Slomin's, Inc.

[redacted]
 
 
[redacted]
  Complaint ID: [redacted]                   Please accept this notice as Slomin’s response to...

the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  On 4/**/2017, Slomin’s visited [redacted] home and rendered service to her security system as requested.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted]
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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] has spoken to Slomin’s customer service supervisor...

Gary on 11/**/2016 and his complaint has been resolved.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] signed with Slomin’s on 2/**/2014 for automatic...

delivery to receive our guaranteed fixed heating price of $3.499 for twelve months or up to approximately 600 gallons. [redacted]’s fixed price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery.  [redacted] had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done.   On 12/**/2014, the [redacted]’s did indeed refuse our attempt at making an oil delivery to their home.  However this was not the first time a delivery was refused while under contract.  On 3/**/2014 a delivery was refused and our driver was informed that they also burned wood to supplement heat in the home.  The [redacted]’s next deliver was re-projected and made on 4/**/2014. On 6/**/2014, Slomin’s attempted to make the next scheduled automatic delivery and it was refused again with the request that their next delivery be held until September which we honored.  Slomin’s made the next scheduled delivery to the [redacted]’s home on 9/**/2014.  After the 9/**/2014 delivery the [redacted]’s 600 approximate gallons was fulfilled.  When Slomin’s attempted to make the next delivery on 12/**/2014, as already mentioned the delivery was refused.   As done for the [redacted]’s prior the next delivery was re-projected.  The delivery made on 1/**/2015 went out as scheduled because there was no request made to cancel the account.     After reviewing [redacted]’s complaint, he makes many references to Cash on Delivery oil suppliers.  Slomin’s is a full service heating company and should not be compared to COD.   As a full service supplier, Slomin’s is able to reserve future fuel supply and offer guaranteed fixed rates which are very competitive based on market conditions.  Also the automatic deliveries are intended to give consumers who choose a full service company the peace of mind of not having to worry about their oil deliveries, especially during the winter months and risk running out of oil.  COD oil prices are intended to attract consumers by the low fuel cost they can offer, but their prices can also vary based on current market conditions and/or the amount of fuel that is ordered.  To get a low price typically you would have to order 150 gallons or more and to get their best price would have to order 500 gallons or more .  COD suppliers also require payment in full before the delivery is made by credit card or by cash at the time the delivery is made.  The delivery that Slomin’s made to [redacted]’s residence on 1/**/2015 was delivered at $2.999 per gallon which was $0.50 less than their previous fixed rate.  On that date of delivery the average home heating oil cost for the lower hudson region was $3.12 per gallon which Slomin’s charged well below. (See attached www.nyserda.gov)  Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention.  We are family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  On 1/**/2014 [redacted] spoke with Slomin’s [redacted] who offered her a new fixed rate of $2.449.  The offer was not accepted at that time but [redacted] advised [redacted] that she would call back after speaking with [redacted].  On 1/**/2015 [redacted] contacted our office by phone and email to request his account be cancelled which was done the same day.  In an attempt to resolve [redacted]’s complaint, Slomin’s is willing to settle the 1/**/2015 delivery made of 175.0 gallons at the $2.449 per gallon offer given on 1/**/2015 if full payment of $441.44 is received by 3/**/2015.  Upon receipt, Slomin’s will remove any remaining charges from [redacted]’s account. If you should have any questions, please contact me at ###-###-####. Sincerely, 
[redacted]
[redacted]Slomin’s Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
I read the response from slomin's.....it did not acknowledge that they misrepresented the contract as a questionnaire.they also have not said how they acquired my social security # they never mentioned about delivery on any time frame.....because I never knowingly sign a contract I have left messages and never heard back from slomin's since asking how they rec'd my social security # they did offer me a lesser price per gallon as mentioned in there response they didn't tell you my reply was "ABSOLUTELY NOT DOING BUSINESS WITH THEM" because of their misleading and false questionnaire. most of all I would like to know how they obtained by SOCIAL SECURITY # I DID NOT GIVE IT TO THEM!!!!!!
 
