Smith Day Care Learning Center, Inc.

Dear Ms***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office
?

Revdex.com:I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A Hour Fitness Rep called to tell me they understood why I would be upset, given I was sold a membership w/ specific terms, only to have it reneged after several years? She stated their corporate office has made their decision on all rate increases, and nothing could be done to change it? Hour Fitness pulled the textbook bait-and-switch on me, and it appears through what I've read online, there are thousands of other members who fell victim to their unfair business practices as well.Regards,*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in
their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they
did, ask them how they tried.? If they
emailed me, then where is the email.?
The emails that I am attaching to this response will show exactly how
24hour fitness has in fact evaded emailing me in efforts to shield their
actions.? On August 25, 2015, I emailed
customer service about the filthy conditions of the *** Club.? Oddly and shortly thereafter I started
having a problem with the cleaning crew disregarding my? privacy in the locker
roomThe email attached shows the complaint.?
When I spoke to *** (manager) and emailed him on Ocotober 15,
about what had happened numerous times, he DID NOT email me back.? Instead, I received a call from ***.? I emailed *** *** on
October 20, and again explained my complaint.? On October 20, I received an email from *** *** (after
he left me a phone message asking me to call him) NOT addressing my complaint
but instead a request to call him.? I
called him since he DID NOT answer my email, and he only tried to dominate the
conversation, told me that the area was a common area and not a part of the
mens locker room, and that 24hour fitness would gladly terminate my membership
if I took any more videos.? I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS? The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room? On November 11, I received a phone message from ***, saying he wanted me to call him? I DID NOT call him back because when I called at their request before, I was threatened by *** ***? Thus, I sent a phone text to him (copy attached also), and he DID NOT respond? They HAVE
NOT tried to meet with me and their only answer was to threaten me.? No I will not continue calling them just to be threatened, and they
are not addressing my email content specifically because they are thinking that
there actions have gone UNDOCUMENTED and UNRECORDED.? At this point the only person that needs to address my concerns
is their legal representative.? I WILL
NOT engage in phone calls so that they can continue to try and threaten
me.? If they are honest and have an
ounce of integrity, address my MANY documented emails directly, and not avoid
documented responses like a dishonest person.?
Ask 24hour fitness to show you any written emails TO ME and MY email
account about meeting, and/or addressing directly the content of my emails to
themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me? Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means? I am asking for monetary damages and if ignored, court proceedings will follow.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
An individual from 24's office did call me.? He told me that there was nothing that he could do about my contract and honoring the price that I was paying and letting me attend? all? facilities.? The only option he gave me was to upgrade my contract to a new contract so that I could now attend any store.? I know that this upgrade was a good deal compared to what new members are paying but it was still going to double my current fee.? With that said, I don't think that the conflict was resolved with a new contract because they are not honoring the original contact to let me attend any and all facilities with my annual fee.?
Regards,
***? ***

Dear *** ***Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[I was contacted by Hour Fitness' District Manager, *** on 10/13/and asked to provide my details of the events on 9/5/2017.? I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST".? *** informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience".? I informed *** that I was already aware of her lie, as I had attempted to resolve the issue times with Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com.? The club manger's (***'s) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints.? It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me access.? Ultimately, *** informed me that he was ONLY contacting me at that time, in regards to ***'s REBUTTAL to my complaint.? Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for Hour Fitness to address the issue FROM MY PERSPECTIVE.? Not from the perspective of the club manager (***) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a day pass, for absolutely no good reason.? Until *** contacts me again and is willing to acknowledge ***'s insubordination, there is no way to interpret the situation other than:? Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.)? I reiterated to *** and I reiterate to whom this may concern at the Revdex.com, that *** DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the day free pass.? The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the day pass, but because I was being disruptive.? ? ? *** needs to understand how much effort I have put into resolving this, and how absurd ***'s story is.? He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal.? It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.]
Regards,
*** ***

Dear*** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not a valid method of contact to reach youUpon calling the number, it indicates that it is a phone number for "Outback? Steakhouse".? At your earliest convenience,
please provide an alternate phone number that we may use to contact you regarding this matter.?
We forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.?
Sincerely,Hour Fitness Corporate
?

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I did speak to the club manager and she said she could not do anything for me? She stated my request could not be done by here and that I should contact the person who originally made me the offer? When I told her the csstomer service person in corporate told me it was not possible to reach the person who made the commitment she said she could not help?
This is clearly a run around back and forth between people who all have no interest in fulfilling the offer I was made? I also asked, when I spoke to the customer service representative, before I filed this complaint, who I could go to at a higher level and was told there is no one else I can speak with
Clearly the only interest this firm has is in money and there is no interest in good customer relations? My request would be of no cost to them but all they want is for me to pay to upgrade my membership.?

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office