Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Leaving a message tell customer that there is nothing they can do is not a resolution to my complain I signed contract for $ a year lifetime and that is the pricing I would like to pay.Regards,*** ***

Dear Mr***,Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear Mr***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.24hourfitness did not resolve any part of the complaintThey refused to reinstate original membership fee, and they would not accept responsibility for the marketing practices that led to perception from thousands of their members that the promotional membership rate was locked in for life.Regards,*** ***

Dear Mr***,Our records indicate that your concern has been resolved by the General Manager of your local club. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist has contacted you today and provided details specific to the resolution of your concern.We wish you well with your future fitness endeavors.Sincerely,Hour Fitness Corporate

Dear *** ***
Unfortunately, we are still unable to reach you in follow up to your comments provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager, as well as our Member Care Specialist.
Please note that your account reflects as current with payment in our systemYour next automatic monthly dues deduction is scheduled for 11/25/
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After filing my complaint with Revdex.com hour Fitness did call me & emailed a copy of my contract to me. (When I had asked that they email me a copy of my contract previously I was told that they couldn't do that and they would mail it to me. They said it would take several weeks to get my contract to me.) The person that I spoke with told me that in the contract it states that they can increase the dues after a month period. I paid the increased rate so that I could continue to workout at the facilities.
There is a clause in the contract which states that after months they can increase the yearly dues. However this is not how it was verbally presented to me when the contract was sold to me nor did they give me a copy of the contract at signing. From talking with other members I am not the only person this happened to. Hour Fitness is apparently standing behind their employees and their unethical sales practices. I reiterate that this contract was sold as a contract in which I paid for years up front & after the years my membership dues would never increase and that it was a lifetime membership.Regards,*** ***

Dear Mr***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you provided to the Revdex.com as the phone number you provided does not allow a voicemail optionAt your earliest convenience, please provide an alternate number where you can be
reached
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
yes I did receive the refund check of $but it has not cleared the bank yet. The remaining issue is the 3rd charge on 6-17-posted 6-20-of $to my credit card. This is in dispute with the credit card. they cannot get a response from hr fitness. see attached bill showing the chargeRegards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voice mail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action was accurate. For your reference, details of the offer I reviewed appear below
The local manager did not respond, but Corporate hr fitness did Although weights were still in pool area after corporate spokesperson first responded, the problem of weights in the sauna has not happened in a week or more
Regards,
*** ***

The manager sent me an email which was a bit insultingHe stated that my some of my
claims were falseFor example, the treadmills that I stated in the complaint, he said that there is only brokenIf he really paced the floor as he said he did, he would know treadmilla are broken and a third does not function correctlyThen he processed to tell me that the gym has newer treadmills
I explained I can not use those tredmillds because of my back conditionYet I find it disturbing that you get crappy tredmill, new back equioment, new elipticas and the tredmill I want fixed has been broken for over a year and another now broken for iver minths? Secondly, he says the press machinwas fixed Yes bit that is because they received the complaintThe manager stated that he was going be available from Monday to Friday and we attempted calling and was not there
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear *** ***Our records indicate that you have been contacted by a Member Care Specialist from our office who is currently working with you towards a resolution to your concernShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate