Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership. Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see *** Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract. By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience." However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience." So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I bought a lifetime membership for my mother, I was told it would be the same deal that I have for my lifetime membership only $more annually and it would not increase I bought my lifetime membership in and I bought my mom's in This year my my mom's was raised to $ This is unacceptable to me and I am not satisfied I want my mother's annual dues to remain at $annually
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the
business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the reimbursement that was supposed to arrive by 7/7/Please confirm when it will arrive, and when this issue can be resolved.Regards,*** ***

Revdex.com:
I met with the regional manager and agreed on a resolution in reference to complaint ID*** My concerns have been resolved with Hour Fitness.
Regards,
*** ***

Dear Ms***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,
This is a follow up email on the conversation we had this morning about my complaint with Hour Fitness
I closed this complaint by mistake as I did not realize that accepting this message would result in closing the caseI was not given a phone number to contact Hour Fitness and was not refunded for the disputed amount
Please let me know if there is any further information or detail that I can provideMy phone number is *** *** or you can reach me at *** ***
Thanks,
*** ***

Revdex.com:Company has offered refund and reinstated the previous fees because they were unable to locate the contract.This complaint isn't completely satisfactory but mostly satisfactory due to the larger agenda that hour fitness is phasing out old contracts by not building Sports clubs anymore, and building Super Sports only instead
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be mostly satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
We are sorry for any
confusion that may have occurred related to our prior responsePlease be
advised that we posted our comments on 10/26/at which time we were not yet successful
in our attempts to reach you thus supporting our response at that time
However, on 10/27/the day after posting our response, we did speak with you
and requested the required proof in order to resolve your concernOur records
also indicate that as of 11/02/15, our office has confirmed with you via email
that your account has been cancelled per your request and, although you were
not entitled to a refund, we agreed to process the additional amount as a
gesture of goodwill in order to close out this issue
If you have any
questions, please let us know
We wish you well in your
future fitness endeavors
Sincerely,Hour Fitness
Corporate

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** from Hr called me. The are refunding the first payments for $via check. She claims Hr did not charge my credit card and did not receive payment for the 3rd charge after my membership was canceled. I checked with my credit card company and was informed that Hr fitness , Carlsbad CA submitted the chargeThey told me they have to wait at least days to allow the dispute with HR to respond. So once the check is received (and clears the bank) and the credit card charge is resolved, then I will let you know. At this point it is only partially resolved. any questions, feel free to contact methanksRegards,*** ***

Dear *** ***Our records indicate that a Member Care Specialist has contacted you today and provided details specific to the resolution of your concern.We wish you well with your future fitness endeavors.Sincerely,Hour Fitness Corporate

The manager sent me an email which was a bit insultingHe stated that my some of my
claims were falseFor example, the treadmills that I stated in the complaint, he said that there is only brokenIf he really paced the floor as he said he did, he would know treadmilla are broken and a third does not function correctlyThen he processed to tell me that the gym has newer treadmills
I explained I can not use those tredmillds because of my back conditionYet I find it disturbing that you get crappy tredmill, new back equioment, new elipticas and the tredmill I want fixed has been broken for over a year and another now broken for iver minths? Secondly, he says the press machinwas fixed Yes bit that is because they received the complaintThe manager stated that he was going be available from Monday to Friday and we attempted calling and was not there
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you provided to the Revdex.com as the phone number you provided does not allow a voicemail optionAt your earliest convenience, please provide an alternate number where you can be
reached
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.24hourfitness did not resolve any part of the complaintThey refused to reinstate original membership fee, and they would not accept responsibility for the marketing practices that led to perception from thousands of their members that the promotional membership rate was locked in for life.Regards,*** ***

Dear Mr***,Our records indicate that your concern has been resolved by the General Manager of your local club. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you and they are working with you towards a resolution to your concern
Should you have any questions, please let us know
Sincerely,
Hour Fitness Corporate

Dear Mr***,Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office