this until 11/*/2014 when I was advised that my account was cancelled via an email only communication. "On 11/**/2014 [redacted] sent an email notification in response to our attempt to contact

and informed us that he did not want his account closed. Again we tried

to contact [redacted] to discuss his account in depth due to its status

but to no avail and subsequently his account was cancelled." - This is partially true. When I received a notification on 11/*, not only did I send an email, but I contacted them asking them to make a delivery of oil. I was told no problem, I was paid up and I was provided with a new account number, and advised that I would have to access the oil account online separately due to the new account number provided (which recently has been taken off line again - so how am I supposed to pay my bill?)Almost 2 months went by and no delivery of oil - so... "On

1/**/2015 [redacted] contacted our office to request an oil delivery.

[redacted] account was inactive and there was no fixed rate on the

account. Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $2.599 and an agreement was emailed to [redacted] at [redacted] for him to accept. A delivery was also

released at his request. Because [redacted] did not confirm the email

offer sent to him he received his delivery at the posted retail price of

$3.249 less the $0.15 variable discount which totaled $3.099. To date

[redacted] still has not accepted the new pricing offer." -- I actually called on SUNDAY 1/*/2015 (I did not call on 1/2) for emergency oil burner service because my heating system was not working. They refused to send a repair man to my house and told I should call back on 1/* to resolve. I decided to call someone else (No Doubt Oil Burner Service) and they fixed my heating system (this is really another item that should be addressed with Slomin's not upholding their own agreement to provide service upon demand but I did not make a big deal on this one). When I called back on 1/* to find out what is going on, they told me that my account was cancelled. I went into detail once again about the situation and they said they would release a delivery under the new account #. [redacted] was very nice but in no part of the conversation did she say that I had to sign a contract to agree to the $2.599. I asked how much for the delivery and she quoted me that amount. I advised her that I would call them to discuss the contract on the 3rd week of February to go over a fixed rate at that point. She did advise that she would send me an email about the delivery but she did not say that the email would be a contract. It was not until I read the email that I realized they wanted me to sign a contract on fixed pricing and it was not until I actually received a delivery that they decided to charge me $0.50 per gallon above their quoted rate-- If -- and only if, I knew they were going to charge me that much, I would have not had them make the delivery. In Summary: My experience with Slomin's oil since inception has been a nightmare. Horrible verbal communication, and their unwillingness to provide top notch customer service to their clients in order to rectify issues to keep their customers happy, has been a major issue. This is why I will never use them going forward for oil delivery & burner service. I expect them to honor their $2.599 rate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As written in our previous response, Slomin’s position does remain the same. If you should have any question, please contact me at ###-###-####. Sincerely, [redacted]

Review: I have had slomins for 2 years. They installed a wireless system that was supposed to work . I have had many calls and people out here. There system always breaks and they want me to pay. It's their system to why should I pay for it. It has never worked. It's down more than working. I have 2. Kids no alarm. I called today to cancel they said $1500 plus $300 fee. This is crazy. They do not know how to treat people or their customers. Their techs did not by far a do a fair job. Nothing works and all they do is threaten me with$1800 fee or a fee to fix their crappy system. Please help me leave this place. They can have it all back. Thank youDesired Settlement: I would like them to fix it or let me go to another company.

Business

Response:

[redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] signed with Slomin’s to perform his alarm installation in August 2012 and agreed to use our monitoring services for a period of five years. Slomin’s completed the alarm installation for [redacted]’s on 9/**/2012. Since the installation Slomin’s has visited [redacted]’s home four times. These visits were not only for service but also included repairs that were not caused under normal use of the alarm system.

On 5/**/2014, [redacted] contacted our office to report a problem with his keypad. After trouble shooting with our customer service representative it was determined that service was needed. [redacted] was no longer under warranty and he declined having the extended maintenance coverage to his alarm so he was advised or the $79.00 per house plus materials cost for service. [redacted] was unhappy with this information so as a consumer courtesy Slomin’s representative [redacted] offered one hour of service at no charge and an appointment was scheduled for 5/**/2014.

[redacted] contacted our office again on 5/**/2014 to cancel his service appointment. Slomin’s representative [redacted] inquired as to why [redacted] no longer wanted the service performed to his alarm. [redacted] informed her that he had other alarm companies coming to his home that were willing to pay his early termination fees. [redacted] attempted to resolve [redacted]’s dissatisfaction by agreeing to perform the necessary service to his alarm system completely at no charge even if it went over the one hour free service offered to him prior. [redacted] declined offer and cancelled the service appointment scheduled for that day.

Providing reliable and low cost home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s last contact with the [redacted]’s was on 5/**/2014 in response to an fire alarm activation at their home that was triggered accidently. If [redacted] is still experiencing a problem with his alarm system Slomin’s would like to perform the necessary service to remedy that. Should [redacted] decide that he would like to cancel his services he will be responsible for the early termination fees for his remaining thirty nine month obligation that will bill $1494.12.

If you should have any questions, please contact me at [redacted].

