Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] I appreciate them restoring my membershipI consider this resolved Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss the additional comments you have provide to the Revdex.com? At your earliest convenience, please contact the local District Manager by calling the phone number provided in the voice-mail(s) they have left for you in follow up to your concern Yours in Fitness,Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that your concern has been addressed by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that you have been contacted by our office in follow up to the additional feedback you provided to the Revdex.com, and you have received the requested confirmation for your recordsIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate?
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local District Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.It is a shame that I had to chase the business down for months to get them to correct their error, and that, even when would say by phone that the error was corrected, still refused to provide the resolution in writing.? After weeks of prodding by me and dodgy replies and non-compliance from their location's manager, they did, finally, send an email with the new terms, but have refused to revise the contract or issue a new one -- both clearly within their ability.? I retain the email in my records and hope that, next January, the annual fee will not be applied and it will not be necessary to go through this entire process all over again.? The way this "resolution" has gone leaves no comfort that the same erroneous billing will not occur again Until then, I can hardly call all this fuss and stubborn refusal to be decent and serve the customer "acceptable."Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comShould you have any questions, please let us know Sincerely, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A “good will effort” was not made in this caseIt is the liability of the person, yes, in most casesHowever, like I was told, in cases of gross negligence, it is the responsibility of the company as wellIt was gross negligence when a NON-MEMBER of Hour Fitness walked into the locker room and stole my possessions, as well as stealing my truck and damaging itI find it to be fair to take half responsibility in this matterI was under the impression the entire time I have been in attendance and paying for a membership that someone would be ensuring that non-members would not just enter without a membership, or because the front desk was not being manned properlyI find it to be socially irresponsible, and is very unethical for the company to take no responsibilityThen, after everything is said and done, just offer me empathy for the situation at hand.? On behalf of myself and my family, I only find it fair that half of the responsibility is taken by both partiesI am willing to accept gross negligence played a role in both sidesTherefore, each party should be responsible for half of the damages that occurred.? Thank you! Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below It has not corrected the fact that the corporation will not honor the original salesperson's wordThe reason why I purchased the contract was because the sales person was adamant that my yearly rates were locked in and would never go upI was lied by salesI should have taken it upon myself and read over the contract line by line because that is the way I was duped by not reading itBy the way, I'm pretty sure by now you have a large number of individuals with the exact same issues as me Regards, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com [redacted] and they have resolved your concern.? Should you have any questions [redacted] please let us know.Promoting Health and Fitness*Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] They sent me a copy of the contract and tried to call meI will make another attempt at returning their phone call this weekIt is not resolved as of yet
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have never received any calls from them in regards to this claim? Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? This matter has been taken care of by hour fitness personally and it is a resolved issue ? Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided seems to be invalid.? ? At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness,? Hour Fitness Corporate ?
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office[if !supportLineBreakNewLine][endif]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matterAdditionally, we are unable to leave a message as there is no voicemail option available for the phone number provided in your? correspondenceAt your earliest convenience, please provide an alternate number where we may reach you to assist with your concern.? Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] I appreciate them restoring my membershipI consider this resolved Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss the additional comments you have provide to the Revdex.com? At your earliest convenience, please contact the local District Manager by calling the phone number provided in the voice-mail(s) they have left for you in follow up to your concern Yours in Fitness,Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that your concern has been addressed by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that you have been contacted by our office in follow up to the additional feedback you provided to the Revdex.com, and you have received the requested confirmation for your recordsIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate?
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local District Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.It is a shame that I had to chase the business down for months to get them to correct their error, and that, even when would say by phone that the error was corrected, still refused to provide the resolution in writing.? After weeks of prodding by me and dodgy replies and non-compliance from their location's manager, they did, finally, send an email with the new terms, but have refused to revise the contract or issue a new one -- both clearly within their ability.? I retain the email in my records and hope that, next January, the annual fee will not be applied and it will not be necessary to go through this entire process all over again.? The way this "resolution" has gone leaves no comfort that the same erroneous billing will not occur again Until then, I can hardly call all this fuss and stubborn refusal to be decent and serve the customer "acceptable."Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comShould you have any questions, please let us know Sincerely, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A “good will effort” was not made in this caseIt is the liability of the person, yes, in most casesHowever, like I was told, in cases of gross negligence, it is the responsibility of the company as wellIt was gross negligence when a NON-MEMBER of Hour Fitness walked into the locker room and stole my possessions, as well as stealing my truck and damaging itI find it to be fair to take half responsibility in this matterI was under the impression the entire time I have been in attendance and paying for a membership that someone would be ensuring that non-members would not just enter without a membership, or because the front desk was not being manned properlyI find it to be socially irresponsible, and is very unethical for the company to take no responsibilityThen, after everything is said and done, just offer me empathy for the situation at hand.? On behalf of myself and my family, I only find it fair that half of the responsibility is taken by both partiesI am willing to accept gross negligence played a role in both sidesTherefore, each party should be responsible for half of the damages that occurred.? Thank you! Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below It has not corrected the fact that the corporation will not honor the original salesperson's wordThe reason why I purchased the contract was because the sales person was adamant that my yearly rates were locked in and would never go upI was lied by salesI should have taken it upon myself and read over the contract line by line because that is the way I was duped by not reading itBy the way, I'm pretty sure by now you have a large number of individuals with the exact same issues as me Regards, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com [redacted] and they have resolved your concern.? Should you have any questions [redacted] please let us know.Promoting Health and Fitness*Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] They sent me a copy of the contract and tried to call meI will make another attempt at returning their phone call this weekIt is not resolved as of yet
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have never received any calls from them in regards to this claim? Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? This matter has been taken care of by hour fitness personally and it is a resolved issue ? Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided seems to be invalid.? ? At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern We look forward to speaking with you soon.? ? Promoting Health and Fitness,? Hour Fitness Corporate ?
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office[if !supportLineBreakNewLine][endif]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matterAdditionally, we are unable to leave a message as there is no voicemail option available for the phone number provided in your? correspondenceAt your earliest convenience, please provide an alternate number where we may reach you to assist with your concern.? Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: It took some time before getting response, but they have addressed the issue Regards, [redacted]