Smith Day Care Learning Center, Inc.

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Sincerely,
Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My membership was re-instated which I appreciate, however my annual renewal rates are still over 400% from where they started which is a bait and switch from how it was sold to me (was told only small adjustments would be made to adjust for inflation etc)
I was also charged a full $for dues, even though my membership was not active for over half the year
I know there is a class action lawsuit in regards to how hour fitness is handling these 'lifetime' membershipsVery disappointed
Regards,*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mail left for you by the local Club Manager.We? look forward to speaking with you
soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Yes I have revived a single email and a phone callI have since tried to return his call and was told he was in a meeting and he would call me backI have yet to received a phone callIn regards I will give you separate contacts to reach me atSee below
*** *** ***
*** *** ***
*** ***
Regards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail(s) left for you by our Member Care Specialist.We? look forward to speaking with
you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** ***
? I'm not sure if the contract that Hour Fitness is a original one, but rather one that was modifiedI also had a verbal contract with ***
? BTW Their clause about unlimited increase doesn't sound legal.?

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking
with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below:They never called meI called them several times and no answerAs a matter of fact they need the contact American Express ASAP and resolve the matter.Second they need to send me a letter saying I owe them absolutely zero.The company I work for is still paying for my membership, so why are they charging me too??
Regards,
*** *** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office?

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that the local District Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.?
Should you have any questions, please let us know.?
Sincerely,Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where we may reach you.? We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Please have them call me at the right numberIt is ***]
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
A district manager from Hour Fitness did indeed reach out to me, with almost a month delay since the last time I heard from herI am, nonetheless, quite grateful to her for her preliminary discussions with meShe was quite professional and courteousWe did discuss some potential options that were being reviewed in order to address my complaintsHowever, a final resolution has not been reachedI would appreciate keeping this case open until an agreement has been reached given the seriousness of my concerns for the safety of myself and my family
Regards,
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I contacted hour fitness and I was told that they were still working on recovering my membershipI checked online and my membership status is still shown as "cancelled".Regards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office?

Dear*** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport, Active and Fit-Lite level club locations nationwide based on your access level
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness,? Hour Fitness Corporate