Smith Day Care Learning Center, Inc.

Dear *** ***
The local Club Manager has confirmed with our office that he has spoken to you on several occasions regarding the Kids Club hours during your visits to the clubHowever, he has reached out to you again (this time by phone) in order to address any further questions you may have about this matterAt your earliest convenience, please return his call for further assistance
Sincerely,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract that I looked over WITH the manager at *** didn't point out anywhere to raise the year fee from $to $ Besides, I am not a monthly membership so why it went from $to $149(without tax) Where does it say in
the contract that 24fitness has the right to jack up the price %with yearly membership?Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowmy membership was terminated in AugustI shouldn't have charged for this monthThey need to refund the for the last month.Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms* ***
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not accept voicemailAt your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you At your earliest convenience, please respond by calling the phone number provided in their voice-mails
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking
with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the District Manager of your local club has attempted to contact you in follow up to the comments you provided to Revdex.comHowever, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business only contacted twice which happened to be yesterdayI returned the call; however the Manager has not contacted me.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution was indeed solved a few days before receiving your responseTherefore I am considering this issue resolvedThank you for your attention
Happy New Year to everyone!
Regards,
*** *** *** ***

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern. Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear Mr***Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear *** ***
Unfortunately, we are unable to reach you in order to discuss your feedback provided to the Revdex.comThe phone number provided in your correspondence does not have a voice mail set up; so we are unable to leave a message
At your earliest convenience, please
provide an alternate phone number where we may reach you in follow up to your concern
We look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness
Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our
office. Should you have any further
questions, please let us know
We thank you for being a member and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour
Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response I received by hour fitness indicates that the local club has been unsuccessful in their attempts to contact me, however, this claim is not accurate I had only received one voicemail on 10/27/from *** who claimed to be the new manager at the *** location I called back on the same day and was advised that he was in a meeting and left my information for him to call me back I did not receive a callback I made a second attempt to contact *** the following day and was advised that he was no longer with the company and spoke to the interim manager, *** On 10/28/15, I briefly summarized my issue with *** and he advised me that he would need to speak with the district manager due to the monetary value of my request He advised me that he hoped to get back to me by Friday, however, that did not happen I called again on Monday 11/2/to follwith *** and was advised that he was in California all week for meetings I received this email message response on Thursday, 11/5/15, suggesting that I was the one that was unable to be reached I called again today, 11/9/in another attempt to reach *** and get closure for this issue Once again, he was in a meeting and I left a message to call me back and I have not heard from him yet this evening Clearly, I am not the difficult one to reach The constant turnover in management at this location coupled with the unresponsiveness to multiple messages left for callback have caused the delay in resolution, not my inability to return a voicemail.]
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Oh, great. Thank you,***. As I said, I did not see your response at the time. My email server, ***, has been a mess. *** I need to switch, but dread it
So, yes. Please, reopen the complaint.
*** ***,Hour Fitness's district manager, called and tried to offer me deals like two free months of membership and free training sessions to appease me, telling me that the tires stayUnacceptable
I talked to some more members who hate those tires.I think what we need to do is make them put a poll on the counter as members enter the gym, asking if they like or dislike the tire training exercise. The guys I talked with will sign
As I told *** *** we members pay for that facility with our membership dues. They should answer to us instead of ruining our workout experience. I still have a form of PTSD from the banging and shaking of the building
And *** said he had to agree with me that it is unfair that the machines downstairs are always broken, the TV connections don't work, and the gym tells us they can't afford to fix them. And yet, they can buy that new equipment and open new gyms. Their first priority should be to keep members happy
Thank you, again. I look forward to hearing your progress with the gym
Sincerely,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate