Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that your concern has since been resolved by the local Club Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concern.? Additionally, per your request, we asked that the Club Manager contact you in order to address the feedback related to your local clubUnfortunately the Club Manager is unable to
reach you.? At your earliest convenience, please return their call by calling the phone number provided in? their? voice-mails.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference* details of the offer I reviewed appear below
I was contacted by *** @ Hour Fitness and after taking the information she said she would 'get back with me on Wednesday' 8/which DID NOT happen & I have no messages left
Regards*
*** ***

Dear *** ***
Our records indicate that your concern was resolved by the local Club Manager
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made
by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the? response made
by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
---------- Forwarded message ----------From:? *** ***Date: Thu, Jun 23, at 11:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com ***
I was contacted by the local manager and he said he can do nothing about adding personal to add classesCooperate ? sets the budgetThe class is often over the room capacity set by the fire marshalIllegal and putting seniors at risk
Thank you,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasingWhen I explained to them it's different from what the salesperson told me that the $annual fee was for life and for all Oahu hour fitness, they said they can only go by what's on the contract and left no room for negotiation.]
Regards,
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business requested another phone number where I can be reachedI've given the business another number where I can be contacted previously at ***
< Prior to today, The business has attempted to reach me at the number I've just provided *** The district manager reached out to me around November 18th -19th because I seen a missed call then called the number back from *** The person who I talked with introduced themselves as the District Manager then acknowledged why the phone call from themBefore the conversation went further I informed the person I was not feeling very well due to aggravation of PTSD & MDD disability symptomsThe Hour Fitness representative advised that I contact Hour Fitness when I feel well
After which, I contacted the exact phone number of the individual who called me on the 22nd of November when I felt better as advised to no availThe very next thing I did was that I contacted the corporate office's member service department via phone on the 22nd of this month when I felt betterI was provided the information that the individual who I previous talked with when I was at the emergency room of the hospital was indeed the district managerAfter speaking with me briefly, when the district manager guy advised that I should contact Hour Fitness when I felt better , my Hour Fitness MEMBER account was not updated with the accurate details of the verbal exchangeI told the member service rep instead I felt "setup" because the district manager guy insisted that I could not be reached in the notes following the phone conversationI thought it was odd how member service rep continuously reminded me of the extremely emotionally painful fact stating that MY MEMBERSHIP HAS BEEN REVOKED nothing has changed- stating that my MEMBERSHIP DUES DENIED
To conclude, If the business seriously intends to NOW resolve: the business needs to expressly amicably gesture towards a possible Revdex.com level resolution with making a settlement arrangement, which we can do, beginning with a remedy in consideration of my NOW hindered PERSONAL FITNESS GOALS as a PRO-ATHLETE who still desires to train while the current NBA basketball season is underway with NBA Free Agency signing deadlines fast approaching while I try to make up for lost individual training sessionsI want the business to be considerate of the violation of my AMERICAN's WITH DISABILITY protected right to train without any incident , keeping in mind, the written (e-mail) & verbal (voicemail) offers I have made to the RISK MANAGEMENT TEAM LEADER ( *** *** ) for GENERAL LIABILITY INSURANCE RETENTION SCHEDULE purposes, & to GENERAL COUNSEL (*** ***) via e-mail & voice message for in-house counsel engagement purposes- NOW I will accept & sign a release of ALL pending issues
Regards,*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Anyone can say what you have just said.? The truth behind the matter is that I was told I would be paying $50/year for life, this was constantly repeated by the sales rep when he was pushing me to make the purchase, and what eventually convinced me to buy.? Had I known what he was saying was a lie, then I would have contacted 24, and definitely would not have made the purchase.Regards,*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I received a call several weeks ago from the business's corporate office to resolve the issueThe person on the phone promised a refund of the money that I felt I had been overcharged within 3-days.However, I have been checking my credit card statements regularly and have yet to receive the sum promisedTherefore, I cannot consider this matter to be resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that the General Manager of your local Club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone
number provided in their voice mails.? We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that the the Operations Manager of your local club has attempted to contact you several more times in follow up to the comments you provided to the Revdex.comUnfortunately, they are still unable to reach you and discuss your concernAt your earliest convenience, please contact us by calling the phone number provided in their voice mails or provide us with an alternate phone number where you can be reached so we may assist you.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear***
Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear Mr***,
Our records indicate that your concern has been addressed by our
office.?
Should you have any further
questions, please let us know
We thank you for being a member and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear*** ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with your towards a resolution to your concern.Should you have any questions, please let us know.Promoting
Health and Fitness,Hour Fitness Corporate Office?

Dear *** ***
Our records indicate that that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedbackAdditionally, the questions you posed regarding your local club have been directed to the local Club Manager for review and follow upShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office