Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear [redacted] As previously stated, our records indicate that your concern was addressed by the local Club ManagerDuring your conversation with the Club Manager, they reviewed what payment options are available to our members - monthly or prepaid billing.? Our records indicate that you purchased a monthly agreement which requires a credit card or bank account on file to electronically debit the monthly dues on the agreed upon date referenced in your signed contractMembers may not make manual payments in lieu of the automatic billing on an ongoing basisAs such, you are required to provide a valid bank account or credit card for your monthly dues deductions in order to retain your membership.? As a gesture of goodwill, the Club Manager has opted to rewrite your agreement to a one year prepaid membership where a bank account or credit card is not required as you simply prepay the month prepaid termAt the time your account expires, you can repurchase another prepaid agreement should you wish to continue a membership with usShould you wish to accept this offer, please let us know We hope that this brings some clarification to your concern as well as the terms of the membership agreement? that you purchased with Hour FitnessFor your convenience, a copy of your? membership? agreement has been sent to your email address on file Sincerely,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corproate
Dear [redacted] Unfortunately we are unable to reach you to discuss this matter because the phone number you provided in your correspondence does? have an active voicemail.? At your earliest convenience, please provide an alternate phone number where you can be reached for further assistance regarding your concern We look forward to speaking with you soon Yours in Fitness, Hour Fitness Corporate ?
Dear [redacted] ***? Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling? the? phone? number provided, and we are unable to leave a message.? At your earliest convenience, please provide an alternate phone number where we may reach you.? Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office [redacted]
Dear [redacted] , Our records indicate that the local District Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Sincerely, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.No one called! ? Even if we could talkTalking to me is not going to fix the many problems at hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open! ? Regards, [redacted]
Dear [redacted] Please be advised that a Member Care Specialist from our? Corporate? office will be contacting you by phone today in order to provide? clarification? and address your additional feedback.We look? forward? to speaking with you soon!Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I spoke with [redacted] from Hour Fitness last week (on Febor Feb3) and explained to her that, when we signed the contract, we were told that our annual renewal fees would not increase? Further, I pointed her to the resolutions posted on the Revdex.com website where the company had been reducing the increased fees for other members who were also told, when they signed the contract, that their annual fees would never increase? She was going to research how similar complaints have been resolved and get back to me? I still have not heard from her nor have I received any offer of resolution to my complaint.Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They did not address any thing, Did you give my money back, then please provide the evidencePlease stop lying, that's not going to workI will take you to the court.Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] To whom it may concernThere is no voicemail left on my answering machineThere is no tel number for me to return the phone call and I tried to call the general customers service number but I did not get any where? ? [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me after speaking with Hour FitnessI am currently out of the country and am unable to receive phone callsIf there is a direct phone number available, I can contact them directly when I get back next weekI will consider this complaint resolved after discussing such matters with Hour Fitness.? Regards, [redacted] ***
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you? At your earliest convenience, please respond by calling the phone number provided in their voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to All Sport, Active and Fit-Lite clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by the local General Manager Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any questions, please let us know Promoting Health and Fitness Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear [redacted] As previously stated, our records indicate that your concern was addressed by the local Club ManagerDuring your conversation with the Club Manager, they reviewed what payment options are available to our members - monthly or prepaid billing.? Our records indicate that you purchased a monthly agreement which requires a credit card or bank account on file to electronically debit the monthly dues on the agreed upon date referenced in your signed contractMembers may not make manual payments in lieu of the automatic billing on an ongoing basisAs such, you are required to provide a valid bank account or credit card for your monthly dues deductions in order to retain your membership.? As a gesture of goodwill, the Club Manager has opted to rewrite your agreement to a one year prepaid membership where a bank account or credit card is not required as you simply prepay the month prepaid termAt the time your account expires, you can repurchase another prepaid agreement should you wish to continue a membership with usShould you wish to accept this offer, please let us know We hope that this brings some clarification to your concern as well as the terms of the membership agreement? that you purchased with Hour FitnessFor your convenience, a copy of your? membership? agreement has been sent to your email address on file Sincerely,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corproate
Dear [redacted] Unfortunately we are unable to reach you to discuss this matter because the phone number you provided in your correspondence does? have an active voicemail.? At your earliest convenience, please provide an alternate phone number where you can be reached for further assistance regarding your concern We look forward to speaking with you soon Yours in Fitness, Hour Fitness Corporate ?
Dear [redacted] ***? Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling? the? phone? number provided, and we are unable to leave a message.? At your earliest convenience, please provide an alternate phone number where we may reach you.? Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office [redacted]
Dear [redacted] , Our records indicate that the local District Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Sincerely, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.No one called! ? Even if we could talkTalking to me is not going to fix the many problems at hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open! ? Regards, [redacted]
Dear [redacted] Please be advised that a Member Care Specialist from our? Corporate? office will be contacting you by phone today in order to provide? clarification? and address your additional feedback.We look? forward? to speaking with you soon!Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ?
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.? Sincerely,Hour Fitness Corporate
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I spoke with [redacted] from Hour Fitness last week (on Febor Feb3) and explained to her that, when we signed the contract, we were told that our annual renewal fees would not increase? Further, I pointed her to the resolutions posted on the Revdex.com website where the company had been reducing the increased fees for other members who were also told, when they signed the contract, that their annual fees would never increase? She was going to research how similar complaints have been resolved and get back to me? I still have not heard from her nor have I received any offer of resolution to my complaint.Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They did not address any thing, Did you give my money back, then please provide the evidencePlease stop lying, that's not going to workI will take you to the court.Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] To whom it may concernThere is no voicemail left on my answering machineThere is no tel number for me to return the phone call and I tried to call the general customers service number but I did not get any where? ? [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me after speaking with Hour FitnessI am currently out of the country and am unable to receive phone callsIf there is a direct phone number available, I can contact them directly when I get back next weekI will consider this complaint resolved after discussing such matters with Hour Fitness.? Regards, [redacted] ***
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you? At your earliest convenience, please respond by calling the phone number provided in their voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to All Sport, Active and Fit-Lite clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by the local General Manager Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate