Smith Day Care Learning Center, Inc.

Dear Ms***,Our records indicate that the the Operations Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they are unable to reach you and discuss your concernAt your earliest convenience, please
contact us by calling the phone number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward
to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear Ms***,
We take feedback from our members very seriously
and sincerely regret any unpleasant experience that may have occurred to
detract from our level of service or our facilities
We are currently investigating this matter and expect
to have an update for you soonYou
should receive a phone call within the next
3-business days providing you with more information
Thank you for your patience,
Hour Fitness Corporate Office

Dear Mr***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the additional comments you provided to the Revdex.com, and they have clarified the access terms of your Bally membership
acquired by 24 Hour Fitness in December 2014.
Please be advised that the All Club Sport upgrade that you recently purchased on 4/2/allows you additional access to Hour
Fitness locations which were not affiliated with the Bally acquisitionAs such, you have access
to all Sport and Active level Hour locations (in addition to the club
locations previously owned and operated by Bally Total Fitness) as
long as your Bally agreement and 24 Hour Fitness upgrade agreement
remain in good standing in our system.We hope that this brings some clarification to your concern as
well as the terms of your membership.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to All Sport, Active and Fit-Lite clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you and explained the terms of your membership contract purchased from *** *** *** and later acquired by Hour Fitness.
Per "Section INCREASES", your membership is eligible for an increase anytime after the first anniversary date of the AgreementA copy of your agreement has been sent to you via email for your review
Sincerely,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist from our office has contacted you in follow up to your feedback and provided an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available.
If you have any
questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they are working with you to address your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complainthours fitness did not offer any resolution to this issue, they only stated that they are checking on the agreement and will follow up on itThis is the same response I have been getting since the beginning of March I was originally told it was going to take weeks to receive the claimed signed agreements by mail and via emailIt has been months and I have not received the agreements nor have they resolved this matterI have been very patient and have high hopes to resolve this issue soon. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.24hour fitness contacted me in response to my Revdex.com complaint.*** from customer care explained that 24hour fitness wants to provide the best experience to its members and that costs more money than they were collectingShe specifically pointed out the money would be spent on cleaning clubs, adding and maintaining equipment and opening new clubs. They sent an electronic copy of my contract which contained lots of barely legible fine print Page 2, which contained section 3c regarding right to increase dues, appeared different than the other pages which she said was because it was probably a different color paper rather than because it was not from the original contract I would be happy to post page as it does not have personal identifying info Section 3c specifies that 24h can only raise dues once per year and can only raise dues a maximum of 5% of monthly dues It states in the same paragraph that 24h can increase dues on prepaid plans annually The agreement did not specify the amount of the increase for prepaid plans although its inclusion in the same paragraph with the 5% limit on dues increases certainly suggests to the reader (if not contractually limits) the increase should be a maximum of 5% This was ***'s rationale for why 24h can and did raise my premium 250% in one year Further 24h can do the same each year I not sure if the contract legally permits this, but it does not strike me as a better business practice. When hour promotes and sells the prepaid plans, the selling point is that they lock you into an annual rate If that annual rate can increase every year by an unlimited amount then the member is not getting any rate lock or benefit at all and it amounts to advertisement I get that there are costs of doing business and that they go up, hence the 5% dues increase clause I purchased a contact to get a low annual renewal rate If that low rate increases by 5% each year then that is a reasonable expectation and it is still a good deal to the customer Cleaning, maintaining and updating equipment are basic to running a gym, not a reason to raise dues 200-300% at one time Opening new clubs should bring in new members and more revenue and be financed accordingly, not be a reason to raise existing dues astronomically Most businesses whether it be electricity, health insurance, rent, even retail stores would keep any rate or price increase (if there is an increase) to a reasonable amount,

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local District ManagerShould you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Per your membership agreement purchased on 09/22/06, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our office.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Unfortunately, we are unable to reach you in follow up to your comments provided to the Revdex.com At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager
We look
forward to speaking with you
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms***,Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a follow up on how the issue was resolvedI received one phone call from the gym manager, with a promise to rectify the situation and to call me back with how he resolved itHe had not followed through on his promise and the corporate offices have failed to act on any sort of disciplinary action toward the trainers involved
Regards,
*** ***

The “issue” (a clear, verifiable, multi-year pattern of grossly unsanitary
conditions at this particular downtown *** location) cannot be “addressed”, let alone “resolved” by perfunctory call from a local club manager
Nor do I find believable her contention that local 24HourFitness clubs need formal corporate clearance to keep soap in the soap dispensers, to clear drains or to fix shower faucets
I am also skeptical of her claim that it is difficult to find male employees to work in the men’s locker room: on any given days, one can observe up to half-a-dozen idle male staff members chit-chatting in between training sessions or sales callsI have personally observed many of them personally use the facility and blissfully ignore the perennial problems (e.gno soap), not bothering to even report them
On January 6, I had to personally remove the Holiday Hours notice still taped on the wall
This morning, January 12, another urinal was yet again out of order and some showers were out of soap yet again by 7amThis is an EVERYDAY EVENT!
“Management” employees are never to be found before 8am, well after the first rush-hour wave of the day
The sheer laziness and lackadaisical approach to management is revolting, especially in the wake of this club proclaiming itself “SuperSport” in order to charge more while doing less
If this is “Better Business”, what could possibly be worse business?
Pathetic