Slomin's, Inc.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost home security...

has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  [redacted] signed with Slomin’s on 11/**/2013 to receive our free security equipment installation package.  In return for the free security system, [redacted] agreed to use Slomin’s monitoring services for a period of five years.  (See agreement attached)   As a requirement with any new customer that signs a contract, [redacted] had three business days to cancel his monitoring contract without any penalty.  Furthermore, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 12/**/2013.  [redacted] had twenty four days to review the agreement in its entirety and terminate it if there was any terms or conditions he did agree with.  [redacted] contacted our office on 1/**/2015 to request that his service be discontinued with Slomin’s.  When informed of the forty seven month obligation that would bill $1261.95 upon cancellation, he became upset and asked to speak with our corporate office.  At his request, [redacted] and I spoke at length regarding his account.  I informed him that I was a supervisor in Slomin’s corporate office.  Because there was no recent activity on [redacted]’ account other than our Central Monitoring Station’s response to an alarm signal on 8/**/2014, I asked [redacted] why he was looking to cancel his services.  My intention was to try and determine if there was anything I could do to try to accommodate and/or resolve for him.     [redacted] advised me that he no longer needed the alarm system.   I apologized to [redacted] but again informed him should he decide to cancel at this time, he will be responsible for the forty seven months that remains on his agreement.  Upon completion of my conversation with [redacted], he called our office again shortly after and spoke with another senior supervisor by the name of [redacted].   [redacted] reiterated to [redacted] what he and I had previously discussed. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   Unfortunately Slomin’s cannot cancel [redacted]’ agreement without the early termination fee of $1261.95. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
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November**, 2014  The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 9/**/2013 for automatic...

delivery to receive our guaranteed fixed heating price of $3.499 for twelve months and Slomin’s Econo Pak Service Plan for $129.00.  [redacted]’s agreements both states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery.  [redacted] also had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done.   On 10/**/2014, [redacted] contacted our customer service center to discuss a new oil price.  [redacted] did not accept our new fixed price offer at that time however informed our representative [redacted] that she would call back to our office.   The next contact [redacted] had with our office was on 11/**/2014 after Slomin’s delivered to her home.  Slomin’s representative [redacted] reminded [redacted] of our automatic delivery policy as indicated in her agreements. [redacted] offered [redacted] a new fixed price of $3.099 if she should choose to lock in another price for the year.  [redacted] informed [redacted] that she would discuss offer with her husband call our office back again.  To date there has been no calls to our office to accept Slomin’s offer or to have the heating account cancelled.    Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention.  We are family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  In response to [redacted]’s complaint, Slomin’s has cancelled her account.  Slomin’s is also willing to adjust [redacted]’s last delivery of 120.3 gallons to $3.099.  Upon receipt of payment of $372.81, Slomin’s will credit the remaining charges for the delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I [redacted] am very disappointed and saddened to hear the SLOMINS does not stand by the customers. I was approached by the Slomins ice cream truck by THEIR sales rep. who repeatedly guaranteed me and my neighbor that there would be a service contract with oil tank coverage along with my oil contract. This obviously was a lie to boost his sales. It's a shame that working class citizens trying to pay bills on Long Island has to deal with people and companies like this as well! Companies like this do not care about the customer they only care about their money and how much they can take advantage of the customer!  There was an assistant in his ice cream truck that also heard what was going on with the contracts, so there is a witnesses to as to what he did say! I will never ever use SLOMINS for any service whatsoever!  They're a very deceiving company and I hope the working class people do the same!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   [redacted] account has been updated to reflect the price per gallon of $1.899 until 7/**/2017 or 1000 gallons, whichever occurs first.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

February 26, 2015 
 
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for the inconvenience we may...

