Smith Day Care Learning Center, Inc.

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one voice mail yesterday, March 3, indicating that a resolution was in progress but nothing was definitive. I returned the call today and have no had a reply.Please don't suggest that you have made tireless efforts to contact me when I've received no email or phone call until less than hours ago, and that was only to say a resolution is in progress but not complete.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not adequately explained the reason of increased fees without any recompense in their service, equipment functionality, or overall cleanlinessThey also did not explain why I was charged, twice, for full, annual, membersips, in the span of two monthsThey have also failed to have their local regional manager contact me, as was stated in our conversation.
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Worldwide, Inc

Dear *** ***
The local Club Manager has confirmed that he spoke with you via telephone on February 16, at which time he did attempt to work with you towards an amicable resolutionWe are sorry to hear that you declined his offer
Unfortunately our records do not show that we received a request to cancel your membership a year ago as stated in your correspondenceSince Hour Fitness memberships are not based on usage, we would not cancel your membership without your consent which is why your account remained active in our system until your contact to our office on December 21, 2015. Please note that per your signed contract, it is the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner
Please be assured that, per your request, your membership has been cancelled in our system and there will be no further debits to your account. If you should locate proof of your request to cancel from last year as stated in your correspondence, please let us know. Once received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in
their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***,
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive a phone call from 24hr fitness, they did not provide a return phone number in the response below I can be reached at ***Thank you. Regards,*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concern wasn't resolved at all I was told by office that the rates hike was the decision by headquarter and I could not make any negotiation at all I basically either to pay the additional $asking price, or leave the club I have no choices so I ended up pay additional $ I asked the office if they could guarantee no rate hike for another few years, but the office say they could not guarantee that either I refuse to close this compliant and like to keep it opened. Regards,*** *** ***

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All I received was a cursory phone call confirming that they had raised my rate and if I had been promised otherwise by their employees or advertising, well too badThey made no effort to justify their action or to assure me that it will not happen againTheir call was as insulting a response as one could receive.Regards,*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding of my complain #*** the assistant manager of *** branch of “hours fitness” with name *** talked to me on phoneHe tried to convince me that the door was removed in accordance with the requirements of some city commissionOn my request to show me these directions he replied that he would not do itThen I asked to give me the number of this directions and the name of the inspector, so that I could call him He refused againThen I asked him to send a copy of the instructions to Revdex.com officeHe promised, but as I understood from your last letter, it was not done Apparently his reference to the injunction is not true, but only is an attempt to avoid responsibility Moreover, in all other offices of their company the corresponding door is always installed, very often with a written pre-warning not to keep it openedAnd during all my previous talks with the *** branch of “hours fitness” manager *** *** and main office representative ***, they never mentioned any instructions provided by any comissions about this door
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided them a solution to my issues which would be not requesting me to pay for any additional membership with them and including a refund after Feb 10th when I was injured.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me so long as the company is able to solve my concerns. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company cannot meet my needs, the complaint will not have been resolved
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Area Director.Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided seems to be invalid. At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate