Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory but ok to close
24Hrs Fitness are not really addressing the issue and they are giving the same responseFuture is not clear and how other customers will also be impacted by this wrong practice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken with hour fitness, and they explained that they increased our rates because it is within the fine print of the contract that they can do so, however, this is not an acceptable answer to me, especially as the contracted rate was only honored for years As sold to us, there was no mention that our rates could or would go up, rather that our rates were locked in as long as we remained members Given that they have increased our rates, an increase of 50% for my wife and 33% for me seems excessive.Additionally, I would have liked a commitment to not continue with deceptive marketing practices, though I don't know if they are continuing to do so
Regards,
*** ***

Dear Mr***,During your last conversation with our office, you indicated that you were not able to speak with *** regarding this issue due to a medical concern you were experiencing at the time.At your earliest convenience, please contact us by calling #866-417-so we may further assist you with this matter.Sincerely,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matterAdditionally, we are unable to leave a voice message as your mailbox is full At your earliest convenience, please provide an alternate phone number where we may reach
you.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you by phone in order to discuss the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General
Manager
We look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been
resolved by our office. Should
you have any further questions, please let us know.
We wish you continued success with your future
fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate
Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have not recieved any calls, voicemails or email from the business. *** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms***,Our records indicate that your concern was resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You obviously haven't stepped foot in the *** Sport club!!! It is probably the filthiest gym I've ever been in!! Along with equipment and items always broke (i.eDrinking fountains, urinals, vending machines)Along with weights EVERYWHERE!!! It has been brought to the attention of the staff, club manager and district manager, with no resolution! Nobody seems to care of cleanliness of safety of the members!! Staff has no pride in their workplace!!!
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the General Manager of your local club
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any further questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I was told that my membership would never change as long as I maintained my membership

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We wish you continued success with your future
fitness endeavors
Promoting Health and Fitness,
Hour Fitness
Corporate Office

Dear *** ***
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of
satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I have been in consistent contact with the general manager and he has verbally expressed a membership offer to resolve my concerns. I have requested and still currently waiting for a hard copy of the proposed membership offer to confirm the adjustments we agreed on. I cannot accept an offer unless I get the proposed membership offer in writing.Regards,*** ***

Dear *** ***Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office