Dear Ms [redacted] ,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] I have not started my membership at the Hour Fitness Club located in [redacted] ? As soon as I am established there I will resolve this complaint
Dear [redacted] We have received and thoroughly reviewed your feedback filed with the Revdex.com.Unfortunately, we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist.We look forward to hearing from you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 08/19/08,? your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased? supersedes? any prior? agreement.? On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear Ms [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not accept voicemailAt your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness,? Hour Fitness Corporate
Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I did speak to the local club manager and the manager of the [redacted] club in [redacted] so their response was untrue.? They said I could use a single club in [redacted] but no other clubs in [redacted] which is not acceptable as my [redacted] membership before hours purchased them allowed me to use all the LA fitness clubs in [redacted] .? The [redacted] membership was also good for all [redacted] clubs nationwide which is not equivalent to the small number of clubs they gave me under the changed agreement, which hours gave me ? Thanks, ***
Dear Mr [redacted] ,Our records indicate that the local District Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.? Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matterWe? received a message stating that the number was temporarily? unavailable.? At your earliest convenience, please provide an alternate phone number where we may reach you.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 11/16/06,? your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level Please note that any variances in pricing, access, terms and conditions, etcare based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions? may vary by club locationAs such, we are unable to verify what type of membership your friends? purchased? with Hour FitnessAdditionally, due to privacy laws, we would not be able to discuss the terms of their? agreement? with youWe can only speak of the terms and conditions of the membership product purchased by you.On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[I cannot accept an "offer" that doesn't existVague, perfunctory promises from yet another short-term "manager" are utterly devoid of meaningWhat I am asking for (along with all members) is basic sanitation, not unreasonable, costly amenitiesA health club that cannot assure basic sanitation should simply be shut down and re-opened with a true management teamMy last visit to the downtown [redacted] location, out of the men's showers were out of order...yet againThe problem is chronicThis club should be forced to take down the Revdex.com sign at a very minimum.]Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions or concerns, please let us know We wish you? continued? success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you and explained the terms of your membership contract purchased from [redacted] and later acquired by Hour Fitness.? Per "Section INCREASES", your membership is eligible for an increase anytime after the first anniversary date of the AgreementA copy of your agreement has been sent to you via email for your review Sincerely, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Dear [redacted] Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions, please let us know.? We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] I have not started my membership at the Hour Fitness Club located in [redacted] ? As soon as I am established there I will resolve this complaint
Dear [redacted] We have received and thoroughly reviewed your feedback filed with the Revdex.com.Unfortunately, we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist.We look forward to hearing from you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 08/19/08,? your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased? supersedes? any prior? agreement.? On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear Ms [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not accept voicemailAt your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness,? Hour Fitness Corporate
Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I did speak to the local club manager and the manager of the [redacted] club in [redacted] so their response was untrue.? They said I could use a single club in [redacted] but no other clubs in [redacted] which is not acceptable as my [redacted] membership before hours purchased them allowed me to use all the LA fitness clubs in [redacted] .? The [redacted] membership was also good for all [redacted] clubs nationwide which is not equivalent to the small number of clubs they gave me under the changed agreement, which hours gave me ? Thanks, ***
Dear Mr [redacted] ,Our records indicate that the local District Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.? Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matterWe? received a message stating that the number was temporarily? unavailable.? At your earliest convenience, please provide an alternate phone number where we may reach you.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 11/16/06,? your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level Please note that any variances in pricing, access, terms and conditions, etcare based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions? may vary by club locationAs such, we are unable to verify what type of membership your friends? purchased? with Hour FitnessAdditionally, due to privacy laws, we would not be able to discuss the terms of their? agreement? with youWe can only speak of the terms and conditions of the membership product purchased by you.On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[I cannot accept an "offer" that doesn't existVague, perfunctory promises from yet another short-term "manager" are utterly devoid of meaningWhat I am asking for (along with all members) is basic sanitation, not unreasonable, costly amenitiesA health club that cannot assure basic sanitation should simply be shut down and re-opened with a true management teamMy last visit to the downtown [redacted] location, out of the men's showers were out of order...yet againThe problem is chronicThis club should be forced to take down the Revdex.com sign at a very minimum.]Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions or concerns, please let us know We wish you? continued? success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.? Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you and explained the terms of your membership contract purchased from [redacted] and later acquired by Hour Fitness.? Per "Section INCREASES", your membership is eligible for an increase anytime after the first anniversary date of the AgreementA copy of your agreement has been sent to you via email for your review Sincerely, Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Dear [redacted] Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions, please let us know.? We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,? Hour Fitness Corporate Office