Smith Day Care Learning Center, Inc.

Dear *** ***
Our records indicate that your concern has been resolved by our office.?
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** *** I did finally talked to the representative and they sent me a copy of a contract which was not the contract originally signed and my problem still is that I was told my dues would never go up

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** *** *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office?

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

RevDex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
There was no attempt made whatsoever made to resolve the issueThe caller just reiterated that this was a management decision to increase a contracted life term rateI told her this was akin to me buying a car and then a few years later being told now my remaining car payments will increase because 'the management decided so' though there is a signed contractI told her during this call I do not agree and that she should go back and find a resolution from 'management' and then call me backNo one called back since.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by your local clubShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***
As? previously? stated, pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12-month renewal term? immediately? following? the initial? prepaid termWe hope that this brings some clarification to your concern, as well as the terms of the membership agreement? that you purchased with Hour Fitness
We are sorry that you are not satisfied with the resolution; however we feel that we have made a good faith effort in addressing your concern
?
Yours in Fitness,? Hour Fitness Corporate

Dear *** ***
Our records indicate that we attempted to contact you by phone on 9/02/15,
9/09/15, 9/24/and again on 10/16/15.? Voice-mails? were left each
time but we have not received a return phone call from you to date.?
It is important that we speak with you in order
to successfully address your feedback and resolve this matterAt your earliest
convenience, please contact our office by calling the phone number provided in
the? voice-mails? left by our Member Care Specialist.?
Sincerely,Hour Fitness Corporate Office
?

Dear Ms***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office
?

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
P.S
This complaint has been resolvedThank you for your consideration in this matter
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear *** ***Per the voicemail left for you by our Member Care Specialist, we have resolved your concern and processed the requested refundShould you have any questions, please let us know.We wish you continued success with your future fitness goals.? Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they
did, ask them how they tried.? If they
emailed me, then where is the email.?
The emails that I am attaching to this response will show exactly how
24hour fitness has in fact evaded emailing me in efforts to shield their
actions.? On August 25, 2015, I emailed
customer service about the filthy conditions of the *** Club.? Oddly and shortly thereafter I started
having a problem with the cleaning crew disregarding my? privacy in the locker
roomThe email attached shows the complaint.?
When I spoke to *** (manager) and emailed him on Ocotober 15,
about what had happened numerous times, he DID NOT email me back.? Instead, I received a call from ***.? I emailed *** *** on
October 20, and again explained my complaint.? On October 20, I received an email from *** *** (after
he left me a phone message asking me to call him) NOT addressing my complaint
but instead a request to call him.? I
called him since he DID NOT answer my email, and he only tried to dominate the
conversation, told me that the area was a common area and not a part of the
mens locker room, and that 24hour fitness would gladly terminate my membership
if I took any more videos.? I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS? The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room? On November 11, I received a phone message from ***, saying he wanted me to call him? I DID NOT call him back because when I called at their request before, I was threatened by *** ***? Thus, I sent a phone text to him (copy attached also), and he DID NOT respond? They HAVE
NOT tried to meet with me and their only answer was to threaten me.? No I will not continue calling them just to be threatened, and they
are not addressing my email content specifically because they are thinking that
there actions have gone UNDOCUMENTED and UNRECORDED.? At this point the only person that needs to address my concerns
is their legal representative.? I WILL
NOT engage in phone calls so that they can continue to try and threaten
me.? If they are honest and have an
ounce of integrity, address my MANY documented emails directly, and not avoid
documented responses like a dishonest person.?
Ask 24hour fitness to show you any written emails TO ME and MY email
account about meeting, and/or addressing directly the content of my emails to
themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me? Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means? I am asking for monetary damages and if ignored, court proceedings will follow.?
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office