Smitty's Restaurants

[redacted] Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to send a part and an increased allotment totaling $towards finding a technician to address the matterThe customer declined both offers that were made If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business has charged me a 25% restocking fee when item has not been delivered, also they were unable to locate the product and were unable to give any delivery dateThey tell you one thing on the phone and then do anotherI believe the 25% charge is illegal in New York and also the New York Attorney General needs to be made aware of Coleman Furniture's amount of complaintsThey have over and I believe an investigation into the companies business practices should take placeI think their record should be forwarded so the A.Gcan look into them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received the below response from them on 10/ [redacted] stating that shipping took place and would only take a week (days) and therefore the day period they mentioned is is either or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be correctedWhat is the truct? days or a week? Those are different timeframes and it is not right for a company to lie to their customersSee below email from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer is frustrated.? However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised.? The leather has a year warranty and he has passed the warranty time for that.Sharon M [redacted] Coleman Furniture

[redacted] ,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori C [redacted] will be reaching out to the customer as well, to ensure that this is all handled quickly.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has spoken to the customer as most recently on Friday, June [redacted] where it was discussed that arrangements were currently being made to have the furniture picked up from the customer's homeUpon pick up of the furniture, the customer would receive a full refundOn? 617? it was confirmed that the order is scheduled to be picked up from the customer's home on? 617.? Sharon M [redacted] Coleman Furniture

[redacted] ? This gentleman purchased an item that has an antique oak finish.? As such there are intentional markings on the item to give the illusion of an antique item.? During delivery there was a chip that was noted that is not part of the intentional antique lookA technician was sent to address the chip and customer wanted the technician to address multiple issues that were intentionally created by the manufacturer.? We advised the customer that we would not be able to modify the item from the manufactures intentions and the customer was not happy with that and insisted we clear up all the intentional antique marks such as knots in the wood and such.We also advised customer that items do not come straight to them from the manufacturer, instead they are inspected at the delivery company which is why they are not in the original packaging when the item is received at their home.? Assembly instructions were not provided to the customer at time of delivery as he did not ask for them.? The delivery team completely assembled the item for the customer in the room of his choice.However, ? to respond to his list:A) Coleman Furniture did not argue with the technician as he was on site.? The technician will do any work that he is assigned to do.? A technician will even modify an item from its original form and from manufacturer specifications if requested.? Customer and technician were advised that Coleman Furniture would not authorize the customer to modify the item form the form that the manufacturer intended it to be.? When technician was advised of this he was able to complete the job he was contracted to do which was to address the only damage on the table.B) ? Customer has all of his order information which indicates that the item he received is manufactured by Furniture of America.C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing? Packaging material is removed during the inspection process and would not be provided to the customer ? - this was also explained to the customer in detail.? That is the nature of White Glove Delivery and a service we provide to our customers.? The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed.? Customer never indicated a desire to return his item? ? E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item.? Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info.? ? C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing? Packaging material is removed during the inspection process and would not be provided to the customer ? - this was also explained to the customer in detail.? That is the nature of White Glove Delivery and a service we provide to our customers.? The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed.? Customer never indicated a desire to return his item? ? E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item.? Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C [redacted] Felice contacted me, and told me she would like the opportunity to repair the furniture, if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund After I reviewed the pictures, I could see air bubbles, and indentation of the f [redacted] in the extremely detailed tables edging I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phoneI have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furnitureAs I told Felice, another new table, and chairs ( in which of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice) In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order The table pad was scheduled to be delivered in March Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch I have never signed, nor received the table pad Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received My Bank has also issued a case against Coleman, and recovered $ The remaining amount is still under investigation However, I have not received further correspondence from Coleman Amount due for refund from Coleman $559.00]Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 116, to show Coleman CANCELLED the order I did not cancel it As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable I also confirmed many many times that the furniture would not be damageI was told repeatedly Coleman has a check point service, and white glove care In which, when I ask to provide records to confirm, Coleman ignored my request Issue is still ongoing and openedSharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Customer received this delivery in July of delivered and signed for in perfect condition in room of choice In March of they advised us that this item had started to discolor We submitted to the manufacturer for cleaning recommendations and warranty availability They advised this was not covered under warranty as it would be considered wear and tear and that the natural oils from the customers hands and hair would affect the finish this way We provided cleaning instructions to the customer but she wants replacement items.We have fully filled the order correctly and followed through with customer as needed.At this time there is no more that can be done for this customer [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was going to accept this response, but now I am requesting collateral that I supposedly sent an email stating that the issue had been resolvedI am not worried about compensation anymore at this point, but I will not tolerate statements Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture has worked with this customer in regards to her order We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated in regards to their order.? However, we have thoroughly inspected the item and verified that the item is at 100%.? Manufacturers do not routinely finish the insides of drawers.? If the customer wishes to cancel their order then there are fees that will be assessed.? Those fees are listed in our terms and conditions that all customers must agree to when they place their order.? We are working with the customer to resolver all their issues and will continue to do so,.Sharon M [redacted] ? Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I don't feel like the company adequately investigated the issueThere is absolutely no way my brand new couch would have dried up bed bug carcasses inside of it after having it for monthsI did not immediately begin sleeping on it and it took some time to discover what the issue wasThe dried up bug shells means the couch had been infested for a very long timeThere is likely other furniture near where my couch was warehoused to have evidence of infestationI think they should hire a professional exterminator to investigate before dismissing my complaint

[redacted] Customer placed his order online for a Luke Leather sofaTotal order of $ He was advised on that there was a 12-week manufacturing time frameNovember *, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today Customer has received delivery on 3/*/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Sharon M [redacted] Coleman Furniture Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] This customer ordered a sectional which was purchased brand new from the manufacturer, and was setup in customer's home in perfect conditionCustomer later noted issues, as they have written, and we scheduled a furniture repair company to check out the issuesAt this point, we cannot replace the entire purchase, we are able to send out a medic for repairWe have filled our obligation on the order, but will continue to service customer with scheduling a repair person (at our cost) if this is possible for customer.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to their order.? The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order.? As the customer did ? not want that to happen they were refunded minus fees.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the issues with the customers order However, as the customer initiated a charge-back with their financial institution we are unable to proceed with any resolution until that has been resolved.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture understands that the customer is frustrated, however, as per the terms and conditions that the customer agrees to when they place their order with us, Coleman Furniture will fully restore to 100% any item to can be restored for delivery.Additionally, all items are opened at the local delivery company and inspected or damages, ? Items are never delivered to the customer in the original packaging and then opened in the customers home.? All customers are aware of this when placing their order with us.The customers items are at 100% manufacturer standards and are ready to be delivered.Sharon M [redacted] Coleman Furniture