Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have a phone number so this is not an option to contact me withThe company has my email and I regularly receive emails from this companySo they can easily contact meEmail me to contact meRegards,*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied because their message indicated they called and left me a voice mailThey did not call meMy number is *** Their first messaged indicated they sent me an email attachment explaining whyThey didn't do that eitherThis is the third lie they have told me.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Dear Mr***,
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Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with you.
At your earliest convenience, please contact us by
calling the phone number provided in their voicemails for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look
forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** After months of the hour fitness national office not dealing with the horrific customer service they finally only after I filed this Revdex.com complaint and *** was assigned from socialfit side a customer response team member in California who promised five times to send me an email apology and compensation and more further assured to follow in writing whoch never happenedanother let down by the national side this never happenedlate last friday in late afternoon *** *** called and he said he was a brand new regional manager for my area in Frisco region and also promised to send me an email with itemizing the apology, assuring me my account was fine and also that of my wife, promising compensation, and more and that he had a telephone meeting with someone in national named *** *** or something like that and that by Monday I would have my email apology and further as I mentioned and this NEVER happenedThere has been no solution and hour fitnness has done nothing but dragg their feet and say and promise and then do nothing for many months including recently causing me wasted time, lost work compensation by spending hours on this, added stress and terrible feelings about the lack of integrityI wish to press this complaint on and am looking into contacting your California Att gen but the fact that you were told it was resolved shows how dishonest they are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***
Our records indicate that you have received a copy of your agreement as requested and reviewed the terms of your contract with our Member Care Specialist via telephone on 9/29/Should you have
any further questions, please let us know
Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you were busy at the timeAt your earliest convenience, please give us a call back so we may assist you
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour
Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experienceOur records indicate that, per your conversation with the local Club Manager on 3/11/16, they have addressed your feedback related to the local club and are working to address any outstanding items at club level.
In closing, we appreciate your feedback but we are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No one called! Even if we could talkTalking to me is not going to fix the many problems at hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open!
Regards,
*** ***

Dear *** ***As previously stated, our records indicate that your concern has since been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***