Smith Day Care Learning Center, Inc.

Dear *** ***,Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that the local General Manager has contacted you and resolved your concern.?
Should you have any questions, please let us know
Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[l did not speak with the Manager and the issue was not resloved.]Regards,*** ***
?

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, ? please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We look forward to your
reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the General Manager of your local club has met with you today in follow up to the comments you provided to the Revdex.com, and they are working with you to address the feedback you provided regarding your local club.Should you have any further questions or concerns, please contact the General Manager directly? for assistance.We wish you continued? success with your health and fitness goals, and thank you for being a member.Promoting Health and Fitness,Hour Fitness Corporate Office?

Dear *** ***Please note that we take member feedback very seriouslyAs such, the comments you provided regarding your local club were forwarded to the local Club and District Manager for review and follow up because they directly oversee the clubs and it's operations? It is important that we speak with you in order to bring this to a successful resolutionIf you do not wish to speak with club management directly, please contact our office for further assistance by calling ***Sincerely,Hour Fitness Corporate

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concernShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that a copy of your agreement was sent for your review via email on 5/6/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your annual renewal.Promoting Health
and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I did receive the copy of my contract, but I did not receive a response to this email that I sent minutes after I received that copy on 11/10/15@ 5:33PM :I see that it says that hour fitness "may increase subsequent annual renewal amounts" when it talks about "fees." ? In the same section though it talks about MPM memberships only being allowed to increase once per year at a rate of "not more than 5%."
So my question to you is this, how do you justify a rate increase of 100%, if you commit to a 5% figure for your MPM memberships on the same section?
I have talked to reps from hour fitness on this, they are not high enough on the food chain? I need to talk to someone who can actually respond to this injustice in jacking up rates and taking advantage of this "yearly fee" loophole? Regards,*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not validTo clarify, when calling your phone number, we are receiving an automated message stating "cannot accept calls at this time, please try again later."? At your
earliest convenience, please provide an? alternate? phone number where we may reach you.?
We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

I have read the contract from hoursHighlighted in yellow I read that they may not increase my monthly dues more than 3%My rate was increased 300% which seems quite excessive? This is why I am complaining about their rate.?

Revdex.com:
I have reviewed the? response made by the business in reference
to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I was left a voicemail message in response from the business in reference to complaint ID *** and find that their suggested resolution may be satisfactory to me.?
I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that a copy of your? membership? agreement has been retrieved and reviewed by our officeA Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your
agreement.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***3, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office