Sincerely,

Review: Three times between december ** and January * my heating system failed to operate properly. My heating system is covered by a ser[redacted] contract (february 2013 to february 2014) which was paid in full. After having no heat on one of coldest days in long island history I waited over eight hours for slomins to resolve the issue only for the problem to recur. After sending a complaint letter to the [redacted] and [redacted], I was sent a letter in response (available upon request) which stated that slomins wil not honor the contract and will not resign a future contract. Having no heat has left me ill and sick.Desired Settlement: I request a refund for my service contract which slomins [redacted] refuses to honor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly, I'd like to thank you for responding so expeditiously to my unfortunate complaint. Sadly it has come down to this, as I have not been able to make any progress with slomins inc. by phone or by writing.

I signed a service contract in February of 2013 for automatic oil deliveries, oil service and alarm service. This contract was binding on both ends and has not been honored, thereby making slomins in default of the contract.

I called slomins three separate times for essentially the same problem. The first call was 12/** where I expressed a concern that there was water in my oil tank and requested the mechanic measure and remove it before my pipes or lines freeze. The mechanic measured the water (2"), simply laughed at me, and referred me to my oil tank manufacturer. The second call was in January, when due to freezing oil lines, my oil burner failed to operate on one of the coldest nights in recent history. I waited over three hours for a mechanic to respond which resulted in my fiancee becoming ill. When he responded he got my heat working and assured me I wouldn't have any additional problems. Three days later the same exact problem occurred due to freezing oil lines. This time my wait was over four hours for a mechanic resulting in my lateness to work. This time the mechanic seemed to fix the problem and work more thoroughly toward a solution. The mechanics and several management employees advised me to write a letter of complaint to the owner due to my dissatisfaction with the response to my ongoing issue.

I sent a very thorough and well written letter expressing my dissatisfaction with the service, the company's long and dangerous wait times and their management's handling of the ongoing situation. This letter (which I was instructed to write) was met with a rude and dismissive written response from [redacted]). This letter is available to you upon request and will show you in clear english that slomins will not deliver oil to my house as agreed upon and this decision effectively "nulifies" my service contract exact quote. This letter is atrocious, unbelievable, shocking and eye opening in every way. The Revdex.com, current, as well as future customers need to see it to ensure they realize what business they are engaging with.

Although slomins insists that this contract is "free", it absolutely barred me from engaging in business with other oil companies therefore making me their customer and only theirs. Slomins failed to fix my problem, honor the contract with oil deliveries or honor the service contract.

As of last week my oil burner failed to operate again for the third time due to freezing lines. I called slomins at 0605 (phone records available) in the morning and was told that there was no actual time frame for a mechanic to come out. I waited six hours, and my boiler began to work on its own. When I called to cancel the mechanic I was told that there was no record of my call. I believe that I was purposely ignored and my service contract purposely disregarded or "nullified" as the [redacted] arranged.

I pay my oil and alarm bills to slomins every month on time or early. I followed all of their (managemnt and mechanics) instructions, I honored my end of the deal paying them close to $2, 000 for the oil and alarm. I was written an offensive and alarming letter in response to my legitimate complaints. My expectations were reasonable. Additionally, for slomin's [redacted] to put in writing that my service contract was nullified over a month before its expiration, and their outright refusal to respond or deliver oil as agreed upon in our contract has put me in a position that I have no other choice but to appeal to your judgment.

Respectfully,

My first call was in December.

My second, third and fourth calls were in January not December, sorry. Please call me to discuss.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

On 2/**/2013 [redacted] signed two contracts with Slomin’s.

The first was a guaranteed fixed heating oil price for oil deliveries and the

second was for a free Econ Pak service plan. The term of these contracts were

for one year.

[redacted] received his first delivery, from Slomin’s, on

3/**/2013 and 54 days later on 4/**/2013 he called our office claiming we

spilled oil on his home, staining his siding. An oil [redacted] was dispatched

to the home to inspect the siding and his report stated that it was tar and not

oil on the siding. This answer was not acceptable to [redacted], so the [redacted]

was again dispatched to the home to meet with him in person. He was still unhappy

with our explanation but eventually dropped the issue after several phone calls

to customer service.

In his complaint, [redacted] mentions three dates in which

he claims his heating system failed. The first call was made to our office at

7:43pm on 12/**/2013 with a complaint that our oil driver left a pipe in his

oil tank during a delivery that took place two weeks prior on 12/**/2013. At

this time of the evening Slomin’s deals with emergencies only and since he had

heat in his home, [redacted] was advised that we needed to send someone in the

morning to assess the situation. When the mechanic arrived at the home, it was

once again discovered that the problem was not caused by the Slomin’s oil

driver. The oil tank [redacted] has is a double walled tank and when the interior

wall is leaking it puts out a rod to let the owner know that there could be a

serious problem.

The next two calls were legitimate heating problems and

were responded to in a reasonable amount of time. On 1/*/2014 at 1:42am, [redacted] called in requesting service for his boiler being down. The Slomin’s technician arrived at his home

at 5:14am, which was 3 hours and 32 minutes after he called. He determined that

because of the extreme temperature outside (below zero), the customers oil

lines had frozen and he spent almost 2 hours thawing the lines to get proper

oil flow. On 1/**/2014 at 11:10am, [redacted] again called in for service and the

technician arrived at his home at 2:09pm, 2 hours and 59 minutes after his call.

This problem was also related to the oil lines, which was not an uncommon

occurrence on Long Island at this time, due to the record cold temperatures.

