Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** ***
? I'm not sure if the contract that Hour Fitness is a original one, but rather one that was modifiedI also had a verbal contract with ***
? BTW Their clause about unlimited increase doesn't sound legal.?

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Yes I have revived a single email and a phone callI have since tried to return his call and was told he was in a meeting and he would call me backI have yet to received a phone callIn regards I will give you separate contacts to reach me atSee below
*** *** ***
*** *** ***
*** ***
Regards,*** ***

Dear *** ***Our records indicate that you were contacted by our office on 9/03/During your conversation with our Member Care Specialist, you were provided with further? clarification? regarding the annual fee? related? to the membership? product? you purchased on 3/10/Additionally, we addressed your feedback? related? to the poor service experience you encountered at the club ensuring that your comments would be passed along to the Club Manager so they may address the front desk staff
Should you have any further questions or concerns, please let us know.? Sincerely,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail(s) left for you by our Member Care Specialist.We? look forward to speaking with
you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mail left for you by the local Club Manager.We? look forward to speaking with you
soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My membership was re-instated which I appreciate, however my annual renewal rates are still over 400% from where they started which is a bait and switch from how it was sold to me (was told only small adjustments would be made to adjust for inflation etc)
I was also charged a full $for dues, even though my membership was not active for over half the year
I know there is a class action lawsuit in regards to how hour fitness is handling these 'lifetime' membershipsVery disappointed
Regards,*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Sincerely,
Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
A district manager from Hour Fitness did indeed reach out to me, with almost a month delay since the last time I heard from herI am, nonetheless, quite grateful to her for her preliminary discussions with meShe was quite professional and courteousWe did discuss some potential options that were being reviewed in order to address my complaintsHowever, a final resolution has not been reachedI would appreciate keeping this case open until an agreement has been reached given the seriousness of my concerns for the safety of myself and my family
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below:They never called meI called them several times and no answerAs a matter of fact they need the contact American Express ASAP and resolve the matter.Second they need to send me a letter saying I owe them absolutely zero.The company I work for is still paying for my membership, so why are they charging me too??
Regards,
*** *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Please have them call me at the right numberIt is ***]
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office?

Revdex.com:I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I contacted hour fitness and I was told that they were still working on recovering my membershipI checked online and my membership status is still shown as "cancelled".Regards,*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where we may reach you.? We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that the local District Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.?
Should you have any questions, please let us know.?
Sincerely,Hour Fitness Corporate

Dear *** ***,
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com? Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail? left for you by our Member Care Specialist
?
We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office