 
 Sincerely,[redacted]  **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Unfortunately these are lies - we were never called to be rescheduled records would show that . we were told no luck until the next morning. I was agitated and couldn't believe they would do this to us after missing ONE call minutes later (originally being told someone would come hours later therefore we never expected a phone call that quick NOR where we reminded of this policy within our initial call. So we missed it and was told "no luck no one is coming tonight because you didn't answer the call; your appointment is now canceled. Our appointment was for late night so we asked if someone could still come - "nope not till the next morning" and we were NEVER offered the option of a text message. Another option I didn't have was for them to call again if someone didn't answer the first call. If we had of course we would use that to avoid a cancelation. Only when I called back one more time (totaling 3 times) the woman on the phone told me about the text message and still said we will see you sometime in the next day. *Out of no where after falling asleep bundling up; my husband called to tell me they texted and where on the way after midnight. Of course that made us happy but to go through all of this and feel like this policy is unfair and rude especially hearing The customer service rep laugh and thought nothing of my distraught attitude and anger I had felt. The policy should be known from the beginning no matter how many times someone calls to be reminded of the strict rules of this company. Maybe training properly of the reps will avoid any customer being told they will be left in the  cold till "the next morning" 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
 
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As written in our previous response, Slomin’s position does remain the same. If you should have any question, please contact me at ###-###-####. Sincerely, [redacted]

[redacted]
 
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] met with Slomin’s representative Wenwood who...

participates in our door to door solicitation for alarm and heating services on 12/**/2014.  Unfortunately we cannot confirm what may have been discussed with [redacted] and Wenwood, but [redacted] did make the decision to sign with Slomin’s to receive our guaranteed fixed heating oil price of $2.599.  As mentioned in the guaranteed fixed heating oil price agreement, all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system.  Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty.   (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation)  Slomin’s automatic delivery system weighs many factors.  Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Because [redacted] just began his relationship with Slomin’s in December, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule.  On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half.  Slomin’s does allow its customers to go on a call before delivery status should they request it.  Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming.   Slomin’s customers do have the option of declining their automatic scheduled delivery.  If a delivery is turned away by our customer, it then gets re-projected for approximately 2-3 weeks.  Customers that refuse a delivery can sometimes hinder Slomin’s automatic delivery schedule.  By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted.  Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  Slomin’s has always been a full service provider and have never portrayed ourselves as anything else.   As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused him.  However, should [redacted] decide to cancel his services with Slomin’s at this time he will be subject to an early termination fee of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In addition to committing fraud, they are now trying to threaten legal action.  We were NEVER notified of a delivery schedule and since we were all in agreement that the oil would not be delivered before October, I was not concerned that they would try to pull a fast one by going against everything we discussed before I signed their "Guaranteed Fixed Heating Oil PRICING" agreement.  Again, our agreement was delivery to begin in October, and no more than 200 gallons to be delivered at any one time, because more than 200 gallons is not affordable for me.  Since the contract states oil would not be delivered before March **, 2015, "unless specifically requested by Customer," I signed the agreement since October 2015 is after March **, and I made a specific request, which should have been respected since all parties were in agreement.  I hope you do not allow Slomins to get away with their sneaky sales tactics to get innocent customers to sign up for "automatic delivery" without a start date or amount of gallons being disclosed with no notice or concern for the customer. against the customers' wishes, and without the customers' knowledge.  Every household has their individual needs, and when they are communicated to the sales department, and the sales department is in agreement, they should be honored.
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for helping to get this matter closed so quickly. 
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost home security has...

