Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach you. A detailed message was left advising you of the action taken, as well as the
refund issued to your account. Should you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear ***We have been advised by the local Club and District Manager that they have not been successful in their attempts to reach by phone in order to assist you with this matterAt your earliest convenience, please contact us by calling the phone number provided in our voice-mails.We look
forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let me know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***
The local Club Manager has confirmed that he spoke with you via telephone on February 16, at which time he did attempt to work with you towards an amicable resolutionWe are sorry to hear that you declined his offer
Unfortunately our records do not show that we received a request to cancel your membership a year ago as stated in your correspondenceSince Hour Fitness memberships are not based on usage, we would not cancel your membership without your consent which is why your account remained active in our system until your contact to our office on December 21, 2015. Please note that per your signed contract, it is the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner
Please be assured that, per your request, your membership has been cancelled in our system and there will be no further debits to your account. If you should locate proof of your request to cancel from last year as stated in your correspondence, please let us know. Once received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund
Yours in Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive a phone call from 24hr fitness, they did not provide a return phone number in the response below I can be reached at ***Thank you. Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concern wasn't resolved at all I was told by office that the rates hike was the decision by headquarter and I could not make any negotiation at all I basically either to pay the additional $asking price, or leave the club I have no choices so I ended up pay additional $ I asked the office if they could guarantee no rate hike for another few years, but the office say they could not guarantee that either I refuse to close this compliant and like to keep it opened. Regards,*** *** ***

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[A lady contacted me and talked to me about what happenedNo one resolved anything with meIf calling me to listen to my concerns is fixing the problem I guess that is how hour fitness fixes stuffA waste of time and energy]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
In no way has my complaint been addressed as their
response indicatesThey called me and refused to address any part of my desired resolution in any wayI received no apology, no rationale for the rate increase, no explanation about how this rate increase is either fair or ethical, no money back for their unethical practices and no honoring of their verbal agreement to keep my rate at $per year for my "Lifetime." I demand that this claim be ruled in my favor or go directly to arbitration since they obviously have no interest in letting you guys know how any of my concerns have been addressed. Their response says "nothing." I honestly don't know how you even consider it a response
They did not let the Revdex.com know, in any way, how they have handled this claim. They have no evidence proving the legitimacy of the rate increase, they did not explain why they would not be refunding any money, they did not apologize to me in any way, they did not address any part of the obvious discrimination I have pointed out, they have not explained how this is ethical and have not explained how this is fair. Each one of these points needs to be addressed for the Revdex.com to even begin to consider if hour fitness did everything possible to resolve this claim. The Revdex.com can, in no way, consider this claim "answered." The business has provided ZERO answers. If they are not even going to make the effort to address this claim then is they are leaving the Revdex.com no choice but to rule in my favor.
Please instruct Hour Fitness to refund me $and keep me and my wife's rate at the promised $per year since they have neither denied that this is owed to me but also have not produced an ounce of evidence to the contraryThey didn't even try. It took them more than a month to respond to this claim just to tell you nothing. Since they are so uninterested in this process, I think the Revdex.com has an obligation to prove to them how this really works. Rule in my favor immediately. My claims are undisputed, therefore you have no choice but to demand they comply with my desired resolutionRegards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After leaving voicemails back and forth, I was finally able to reach *** on March She informed me that they would not honor what their representative said to us when they sold us the membership, and would not reduce our annual dues from the $to the $that was promised She explained that they have not reduced fees for anyone, which seems to be contrary to what has been described in some of the other Revdex.com complaints against Hour She also told me that my only options were to simply pay the increased fees, cancel my membership or to seek legal action None of those options live up to what was promised to us when we paid a large upfront fee Thus, my complaint remains unresolved.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my complaint ID *** and I am so happy that Hour Fitness wishes to resolve this issue for me I am very happy with the outcome
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand what the message is saying. my credit card company indicates that hour fitness has days from 7-9-to respond to them regarding the dispute. until hour fitness responds or the days comes - whichever comes first - this is not settled. *** from hr fitness called me on Tuesday 8-16-and this was informed to her. she stated she would talk to the accounting department to communicate with the credit card company. She stated she would call me back by FridayShe has not I just called the card company and they have not received any response or inquiry from hour fitnessSo according to my credit card company, the charge is still pending. either hour fitness must respond to them to clear the issue or after the days it will become permanent. so until either one occurs, I still have an unresolved situation.
Hopefully hr will be true to their word and not rebill again later, but you never know about things anymore. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me so long as the company is able to solve my concerns. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company cannot meet my needs, the complaint will not have been resolved
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided them a solution to my issues which would be not requesting me to pay for any additional membership with them and including a refund after Feb 10th when I was injured.Regards,*** ***