Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
In no way has my complaint been addressed as their
response indicatesThey called me and refused to address any part of my desired resolution in any wayI received no apology, no rationale for the rate increase, no explanation about how this rate increase is either fair or ethical, no money back for their unethical practices and no honoring of their verbal agreement to keep my rate at $per year for my "Lifetime." I demand that this claim be ruled in my favor or go directly to arbitration since they obviously have no interest in letting you guys know how any of my concerns have been addressed. Their response says "nothing." I honestly don't know how you even consider it a response
They did not let the Revdex.com know, in any way, how they have handled this claim. They have no evidence proving the legitimacy of the rate increase, they did not explain why they would not be refunding any money, they did not apologize to me in any way, they did not address any part of the obvious discrimination I have pointed out, they have not explained how this is ethical and have not explained how this is fair. Each one of these points needs to be addressed for the Revdex.com to even begin to consider if hour fitness did everything possible to resolve this claim. The Revdex.com can, in no way, consider this claim "answered." The business has provided ZERO answers. If they are not even going to make the effort to address this claim then is they are leaving the Revdex.com no choice but to rule in my favor.
Please instruct Hour Fitness to refund me $and keep me and my wife's rate at the promised $per year since they have neither denied that this is owed to me but also have not produced an ounce of evidence to the contraryThey didn't even try. It took them more than a month to respond to this claim just to tell you nothing. Since they are so uninterested in this process, I think the Revdex.com has an obligation to prove to them how this really works. Rule in my favor immediately. My claims are undisputed, therefore you have no choice but to demand they comply with my desired resolutionRegards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand what the message is saying. my credit card company indicates that hour fitness has days from 7-9-to respond to them regarding the dispute. until hour fitness responds or the days comes - whichever comes first - this is not settled. *** from hr fitness called me on Tuesday 8-16-and this was informed to her. she stated she would talk to the accounting department to communicate with the credit card company. She stated she would call me back by FridayShe has not I just called the card company and they have not received any response or inquiry from hour fitnessSo according to my credit card company, the charge is still pending. either hour fitness must respond to them to clear the issue or after the days it will become permanent. so until either one occurs, I still have an unresolved situation.
Hopefully hr will be true to their word and not rebill again later, but you never know about things anymore. Regards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[A lady contacted me and talked to me about what happenedNo one resolved anything with meIf calling me to listen to my concerns is fixing the problem I guess that is how hour fitness fixes stuffA waste of time and energy]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my complaint ID *** and I am so happy that Hour Fitness wishes to resolve this issue for me I am very happy with the outcome
Regards,
*** ***

Dear Ms***,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear *** ***
Our records indicate that a copy of your agreement was retrieved by our records department and sent for your review via email on 5/11/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference
to your annual renewal.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to all Super Sport, Sport, Active and Fit-Lite level clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After leaving voicemails back and forth, I was finally able to reach *** on March She informed me that they would not honor what their representative said to us when they sold us the membership, and would not reduce our annual dues from the $to the $that was promised She explained that they have not reduced fees for anyone, which seems to be contrary to what has been described in some of the other Revdex.com complaints against Hour She also told me that my only options were to simply pay the increased fees, cancel my membership or to seek legal action None of those options live up to what was promised to us when we paid a large upfront fee Thus, my complaint remains unresolved.Regards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I request a full refund, which thus far has not yet been received onto my credit card
Regards,
*** ***

Dear *** *** Unfortunately, we are unable to reach you by phone to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist. We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that a written response to your concern was mailed via USPS mail to your address on fileYou should receive it in the next 3-business days.
Sincerely,
Hour Fitness Corporate

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate