Dear [redacted] Our records indicate that a Member Care Specialist from our office has contacted you in follow up to your feedback and provided an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available.? If you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ? ?
Dear [redacted] Our records indicate that your concern has been resolved by the local General Manager.? Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThe manager [redacted] at hr fitness has already informed me that the issue would be looked into and resolved.This was back on 1/11/16As of today 3/15/the issue remains the same.DIRTY FLOORS in the mens locker room!!!Regards, [redacted]
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com, and they are currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please let us know Yours in Fitness,24? Hour? Fitness Corporate ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business requested another phone number where I can be reachedI've given the business another number where I can be contacted previously at [redacted] < Prior to today, The business has attempted to reach me at the number I've just provided [redacted] The district manager reached out to me around November 18th -19th because I seen a missed call then called the number back from [redacted] The person who I talked with introduced themselves as the District Manager then acknowledged why the phone call from themBefore the conversation went further I informed the person I was not feeling very well due to aggravation of PTSD & MDD disability symptomsThe Hour Fitness representative advised that I contact Hour Fitness when I feel well After which, I contacted the exact phone number of the individual who called me on the 22nd of November when I felt better as advised to no availThe very next thing I did was that I contacted the corporate office's member service department via phone on the 22nd of this month when I felt betterI was provided the information that the individual who I previous talked with when I was at the emergency room of the hospital was indeed the district managerAfter speaking with me briefly, when the district manager guy advised that I should contact Hour Fitness when I felt better , my Hour Fitness MEMBER account was not updated with the accurate details of the verbal exchangeI told the member service rep instead I felt "setup" because the district manager guy insisted that I could not be reached in the notes following the phone conversationI thought it was odd how member service rep continuously reminded me of the extremely emotionally painful fact stating that MY MEMBERSHIP HAS BEEN REVOKED nothing has changed- stating that my MEMBERSHIP DUES DENIED To conclude, If the business seriously intends to NOW resolve: the business needs to expressly amicably gesture towards a possible Revdex.com level resolution with making a settlement arrangement, which we can do, beginning with a remedy in consideration of my NOW hindered PERSONAL FITNESS GOALS as a PRO-ATHLETE who still desires to train while the current NBA basketball season is underway with NBA Free Agency signing deadlines fast approaching while I try to make up for lost individual training sessionsI want the business to be considerate of the violation of my AMERICAN's WITH DISABILITY protected right to train without any incident , keeping in mind, the written (e-mail) & verbal (voicemail) offers I have made to the RISK MANAGEMENT TEAM LEADER ( [redacted] ) for GENERAL LIABILITY INSURANCE RETENTION SCHEDULE purposes, & to GENERAL COUNSEL ( [redacted] ) via e-mail & voice message for in-house counsel engagement purposes- NOW I will accept & sign a release of ALL pending issues Regards, [redacted] ***
Dear [redacted] Our records indicate that the Club Manager has contacted you in follow up to your feedback and is currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please contact the Club Manager directly for further assistance.Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I’m not happy they should refund all of the money I paid for personal training because they didn’t give me what I asked for and they injured me I’m still not able to exercise the way I was exercising before Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voice mails.? We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.24hrs fitness representatives calls leaving a first name and a tool free numberCalling each time toll free takes me to another representative where I waste time explaining again the issueThe representatives have no idea and promise to have a supervisor call backI provide my cell phone, but they keep calling in my home during work hours knowing I am not homeThis keeps repeating about times with different peoplesIt is disappointing and show how unprofessional 24hrs staff areRegards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I have not received a phone call from Hour Fitness.? I have an answering machine and have not received a message.? My phone number is 718-338-4683.? [redacted]
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.? We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness,? Hour Fitness Corporate Office ?
Dear [redacted] ? The local Club Manager has confirmed with our office that he has contacted you and made arrangements to meet you in the club in order to address your feedback and successfully resolve your concernShould you have any further questions or require additional assistance, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
My situation has been resolved? I was allowed to have the same options as my husband with our memberships ? Thank you very much for your time and efforts in resolving this dispute?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Hello,? ? This is a follow up email on the conversation we had this morning about my complaint with Hour Fitness I closed this complaint by mistake as I did not realize that accepting this message would result in closing the caseI was not given a phone number to contact Hour Fitness and was not refunded for the disputed amount Please let me know if there is any further information or detail that I can provideMy phone number is [redacted] ? or you can reach me at? ? [redacted] ? Thanks, [redacted] ***
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have clarified the access terms of your Bally membership acquired by 24? Hour? Fitness in December 2014.? Please be advised that the All Club Sport upgrade that you recently purchased on 4/2/allows you? additional? access to Hour Fitness locations which were not affiliated with the Bally? acquisitionAs such, you have access to all Sport and Active level Hour locations (in addition to the club locations? previously? owned and operated by Bally Total Fitness) as long as your Bally agreement and 24? Hour? Fitness upgrade agreement remain in good standing in our system.We hope that this brings some clarification to your concern as well as the terms of your membership.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Per your conversation with our office, our records do not show that we received a request to cancel your membership in July of last year as you indicate in your correspondence to the Revdex.com? Since Hour Fitness memberships are not based on usage, we would not cancel your membership without your consent which is why your account remained active in our system until your recent contact to our office on May 12, Please note that per your signed contract, if there is an error in an? amount? billed under your agreement, you must notify us within days after the date the EFT debit or? credit? card change was made, or we? will? not be obligated to re-credit your accountAdditionally, it is best practice and the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner? As such, we are unable to honor the requested refund without proof of your intent to cancel on the date you providedOur records reflect that ? we did? attempt? to work with you as a gesture of goodwillWe are sorry to hear that you declined our? offer.? Please be assured that, per your request, your membership is cancelled in our system and there will be no further debits to your account If you should locate proof of? your request to cancel as stated in your correspondence, please contact our officeOnce received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund Yours in Fitness,Hour Fitness Corporate Office ? ? ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Hi, telling you, they are just thieves, Some one from 24HourFitness call me and saying that they are very sorry that they increased 450% and who ever called me can not do nothingAnd here they saying that "your concern has been addressed by our office"Just liars and thieves that's what they arePlease read my original complaintThank you very much for Revdex.coms helpWe should not let them get away with cheating people out of there moneyRegards, [redacted]
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist from our office has contacted you in follow up to your feedback and provided an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available.? If you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office ? ?
Dear [redacted] Our records indicate that your concern has been resolved by the local General Manager.? Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThe manager [redacted] at hr fitness has already informed me that the issue would be looked into and resolved.This was back on 1/11/16As of today 3/15/the issue remains the same.DIRTY FLOORS in the mens locker room!!!Regards, [redacted]
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com, and they are currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please let us know Yours in Fitness,24? Hour? Fitness Corporate ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business requested another phone number where I can be reachedI've given the business another number where I can be contacted previously at [redacted] < Prior to today, The business has attempted to reach me at the number I've just provided [redacted] The district manager reached out to me around November 18th -19th because I seen a missed call then called the number back from [redacted] The person who I talked with introduced themselves as the District Manager then acknowledged why the phone call from themBefore the conversation went further I informed the person I was not feeling very well due to aggravation of PTSD & MDD disability symptomsThe Hour Fitness representative advised that I contact Hour Fitness when I feel well After which, I contacted the exact phone number of the individual who called me on the 22nd of November when I felt better as advised to no availThe very next thing I did was that I contacted the corporate office's member service department via phone on the 22nd of this month when I felt betterI was provided the information that the individual who I previous talked with when I was at the emergency room of the hospital was indeed the district managerAfter speaking with me briefly, when the district manager guy advised that I should contact Hour Fitness when I felt better , my Hour Fitness MEMBER account was not updated with the accurate details of the verbal exchangeI told the member service rep instead I felt "setup" because the district manager guy insisted that I could not be reached in the notes following the phone conversationI thought it was odd how member service rep continuously reminded me of the extremely emotionally painful fact stating that MY MEMBERSHIP HAS BEEN REVOKED nothing has changed- stating that my MEMBERSHIP DUES DENIED To conclude, If the business seriously intends to NOW resolve: the business needs to expressly amicably gesture towards a possible Revdex.com level resolution with making a settlement arrangement, which we can do, beginning with a remedy in consideration of my NOW hindered PERSONAL FITNESS GOALS as a PRO-ATHLETE who still desires to train while the current NBA basketball season is underway with NBA Free Agency signing deadlines fast approaching while I try to make up for lost individual training sessionsI want the business to be considerate of the violation of my AMERICAN's WITH DISABILITY protected right to train without any incident , keeping in mind, the written (e-mail) & verbal (voicemail) offers I have made to the RISK MANAGEMENT TEAM LEADER ( [redacted] ) for GENERAL LIABILITY INSURANCE RETENTION SCHEDULE purposes, & to GENERAL COUNSEL ( [redacted] ) via e-mail & voice message for in-house counsel engagement purposes- NOW I will accept & sign a release of ALL pending issues Regards, [redacted] ***
Dear [redacted] Our records indicate that the Club Manager has contacted you in follow up to your feedback and is currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please contact the Club Manager directly for further assistance.Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I’m not happy they should refund all of the money I paid for personal training because they didn’t give me what I asked for and they injured me I’m still not able to exercise the way I was exercising before Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number provided in their voice mails.? We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.24hrs fitness representatives calls leaving a first name and a tool free numberCalling each time toll free takes me to another representative where I waste time explaining again the issueThe representatives have no idea and promise to have a supervisor call backI provide my cell phone, but they keep calling in my home during work hours knowing I am not homeThis keeps repeating about times with different peoplesIt is disappointing and show how unprofessional 24hrs staff areRegards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I have not received a phone call from Hour Fitness.? I have an answering machine and have not received a message.? My phone number is 718-338-4683.? [redacted]
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.? We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness,? Hour Fitness Corporate Office ?
Dear [redacted] ? The local Club Manager has confirmed with our office that he has contacted you and made arrangements to meet you in the club in order to address your feedback and successfully resolve your concernShould you have any further questions or require additional assistance, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
My situation has been resolved? I was allowed to have the same options as my husband with our memberships ? Thank you very much for your time and efforts in resolving this dispute?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Hello,? ? This is a follow up email on the conversation we had this morning about my complaint with Hour Fitness I closed this complaint by mistake as I did not realize that accepting this message would result in closing the caseI was not given a phone number to contact Hour Fitness and was not refunded for the disputed amount Please let me know if there is any further information or detail that I can provideMy phone number is [redacted] ? or you can reach me at? ? [redacted] ? Thanks, [redacted] ***
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have clarified the access terms of your Bally membership acquired by 24? Hour? Fitness in December 2014.? Please be advised that the All Club Sport upgrade that you recently purchased on 4/2/allows you? additional? access to Hour Fitness locations which were not affiliated with the Bally? acquisitionAs such, you have access to all Sport and Active level Hour locations (in addition to the club locations? previously? owned and operated by Bally Total Fitness) as long as your Bally agreement and 24? Hour? Fitness upgrade agreement remain in good standing in our system.We hope that this brings some clarification to your concern as well as the terms of your membership.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Per your conversation with our office, our records do not show that we received a request to cancel your membership in July of last year as you indicate in your correspondence to the Revdex.com? Since Hour Fitness memberships are not based on usage, we would not cancel your membership without your consent which is why your account remained active in our system until your recent contact to our office on May 12, Please note that per your signed contract, if there is an error in an? amount? billed under your agreement, you must notify us within days after the date the EFT debit or? credit? card change was made, or we? will? not be obligated to re-credit your accountAdditionally, it is best practice and the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner? As such, we are unable to honor the requested refund without proof of your intent to cancel on the date you providedOur records reflect that ? we did? attempt? to work with you as a gesture of goodwillWe are sorry to hear that you declined our? offer.? Please be assured that, per your request, your membership is cancelled in our system and there will be no further debits to your account If you should locate proof of? your request to cancel as stated in your correspondence, please contact our officeOnce received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund Yours in Fitness,Hour Fitness Corporate Office ? ? ?
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Hi, telling you, they are just thieves, Some one from 24HourFitness call me and saying that they are very sorry that they increased 450% and who ever called me can not do nothingAnd here they saying that "your concern has been addressed by our office"Just liars and thieves that's what they arePlease read my original complaintThank you very much for Revdex.coms helpWe should not let them get away with cheating people out of there moneyRegards, [redacted]
Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership Pursuant to your? membership? agreement with Hour Fitness, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office