Slomin's, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]   Once again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However as already written in our previous responses dated [redacted] and [redacted], Slomin’s position does remain the same.           If you should have any questions, please contact me at [redacted]

[redacted]     [redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Please see attached Slomin’s response to [redacted]...

[redacted] complaint dated 2/**/2016.  As requested the Econo Pak service plan was removed from their account.  A full credit of $172.71 was issued for the cost and the scheduled appointment for 3/**/2016 was cancelled.  (See ledger attached and notice)   During the month of February, Slomin’s made attempts by phone and written notice for the Trentini’s regarding their scheduled oil delivery but to no avail.  Unfortunately their account was cancelled due to being inactive for oil delivery.  On 3/**/2016 [redacted] contacted our office to request his account be reinstated. Slomin’s honored his request and a delivery was made on 3/**/2016.    On 5/**/2016, our office was contacted with the request of scheduling another appointment for a heating system check-up.  Slomin’s customer service representative Sean scheduled an appointment for 9/**/2016 and added the account to Slomin’s Stand-by list if a sooner appointment becomes available.    If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since [redacted].  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. 
Slomin’s sales consultant [redacted] met with [redacted] on 6/**/2015 regarding possibly establishing an account for oil delivery service.  Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter.  However, in the end [redacted] did sign an agreement with Slomin’s for automatic oil delivery to receive our guaranteed fixed heating oil of $2.399.  (See agreement attached).  [redacted] mentioned in her complaint that she is able to get oil $0.70 less than her current guaranteed fixed heating oil price which we believed prompted their complaint.
Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your office attention. In an attempt to maintain good customer relations, upon receipt of payment for delivery made on 11/**/2015 in the amount of $227.43, Slomin’s will waive the $499.00 early termination fee on [redacted]’s agreement. 
If you should have any questions, please contact me at ###-###-####.
Sincerely,
[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]  [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on 3/**/2015 for automatic...

oil delivery at a fixed rate of $2.299 for one year or up to approximately 1100 gallons.  [redacted] also purchased Slomin’s Econo Pak Service Plan for $139.00 plus applicable sales tax.  The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed. (See Econo Pak Service Plan attached) The service plan also gives our customers the option to receive a routine heating system check- up if requested.  If a customer contacts our office to arrange for a heating system check- up appointment, we try to be as accommodating as possible.  There is a stipulation under the system check-up terms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season.      [redacted] first contacted our office on 2/**/2016 to schedule a heating system check-up after eleven months into the service contract year.  [redacted] was advised that we were not able to schedule a system check -up at that time.  The first date that would have been available would have been after his service contract expired on 3/**/2016.   On 4/**/2016 [redacted] and I spoke regarding their heating account and requested their services be cancelled with Slomin’s.  She also asked for a refund for the service contract paid for in March 2015 because they did not have a system check performed.  I informed [redacted] we were unable to refund the cost for the service contract and explained that the system check is an optional routine service.  Although they are entitled one system check- up under the service plan, their service contract also covered them for twenty four hour emergency service and specific parts as well.  The Smith’s did not report any problems with their heating system over the year so no service was rendered.   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention. Regrettably, as mentioned above Slomin’s cannot issue a refund for the Econo Pak Service Plan purchased in March 2015.  During my conversation with [redacted] on 4/**/2016, I attempted to resolve her issue by trying to schedule an appointment for the system check-up and offer the Econo Pak Service Plan at no cost for 3/**/2016 thru 3/**/22017.  Unfortunately [redacted] was very upset and would not allow me the opportunity.  As she requested the heating account was cancelled.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

[redacted]
*
*
[redacted]
[redacted]
[redacted]
*
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] established an account with Slomin’s in November 2009...

