Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything? I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date? The last email gave a delivery date being mid October? I have attempted to solve this matter for too long? I have contacted the president of [redacted] , Schrony banking services and Coleman Furniture multiple timesThis has proven to be a circle of aggravation? The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery? My first attempt to purchase online, and I have been treated horribly? Thank you for your concern and continued inquiry? [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]we are now almost months out and still without a resolutionI ? haven’t heard anything back regarding shipping ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has made every attempt to resolve this issue for the customer, We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arrangedSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of useI will be filing with the Attorney General next as these people are just ripping off the public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] In regard to manufacturer's warranty, we are happy to assist, and we will pay for the furniture tech's costs, however the manufacturer will not replace the furniture at this pointWe are here to assist the customer, but we are not the manufacturer, and we need to go based on what they consider defective.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered replacement rails that have shipped from the manufacturer The customers order will be delivered and completed and we will compensate the customer $for the delay If the customer wants to return the order fees will be assessedSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has actively tried to work with this customerThe customer had advised on 417? , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at hand.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture prides itself in addressing and resolving all customer related issuesOn 1a delivery was scheduled to occur to the customer's home.? When the delivery did not take place, on 1? the customer opted to purchase another item from a different retailer without giving Coleman Furniture the opportunity to investigate this matterColeman Furniture investigated the issue at hand and determined that the delivery had not taken place due a damage found on the double reclining sofa.? A new replacement double reclining console had been ordered from the manufacturer when it was determined that the original item was not up to manufacturer standardsThe customer opted to not take delivery of this item as it been communicated to Coleman Furniture that the customer had already purchase another item.? Sharon M [redacted] Coleman Furniture

MadelineColeman Furniture had previously ordered the necessary parts[redacted] has advised Coleman Furniture that the parts have been lost in transitColeman Furniture has since placed another order for the necessary parts with the manufacturerOnce the parts have shipped, the customer will be provided with the corresponding tracking information.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home 4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day oneThis is unethical and deceitful business practices, yet it appears that this is their standard modus operandi This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has been in communication with the customer as most recently as of? 9The customer has agreed to allow Coleman Furniture to pick up the four beds that were delivered and refund the customer in the full amount of $Upon the four beds being delivered back to the delivery hub, the customer will be refunded in the full amount of $2888.33Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I do not believe or feel the retailer is attempting to work with me to resolve this First of all, the condition of the furniture at the time of delivery is irrelevant, as I am not disputing the condition at that time My issue is the condition of the furniture after only having it for a few months The items I purchased should have been able to last months, let alone 7, without showing significant signs of wear Had I known how the furniture would have looked after only a few months, I absolutely would not have purchased it Additionally, the repair allowance doesn't even begin to cover the cost of repair Essentially, they are forcing me to pay for the repair at the local cost of $1300, as determined by an independent estimate, in order to get reimbursed a measly $ Spending $to get $back does not make any sense, especially when the replacement leather they have offered to send will likely result in the same issue in a similar time frame I already paid full price for this furniture, I shouldhave to pay for it again! What Coleman Furniture has done is made an “offer” so low, that it would be economically irresponsible for me to accept it This is not attempting to work with a customer Quite frankly, this more closely resembles a [redacted] financial scheme where if I only pay, they promise to make it worth my while In this case, I might end up witha couch that’s fixed (for time being anyway), but ultimately I’ll be left feeling stupid and full of regret, as well as with an empty back account Sincerely, - [redacted]

[redacted] ,Chemika from the delivery company [redacted] - a professional furniture white glove delivery partner has reached out to the customer, and we are working on resolving all issuesNew parts have been ordered to resolve the delivered with issue piece, and we will be working as diligently as possible to rush it to the customer.We would like to offer compensation on the order due to the issues, if customer will confirm that this is satisfactory and update her comments.We do apologize for the issues involved here.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customerAs stated in our terms and conditionswhich a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factorsAny questions or hesitations based on color or dimensions must be discussed before placing your orderColeman Furniture will not be responsible for minor discrepancies from what was advertisedAdditionally, this customer has disputed this order with their banking institution...on 9/*/the dispute was resolved in Coleman Furniture's favor [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? What good is a coupon I can’t use? ? I’m done with this company but other customers should be aware of their business practices!? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Customer ordered the Wythe Coffee Bean LAf Sectional on April **, At the time that the customer placed their order the item was listed for sale at a price of $ Coleman Furniture was advised by the manufacturer that the item was out of stock and as were were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: No one from Coleman Furniture has contacted me to confirm? when I will be receiving the complete entertainment set that I have ordered months ago; however, Coleman furniture company has already charged my credit card $6,for this setThey need to send me the complete set or refund me my money ? Thanks! [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture spoke with the customer on to advise him that his two bookcases are scheduled to arrive at the delivery hub on Once the bookcases are inspected by the delivery hub the customer will be scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update Sharon M [redacted] Coleman Furniture