Smith Day Care Learning Center, Inc.

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to all Super Sport, Sport, Active and Fit-Lite level clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that a copy of your agreement was retrieved by our records department and sent for your review via email on 5/11/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference
to your annual renewal.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in
their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Worldwide, Inc

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All I received was a cursory phone call confirming that they had raised my rate and if I had been promised otherwise by their employees or advertising, well too badThey made no effort to justify their action or to assure me that it will not happen againTheir call was as insulting a response as one could receive.Regards,*** ***

Dear *** ***,
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding of my complain #*** the assistant manager of *** branch of “hours fitness” with name *** talked to me on phoneHe tried to convince me that the door was removed in accordance with the requirements of some city commissionOn my request to show me these directions he replied that he would not do itThen I asked to give me the number of this directions and the name of the inspector, so that I could call him He refused againThen I asked him to send a copy of the instructions to Revdex.com officeHe promised, but as I understood from your last letter, it was not done Apparently his reference to the injunction is not true, but only is an attempt to avoid responsibility Moreover, in all other offices of their company the corresponding door is always installed, very often with a written pre-warning not to keep it openedAnd during all my previous talks with the *** branch of “hours fitness” manager *** *** and main office representative ***, they never mentioned any instructions provided by any comissions about this door
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Area Director.Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided seems to be invalid. At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***,
Unfortunately, we are unable to reach you in follow up to the additional feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager
Sincerely,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour
Fitness Corporate Office

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a written response to your concern was mailed via USPS mail to your address on fileYou should receive it in the next 3-business days.
Sincerely,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter as there is no voicemail option for the phone number you provided in your correspondence. At your earliest convenience, please provide an alternate phone number where you can
be reached so we may assist you
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I request a full refund, which thus far has not yet been received onto my credit card
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office