Slomin’s is a family owned and operated company that has

been in the business of taking care of homeowners since 1923. We take our responsibilities to our customers

very seriously and endeavor to achieve superior customer relations. Unfortunately, it seems we are unable to

achieve this with [redacted]. He claims we left him without heat 3 times and that

it took us 8 hours to respond when he had no heat, neither claim is true.

Lastly, [redacted] states that he sent a letter to our

executive board listing his complaints and the response was to cancel his

contract. [redacted] did send a letter that contained unreasonable demands and

expectations as well as the exaggerations of events that were previously defended

in this complaint response. After reading the letter, the [redacted] came

to the conclusion that no company could live up to his expectations and

responded with a letter stating that it would be best for both parties to not

continue our relationship after his contract expires. Nowhere in our letter

does it state we are cancelling his contract.

Slomin’s will honor his service plan until 02/**/2014.

Slomin’s has always cooperated with the RevDex.com in matters that come to your attention and we are open to your

suggestion in this matter. However,

Slomin’s does not believe it has conducted itself in any manner that would

warrant your office’s intervention. [redacted] is requesting a refund for something that he never paid for. As mentioned

earlier he signed for a free service

plan on 2/**/2013.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Review: I have a oil contract with Slomins as well as a service contract that I paid extra for. I noticed oil was very low on 2/** I placed a call to Slomins to request oil. I was told I had enough oil ( not sure how she could see the gauge from the phone!). I placed three more calls telling them that I would not make it through the night. I was told I would have a delivery by Saturday!! I said that's fine but you need to send someone over to my house with oil to hold me over. I was told this was not an emergency. I needed to call back when my oil burner shut off ! At 3 am my burner shut off by 5 my pipes were frozen. They sent someone with 10 gallons. Told me my pipies were frozen call a plumber. I have called several times for assistance. Have been pushed off. So angry. Why did I pay for a contractDesired Settlement: I want a refund of 125$ for my service contract and refund for ALL EXPENSES I HAVE INCURRED DUE TO THIS COMPANYS NEGLIGENCE

Business

Response:

[redacted] Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been communicating with Slomin’s customer service supervisor Patricia. Her issue as described in her complaint has been addressed and appears to have been resolved. In lieu of refunding [redacted] $140.13 for her Econo Pak Service Plan, Slomin’s performed a non-covered service at [redacted]’s home on 2/**/2015 to add anti-freeze to her heating system. This service would usually cost $350.00 and Slomin’s rendered at no charge. Slomin’s has also agreed to reimburse [redacted] the cost she incurred to hire a plumber for her home. [redacted]’s refund is currently being processed. Slomin’s does apologize for any inconvenience we may have caused [redacted]. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In may of 2014 my house burned down and my family lost everything

The house was completely destroyed including the alarm system that slomins provided ive been in contact with slomins several times since this had the account put on hold while the house is being rebuilt . Ive spoke to several slomins reps at least 5 different individuals including 2 face to face out on the street EVERYONE that I spoke to said slomins will reinstall the equipment at no charge and I will continue with my monthly payments for service once the home is rebuilt and the alarm is back in service. Now is time to reinstall the system and after 3 calls to slomins waiting for the individual whos name is [redacted] to call me to set up a install date that I had to call 3 times before I got a call back after numerous other slomins reps told me he would be contacting me within 24 hours 2 weeks and 3 calls later I finally got a call back we discussed a few things about the equipment that I had concerns about and he said he would have to see what the price change would be I said I was told 5 different times by 5 different individuals that there is no charge to reinstall the equipment due to circumstances and eds response to me was yes I do have to pay for the equipment and labor to install and even after telling him about what everyone else told me he said well you have to pay so even after stressing the issues that we lost everything all his response to me was well your not paying for it anyway your Insurance money is witch infuriated me because this guy has no idea how bad the insurance company screwed me and my family over im spending 150000 out of my pocket to rebuild The last thing I need to hear is this from some unprofessional rep. Every one else I have dealt with at slomins has been a pleasure and assured me that there wouldn't be a charge and now the guy who I gotta go through to get someone out to my house to do the work is the complete 180 from the rest [redacted] at ext [redacted] is who said they are charging and I believe he is the individual who schedules all the installations .Desired Settlement: Replacement

