Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***3, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern.? Unfortunately we were unable to reach you.? ? At your earliest convenience, please contact our office by calling the phone number provided in our
voice-mail
We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.?
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness,? Hour Fitness Corporate Office
?

Dear *** ***
Our records indicate that a copy of your? membership? agreement has been retrieved and reviewed by our officeA Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your
agreement.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Mr***
Our records indicate that your concern has been
resolved by our office.? ? Should
you have any further questions, please let us know.?
We wish you continued success with your future
fitness goals
Promoting Health and Fitness,?
Hour
Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been addressed by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate?

While this has clearly inconvenienced ? me for many months and ? for some unexplained reason hour fitness committed ? many membership access and renewal and payment account ? and communication and customer service errors all on the national side and not from my local club who are also very nice, and ? national call censeter service support or whatever the dept is called -ignored ? efforts to resolve and clarify this over many months,---------------------------------------------- I am willing and happy ? to put an end to this assuming what they have promised in their email is true and they make good on their promises to meFor the most part I have always enjoyed the club and membership throughout the years and most of the hour fitness people I have met are very nice and good people ? and this seems out of the ordinary but it occurred many times on their part of this depty in national and in particular an individual there ---- and it is they that perpetuated this error.? I wish to thank the kindness and professionalism of the BB for their efforts and I appreciate them very much.? Thank you? Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This response does not respect my privacyYou used my credit card without my permission to get paid for someone else's servicesIf I do not take a full refund, then I will have to take legal action, because this is nothing else but a fraudulent action
Regards,
*** *** ***

Dear *** ***
Our records indicate that your concern has been addressed by the local Club Manager
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membershipThen, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc? Never received my money or an apology for the horrible and unacceptable treatment I received after years of membership.So, noIt has not been solved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office.? ? Should you have any further questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Funny how I need to provide the contract from more than nine years ago instead of them.? There is nothing in this contract that either of us are debating but it will serve to prove a few of the facts that everyone has agreed on up to this point.? I also added the most recent bill showing the massive overnight increase in dues.? I re-did the math on this.? They actually raised me an my wife's? rate 145% overnight.? Well more than my original 116% figure.? it went from $to $
Fact #- Contract states that rate will be $per year
Fact # - New rate is $(A whopping 145% increase)
Fact # - The salesman lied to me and others about the lifetime rate never increasing(cannot be proved or denied with this document but I am working on supplying that evidence and will have it for the arbitration)
Fact # - The 3% per year increase is the only mention of any maximum annual rate hikeNo max due increase is stated for annual members(This is where the Revdex.com comes in to ensure ethical standards and anti-discrimination practices)
Now you have three written testimonies from me and proof in black and white showing you the (1)unethical practices, (2)customer deception and (3)discrimination.?
The evidence proving these three damning points is overwhelming and undisputed by Hour Fitness even though they've had almost two months to dispute any of this but have chosen not to...they can't...it's all true.? There is no way you can allow them to increase the rate 145% overnight, its undeniably unethical...hence the fact that they have not denied thisThey have also not denied that they deceived customers (straight up lied to us) and have not denied that they have discriminated against annual payment customers.? They are aware of business ethics and actually? regulate themselves with month-to-month customer rate hikes at? 3% per year.? Why to double-standard? Force them to end the discrimination.? Bring them to justice for their intentional deception and lies.? Send a message to them with a swift ruling.?
They have disrespected the Revdex.com and this process in such a way that serves only to reinforce my claims that they do not abide by? any logical ethical standards.? They don't even have the decency to address my claims, attempt to rebut any of them in any way or even get back to you guys in a timely fashion, and when they do , they say nothing.? I have responded to every email within hours.? ? Ironic how Hour Fitness cannot provide you this courtesy.? When they bother to respond again or take part in arbitration they will be forced to defend themselves and try to refute the fact that:
1.? ? They lied! (this sales practice is customer deception at its finest and exactly what the Revdex.com is our to rectify)
This rate hike is unethical! My rate went up 145% overnight.? An annual rate increase of 3% is the only limit ever mentionedMake them stick to it
They discriminate! They print their discrimination on the contract.? 3% max increase for mon-month.? No max mentions for annual paying members.? Obviously they can't ethically raise? rates to whatever...good thing the Revdex.com exists to? curtail this.?
Make them prove they didn't lie, make them prove that this rate hike is ethical and make them prove that they don't discriminate.? If they prove these things to you then let them carry on treating other customers in this fashion.? If they don't, then award me $for the outrageous dues I paid for me and my wife and force them keep our? rates at $per year as promised.? At the very least, end the discrimination and cap the fee increase at 3% since apparently they need a third party to keep them honest and make them treat all customers equally
This process has taken way to long already.? Let's move this along.? I expect a ruling or request for arbitration by the end of the weekDon't let them drag their feet any longer
* *** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, you were unable to speak with them at the timeAt your earliest convenience, please contact our office by calling the phone number provided at the time of our
call
Promoting Health and Fitness,? Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Dear Sir / Madam, We filed a Revdex.com complaint in January about hour fitness life time contract that was not honoredWe paid up front for a life time membership that was later increased without any notification and contradicted the initial promiseThere was no real resolution to the complaintNow, we have been informed that a class action was filed with hour fitness and there is a settlement to honor the initial life time agreementThis was also reported in local bay area media and the district attorney in Orange County and Bay areaThe membership increase to my wife, Daughter and I should be reverted to the initial agreementThank you ***The membership increase to my wife, Daughter and I should be reverted to the initial agreementA credit to previous yearly membership payments should be provided
Regards,
*** ***