Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowweeks after hours fitness promised me the refund, I still can't get it?
First, I was told I'll receive a check in about days? It didn't show up and nobody ever contacted me? I had to call the branch manager again, then was told that the refund was issued to ***? I just need to go to ***? But *** people acted like knowing nothing about it?
So, for the last several days, I've been on the phone with *** and hours fitness many times? Everyone says I'll get a refund, a prorated amount, an estimated %, even the exact days remaining on my contract, but somehow no one knows the actual dollar amount? It's just a simple math an elementary school student can do? What's the problem? ? Isn't it already "issued" to ***?
I don't see any good faith here? After going through so much trouble, I still can't get the refund.?
Regards,*** ***

Dear*** ***Our records indicate that your concern has been resolved by the local Club Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the Operations Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear *** ***
Our records indicate that your feedback has been escalated to the local District Manager for review and follow upThey? will in touch with you soon to address your concerns and answer any questions you may have regarding our company policies.?
Should you have any questions, please let us know.Promoting Health and Fitness,? Hour Fitness Corporate Office

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Yes I spoke with the manager and asked him to look at the security footage or talk to the management on duty of the last date I was in the ? facility after that I was told it's all new employees and there is no security footageI apologize by all means if hour as a whole did not received my notice to cancel but I did do my duty and tell the manager and front desk I wanted to cancel my membership due to people shooting up steroids in the changing room and not wanting to place my self in that environment
I trusted hour and didn't even think about it until my card might have been jeopardized at holiday season so I looked to make sure there is no fraudulent charges after being contacted by my bank and I noticed this hour fitness still charging meSo I immediately contacted hour fitnessI was offered half of a refundThat is not acceptable I want A full refundIf not I will be forced to pursue other legal actions.Regards,*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Thank you for your commentHour sales associates were marketing this membership as a lifetime membershipIt is bad business practice to sell a lifetime membershipThis is why so many members are outraged
Regards,
*** ***

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear MrB***,Our records indicate that the General Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the
phone number provided in their voicemail.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback and provided a detailed voicemail regarding the status of your concern
Promoting Health and? Fitness,Hour Fitness Corporate
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Dear *** ***Our records indicate that you have been contacted by our office in follow up to the additional feedback you provided to the Revdex.com, and you have received the requested confirmation for your recordsIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate?

Dear *** ***Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
After reviving the Revdex.com complaint, a rep called me to justify their position, but made no concessions or attempt to rectify the situation? The only thing that was offered was an explanation that they could change their rates any time they want.?
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? Additionally, your mailbox is full which? prevents? us from leaving a message.? ? At your earliest convenience, please provide an alternate phone number where you can be reached so we
may assist you with your concern.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concernShould you have any questions, please let us know.Promoting Health and Fitness, Hour
Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
YOUR RECORDS SHOULD ALSO LET YOU KNOW THAT ON 11- 4, I WAS MISTREATED, ASKED TO LEAVE THE PREMISES FOR NO REASON, (WELL, YES, I ASKED TO HAVE A TV CHANNEL CHANGED AND RECEIVED A REFUSAL AND A "DO IT YOURSELF" RESPONSE.) HAVE THE POLICE CALLED THE POLICE AND WAS THREATENED, BY AN OPMANAGER WHO REEKED OF ALCOHOL AND THEN, AFTER MANY COMPLAINTS, DAYS LATER I RECEIVED A CALL FROM YOUR REGMANAGER SAYING SORRY BUT, WE ARE NOT GOING TO DO ANYTHING ABOUT ITI CLEARLY HAD NO CHOICEHE WAS THE ONE WHO CANCELLED, BY MY REQUEST, AND HE SHOULD HAVE KNOWN, AND LET ME KNOW, THAT I WOULD BE CHARGED ANYWAYIT'S BEEN THREE MONTHS OF LIE, AFTER LIEI JUST RECEIVED THE REFUND CHECKYOU SHOULD BE ASHAMED TO HAVE SUCH A POORLY RUN BUSINESS, WITH SUCH UNQUALIFIED, RUDE EMPLOYEES
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible.? ? We sincerely regret any unpleasant experience that may have occurred? to detract from our level of service or our facilities.As discussed in your
communications with the local Club Manager, they are aware of and actively involved in addressing your feedback related to your local club.? We encourage you to stay in touch with the Club Manager so they can? assist with any questions you may have while visiting the club.?
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Promoting Health and Fitness,? Hour Fitness Corporate
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