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has spoken to [redacted] on several occasions regarding the fire that occurred at his home which we were saddened to hear. [redacted] signed with Slomin’s on 4/**/2013 to receive our free security equipment installation package. In return [redacted] agreed to use Slomin’s monitoring service for a period of five years. Slomin’s performed the installation at [redacted]’s home on 5/**/2013. In June 2014 when [redacted] contacted our office to inform us of the unfortunate news, there was forty seven months remaining on his sixty month monitoring agreement When [redacted]’s house fire occurred because he was under obligation, in an attempt the assist with his monitoring billing Slomin’s put his account on a “special handling” status while the home was being rebuilt. Upon completion of renovations Slomin’s agreed to do an inspection to see what new equipment would be needed. [redacted] was advised by Slomin’s retention department [redacted] on 6/**/2014 and Slomin’s [redacted] on 6/**/2014, that the inspection will be performed at no charge but all cost associated with the installation of any new alarm equipment will be billable. Slomin’s also agreed to credit [redacted]’s account for the months without the alarm system, restart his monitoring obligation/billing once the alarm was re-installed and monitoring service restored. On 1/**/2015, Slomin’s performed the inspection at [redacted]’s home. All components from the previous alarm system were gone and an entire new alarm system was needed. Slomin’s consultant [redacted] spoke with [redacted] on 2/**/2015 to discuss the cost to install the new alarm system but [redacted] declined because he wanted the new system to be installed at no cost. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is more than willing to install a new alarm system for [redacted]’s home. Unfortunately as it has already been explained to [redacted], Slomin’s cannot perform the installation at no charge. Should [redacted] decide to move forward with the alarm installation, we suggest he contact our office at his earliest convenience. If [redacted] chooses not have Slomin’s install the new alarm system at his home he will be responsible for the balance due under special handling of $293.78 and the remaining thirty nine month monitoring obligation of $1494.12 totaling $ 1787.90. As a consumer courtesy, Slomin’s is willing to settle [redacted]’s obligation for a reduced amount of $975.00 if paid by 4/**/2015. If you should have any questions, please contact us at ###-###-####. Sincerely, [redacted]Slomin's Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will have slomins install a new alarm system and I will pay for the installation I spoke to 2 very nice gentleman and the matter was resolved however I think slomins should make this more clear to there sales men and reps because I was given false information on several occasions. Also [redacted] should be retrained in public relations because he handled the situation like a true unprofessional given the nature of this whole situation

Sincerely,

Review: New oil line installed 10/2015. Had two incidents with the integrity of the installation since 10/2015 which resulted in damage to my property. The company says it does not do pressure test to ensure integrity of newly installed oil burning pipe. According to my town code, Town of Smithtown, the town has adopted National Fire Provention codes under NFPA. NFPA 31 indicates that pressure tests need to be done on replaced oil burning pipe for 1 1/5 psgi for 30 minutes. I have a video of the service man not doing the pressure test and a recorded phone conversation with a Slomins representive stating a Sr supervisor says a pressure test does not need to be done, even after furnishing Slomins with an email showing Smithtown codes and NFPA 31 standards.Desired Settlement: I would like a pressure test done on the newly installed oil burning lines that Slomins installed for the second time, to ensure the safety and health of my family.

I would also like Slomins to replace my damaged carpets and sheet rock that were damaged as a result of unlawful blatant code violations that put my family at risk.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has performed the pressure test to [redacted]’s oil lines on 5/**/2016. [redacted] was advised to send our office an estimate for repairs to damages caused by oil leak. Upon receipt and review, [redacted] damage claim will be handled accordingly. If you should have any questions, please contact me at ###-###-####.

Review: I am a budget customer paying 260/month thru May of this year. Presently I owe Feb and the current March payment. I am in desperate need of an oil delivery. I called to confirm that I could still get my delivery and was told by one employee [redacted] that the account was not on hold so yet he would arrange the delivery. I agreed to pay the past due payment. I received a message on my home phone to call them because the account was past due. I called and explained that I had already made payment arrangements. I was told by a different employee [redacted] the same day today March ** that now my budget was extremely upside down based on the cold temperatures this year and in order to get a delivery they required a payment of 800. Currently my account shows a balance of 1100. Since I still have 4 budget payments left as in the past I did not realize that the company could do this. They stated that because I am over 40 days past due on the oil deliveries and the budget is off due to the cold temperatures that they would not deliver without the large payment. I have been a loyal customer of slomins for over 10 years and NEVER been treated this way. I offered to pay the past due month and then make a second payment in 2 weeks to catch up the budget and they refused. My tank is now on 1/4 and there are 3 kids in the house who will be going without heat because they are asking for something that is not possible. If I had 800 I would not need a budget. I have always been allowed to catch up at the end of the budget and roll a portion over I have never been treated so poorly or as a deadbeat. I have a budget I should not be considered delinquint or past due.Desired Settlement: Be allowed to pay the February budget payment as I stated now and then at the end of the month when I receive my paycheck pay the other March payment of 260 with an adjustment at the end of the budget to catch up. I need a delivery NOW or my house will be cold with a family of 5 living in it.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s does apologize for any inconvenience Mrs.

Saporita feels we may have caused. However,

[redacted]’s interrupted her automatic delivery schedule when she contacted

our office on 3/**/2014 to request a hold her next delivery until April. This time of year Slomin’s has representatives

contact its budget customers who payments are expected not to cover their

balance by a large margin. Upon review

these customers are asked to send in additional money to assist in lowering

their balance. Although [redacted] made the initial contact when she called

our office on 3/**/2014 to now request that her delivery be made, it was still

Slomin’s responsibility to inform [redacted] of the status of her

budget. [redacted] made her budget

payments consistently for the majority of the budget season, but her monthly

payments of $260.00 were not meeting her fuel oil requirements. It was not Slomin’s intent to upset her by

asking for the additional $800.00 payment, but rather to protect her from

having an even larger balance at the end of the budget season in May.

