Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This business is not being truthful and I am appalledThey never reached out to me I have called the number listed and never received a return callYour Answer Here] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

[redacted] Coleman Furniture has been actively working with this customer in an effort to have this matter resolvedOn 12the customer was advised that a new item was being shipped directly from the manufacturerThe item is expected to ship from the manufacturer the week of? 1/*/18Sharon M [redacted] Coleman Furniture

[redacted] This customer received an original delivery on May **, of his bedroom set and refused the bed as he believed the manufacturer had sent the incorrect size bed However, the only items that were incorrect were in fact the side rails Coleman reached out to the manufacturer and immediately had the correct rails sent The correct rails were sent to the local delivery warehouse on delivery.Customer has had the night stands in his possession since the original delivery on We are unable to adjust the pricing on the item as sales prices are given to us by the manufacturer and are only available on new orders placed with the manufacture at the time the sale is going on As a courtesy for the delay the customer experienced we have offered the customer a refund of $and the customer refused We would be willing to compensate the customer $for the delay Sharon M [redacted] Coleman Furniture

[redacted] This customer has disputed with their credit card and per Merchant services the dispute was resolved in the customers favor and the funds were returned to the customer The customer still has the merchandise in their home There is nothing further for us to do to resolve this with the customerPlease advise if the customer has been advised differently by their bank - but as far as we were notified, all funds should have been returned to customer [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Morning [redacted] , As Sharon has stated in her reply, Chemika, from [redacted] , has left voicemails for me on my cell phone once a week since the delivery of the damaged item was refused Chemika’s phone calls to my cell phone ring one time then go straight to voicemail The voicemails that she leaves are just reminders that this issue has not been resolved and that she will call back in one week’s time with another status update I have not personally spoken to Chemika about this issue, as for some reason the phone only rings one time and goes straight to voicemail and she does not leave a number for me to call back, but I do appreciate that the shipping company is at least trying to reach out to me What I do not understand, is why the shipping company is providing customer service for this issue, while Coleman Furniture is not My husband and I have called Coleman Furniture on several occasions and received little to no help on each call As payment was made directly to Coleman Furniture for this item, I believe that Coleman Furniture’s customer service department should be handling this issue and said customer service department should be providing us with frequent updates on the situation Payment was received promptly and fully on this item, and it is frustrating that after almost month’s time, we have nothing to show for it As stated in my original desired settlement, I would either like a brand new unit like I paid Coleman Furniture for or, a full refund on my purchase so that I may buy a brand new (not refurbished) unit from a local store, and not have to wait any longer for this issue to be resolved Lori C [redacted] from Coleman Furniture spoke to my husband last week and told him that neither of these options would be possible, and that if we wanted a refund that we would be charged a restocking fee of 25% of the purchase price, and that we would also have to pay for the shipping of the wallunit I think that this demand is and was unreasonable, since the condition of unit upon delivery was no fault of our own and we were not originally charged a shipping fee for delivery of this item If anyone should be paying these fees, it should be [redacted] , as they were responsible for the shipment of this item Lori also stated that the lead time on replacement parts for the unit was 3-weeks out, which means that I may not see a wall unit until July or even August This does not sound like a rush to resolve this problem to me We have made clear our options for a satisfactory transaction Coleman Furniture has stated that they will not agree to any of the optionsI thank you for your time and do hope that we can promptly resolve this matterSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above

[redacted] Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placedOn it was determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay On Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M [redacted] Coleman Furniture