have caused [redacted] and we acknowledge our role in the matter.  [redacted] has spoken with Slomin’s [redacted] and it appears he was able to settle her issue. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  As [redacted] mentions in his complaint, he has been a Slomin’s customer for many years and there is no reason we would want to upset a customer intentionally.  Unfortunately the installation of outdoor cameras can be affected by the weather (I.E.-below freezing temperatures, extreme heat, rain, and snow) and we are left with no other choice to cancel the appointments for our technician’s safety and to ensure proper installation.   [redacted] has recently contacted our office to request installation of one indoor camera instead of the outdoor cameras and an appointment has been scheduled for 4/**/16. Slomin’s has already removed the charges for the outdoor cameras and the indoor camera is being installed at no cost for [redacted].   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  We take our responsibilities to our customers very seriously and endeavor to achieve superior customer relations.  Although Slomin’s had to cancel [redacted]’s appointment for reasons beyond our control we again apologize for the inconvenience.  In an attempt to try and maintain good customer relations, Slomin’s has added an extended alarm service plan at no charge to [redacted] for two years at a value of $318.86.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I finally talked to someone at Slomins yesterday. They called the wrong number and made a appointment without my approval. They showed up to the house with out my knowledge. I finally got their emails a few days later after my mother was read muted to the hospital. It's very heard to deal with this while both parents are in the hospital and they don't send me the correct forms the first time and call the wrong number. The person I talked to yesterday finally helped me with the situation. It's unprofessional for a company this size to work in this way.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. As stated in our previous response, Slomin’s position does remain the same. If you should have any questions, please contact me at [redacted]
 Sincerely, [redacted]Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    [redacted] signed with Slomin’s on 9/**/2012 at her...

home in Haverstraw, New York for our free security system takeover package.  In return she agreed to use Slomin’s monitoring service for a period of five years.  In addition to our free package [redacted] purchased two smoke detectors and a wireless access point for her camera.  (See agreement dated 9/**/2012 attached)   In October 2013, [redacted] cancelled her monitoring service at her Haverstraw, NY home because she was moving.  At that time there were forty seven months remaining on her monitoring agreement subject to an early termination fee of $1555.56.   When one of our customers informs us that they are moving with forty seven months remaining on their agreement, there are several options that are available to them:     Transfer the balance of the contract to the new homeowner which would relieve them of any obligation. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our free installation package and we would settle their previous obligation for $395.00. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found that Slomin’s can take over the system,  we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement.  Customer would also be relieved of the forty seven month obligation on their former account.   Because [redacted]’s new home did not have a security system and the new owners of her former residence did not assume her monitoring obligation, [redacted] chose option number two as listed above.  In October 2013, [redacted] signed for a new Slomin’s security system at her new home and paid the reduced fee of $395 to settle her former account.  (See agreement dated 10/**/2013 and billing ledger attached) Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s did not add another five years to [redacted]’s existing five year monitoring obligation.  Slomin’s installed a new security system at no cost to [redacted] and she started a new five year monitoring commitment.  At this time [redacted] has twenty months remaining on her monitoring obligation.  In an attempt to maintain customer relations, Slomin’s has offered [redacted] the option of adding two smoke detectors and an Interactive Gateway Module that will enable wireless, remote access and automation capabilities to her alarm system at no cost. In return, she would agree to extend her alarm monitoring agreement by an additional thirty months.  Slomin’s is currently scheduled to perform the installation at her home on 2/**/2017.    If you should have any questions, please contact me at ###-###-####.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has acknowledged the large delivery made...