On 3/**/2014, [redacted] made the $800.00 payment

asked of her and Slomin’s made a delivery on 3/**/2014for 143.1 gallons. [redacted]’s has two payment of $260.00 remaining

on her budget which still will not cover the current account balance of $918.47. Slomin’s does appreciates the fact that [redacted] has been a long time customer and there has been no interest charged

to [redacted] on the standing balance while on the budget. There was no malicious intent when we asked

[redacted] to pay additional money towards her account but again we do

apologize for any inconvenience we may have caused [redacted] and her

family.

If you should have any questions, please contact Slomin’s

at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Slomins is not even close to being accurate and one big lie. Yes I contacted them and asked to hold the delivery, but I then contacted them back two weeks later and asked that I remain on schedule. AT that time I was told that my account was not on hold and there were no issues. The delivery would be made. When I called back to confirm the delivery I was told that there was no delivery scheduled. AT that time I was received multiple calls a day at home from collections. Confused because I am a budget customer I called them and asked if there was a problem, the first time I was told no that its traumatic and I was in good standing.Still no delivery, I called back again and now concerned was told that they required a payment for delivery. NOt just my budget payment but $800 or they would not deliver. Let me be clear I was told there would be no delivery. When I got extremely upset because I have three children and cannot go without the heat I was told that they did not care and I had to pay or there would be no delivery. I actually cried on the phone and the heartless person on the other end repeatedly told me that my problems were not there concern and I had to pay or we would run out of oil and then I would have to pay more because there would be additional fees. Distraught I asked repeatedly to reduce the amount because I do not have $800 sitting around to pay or I wouldn't be on a budget. Nothing, extremely distraught I had to borrow the money in a the form a loan to pay them so I would receive the delivery. The day I paid I called and begged literally for the delivery to be that day. They did in fact delivery but refused to fill my tank. I Called back twice and was told that the tanker was running low and they would return. To date they have not, when I questioned it again I was told that sometime in April they would be back. I am at a half now and dont need oil with the weather warming up. AT this point I want Slomins to release me from my contract because I feel that they have handled the account poorly and lied repeatedly to me and you regarding this complaint. I was treated like a deadbeat more than once and the people in the customer service department are awful. I am a good customer and have been for years this is not how you treat good customers. When someone says I have kids who are going to be cold because you wont delivery anything or work with me you be sympathetic and try. Specially if they are a decent long-term customer. I no longer wish to do business with this company. They are holding the oil delivery ransom so I pay. It is not my fault that the winter was cold and the oil budget was off this year, I am sure I am not the only person with this issue. If they will not allow me out of my contract then I will call them when I want oil for the remainder which is until September if I remember correctly. They should be ashamed on how much they lied and how they treated me and my family.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].

Slomin’s always tries to work with its customers whether they choose to be on a budget or not. We also understand this winter has strained many of our customer’s financial situations. As a full service oil

retailer, although our goal is to protect our customers from running out of oil, we also have to protect them and ourselves from creating a financial situation that can make it even more difficult for our customers to come back from. The Budget is a monthly payment option that is estimated and meant to assist customers with their fuel costs during the heating season. However the budget is not meant to ignore when it is apparent that a customer fuel needs are out weighing their monthly payments by a large margin. Slomin’s is not blaming our customers for the difficult winter that we have endured, but as homeowners and/or renters it is also their responsibility to ensure their budget payments are current with their needs.

Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office’s intervention. As previously stated, Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her. Although Slomin’s has acted within our contractual responsibilities, to settle [redacted]’s complaint we will cancel her heating account without penalty.

The remaining balance due on [redacted]’s account is $658.47 and there will be no interest charged if paid in full by 6/**/2014.

If you should have any further questions, please contact me at ###-###-####.

Sincerely,

Slomin’s Inc.

Review: My oil burner is shutting on and off and not staying on, I have called the service Thurs 12/**/13 the representative explains this is not an emergency unless I don't

have heat or hot water, can't get a service tec out until the following thursday!!!!!!!

I called again on Fri eve and another so called expert explains if the burner is running, no matter how it's running, the only have service come out

for :"emergeency" Again the burner is still shutting on and off ... He will squeeze me in on Monday .........

As now I am irate and will never have this company as an oil provider... They are horrible

I also have waited 6 mos for a cleaning of burner which I scheduled in Sept. for them to tell me they are six months out on cleanings the don't seem do want to service their coustomers just take our moneyDesired Settlement: I want my delivery of oil stopped after January * 2014. and not be liable to their contract becasue they DO NOT SERVICE THIER CLIENTS

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

On the morning of 12/**/2013 [redacted] contacted our

office to report that her heating unit was cycling on and off. At that time [redacted] was informed that we

were only performing same day emergency services which include customers that

have no heat at all in their home, severe water leaks that are related to the

heating system and severe oil leaks which pose an environmental and health

hazard. Slomin’s was in no way trying to

neglect [redacted] and her family of the service they were seeking. However [redacted] was not experiencing any

of the aforementioned emergency situations and as a full service provider

Slomin’s has to make sure we prioritize services appropriately. [redacted] contacted our office again the

evening of 12/**/2013 and because she still was not experiencing a heating

emergency was advised the same as day prior.

The afternoon of Saturday 12/**/2013, [redacted] contacted our office

once more but this time she reported that there was smoke in her home from the

boiler. Slomin’s did consider this an

emergency situation and we performed service to [redacted]’s heating unit that

same afternoon.