at his home in Douglasville, Georgia to receive our free alarm installation package. In return, he agreed to use Slomin’s monitoring services for five years.  The Hicks’ remained Slomin’s customers beyond their five year monitoring obligation until they cancelled due to moving.    The Hicks’ signed again with Slomin’s at their new home on 9/**/2015.  The new agreement was signed electronically and a copy was emailed to [redacted].  (See agreement attached)  Mr. and Mrs. [redacted] rented their new home.  Slomin’s rental monitoring agreements are for three years at $39.95 per month and $300.00 towards the cost of the installation package.  As long time customers, The Hicks’ received Slomin’s installation package at no cost.  The security system installation was completed on 10/**/2015.   On 6/**/2016, [redacted] contacted our office to discuss cancellation of his account at his rental home.  At that time there were twenty eight months remaining on his thirty six month monitoring agreement.  [redacted] was offered the option to transfer his services to his new home to complete the remainder of his monitoring obligation, but as his agreement states there would be a $49.00 reactivation fee to do so.  [redacted] declined the transfer option because he was moving into a gated community and there was no need for the alarm system.  [redacted] was advised that there would be an early termination fee of $1063.40.  Slomin’s Retention Department specialist Natalie offered [redacted] a reduced fee of $595.00 to settle his monitoring obligation.    [redacted] continued to dispute his monitoring obligation and the contract signed for the free installation performed in October.  [redacted] call was escalated to Slomin’s Retention Department manager Stephen.  After several discussions, in an attempt to maintain customer relations, Stephen offered [redacted] the following final options: Waive entire obligation if new tenant where alarm was installed signs to use Slomin’s for two or more yearsSettle obligation for $100.00 if new tenant signs for one yearSettle entire obligation for $400.00 if option one or two do not take place On 6/**/2016, [redacted] contacted our office and paid the $100.00 settlement offer mentioned in option two above.  Unfortunately no account has been established by the new occupant of the Hicks’ former residence to date. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  The options listed above are still available to [redacted] and will remain available until 9/**/2016 which is approximately ninety days from the date of cancellation. If you should have any questions, please contact us at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
*
[redacted]
*
[redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] signed with Slomin’s in February 2013 to receive our free...

security system installation package for his home.  In return, [redacted] agreed to us Slomin’s monitoring services for a period of five years.  Currently [redacted] has a remaining obligation of twenty five months. (See agreement attached)
On 8/**/2015 [redacted] contacted Slomin’s customer service center to inform us of the renovation he was having done to his home.  At that time [redacted] had thirty months remaining on his monitoring agreement.  [redacted] was informed that we were unable to suspend his contract however we offered to put his account on a “special handling” status for up to three months.  [redacted] was also advised to contact us when he work was completed so that we can inspect for necessary repairs.
[redacted] contacted our office on 12/**/2015 and we arranged for an inspection to be performed on 12/**/2015.  During the inspection our technician found the alarm system damaged and wires cut. He determined the [redacted]’s needed an entirely new wireless alarm system installed.
Upon review of Slomin’s technician inspection report, Slomin’s retention specialist Stephen quoted [redacted] $795.00 to install a new wireless system.  The new system was to include a new panel & keypad; arming of three doors; arming one window; installing one motion detector.  Slomin’s would not have been not able to provide [redacted] with a repair quote at the time he informed our office of his intended renovation.  There would have been no way for Slomin’s to assume the anticipated repairs and /or replacement of equipment that would be necessary until the renovations were completed. 
Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Unfortunately Slomin’s cannot cover the cost to reinstall the [redacted]’s security system. Slomin’s would like to perform the installation for [redacted] and we are willing to work with him by possibly creating a reasonable payment arrangement for the $795.00 cost.  Slomin’s can offer a payment arrangement of: 25% deposit $198.75 paid prior to installation; remaining balance $596.25 to be paid over five equal monthly payments of $119.25.  The first payment of $119.25 would be due thirty days after the installation is completed.  If [redacted] would like to take advantage of this arrangement, we ask that he contact customer service at his earliest convenience.
If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have gotten an estimate from the [redacted], which was faxed to Slomins yesterday 01/**/2015. I am waiting for a responce from Slomins in re: to the submitted estimateThank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
  I called that same day of installation to let them know ADT was still under contract  with us .I told them what their consultant told us " don't call ADT slomin will deal with ADT ... That was he told us on 2/**/16 ... And when we called slomin to cancel and explain why .they call us liars . They don't believe consultant told us slomin was going to call ADT to deal with issue because he didn't write it on contract...why would I have to paid them 1000 dollars for a key pad and smoke alarm.. They didn't install any sensors they use everything that was already install in my house ... 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   As written in our previous response, Slomin’s position does remain the same.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   On the morning 5/**/2016, Slomin’s customer...