to [redacted]’s home and we apologize for any inconvenience we may have caused.  In an attempt to try and resolve [redacted]’s complaint Slomin’s offered a payment plan of $206.45 for twelve months interest free.  We understand that budgeting is very important however under the circumstances Slomin’s feels this would be a fair resolve.    Although Slomin’s supplies oil deliveries to its customers on an automatic delivery bases, due to the large amount of fuel that was delivered to [redacted]’s home, we have placed his account on a “will call” status.  This means that no further deliveries will be made to the premises unless [redacted] contacts customer service to request one.   If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had no frozen pipes their technician disconnected a wire that was attached to my pump and my thermostat that would not as they say connect to each other and start boiler to provide heat. Thank god my friend who is a licensed plumber and works for [redacted] plumbing division for over 30yrs fixed it by reconnecting the loose wire. So as for Slomins helping me in anyway NO all they did was upset my pregnant wife and myself. As for free service it's not free nothing is free so Slomin's is good for oil and sometimes I question that also but as for explaining and listening they are far apart and would never recommend them to anyone. Yes [redacted] said get proof and I can not give any since I really was not charged only paid a friend travel and food expenses and also my blow torch I had to buy for "frozen" pipes so out 100 bucks oh well. 
 I think the company knows it's tech made a mistake and can't or won't addmitt the truth but I see nothing will happen anyway but until my contract is up they better deliver my oil on time and maintain my boiler as in so call free service plan when I call until sept 2015 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].In addition to our prior notice, the 400 gallon annual minimum purchase that the [redacted] have issue with is a condition in our contract(s) that our customer(s) must maintain in order to remain a full service customer.  However as  mentioned in our previous response the effective date/term of the [redacted] agreement was from 9/**/2014 thru 9/**/2015 or up to approximately 650 delivered gallons, whichever came first.  Furthermore, their agreement also states that the [redacted] must purchase all of their heating oil requirements from Slomin’s during that time.Slomin’s does again apologize for any inconvenience the [redacted] feels we may have caused but Slomin’s position remains the same.  If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomins does not care about the customer. They can't even make an apology for poor customer service which has happened severaltimes over the course of my contract. They are justifying their actions based on my attempts to work with them with regards to service timeframe. This is a poor excuse and a poor way to treat a customer. I will not accept their sorry attempt at a resolution. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
slomin's has not provided the Revdex.com with accurate and or has falsified information pertaining to their response. First, When I contacted slomin's and asked them to allow me to talk with [redacted] in an effort to prove that he did not tell me or made me aware of their exclusive policy after they refused to deliver the oil and threaten to close my account; they told me that they had a lot of [redacted]s working for them and could not identify the [redacted] who performed the bait and switch on me; so it is quite interesting that they mentioned him in their response.  Second, the delivery schedule, is them stating the obvious, however they did not indicate that I spoke with [redacted]’s supervisor regarding this prior to me signing the contract because of my initial concerns about not have the fund to pay during the summer months.  To which he told me, it was ok to refuse the delivery if I did not need it when they called. He did not mention at no point during the conversation slomin's "termination for inactivity" policy according to the response. Third, slomin's stated they could not deliver the oil because our tanks were full, I can assure you that our two 250 gallon tanks have never been full. On 11/* they told my ** year old mother that there was a problem and they would come back the next day to fix it and deliver the oil, no one came back or called me to make an appointment (lies). Therefore how could slomin's state "if no problem is found, than that is usually an indication that the oil tanks is full" if they never came back to resolve said problem in our system.  I knew there was no problem after my MOTHER called another oil company four days later and they were able to deliver without any problems. WHY WOULD I CALL FOR A DELIVERY IF OUR TANKS WERE FULL. Fourth, My Mother called her oil company without my knowledge in an effort to avoid death!!! She did not sign a contact with slomin's I did. With respect to the pricing statement, that is a bold face lie!!! I knew my price going in and signed the contract, I never stated I had a problem with their price. Please find attached the proof that I [redacted] did not order the oil and that our system was working fine. Fifth, slomin's has accessed my credit information without my permission, and is seeking to destroy my credit with this ghost bill they have created.  For this reason and the ones mentioned above, they have proven themselves to be a dishonest business with dishonest practices and needs to be regulated to ensure they don't continue to harass the public at large.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They realized their mistake but they want me to pay for it anyway?? What kind of a solution is that. Please have Slomins come and remove the oil from my tank. That way I won't be paying for their mistake and my present oil company will be happy that they can make their delivery that they were unable to because Slomins mistake. My present oil company said that Slomins is able to remove the oil if they want or have to but they don't want to. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have an oil delivery contract, as well as an oil burner service contract with Slomin’s, Inc., which were entered into on December 2, 2**5 (attached hereto as Ex. “1"). On night of Friday, September **, 2**6, a call was made to Slomin’s by a member of my household to advise them that there was no hot water in my home located at [redacted]  I was advised to call back the next morning and have it put in as an emergency call.  When I called that following morning, I was advised that my home has a gas-powered hot water heater, which is completely incorrect. I advised the customer service representative that I do not have any gas lines in my home.  She was unable to explain the inaccurate information, but I was able to later ascertain that the person who did the tune-up on my boiler in July of 2**6 had incorrectly listed the equipment at my home. The customer service representative then attempted to fraudulently induce me into purchasing a hot water heater service contract, which initially I did consent to, but which I later declined on a subsequent phone call.   Based upon the representations of the customer service representative(s) I was told that I would have to wait anywhere from four to eight hours for a repairman to come, and that it could even be more than eight hours.  I advised the customer service representative(s) on each of my numerous phone calls that morning that there are small children in my home.  One of the customer service representatives and I had discussed that since I was not covered for the hot water heater any way that I would call the a different service provider, who come to my home within the hour, as it would resolve the issue faster given that there are small children in my home.  When the other service provider, Ideal Burner Service, Inc., arrived he immediately asked if perhaps I had run out of oil. I was unsure and so I immediately called Slomin’s and explained the situation to the customer service representative who took my call, and I asked her if it was possible that I had run out of oil.  She stated to me, quite adamantly, that it was impossible since I had gotten 100 gallons delivered in April and that I wasn’t due for another delivery until November.  The repairman from Ideal Burner then advised me that I do not have a water heater but rather a water storage tank and that the water is heated through the boiler. I advised him that I have a boiler service contract with Slomin’s and he suggested that I call and have Slomin’s come to deal with the issue. So, I immediately called Slomin’s and scheduled an appointment for them to come to my home to address my lack of hot water.  Ideal Burner Service charged me $141.00 to come to my home (Invoice and Tendered Check attached at Ex. “2"), which expense I would not have incurred had Slomin’s properly advised me in the first instance. Later that same day, the Slomin’s repairman arrived, and immediately looked at the boiler.  He then measured the oil in my underground tank, and immediately realized that I had run out of oil.  Due solely to Slomin’s failure to accurately and correctly record the equipment in my home, their failure to properly gauge the oil in my tank, and their failure to make timely oil deliveries to my home, I was forced to incur an expense of $141.00.  Had Slomin’s properly advised me that I do not have a hot water heater, but that my water is heated by the boiler (for which I have a service contract through Slomin’s), and had they correctly dealt with the oil level issue when I inquired, I would not have incurred the additional expense of $141.00.  They offered me a $50 credit for my next service contract which I declined as it is completely and wholly insufficient given the circumstances. I am not asking for a direct reimbursement but rather a credit to my account, which I think is fair a reasonable under the circumstances. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Slomin's representative apparently lied to me and told me that I wouldn't have automatic delivery and didn't give me a copy of the contract. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
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[redacted]   Complaint ID: [redacted]
  Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   [redacted] account has been settled with Slomin’s as of 6/**/2016.  (See billing ledger attached.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

