Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***.? They elected to refund two months of membership fees.? This refund has been reflected in my bank account as of Oct 2015.? I find this resolution acceptable in my particular case and consider the issue closed.? I recommend to the business that they should review their cancellation policies and employee training.? An online self-serve cancellation method would provide an auditable record and receipt of cancellation, and would remove the possibility of human error on the part of local employees
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,
We take feedback from our members very seriously
and? sincerely regret any unpleasant experience that may have occurred to
detract from our level of service or our facilities
We are currently investigating this matter and expect
to have an update for you soonYou
should receive a phone call within the next
3-business days providing you with more information
Thank you for your patience,
Hour Fitness Corporate Office

Dear*** ***Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

It has been resolved
Thank you
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been
resolved by our office.? ? Should
you have any further questions, please let us know.?
We wish you continued success with your future
fitness endeavors
Promoting Health and Fitness,?
Hour Fitness
Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business promised to send the signed contract but never didAlso, they claim they will use the increased annual fund to improve clubs but that's just an excuse to increase rates illegally

Dear *** ***Our records indicate that a second attempt was made to contact you via phone on 7/8/Unfortunately we are still unable to reach you by phone so our Member Care Specialist has left another voicemail providing their contact information and confirming our call back number.? Sincerely,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office[if !supportLineBreakNewLine][endif]

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that the Club Manager has contacted you in follow up to your feedback and is currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please contact the Club Manager directly for
further assistance.Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club
Should you have any questions, please let us
know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear Ms***,
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.?
Sincerely,Hour Fitness Corporate
?

Dear *** ***Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
? At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look
forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate
?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved? Thank you? I will be visiting the club within the next week and will let you know if there are any problems
Regards,
*** ***

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office
?

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mail left for you by the local Club Manager.We? look forward to speaking with you
soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern.? Unfortunately we were unable to reach you.? ? At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office