service center was contacted by [redacted] with interest in our security system services.  The same day she met and signed with Slomin’s consultant Antonio, to receive Slomin’s free security system installation package.  In return the [redacted] agreed to use Slomin’s monitoring services for a period of five years as stated in the agreement. (See installation agreement attached) The [redacted] also purchased a package for $149.00 which included an additional standard indoor camera, wireless access point, one keyfob (wireless remote), five year service plan, remote keypad access, text notifications, remote camera viewing and camera video clip service.  With the purchase of this package their monthly monitoring cost for these combined services was discounted from $57.95 per month to $49.95 per month.    The camera’s video clip service the [redacted] mention in their complaint does not trigger the alarm system.  As the [redacted] agreement states: The clips are (10) seconds in length and occur once every sixty seconds and stored for a period of 15 days. These clips are only accessed when a customer logs into their registered account thru the Slomin’s “MY SHIELD” application and nowhere else.  There is no alert sent whenever a new clip is generated, it is viewed whenever a customer chooses to view them.                    Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. We apologize for any inconvenience the [redacted] feel we may have caused but we cannot remove the alarm system that has already been installed.  The system appears to be working as it should and the [redacted] have been using the alarm on a regular basis since installed on 6/**/2016.  (See attached signal log)   If you should have any questions, please contact us at ###-###-####.

October *, 2015  [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer Christopher Defeo.  Providing reliable and low cost home security has been a...

Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   Slomin’s completed an alarm upgrade at [redacted]’s home on 9/18/2015 after he contacted our office on 9/05/2015 with an interest in getting new alarm equipment.  As [redacted] mentions in his complaint he received a new LCD touchscreen keypad which also operates as the alarm panel, a smoke detector, remote keypad access and a takeover switch.  The new system that [redacted] now has is a wireless system made by a different manufacturer and some components from the previous system are not compatible.  Because [redacted] secured doors and motion detectors were all hardwired, the takeover switch installed allowed these items to be incorporated into the new system.  The new touchscreen keypad that was installed which also acts as the main panel for the alarm as mentioned above  is a completely different make a model from [redacted]’s prior keypads.  In lieu of the additional keypads, the remote keypad access that [redacted] now has with this new system, allows him and other authorized users to control the alarm system remotely just as the keypad does from any registered devices such as cell phone, lab top/notebook, tablet or desktop computer with proper username and password. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention.  [redacted] stated in his complaint that he was offered to have two new keypads installed at a discounted price.  Slomin’s did offer to reduce the installation price from $235.00 for each keypad to $175.00 for each keypad saving him $120.00 in an attempt to resolve his issue which [redacted] declined.  As a consumer courtesy Slomin’s is willing to give and additional discount for the cost of the keypads to $150.00 each for a savings of $170.00 for two keypads.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused but unfortunately we are unable to perform the additional keypad(s) installation at no charge. If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 From from the beginning we were under the impression that it was a month-to-month contract. After meeting with Antonio he hands me his tablet and tells me to sign here. After I signed he pulled out a little machine and printed out the contract. At that time I had already signed and wasn't able to read anything prior to my signature. We had told him in the beginning that we were moving in several months and that he agreed that this was a good month to month solution.. we only have the system for the cameras. We already have a security system through Xfinity and have had them for years the only purpose for Slomin's was the cameras and they they do not function as the sloman representative said they would. Which we were under the impression that when somebody came to the door. It would let us know.....  you have to constantly be on Wi-Fi or your service to even be able to get on to look at the cameras. I have hundreds and hundreds of videos clips of every time the wind blows. The to the overall camera functions don't work. I had called them the day of installation. Letting them know I was unhappy they told me they would have a supervisor call me back. A week later they call me at 3 o'clock in the afternoon. I called them back and they tell me that they close at 4 it was 3:30. I had paid for installation and 3 months in advance for service. I'm not asking for much. I just don't like your service and don't care to use it anymore. I'm only 2 weeks in. Keep the money just cancel my contract. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. Slomin’s V.P. of marketing Chris has been in contact with [redacted] and was able to resolve [redacted]’s issue. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] began her relationship with Slomin’s in July 2009...