November **, 2015[redacted]
[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].[redacted] contacted Slomin’s on 9/**/2015 to notify our office that he would be moving...

from the home where we installed the alarm system and needed to cancel his account.  At the time of cancellation, [redacted] had twenty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1222.92. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with twenty nine months remaining on their agreement, there are several options that are available to them:Transfer the balance of the contract to the new homeowner which would relieve them of any obligation.An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $245. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found to be in good condition and Slomin’s able to take over the system, we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement.Customer would be relieved of the obligation on their former account.If none of the options mentioned above apply, Slomin’s does review the account for a possible reduced amount to settle the account obligation entirely.  After review of the account [redacted] was offered a reduced settlement of $595.00 for the twenty nine month obligation.  Slomin’s consultant Kevin recently met with the new owners of [redacted] former home.  [redacted] is correct that the buyers of his home signed their own alarm agreement.   The Assignment & Assumption that was sent to [redacted] was not returned to transfer his services.  However because the new homeowner still chose to use Slomin’s services not only for alarm but oil as well,  [redacted] does still get the advantage of getting his obligation waived once their services become active.  At this time the new owners have a scheduled appointment for 11/**/2015 to activate their alarm system and install additional items they signed for.  Upon completion of the alarm installation, the new owner’s contract will be executed and [redacted] will be relieved of his remaining obligation.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This does not address the representatives unneeded and unwarranted bullying tactics in forcing a delivery that was not needed.  The 400 gallon minimum that slomin's stipulates does not translate into a required delivery to meet 650 gallons.  It only makes necessary a delivery if there is a need for one after 400 gallons.  Further, the response does not make mention of the failure to provide the promised service of the furnace before operation in 2015/2106, necessitating going to an outside company to have that service performed.  The cost of that service, as discussed with slomin's rep in september, is slomin's responsibility.   So the only resolution acceptable is as stated.  Refund of half the cost of the fradulently "forced" delivery, and reimbursement for the yearly maintenance slomins failed to perform. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]