Slomin’s is a family owned and operated company that has

been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its

customers very seriously and endeavors to achieve superior customer

relations. Unfortunately Slomin’s cannot

relieve [redacted] from the balance of her obligation. Our services are always available for those

customers who are in need and our actions were within the confines of [redacted] service agreement. Nevertheless,

during the heating season we must

facilitate services based on severity and availability. Slomin’s appreciates [redacted] patronage and would

like to continue our relationship that began in June 2013, but if [redacted]

chooses to terminate her services with Slomin’s at this time her account will

be subject to the early termination fee of $599.00.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Review: My Sister who has now become deceased had gotten an account with Slomin's Shield to protect her home and health from invaders. one being a neighbor who infringed his ability to enter her garage and home without her authorization and take inappropriate action and behavior while in her home of an 24 hour [redacted] and [redacted] patient. The Slomin's Shield was installed and "hot-wired to her basement electrical outlet and screwed into the receptical with two screws and a plastic cover so no one could remove or touch it. The breaker popped while running the washing machine, dryer and iron and could have caused a fire with this kind of contraption.My Sister had called them firm to cancel the service and was confronted by two very bratty young ladies accusing her of lying about the situation. She then put a letter into to Slomin's and advised them that she would not be paying the cancellation fee as she had switched to another company who she liked much better and was more compassionate to an individual with a sever medical condition than these two punk girls who felt no remorse of aggravating a person with a severe handicapped person by fight with her over the phone. The end of her letter states, "If I am called again by Slomin's I wish to be given a return number by the so called Customer Service line to be connected immediately to management. Otherwise, cease and desist from calling me."They actually accused her of "Making Up Stuff."They are now tirelessly sending a decease person their bill, and have had three different parties inform them they no longer are using this service. Slomin's was asked if they wanted their equipment back, the answer was no. They were informed that the customer had switched to a more reliable service that is well know. They don't seem to care and are threatening a deceased person for the alarm installation, which could have sparked a fire by it's funky installation and for monitoring fee for the balance of a five year contract that never even had a "right to recindDesired Settlement: Refund what she paid to you in the first place or "Cease and Desist."She did not want to do business with the brats answering the phone. By the looks of the complaints on this company, It's no wonder. In Honorable Memory of [redacted]

Business

Response:

April **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of [redacted]. Slomin’s is sorry to hear of the passing of our customer [redacted] and we offer her family our deepest condolences. Slomin’s was made aware by [redacted] that she had another alarm system installed in November 2014. At that time [redacted] did not mention any problems with the alarm system other than her not being able to use it and disliking the tone from the keypad. With all new installations, Slomin’s provide a one year warranty for service and parts if any issues occur under normal use of the alarm system. Since the installation was performed for [redacted] on 3/**/2014, Slomin’s has not visited her home to render any service to remedy the problem as [redacted] states in her complaint. If any of our customers report a problem that they are experiencing with their alarm system and basic over the phone trouble shooting does not rectify issue, Slomin’s must offer to send a service technician to the home. Not only to resolve the service issue at hand but also to determine the possible cause. Slomin’s does apologize if [redacted] feels we were being accusatory towards her late sister. However Slomin’s was never given the opportunity to confirm and/or repair the alarm system as [redacted]’s reports. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention. As it was advised by several customer service representatives to [redacted]’s relatives, to cancel her account a copy of her death certificate must be received to do so. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Review: On 2/*/2015 received a call from Slomins saying they would deliver Oil on 2/*/2015. I stuck the tank (1000 gal tank), and recorded 10 inches which is 150 gallons. Slomins did not show up on 2/*. Received another call on 2/* saying they would deliver 200 gallons ( which is the amount I requested), on 2/*. I measured the oil in the tank on 2/* at 7:30pm and recorded 9 and 5/8 inches, approximately 140 gallons. The deliver was made on 2/* and a receipt was left for 200 gallons. The tank was measured again on 2/* at 8pm and 15.5 inches were recorded. This amounts to 280 gallons. Slomins did Not deliver 200 gallons. The most that could have been delivered based on the stick readings would be 150 gallons. I called Slomins on 2/* and reported the discrepancy and was told I would be contacted to discuss the issue. Today is 2/** and I have not received any phone calls regarding this error.

At my previous address, I also had a contract with Slomins and had a similar issue regarding a delivery. I did not file a complaint even though the issue was never resolved. I was told by a Slomins representative that the truck was checked and no issue was found.

This account was purposely set up so that no automatic deliveries could be made prior to having the tank measured.

Prior to signing a contract with Slomins in November of 2014 I had received 3 oil deliveries from Suffolk Oil. Each time the stick measurements matched exactly the amount that had been delivered.Desired Settlement: Adjust the bill immediately to reflect the amount that was actually delivered. I have no intention of paying for 200 gallons after receiving 150. An alternative would be to schedule a delivery of 50 gallons.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has looked in to the amount of delivered that [redacted] called to dispute on 2/**/2015. It has been confirmed that Slomin’s did indeed delivery 200 gallon to [redacted]’s oil tank. To avoid [redacted] concerns for future deliveries, Slomin’s can also arrange for our driver to stick his oil tank before and after the delivery to confirm the amount that is being delivered. Slomin’s has always cooperated with The Revdex.com in resolving matters that are bought to your attention. Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923. We do not believe that we have conducted ourselves in any manner that would warrant intervention. If [redacted] is still convinced that Slomin’s is wrong he may contact the Suffolk County Department of Weights and Measures at ###-###-####. To verify the authenticity of the meters on our trucks, it is required to have them regularly inspected. Slomin’s has always had a good reputation in the community and would welcome an impartial agency confirming that fact. If you should have any questions, please contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your Answer Here]

