Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a follow up on how the issue was resolvedI received one phone call from the gym manager, with a promise to rectify the situation and to call me back with how he resolved itHe had not followed through on his promise and the corporate offices have failed to act on any sort of disciplinary action toward the trainers involved
Regards,
*** ***

Dear Ms***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the
business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the reimbursement that was supposed to arrive by 7/7/Please confirm when it will arrive, and when this issue can be resolved.Regards,*** ***

Dear *** ***
We are sorry for any
confusion that may have occurred related to our prior responsePlease be
advised that we posted our comments on 10/26/at which time we were not yet successful
in our attempts to reach you thus supporting our response at that time
However, on 10/27/the day after posting our response, we did speak with you
and requested the required proof in order to resolve your concernOur records
also indicate that as of 11/02/15, our office has confirmed with you via email
that your account has been cancelled per your request and, although you were
not entitled to a refund, we agreed to process the additional amount as a
gesture of goodwill in order to close out this issue
If you have any
questions, please let us know
We wish you well in your
future fitness endeavors
Sincerely,Hour Fitness
Corporate

Dear Ms***,Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,
This is a follow up email on the conversation we had this morning about my complaint with Hour Fitness
I closed this complaint by mistake as I did not realize that accepting this message would result in closing the caseI was not given a phone number to contact Hour Fitness and was not refunded for the disputed amount
Please let me know if there is any further information or detail that I can provideMy phone number is *** *** or you can reach me at *** ***
Thanks,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership. Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see *** Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract. By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience." However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience." So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards,*** ***

Revdex.com:Company has offered refund and reinstated the previous fees because they were unable to locate the contract.This complaint isn't completely satisfactory but mostly satisfactory due to the larger agenda that hour fitness is phasing out old contracts by not building Sports clubs anymore, and building Super Sports only instead
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be mostly satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** from Hr called me. The are refunding the first payments for $via check. She claims Hr did not charge my credit card and did not receive payment for the 3rd charge after my membership was canceled. I checked with my credit card company and was informed that Hr fitness , Carlsbad CA submitted the chargeThey told me they have to wait at least days to allow the dispute with HR to respond. So once the check is received (and clears the bank) and the credit card charge is resolved, then I will let you know. At this point it is only partially resolved. any questions, feel free to contact methanksRegards,*** ***

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is just an outright lieYou absolutely DID speak to me over the phone on October 27, three WEEKS after this complaint was filed, at which point you tried to convince me you'd just received it. Up to that point, by the way, I had been trying to cal every day and was on hold 30,40, minutes at a time and would have to hang up because I had to go back to workI believe you've engineered it that way to make it impossible to cancel memberships. Anyway, during the 10/telephone conversation I asked why no one had ever responded to my September email either, and was told, " I have no ideaThat is the customer service department" and offered nothing more -- not even an apology-- simply passing the buck. Then, you tried to convince me that I was charged twice in August and three times in September because of "reversed charges" in June??!! That you were "playing catch up" is something else I was told, and it was so incredibly vague and you could not adaquetly explain what that meant, so I pressed further I was told I would receive proof via email right away that was four days ago and of course I have received nothing ( Othter than the lie here about not being able to reach me)I first believed you were just shockingly incompetent but after reading your lie above I am now sure that you ignored my email on purpose, make it impossible to reach you by phone by design, and never intended to email me proof at all For that reason I want nothing to do with you and I demand that you return the months of stolen membership fees and terminate my membership as of the date of my complaint above (October 5) where I asked for just that, and prorate my fees back to that point as well.
Regards,
*** ***

Dear *** ***
Our records indicate that your concern was resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The phone message stated the funds will be credited to my account Once that has happened, I ill respond affirmatively.Regards,*** ***

Dear *** ***
Per
your membership agreement purchased on 07/08/07, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level.Please note, the cancellation of your account was not due to any personal action taken against you for voicing your concernOur records indicate that your account terminated in our system as we did not receive payment for your annual dues on or before the required due dateShould you wish to resume your membership, please contact our office for further assistance
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that we attempted to contact you by phone on 9/02/15, 9/09/15, and 9/24/15. Voice-mails were left each time but we have not received a return phone call from you to date. It is important that we speak with you in order to successfully address your feedback and resolve this matterAt your earliest convenience, please respond with an alternate phone number where you can be reached for further assistance.Sincerely,Hour Fitness Corporate Office

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you and they are working with you towards a resolution to your concern
Should you have any questions, please let us know
Sincerely,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr* ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office