Dear [redacted] ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health & Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to address the feedback you provided regarding your local club Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Dear Ms [redacted] , We take feedback from our members very seriously and? sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilitiesPer your conversation with our office, you agreed to and accepted the refund offered as resolution to your concernAs such, a refund in the amount of $was processed for all monies paid for Personal Training agreement #RP(sessions total) which includes the sessions that were usedThis refund was processed back to the credit card (AMEX) used for payment ending in the last four digits of 2008.? We wish you continued success with your health and fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office?
Dear Mr [redacted] , Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local Operations Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:AM Pacific Standard Time today Friday 3/11/I got a recording saying "thank you for calling; we are open from AM to PM Pacific Standard Time; call during business hours"Another example of their bad business ethics.Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the voicemail left for you by our Member Care Specialist We look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I would like a confirmation letter/ email to my resolutionAs agreed on my phone call conversation with hours fitness, I will pay the $annual fee of my lifetime membershipI would need confirmation in order to avoid the same situation from occurring in the upcoming years as I plan to be a loyal member.? Regards, [redacted]
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Better Business? Bureau and addressed your feedback regarding your monthly membership dues Should you have any questions, please let us know Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness? membership agreements Should you have any questions, please let us know Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] We have been advised by the local Club and District Manager that they have not been successful in their attempts to reach by phone in order to assist you with this matterAt your earliest convenience, please contact us by calling the phone number provided in our voice-mails.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***, Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership.? Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract.? By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee? Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience."? However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience."? So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards, [redacted] ***
Dear [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you at that time but a follow up call has been? scheduled? for 12/9/per your requestShould you have any questions, please let us know Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that the Club Manager has contacted you in order to address your feedback related to your local clubShould you have any further questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below No one has contacted me, except for perhaps a John "logic manager" at hour fitness in OregonBut we have not had a conversation, nor has any message been left.There was no reason for my gym membership to be terminated, let alone resolving the issues of the employee harassmentI provide proof of employee harassment and they terminate my membership??? And all I asked for was for it to stop, and I didn't threaten them with anything Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health & Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to address the feedback you provided regarding your local club Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Dear Ms [redacted] , We take feedback from our members very seriously and? sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilitiesPer your conversation with our office, you agreed to and accepted the refund offered as resolution to your concernAs such, a refund in the amount of $was processed for all monies paid for Personal Training agreement #RP(sessions total) which includes the sessions that were usedThis refund was processed back to the credit card (AMEX) used for payment ending in the last four digits of 2008.? We wish you continued success with your health and fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office?
Dear Mr [redacted] , Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mails? left for you by the local Operations Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:AM Pacific Standard Time today Friday 3/11/I got a recording saying "thank you for calling; we are open from AM to PM Pacific Standard Time; call during business hours"Another example of their bad business ethics.Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the voicemail left for you by our Member Care Specialist We look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I would like a confirmation letter/ email to my resolutionAs agreed on my phone call conversation with hours fitness, I will pay the $annual fee of my lifetime membershipI would need confirmation in order to avoid the same situation from occurring in the upcoming years as I plan to be a loyal member.? Regards, [redacted]
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Better Business? Bureau and addressed your feedback regarding your monthly membership dues Should you have any questions, please let us know Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness? membership agreements Should you have any questions, please let us know Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] We have been advised by the local Club and District Manager that they have not been successful in their attempts to reach by phone in order to assist you with this matterAt your earliest convenience, please contact us by calling the phone number provided in our voice-mails.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***, Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership.? Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract.? By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee? Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience."? However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience."? So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards, [redacted] ***
Dear [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you at that time but a follow up call has been? scheduled? for 12/9/per your requestShould you have any questions, please let us know Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that the Club Manager has contacted you in order to address your feedback related to your local clubShould you have any further questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below No one has contacted me, except for perhaps a John "logic manager" at hour fitness in OregonBut we have not had a conversation, nor has any message been left.There was no reason for my gym membership to be terminated, let alone resolving the issues of the employee harassmentI provide proof of employee harassment and they terminate my membership??? And all I asked for was for it to stop, and I didn't threaten them with anything Regards, [redacted]