Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no proposed actionI was contacted by one of their representative just to tell me that the price was raised and there's nothing that they can do about it, regardless of what was originally promised to me at the point of sales I have stated that this type of sales tactic is unethical and should be stoppedInstead of trying to make things right, they did nothing. Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear *** ***
Our records indicate that the local General Manager has contacted you in follow up to your comments filed with the Revdex.com and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness
Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.again it is a lie No one called me I can furnish my phone records if necessary There are multiple issues here Club took my money with the yearly fee Yearly fee charged although it a monthly membership Yearly fee charged on August th just 6months after membership signing And they notified me that there will be a yearly charge every August 8th If we do the math that means two yearly fees I would pay in a year and months Second I had to pay for my training sessions before I used them So club had the money and didn't feel any urgency to contact me about the trainer's departure As a matter of fact the trainor was trying to get me to sign with him just two days before his departure Again it's an unethical business practice We cancled our membership after the fees where charged and their refusal to credit us back the our hard earned moneyNow how is that proper business practice to charge a yearly fee after months and in aticipation of a charge every year on the same date , and how is it an ethical business practice to not contact a paying customer after your trainer (whom you have been training and paying for , for 6months ) quits and the club doesn't see it a necessity to contact you In my months with the club I paid $ a month for months and around $in training sessions It's another story of the business taking your money and deficating on their customer after they see that you are not signing up with them again Again I can back my statements with facts and hard paper proof Can hour fitness do the same I don't think so It's easy for them to say they called and did this and that but where is the proof All lies just to close the case and sweep the dirt under the rug They need to refund me a substantial amount and stop wasting my time If you need phone records or any reciepts I can furnishe it It's comical that they would say they spoke to me , specially when I went out of my way to contact the club manager which in return conecidently was in meetings every single time I called Same manager as per my trainor stole his customer from him Dishonesty , deceit and unethical business practice across the board Again if Revdex.com needs proof about all the statements I said I can furnish it on demand .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THIS IS NO OFFER THEY HAVE SENT, IT PROPOSES NO RESOLUTION OTHER THAN TRYING TO CONVINCE ME TO ACCEPT THEIR DEMANDS AS COMPARISON, A NEW GYM IN TOWN YOU FIT CHARGES $10/MONTH MEMBERSHIP (LIMITED) AND THAT IS LESS THAN HOUR FITNESS DEMANDS THEIR HIGH CHARGE, INCREASING FOM $LAST YEAR TO $THIS YEAR IS EXXXHORBITANT! THIS ABUSE IS DESERVING OF A CLASS ACTION LAWSUIT, LIKE OTHERS FACED FOR SIMILAR PRACTICES.
Regards,
*** ***

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term.
We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Yours in Fitness, Hour Fitness Corporate

Dear Mr***,
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you filed with the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please give us a call by calling the phone number
provided in their voice mail. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Your feedback has been escalated to the local District Manager so they may address your concern and answer any questions you may haveThey have been advised to give you a call next week once you are back in townIf you do not receive a call within this time-frame, please let us know
Sincerely,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling the phone number provided, and we are unable to leave a message. At your earliest convenience, please provide an alternate phone number where we may
reach you. Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No communication from hour fitness was ever received. There has been absolutely no proposal, no resolution. hour fitness has not contacted me.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** *** find that this resolution would be satisfactory to me. I will wait for hour fitness to send me an email stating that I left the club in good standing (all debts paid), if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***As previously stated, our records indicate that a refund has been processed and refund check #*** in the amount of $was mailed to your address on file on July 14, 2016.
Regarding the additional refund you are seeking in the amount of $266.67, our records indicate that Hour Fitness did not successfully collect this payment as it was reversed by your bankAlthough you provided a bank statement indicating a pending charge for $dated 6/2016, this payment was later reversed on 7/9/as a result of the dispute process you initiated with your bank. Your banking institution stopped payment and as a result, Hour Fitness did not collect this paymentAdditionally, this amount has been waived in our system as an extra precaution to assure you there will no further attempts for Hour Fitness to collect this amount At this time, our records indicate that the appropriate refunds have been issued and there are no other refunds due to you regarding your account.
We hope that this brings some clarification to your concern as well as the terms of your refund. Should you you require any further confirmation regarding the stop payment initiated by your bank, we encourage you to contact your banking institution for further assistance
Sincerely,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office