[redacted] We have left messages for this customer and tried to reach a resolution but we have been unable to hear back until nowOrder was cancelled as per customer's request, but the restocking fees did apply as order was ready at local delivery hub for delivery.Please advise on how we can discuss a resolution to this.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understand the customer is frustrated regarding their order However, as we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to her home while she kept the other two items There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with th customers financial institution we will not be refunding the customer.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, the statement, “Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means”, might be the biggest cop out I have ever heard How can a company make such a grandiose assumption? That assumption cannot be applied to an entire consumer population That statement is more proof that Coleman Furniture knows they are provided deceptive product descriptions Coleman Furniture will pull that statement out of their back pocket when they feel they are in the wrong but, want to shift blame back onto the consumer.Second, if Coleman Furniture wants verifiable proof that the term Select Hardwood is deceptive then I will provide it Since they feel every consumer should know what all industry terms mean then the definition should be easy to find Right? Well, it is not easy to find I typed, “Select Hardwood Furniture Definition” into a search engine and was unable to find a reputable source providing Coleman Furniture’s definition of Select Hardwood on the first page of results However, I did find a reputable guide to buying solid hardwood flooring that talks about the grading system There is a grade of solid hardwood flooring that is “Select and Better Hardwood” It is the second best grade and is made of solid hardwood Not MDF like Coleman Furniture's definition of "Select Hardwood" After reading the definition of “Select and Better Hardwood”, it would be a completely logical jump to assume that "Select and Better Hardwood" is just another way of saying "Select Hardwood" since there were no results for Select Hardwood I feel Universal Furniture and Coleman Furniture know that their definition of Select Hardwood is hard to find and when consumers see the definition for Select and Better Hardwood flooring they will assume it applied to furniture as well Since I just provided verifiable proof that a reasonable consumer cannot find Coleman Furniture’s definition of Select Hardwood I want a full refund since it has now once again been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving I will gladly donate the table and chairs in Coleman Furniture’s name to a local charity once I receive my refund I feel that is a win-win solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has been actively working with this customer to determine a fair and equitable resolution to all parties involvedThe items for this order have restored up to 100% manufacturer standardsThe customer has agreed to accept delivery of this furnitureThe delivery has been scheduled for? 617Sharon M [redacted] Coleman Furniture

[redacted] The local delivery company lost the armless love seat for this customer We have ordered a replacement item for the customer The ELD is 4/*/from the manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to offer a year protection plan free of charge for compensation due to the delay involvedWe apologize for the issues involved, and are committed to getting this resolved[redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There was never a notice that the item was back ordered Parties were told that the item was discontinued by the manufacturer Once again, if the items were purchased on January ***, why would we be notified of any delay in March? If items were not available for purchase, why would they be available online like they were? If we went into purchase being told this item was indeed back ordered and there may be a longer then delay in delivery those would have been the terms under which we accepted this purchase This was not the case Items were purchased based on the presentation the items were available for immediate purchase In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture has been actively corresponding with this customer in an effort to have this matter resolvedOn 1117, Coleman Furniture advised the customer via a phone conversation and a follow up email that a new headboard and dresser was being ordered directly from the manufacturer.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture apologizes for the delay in getting the issue resolved for you.? We have reached out to the manufacturer and they are sending the replacement shelf to the customer.? We have updated the customer and they should receive the item within the next 7-business days[redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: If I "accept" Coleman's response then it states? that the issue has been resolvedI had to check "decline" only because that's? the only other optionIt also states that I MUST respond so I wasn't quite sure what to doAs stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repairedThank you [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customer was not happy with the furniture she received.? However, there was not any problems with the furniture the customer just did not like it.? As such, there would be fees associated with the return and the customer was advised of such.? We advised the customer of the fees and once she agreed we advised the delivery company to reach out to the customer to arrange a pick up of the item when they were in her area.? The customer then called us after they delivery company had attempted to reach her multiple times and advised us to have them stop calling her as she was keeping the couch? as such there is nothing else for Coleman Furniture to do.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is required.? Additionally, the item was fully assembled by Coleman Furniture and was ready to be used in the customer's homeThe customer opted to return the item since she had not purchased? the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local? delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is upset However, our website clearly states the measurements for the item in questionIt clearly states the individual measurements for each piece of the sectional so the customer has the ability to ensure the item will fit into the home Our website also states to measure the entry way for the item As the item was not able to fir into the customers home, the item was refunded minus fees and those fees are valid.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has actively been in contact with the manufacturer and the customer in an effort to have this matter resolvedColeman Furniture has confirmed with the manufacturer that the furniture is up to 100% manufacturer standardsAs a gesture of customer service, Coleman Furniture would like to offer a $refund for the frustration that the customer has experienced with this matter.? Sharon M [redacted] Coleman Furniture