for oil delivery and service.  Since that time [redacted] has left and returned to Slomin’s several times.  On 12/**/2014, Slomin’s sent [redacted] a special email promotion for former customers which they chose to take advantage of.  With any new contract, Slomin’s holds our first oil delivery for three business days during the consumer rescind period.  While completing the email offer sent, the [redacted]s requested their first delivery be held until 2/**/2015 which was more than thirty days from their sign up date.  (See agreement attached) The morning of 2/**/2015, Slomin’s was contacted by the [redacted]s because their boiler was not operating.  We arranged for an emergency service visit to the home to check the boiler.  Upon our technician’s arrival to the [redacted]s home it was found that the boiler was not operating because their tank ran out of oil.  Because the [redacted]s allowed their system to run out of oil by requesting their first delivery be held until 2/**/2015 causing the need for service, they were charged a dry service fee of $219.00 to prime the boiler and clear the oil lines.  They were also charged $33.49 for a ten gallon oil drop totaling $252.49 before applicable tax.  After Slomin’s completed the service, a full delivery was made to the [redacted] home.   Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home.  Based on the customer’s request to hold their oil deliveries until 2/**/2015, Slomin’s did not believe the [redacted]s to be out of oil.  In an attempt to try and work with [redacted] and resolve her issue, Slomin’s [redacted] offered to discount the dry service fee of $219.00 by 50% and reduce the ten gallon oil drop to her fixed price of $2.299 totaling $22.99, reducing the service charge from $274.27 to $141.93.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  As mentioned above, Slomin’s could not inform [redacted] of a possible dry service charge prior to our technician arriving to the home.  There was no way for our office to know that based on the information they provided. The [redacted]s request to hold their first oil delivery for such a long period of time during the winter was the cause of their boiler not operating which is why they were charged for the visit.   As already offered to [redacted], Slomin’s is still willing to reduce the cost for the dry service and ten gallon oil drop to $141.93.  Upon receipt of payment, Slomin’s will remove the remaining $132.31 balance due from the service rendered on 2/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a customer with Slomin’s since...

August 2012 for automatic oil delivery and maintained a good account.  On 12/**/2013, Slomin’s offered [redacted] a new fixed price of $3.569 for twelve months or until approximately 954 delivered gallons, whichever came first.  Due to the constant fluctuating cost for oil, to take advantage of Slomin’s guaranteed fixed heating oil price offer Slomin’s send an agreement to our customers by mail or email and ask them to return it within five business days.  [redacted] signed Slomin’s agreement on 12/**/2014.  Although the agreement was past the acceptance period, Slomin’s honored the offer given to [redacted] going forward.  (See agreement attached)   On 11/**/2014, when [redacted] contacted Slomin’s to cancel her account the delivery that she is disputing was already made on 11/**/2014 at 9:14 am.  All deliveries are meter read and cannot be manipulated.  (See delivery ticket attached) This delivery was also made at [redacted]’s fixed price of $3.569. Prior to [redacted]’s 11/**/2014 delivery, Slomin’s delivered a total of 843.3 gallons since her agreement’s acceptance. [redacted]’s agreement was considered fulfilled after the 11/**/2014 delivery was made, bringing her total delivered gallons to 1005.7.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   As [redacted] mentions in her complaint, on 12/**/2014 she had almost a full tank of oil which would confirm that Slomin’s did indeed make a delivery to her home for 162.4 gallons on 11/**/2014. Before that Slomin’s last delivery was on 8/**/2014. As requested by [redacted]’s, her account was cancelled as of 11/**/2014.  There is a balance of $609.42 on [redacted]’s account that is remains due. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] signed with Slomin’s on 9/**/2013 for...

automatic delivery to receive our guaranteed fixed heating price of $3.499 for twelve months.  [redacted]’s price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery.  [redacted] also had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done.   On 10/*/2014, [redacted] contacted our customer service center to discuss a new oil price.  [redacted] did not accept our new fixed price offer at that time however informed our representative David that he would call back to our office.   The next contact [redacted] had with our office was on 10/**/2014 after Slomin’s delivered to his home.  Slomin’s retention department specialist [redacted] reminded [redacted] of our automatic delivery policy as indicated in his agreement.  The price per gallon that [redacted] was charged on 10/**/2014 was $3.549 per gallon.  This price was $0.05 higher than [redacted] fixed rate of $3.499 that expired on 9/**/2014.  On the date of delivery the average home heating oil cost for long island was $3.685 which Slomin’s charged well below.  (See attached [redacted])  During this call [redacted] requested to have his account cancelled because he would now be using a Cash On Delivery company.  (COD) The market price for oil is still averaging $3.639 per gallon.  The price of $2.70 per gallon [redacted] mentions in his complaint is well below current average cost.  Though oil prices below $3.00 per gallon may be available for purchase with a COD company if 150 gallons or more is ordered, Slomin’s is not a COD company.  As a full service provider, Slomin’s is very competitive within current market conditions but our prices as well as other full service companies cannot be compared to COD companies.  Slomin’s supplies oil deliveries to its customers and allows up to thirty days for the oil to be paid for.  COD companies require payment by credit card prior to the delivery being made or cash payment at time of delivery.    Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention.  We are family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  As of 10/**/2014 [redacted]’s account has been cancelled and the balance for the last delivery was paid in full on 11/**/2014. Unfortunately Slomin’s cannot issue any refund to [redacted]. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
[redacted]