Slomins did Not deliver the 200 gallons as stated in their response. The tank was indeed stuck before and after the delivery. No one from Slomins has been here since the complaint to stick the tank. Slomins suggestion of having the driver stick the tank before and after the delivery is unacceptable. Please explain how this would discourage Slomins from delivering less oil than they promise. As I have stated in the complaint, I have stuck this tank many times when having oil delivered by Suffolk Oil Co. Without incident. Slomins should admit the "error" or "theft of service" and immediately deliver 50 gallons on a schedule date. At that time, I will stick the tank as I have always done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted] Slomin’s position has not changed. [redacted]’s argument is the very reason why agencies such as the Department of Weights and Measures exist. As mentioned in our previous response, all of our delivery tickets are meter read and the meters are regularly inspected and mis-reading fifty gallons is next to impossible. Our main goal is to build and maintain a long term relationship with our customers. Establishing trust is very important in achieving this task and our integrity is what has sustained Slomin’s for over ninety years. It is apparent that [redacted] is adamant on his position but so are we. Because we have not been able to resolve [redacted]’s complaint in the manner which he desires, Slomin’s has made the decision to cancel [redacted]’s account without penalty. Slomin’s does apologize if [redacted] feels we have inconvenienced him in any way, however Slomin’s will not make any further deliveries to his home. If you should have any questions, please contact me at ###-###-####. Sincerely,

[redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have Your Answer Here]

I have read Slomin's response. Canceling my contract is certainly the easy way out for Slomin's. Is it Slomins policy to cancel all the customers who stick their own tanks only to find out Slomins has not delivered the amount of oil promised? [redacted] should understand that I was not inconvenienced by Slomin's, but I was a victim of theft. I have already went ahead and paid the invoice for the 200 gallons Slomin's said they delivered in hopes this issue would be resolved in good faith. Obviously it has not. [redacted] also mentions the Department of Weights and measure. I have no doubt the equipment installed on Slomins oil trucks are checked for accuracy. I also have no doubt that the same equipment can be manipulated. Let me Explain this in a way [redacted] may understand. Every house is equipped with an Electric meter which monitors electric consumption. These meters are highly accurate and for the most part tamper proof. However, every year people find ways to steal electricity. They accomplish this by bypassing the electric meter similar to what an Oil truck driver can do. It is my hope that the Revdex.com will down grade Slomins status and turn this case over to the DA's office. Slomins customers should also be notified to either stick their own tanks or have an outside consultant perform this task.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: An advertisement misrepresenting a service

A bait & switch advertisement

An advertisement with unrealistic/unsubstantiated claims

The authenticity or validity of a contract is in question

The non-delivery of products

A sales presentation with unethical sales practices

A sales presentation that had a verbal representation not consistent with the written agreement

A sales presentation that failed to disclose key conditions of the offer

An unreasonable or excessive delay in completing service

I signed a contract with Slomins after a sales rep came to my house and presented an offer that was too good to be true. He stated that under the agreement, I had a year to buy a minimum of 600 gallons of oil from the company. I asked many questions, even spoke with a supervisor to get further clarification on my obligations. After signing the contract I ordered my first delivery of oil (175gallons) this was right around the end of the winter season. I made the supervisor aware of the fact that I would not be taking any oil during the summers because I had other financial obligations, to which he stated was ok, just let them know when they called that I did not need a delivery.

In the last week of Oct. I called for my next delivery, Slomins told me that they would not be able to deliver until Nov. *, we waited. On the [redacted] they came to deliver the oil and only delivered 8.6gallons, and told my elderly mother that they could not deliver anymore because they could not hear a whistle during pumping, and would come back the next day to fix the issue. We waited another 4 to 5 days, no one called or showed up. My mother then decided when I was at work that it was too cold to remain in the house without heat with my [redacted] year old twins, to call her oil company. They came and delivered the oil with no problems or issues with our system.

When I called solmens to get the oil redelivered, and in conversation mentioned that we got oil because it was a health issue for my kids and my elderly parents; they showed no concern for our health and proceed to threaten to cancel the account due to the fact that we got oil from another oil company. I told them we had no choice and that the contract never stated I could not purchase from another company, only that I had to purchase a minimum od 600 gallons within the year. They stated that because the contract said " customer agrees to purchase from Slomins all of customer's heating oil requirements under the terms and conditions described in slomin's agreement". I read this to mean the 600 gallons within the year. They stated this ment only from them for the life of the contract! I asked why didn't any of the two individual I spoke to mention or make this clear, they had no reply. In the same week my brother-in-law signed a contract with them and he stated they did not mention this to him either, to which he proceeded to cancel his account because that requirement was outrageous! They furhter stated that our 500 gallon tanks were full, I told them they were empty and I would love for them to come so I could prove it to them, they did not take me up on the offer they just kept on saying our tanks were full. THEY REFUSED TO DELIVER THE OIL, CANCELLED MY ACCOUNT WITHOUT MY PREMISSION, ILLEGALLY ACESSED MY CREDIT INFORMATION WITHOUT MY CONSENT OR MY SOCIAL SECURITY NUMBER, AND IS NOW SEEKING TO RUIN MY CREDIT WITH A GHOST BILL THEY CREATED STATING THAT I OWE THEM $539.51. This is not right and they should not be allowed to get away with this!Desired Settlement: My credit not affected and me billed the 30.09 for the 8.6 gallons delivered.

