Smith Day Care Learning Center, Inc.

Dear*** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate
?

Dear *** ***Our records indicate that your concern has since been addressed by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the telephone conversation you had with our office on 11/10/At your earliest convenience, please contact us by calling the phone number provided by our Member Care Specialist.?
We look forward to speaking with you
soon
Promoting Health and Fitness,
Hour Fitness Corporate Office ?

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.24hrs fitness representatives calls leaving a first name and a tool free numberCalling each time toll free takes me to another representative where I waste time explaining again the issueThe representatives have no idea and promise to have a supervisor call backI provide my cell phone, but they keep calling in my home during work hours knowing I am not homeThis keeps repeating about times with different peoplesIt is disappointing and show how unprofessional 24hrs staff areRegards,*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They are unwilling to reduce my rate to the agreed upon rate of $49/year and acknowledge that there was a verbal agreement? I'm not a lawyer and can't be expected to find some clause buried in the contract that they started putting in the year I joined? Raising the rates over 100% is ridiculous, especially when promised verbally they wouldn't increase.Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have provided you with the appropriate contact information for assistance with your additional questions and concerns.? Sincerely,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they are working with you to resolve your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear MrKakavas,Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business contacted me by phone to explain that they are unilaterally increasing the fees because:the properties need significant improvements that they plan to do at some point in the future2.the contract provides them the right to do so.My response to them was:the fee I'm paying was agreed for recordkeeping purposes, not for property repairsI agree that they may have the right to increase but not by 400% from one year to the next? In sum, they are committing fraud per their own admitting that the charge is not for the purpose represented.? I'm sure they have recordings of the call and employees that will confirm the above conversation to show how much they disregard their customer's concerns.? They have since offering this package and feel it is too advantageous for disciplined people that go to the gym on a regular basis, so they want to kick us out of the system? I have been doing business with the business for years and changing the arrangement in this manner is not fair? I look forward to any help you can provide, as I'm sure I'm not the only one complaining about it (many posts in other websites have people raising the issue and feeling abused by a business that you feel deserves some undeserved rating!).?
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***They lieI contact many times with different people especially with ***? who work as head of costumer relations, by phone and emailI sent to him info about my credit statement on Friday.They are awful and corrupt

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional feedback you provided and resolved your concernShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate?

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Nobody has left me any voice mails regarding this complaintA club manager called me from the *** location, however, I was attending an important event and asked if I could call her back within the hourShe said that was fine, however, I was unable to get back in touch with herI called three times and left messages with the person who answered the phone each time, and still to this day have yet to receive a call back from anyonehour fitness has proven themselves to be about themselves and no longer about the customers
I don't know if they have changed management in the corporate offices, because with so many changes being made, and not for the better, they are not the good establishment they once wereTo them, I am just one person in a massive podWhen companies start treating the customers in this way, it doesn't take long for other people in that pod to start and follow, before you know it, you go bankruptIn regards to all the voice mails left by hour staff, please check the number being called, because it wasn't my voice mail that these people supposedly drowned with messages
Regards,*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A unidentified club associate left a voicemail and did not specify why they were callingThey requested for me to call them back but did not say whyI clearly have given the reasoning as to why I made this claim to the Revdex.com and also have provided an appropriate solution for this, so I feel talking to any representative regarding this matter would be unnecessary
Regards,
*** ***