Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed the feedback you provided regarding your local club.
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.
Yours in Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com
:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
To Whom It May Concern, I filed this complaint with Revdex.com on 11/09/2015, assigned ID is *** I signed a membership contract on 03/12/for the annual renewal fee should be $a year($to be debited per month from my checking account), but the fee keeps on increasing every year which is now $a year since 10/
My member number is ** *** After filing with Revdex.com, on 12/08/** *** *** called me and confirmed that my membership fee should not be increasing according my contractShe would refund me for the fee which has been overcharging up to November I should see my correct membership fee showing $per month from Dec and onShe also gave me her direct phone number to call her if my membership fee would not be correctly debitedI did receive a check for the overcharge a week later, but Hour Fitness continues charging my account for $instead of $per monthI keeps on calling the phone number *** *** ***, which she gave to me, / times every week to let her know that I am still being charged for the incorrect amountYou don't believe that *** *** never answered her phoneI had to leave several messages, but there is no adjustment made to change my fee back to $
Desired Resolution: Billing AdjustmentDesired Outcome: The next EFT will be on 04/15/I would like to ask *** to change my next debit amount to be $from April and on, as what I signed for, and she promised to adjust it for me on 12/08/
Thank you very muchRegards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that our written response has been mailed via USPS mail to your address on filePlease be advised that you should expect to receive our correspondence in the next 7-business days
Sincerely,
Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look
forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look
forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any further questions or concerns regarding this matter, please let us know.We wish you continued success with your health and fitness goals.Promoting Health and Fitness, Hour Fitness
Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have a phone number so this is not an option to contact me withThe company has my email and I regularly receive emails from this companySo they can easily contact meEmail me to contact meRegards,*** ***

Dear Revdex.com;This customer signed the moving contract before the move began According to the signed moving contract it states that the insurance will not cover items packed by the customer unless the boxes are inspected by a member of our team"The Insurance States that they
are not responsible for any fragile articles injured or broken unless packed by our employees." As far as the estimate goes the move in to storage went over the estimate by one hour The move out of storage was an hour under the estimateThis estimate is well within a reasonable time frameIn regards to the check being in the mail, all customers are told it take 3-weeks to process a claim.Thank you;James R***First Class Moving & Storage

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied because their message indicated they called and left me a voice mailThey did not call meMy number is *** Their first messaged indicated they sent me an email attachment explaining whyThey didn't do that eitherThis is the third lie they have told me.
Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear*** ***
Please be advised, our records indicate that your rate has been adjusted in our systemYour next debit date scheduled for May 15, will reflect the appropriate amount.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** After months of the hour fitness national office not dealing with the horrific customer service they finally only after I filed this Revdex.com complaint and *** was assigned from socialfit side a customer response team member in California who promised five times to send me an email apology and compensation and more further assured to follow in writing whoch never happenedanother let down by the national side this never happenedlate last friday in late afternoon *** *** called and he said he was a brand new regional manager for my area in Frisco region and also promised to send me an email with itemizing the apology, assuring me my account was fine and also that of my wife, promising compensation, and more and that he had a telephone meeting with someone in national named *** *** or something like that and that by Monday I would have my email apology and further as I mentioned and this NEVER happenedThere has been no solution and hour fitnness has done nothing but dragg their feet and say and promise and then do nothing for many months including recently causing me wasted time, lost work compensation by spending hours on this, added stress and terrible feelings about the lack of integrityI wish to press this complaint on and am looking into contacting your California Att gen but the fact that you were told it was resolved shows how dishonest they are