Business

Response:

February **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s representative [redacted] on 2/**/2014 to receive our guaranteed fixed heating oil price of $3.499 for one year. As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system”. Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty. (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because [redacted] just began her relationship with Slomin’s in February 2014, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule. On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half but [redacted]’s account had instructions not to deliver more than 175 gallons on each delivery. Slomin’s does allow its customers to go on a call before delivery status should they request it. [redacted]’s account was on our call before status. Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming. Slomin’s customers do have the option of declining their automatic scheduled delivery which was done many times on [redacted]’s account. If a delivery is turned away by our customer, it then gets re-projected. Customer’s that refuse oil deliveries can sometimes hinder Slomin’s automatic delivery schedule. By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted. Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s made its first delivery to [redacted]’s home on 2/**/2014 for 175.0 gallons. On 3/**/2014 Slomin’s contacted the home to arrange for the next scheduled delivery and it was refused. Slomin’s made multiple attempts for oil delivery to [redacted]’s home from March until June but the deliveries continued to be refused. Upon the start of the new heating season as of 10/**/2014, [redacted]’s account was up for review due to being inactive for oil delivery for more than six months. On 10/**/2014, [redacted] contacted our office to arrange for an oil delivery. [redacted] was informed the soonest a delivery could be made to her home was on Monday 11/**/2014 because it was Friday after 4:00pm when delivery was requested. When delivery was attempted on 11/**/2014, our driver only delivered 8.6 gallons. Our driver believed there to be a problem with the vent alarm and suggested service to check and/or replace if necessary. This service is considered to be very important to Slomin’s because it assist in determining when the tank is full and can help prevent a possible oil spill. Also when checking the vent alarm if no problem is found, than that is usually an indication that the oil tanks is full and would confirm why we were not able to make a full delivery. An appointment was put on hold for [redacted] to call and arrange for this service at her convenience within our business hours but no calls were made to do so. On 11/**/2014, [redacted] contacted our office and informed our representative that oil was purchased for her home from another company and she was unhappy with her price per gallon. [redacted] was informed that purchasing oil from an outside supplier violates her agreement for automatic delivery. With the history of previous delivery refusal, unresolved vent alarm service and oil being purchased from another supplier, [redacted]’s account was cancelled. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. However, the current balance of $539.51 shall remain due. If you should have any questions, please contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

slomin's has not provided the Revdex.com with accurate and or has falsified information pertaining to their response. First, When I contacted slomin's and asked them to allow me to talk with [redacted] in an effort to prove that he did not tell me or made me aware of their exclusive policy after they refused to deliver the oil and threaten to close my account; they told me that they had a lot of [redacted]s working for them and could not identify the [redacted] who performed the bait and switch on me; so it is quite interesting that they mentioned him in their response. Second, the delivery schedule, is them stating the obvious, however they did not indicate that I spoke with [redacted]’s supervisor regarding this prior to me signing the contract because of my initial concerns about not have the fund to pay during the summer months. To which he told me, it was ok to refuse the delivery if I did not need it when they called. He did not mention at no point during the conversation slomin's "termination for inactivity" policy according to the response. Third, slomin's stated they could not deliver the oil because our tanks were full, I can assure you that our two 250 gallon tanks have never been full. On 11/* they told my ** year old mother that there was a problem and they would come back the next day to fix it and deliver the oil, no one came back or called me to make an appointment (lies). Therefore how could slomin's state "if no problem is found, than that is usually an indication that the oil tanks is full" if they never came back to resolve said problem in our system. I knew there was no problem after my MOTHER called another oil company four days later and they were able to deliver without any problems. WHY WOULD I CALL FOR A DELIVERY IF OUR TANKS WERE FULL. Fourth, My Mother called her oil company without my knowledge in an effort to avoid death!!! She did not sign a contact with slomin's I did. With respect to the pricing statement, that is a bold face lie!!! I knew my price going in and signed the contract, I never stated I had a problem with their price. Please find attached the proof that I [redacted] did not order the oil and that our system was working fine. Fifth, slomin's has accessed my credit information without my permission, and is seeking to destroy my credit with this ghost bill they have created. For this reason and the ones mentioned above, they have proven themselves to be a dishonest business with dishonest practices and needs to be regulated to ensure they don't continue to harass the public at large.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

March *, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice in response to the unresolved complaint of consumer [redacted]. As stated in Slomin’s previous response, our position does remain the same. If you should have any questions, please contact our office at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have stated the facts in my previous response, and slomins have not done anything or made any real effort to resolve this matter. I will state again, I do not owe this company $529.09 plus interest that they have been adding. The only amount that is owed to them is $30.09 which is the only amount I'm willing to pay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] <