Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear Ms***,
We take feedback from our members very seriously
and sincerely regret any unpleasant experience that may have occurred to
detract from our level of service or our facilitiesPer your conversation with our office, you agreed to and accepted
the refund offered as resolution to your concernAs such, a refund in the
amount of $was processed for all monies paid for Personal Training
agreement #RP(sessions total) which includes the sessions that were
usedThis refund was processed back to the credit card (AMEX) used for payment
ending in the last four digits of 2008.
We wish you continued success with your health and fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***,
Our records indicate that the local District Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern
Sincerely,
Hour Fitness Corporate

Revdex.com:
I called amd got voicemail they can try again

Revdex.com:
The business was quick to respond and very willing to work with me on a resolution to complaint ID *** that was fair and satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your feedback.Should you have any further questions, please contact the General Manager directly for assistance.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since I sent the last response, NO ONE from hr fitness has contacted me as they indicate. As I mentioned, before, once the dispute with the credit card charge on -6-17-16(posted 6-20-16) is resolved and I receive the promised $refund from the first charges and the check clears the bank, then it will be resolvedMy credit card company has indicated that hour fitness, calrsbad CA in fact did summit the 3rd charge on 6-20-and they need days to resolve the issueUntil this happens, I cannot close out my complaintRegards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward
to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear
*** ***Our records indicate that your concern has been addressed by our office
Should you have any further questions, please let us know
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness
Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their letter to me indicated that there was an attachment to their communication with meThere was no attachmentThey also asked me to log into my online fitness account for more information and the site will not let me log inRegards,*** ***

Dear Ms***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you regarding this matter.At your earliest convenience, please contact us by calling
the phone number provided in their voicemail for assistance.We look forward to speaking with you soon!Hour Fitness Corporate Office

I received a voicemail from the district manager, and will call him back as soon as I return from my current trip in *** ***Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voicemail left for you by our Member Care Specialist
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office