Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Someone did call me from (what I assume is) the corporate office of hour fitness, but there was no resolution or solution offered.

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed your feedback related to your local club
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,
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Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with you.
At your earliest convenience, please contact us by
calling the phone number provided in their voicemails for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comAdditionally, they have confirmed that our records indicate that the appropriate refund was issued to to your credit card used for payment effective 9/13/17. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local District Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you were busy at the timeAt your earliest convenience, please give us a call back so we may assist you
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experienceOur records indicate that, per your conversation with the local Club Manager on 3/11/16, they have addressed your feedback related to the local club and are working to address any outstanding items at club level.
In closing, we appreciate your feedback but we are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***
Our records indicate that you have received a copy of your agreement as requested and reviewed the terms of your contract with our Member Care Specialist via telephone on 9/29/Should you have
any further questions, please let us know
Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour
Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***As previously stated, our records indicate that your concern has since been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office