Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $ so that I can shop for these furnitures at a local store In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Coleman furniture simply restated what happenedI did not file a dispute with my credit card UNTIL I had waited three months for the "replacement" partAt this point it had been months I had been waitingWhen they did finally re-ship the item, they sent me the same broken one they sent the first timeThe delivery driver even wrote that "it appeared to be the same box" sent the first timeDelivery company states they have no piece in route and no delivery scheduled for the week of June [redacted] as stated by Cloeman FurnitureWhat if this was YOUR money? What if YOU had waited months on something you had already been billed for? What if YOU had waited around twice on delivery only to find you got sent the same broken piece of junk? You have taken payment and never produced the goods, you therefore owe me a FULL refundRead your reviews online and your "C" rating with the Revdex.com....must be something you do all the time and someone needs to shut your business down!!!! ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This company ( Coleman has not yet completed an exchange of my damage merchandise, continueddto be vague in their response to my concerns, and I'm now looking at the new year with no completed resolution on thousands of dollars of furniture I ordered in September.] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on 216.? After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C [redacted] .? Felice contacted me, and told me she would like the opportunity to repair the furniture,? if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund.? After I reviewed the pictures, I could see air bubbles, and indentation of the f [redacted] in the extremely detailed tables edging.? I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phoneI have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furniture.? As I told Felice,? another new table, and chairs ( in? which of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice)? In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order.? The table pad was scheduled to be delivered in March.? Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch.? I have never signed, nor received the table pad.? Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received.? My Bank has also issued a case against Coleman, and recovered $930.00.? The remaining amount is still under investigation.? However, I have not received further correspondence from Coleman.? Amount due for refund from Coleman $559.00]Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 116, to show Coleman CANCELLED the order.? I did not cancel it.? As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable.? I also confirmed many many times that the furniture would not be damageI was told repeatedly Coleman has a check point service, and white glove care.? In which, when I ask to provide records to confirm, Coleman ignored my request.? Issue is still ongoing and openedSharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I agree to? Coleman Furniture's proposed resolution, meaning I? will receive the full value of the product ($1,000) minus the $restocking fee, coming to approximately $ ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I was sent an email stating before the end of the week, I would receive a phone call scheduling deliveryI have heard nothing from anyone in the company, much less had anyone schedule anythingAs you can see, my living room is a sore spot to look atI've had to look at this since November when they first brought the pieces that had been repaired from some other? persons deliveryCustomer service has pretty much been unsympathetic that our holidays were spent with this messAt this point I do not trust anything this company states and am unwilling to call this issue resolved, until it actually is Sincerely, [redacted] ? ?

[redacted] Coleman Furniture understands that the customer is frustrated, however, as per the terms and conditions that the customer agrees to when they place their order with us, Coleman Furniture will fully restore to 100% any item to can be restored for delivery.Additionally, all items are opened at the local delivery company and inspected or damages, Items are never delivered to the customer in the original packaging and then opened in the customers home All customers are aware of this when placing their order with us.The customers items are at 100% manufacturer standards and are ready to be delivered.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture would be happy to refund the customer the $for the issues that transpired with the orderOnce the customer accepts this offer, Coleman Furniture will refund the customer the $50.00.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? The shipping date of 4/ [redacted] is a change from the 3/ [redacted] date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamagedI do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] ? Customer placed order in June and received order August 2014.? Customer was aware of delivery time frame and had no issue with it at that time.? Customer refused delivery of her dining room set as the table was damaged on 8/ [redacted] - we advised the customer we were ordering replacement and would update her with an ETA.? On 9/ [redacted] customer would not accept re-delivery.? Customer initiated a dispute and the dispute was settled in our favor.? Customer does not want to accept delivery.? We have advised customer of cancellation fees and customer does not want to accept the fees.? ? Sharon M [redacted] Coleman Furniture

[redacted] Parts have been sent to the customer to rectify the situation with the sofa.? They are at the customers home and customer will not schedule a technician to restore the item.? Coleman Furniture would not be replacing the item as it can be fully restored to 100% manufacturer standards? We can refund the customer the $but as we have advised we will replace the curio and restore the sofa to 100% manufacturer standards we will not be refunding the amount the customer is asking for.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The company continues to insist that ? plastic laminate is considered "wood products" which it is not ? The description provided by them further reinforces the "Wood" claim by saying it has a planked topThe top of the table, in reality, only has a planked appearance, not an actual planked surface? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point.? She has offered the customer compensation in the amount of $once delivery is complete.? Customer has agreed to this.? The material needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No this has happened twice I truly think I would never have gotten any furniture at all I want the cancellation fee back I think it's funny this company never tried to contact me after I made a Revdex.com complaint horrible customer service that's for sure I do not want to wait another two months for furniture so that's why I canceled I want my cancellation fee back This company is a complete scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was not compensated enough for all the trouble I went through In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Customer was continuously advised of back order and shipping status of items Order arrived at delivery company August [redacted] and had damages Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a split shipment Nobody at Coleman ever advised customer of a delivery date Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored We advised customer that items were at 100% manufacturer specifications and that we could deliver Customer has advised that she no longer wants to speak to us and that she will be disputing her order We have offered the customer a discount to keep as is and accept delivery Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M [redacted] Coleman Furniture

[redacted] Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this orderSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transit.Based on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still made.Since the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by Coleman.Thank you, [redacted] and [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information.? ? To date, I’ve not received either.? ? Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date.? If agreeable, would like to see the $credit/refund before scheduling the reinstall[redacted] Answer Here] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] We understand that the customer is unhappy with the delay in regards to receiving his furniture.? We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M [redacted] Coleman Furniture