been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] contacted Slomin’s on 9/**/2015 to notify our office that she would be moving from the home where we installed the alarm system.  At the time of cancellation, [redacted] had fifty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1558.78. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with fifty nine months remaining on their agreement, there are several options that are available to them: 1.       Transfer the balance of the contract to the new homeowner which would relieve them of any obligation.  An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing.  2.        If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $395.   3.       If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If none of the options mentioned above apply, the customer is responsible for the full termination fee of $1558.78 for the remaining fifty nine months.   Slomin’s has reviewed [redacted]’s account further to determine the best resolve to her complaint.  After review of [redacted]’s former and new account with Slomin’s, we have decided to waive the settlement charge of $395.00 given, however there will be no money refunded from her former account.  Although Slomin’s invested time and the necessary equipment at no cost to [redacted] for both homes, this decision is based on the fact that each home did have existing items installed that were able to be used with our system.   If you should have any additional questions, concerning this matter please contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomins left out some very important details: see my responses in BOLD"Prior to Slomin’s delivery to
[redacted]’s home on 1/**/2015, the last delivery we made was on
1/**/2014.  This was because his deliveries were on hold due to a past
due balance and we made many attempts to contact."  - salesman who sold me the contract advised us (my wife and I) that we were allowed to pay off the oil monthly as long as we paid the interest charges (this is not the issue now though but just wanted to point it out) and as long as we called their office to let them know what our plan was to pay off the balance. I provided this detail to them on 3/2013 and 2/2014. Slomins seems to be giving us grief over this, although we paid off the balance as planned.
"On 9/**/2014 [redacted]’s made a payment of $85.87 which left him with a
$100.00 balance and eligible to receive an oil delivery.   Slomin’s
continued to try and contact [redacted] and did not release a delivery
because of the many months of account inactivity." - I did not get one message or email about this until 11/*/2014 when I was advised that my account was cancelled via an email only communication.  "On 11/**/2014 [redacted] sent an email notification in response to our attempt to contact
and informed us that he did not want his account closed.  Again we tried
to contact [redacted] to discuss his account in depth due to its status
but to no avail and subsequently his account was cancelled." - This is partially true. When I received a notification on 11/*, not only did I send an email, but I contacted them asking them to make a delivery of oil. I was told no problem, I was paid up and I was provided with a new account number, and advised that I would have to access the oil account online separately due to the new account number provided (which recently has been taken off line again - so how am I supposed to pay my bill?)Almost 2 months went by and no delivery of oil - so... "On
1/**/2015 [redacted] contacted our office to request an oil delivery. 
[redacted] account was inactive and there was no fixed rate on the
account.  Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $2.599 and an agreement was emailed to [redacted] at [redacted] for him to accept.  A delivery was also
released at his request.  Because [redacted] did not confirm the email
offer sent to him he received his delivery at the posted retail price of
$3.249 less the $0.15 variable discount which totaled $3.099.  To date
[redacted] still has not accepted the new pricing offer." -- I actually called on SUNDAY 1/*/2015 (I did not call on 1/2) for emergency oil burner service because my heating system was not working. They refused to send a repair man to my house and told I should call back on 1/* to resolve. I decided to call someone else (No Doubt Oil Burner Service) and they fixed my heating system (this is really another item that should be addressed with Slomin's not upholding their own agreement to provide service upon demand but I did not make a big deal on this one). When I called back on 1/* to find out what is going on, they told me that my account was cancelled. I went into detail once again about the situation and they said they would release a delivery under the new account #. [redacted] was very nice but in no part of the conversation did she say that I had to sign a contract to agree to the $2.599. I asked how much for the delivery and she quoted me that amount. I advised her that I would call them to discuss the contract on the 3rd week of February to go over a fixed rate at that point. She did advise that she would send me an email about the delivery but she did not say that the email would be a contract. It was not until I read the email that I realized they wanted me to sign a contract on fixed pricing and it was not until I actually received a delivery that they decided to charge me $0.50 per gallon above their quoted rate-- If -- and only if, I knew they were going to charge me that much, I would have not had them make the delivery. In Summary: My experience with Slomin's oil since inception has been a nightmare. Horrible verbal communication, and their unwillingness to provide top notch customer service to their clients in order to rectify issues to keep their customers happy, has been a major issue. This is why I will never use them going forward for oil delivery & burner service. I expect them to honor their $2.599 rate.

 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been a Slomin’s customer since October 2011 and since that time has been...

an exemplary customer.  However, as stipulated under the terms and conditions of [redacted] service agreement system check-ups are to be performed between the months of April and September.  [redacted] previous heating system check-up was performed on 6/**/2014.Due to the mild fall season that we have been experiencing thus far, Slomin’s did contact [redacted] and was able to accommodate with a system check-up date which was completed on 11/**/2015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

April **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with on 3/**/2015 to receive our guaranteed fixed heating oil...

price of $2.299 for one year as well as Slomin’s Econo Pak Service Plan for $139.00.  As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system”.  This statement is also indicated under the Delivery requirement/Automatic renewal section of the Econo Pak Service Plan.  Any new client who does not agree with the terms and conditions after reviewing the agreement in its entirety can cancel within three business days without penalty.  Slomin’s holds the first delivery from being made during this period as well. (See attached guaranteed fixed heating oil pricing agreement, Econo Pak Service Plan and notice of cancellation)  Slomin’s automatic delivery system weighs many factors.  Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Because [redacted] just began his relationship with Slomin’s in March, we must pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule.  On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half.  Our customers do have the option of requesting Slomin’s minimum gallons on delivery which is 150 gallons.  During the heating season however, requesting just the minimum gallons and not allowing tank to be filled on delivery can possibly cause deliveries to be made more frequent.  Slomin’s does not provide will call for oil deliveries. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. If a customer allows themselves to run out of oil any service rendered relating to running dry is chargeable.   [redacted] first oil delivery was made on 4/**/2015 for 240.7 gallons which would indicate that his oil tank was close to being empty.  [redacted] next scheduled delivery is expected to be around 7/**/2015.  If he would like to delay his next delivery Slomin’s can hold [redacted]’s next oil delivery to be made after 9/**/2015 due to the summer season.  If [redacted] does not want his tank filled on each delivery we can add instruction to deliver minimum 150 gallons only on each delivery as previously mentioned.  Slomin’s also offers a budget plan that begins in June.  To make paying for oil a little easier for the winter, with the budget plan our customer pay a set amount each month regardless of how much oil is delivered.   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention.   We ask that [redacted] contact our customer service center at his earliest convenience if he would like to discuss the option mentioned above.  Unfortunately should [redacted] decide to discontinue his services with Slomin’s at this time, he will be subject to an early termination fee of $499.00 as indicated on his oil pricing agreement. If you should have any question, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels...

