Smith Day Care Learning Center, Inc.

Dear *** ***
Unfortunately, we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist
We thank
you in advance for
your patience while resolving this matter
and look forward to hearing from you soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[hour fitness did contact me but they offered no solutionAll they did was explain where their sales employees had made a mistake in falsifying information when selling memberships to much of the publicThey offered no apology and actually no resolution was even offeredI'm very disappointed with them as a businessI have found that there are many petitions being signed by people that were also lied to by hour fitness sales associatesI will sign these petitions and also file a complaint with the state attorney general of the federal trade commission.The fact that this business is trying to close this complaint without any action is very upsetting.]
Regards,
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowHour Fitness has chosen to do nothing to remedy this.? Instead they say that buried somewhere in my contract is a section that allows them to double my membership rates.? This is a direct contradiction to what the the trainer who signed me up indicated.? He was very vocal that this membership, with the large up front cost, would lock me into a set rate for life.? There are many other members who are having this same complaint; obviously showing that Hour Fitness used statements in order to recruit many members.Regards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Hello,? I filed a complaint recently against Hour Fitness with your office - For whatever reasons the emails went into my junk folder and when I clicked through the the portal it didn’t allow me to respond to the complaint further since it has been closed already by the time I checked my Spam folder.? This issue is resolved and I am satisfied with the business response on my end.? Thanks,? *** ***

Revdex.com:
I have reviewed the? response made
by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
On Friday, a gym representative called me in order to inform me that the gym can refund me for around $out of $that I paid by their mistakeI remind them that they used my credit card without my permission and it is their mistake for overcharging meI also remind them that it does not make any sense to try to negotiate with me and give me only 25% of what I truly deserveIf I do not receive full refund, I will take legal action
Regards,
*** *** ***

Dear *** ***
Our records indicate that your concern has been resolved by your? local? club.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the District Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to address your concern.We encourage you to keep in contact with the District Manager so they may
provide you with any updates.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the feedback you provided to the Revdex.com, and they are working with you towards a resolution to your son's membership concern.Should you have any questions, please let us know.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
The District Manager has confirmed with our office that they with you in person at your local club last night and resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist.We? look forward to speaking
with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
?
After sending a separate letter via Certified Mail, The club contacted me directly and offered free months, but no guarantee that my dues will go back down by next yearI accepted the months free dues
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***? In the past week, I’ve received two phone calls from 24hr Fitness saying I owe them $I do not owe any money to 24hr FITNESS ?

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the feedback you provided to the Revdex.com and they have addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness
Corporate?

Dear *** ***We are sorry to hear that the several attempts made by the local Club and District Manager to reach regarding your concern were not successful? As such, a Member Care Specialist from our office attempted to contact you today in order to follow up but received your voicemailAt your earliest convenience, please return their call for further assistance.We look forward to hearing from you soon.Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your concern.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking
with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office