we may have caused.  [redacted] contacted our office several times to discuss fixed heating oil prices but he did not request to cancel his account.   On 11/**/2016 [redacted] contacted our office at approximately 9:04 AM to request his account be cancelled.  Slomin’s already made an automatic scheduled delivery to [redacted]’s home at approximately 7:49 AM.  [redacted]’s account was cancelled as he requested but he was unhappy that we delivered to his home.  As a customer courtesy, Slomin’s offered to reduce the cost of the delivery to $2.199.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  In attempt to maintain good customer relations, Slomin’s willing to settle [redacted] delivery received on 11/**/2016 for $2.049 per gallon.  Upon receipt of payment in the amount of $300.32 by 1/**/2017, Slomin’s will remove the remaining balance for the delivery.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any...

inconvenience [redacted] feels we may have caused.  We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider.  However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation.  We were led to believe that all of the proper components of the alarm system were available at the time [redacted]  [redacted] scheduled the appointment with our customer service representative.  After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system.  Slomin’s completed the necessary repairs on 7/**/2015.  If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service Supervisor[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your Answer Here]
Slomins did Not deliver the 200 gallons as stated in their response. The tank was indeed stuck before and after the delivery. No one from Slomins has been here since the complaint to stick the tank. Slomins suggestion of having the driver stick the tank before and after the delivery is unacceptable. Please explain how this would discourage Slomins from delivering less oil than they promise. As I have stated in the complaint, I have stuck this tank many times when having oil delivered by Suffolk Oil Co. Without incident. Slomins should admit the "error" or "theft of service" and immediately deliver 50 gallons on a schedule date. At that time, I will stick the tank as I have always done. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April **, 2015  [redacted]
[redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  [redacted] and [redacted] have been customers with Slomin’s...

since November 2012 for oil delivery and service.  On 3/**/2015 Slomin’s sent a notice to the [redacted]’s that their account was at risk of being cancelled due their past due balance.  Because of their delinquent status this was also affecting their automatic delivery requirement under the terms of their fixed price and service agreements.  On 4/01/2015, [redacted] contacted our office to make a payment on his account and also inform us that he no longer wanted Slomin’s to deliver to his home.  Slomin’s customer service representative [redacted] informed [redacted] that he was still under contract to purchase all of his oil needs from Slomin’s but [redacted] confirmed that he had obtained oil from an outside supplier.  Due to [redacted]’s request to stop his oil deliveries and the admission of taking oil from others, the [redacted]’s heating account was cancelled.  [redacted] also decided against making a payment at that time and advised [redacted] he would be mailing payment in.   [redacted] and [redacted]’s oil consumption has dropped substantially with Slomin’s:                    November 2012-2013 – 856.5 total delivered gallons                December 2013 – November 2014 – 720.7 total delivered gallons                December 2014 to date – 188.8 total delivered gallons Considering that this winter was one of the coldest winters we have experienced on record, [redacted] and [redacted]’s recorded delivery total for this heating season contributes to [redacted] admission of purchasing oil from an outside company.    Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  Prior to [redacted] conversation with Slomin’s customer service on 4/**/2015, the last contact made by phone from [redacted]’s was on 12/**/2015 and 12/**/2015 for an oil delivery after their past due balance was paid.  Slomin’s made a delivery on 12/**/2014 and that was the last we delivered to the [redacted] home.  Slomin’s does apologize for any inconvenience [redacted] and [redacted] feel we may have caused but unfortunately we cannot remove the $499.00 termination fee from their account.  In an attempt to try and resolve the [redacted]’s complaint, Slomin’s is willing to settle their obligations for $249.00 paid by 6/**/2015.  Upon receipt of payment, Slomin’s will remove all remaining charges from the [redacted]’s account. If you should have any questions, please contact us at ###-###-####.