Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures Thus, a consumer is forced to rely on the guidance of the sales representative Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually isSincerely, [redacted]

[redacted] Coleman Furniture understands the customer is upset and frustrated in regards to their order Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders That being said, the customers order is currently at the local delivery company and is able to be delivered to them The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation Coleman Furniture will work with the customer to get their item delivered

[redacted] The dispute the customer submitted with their banking institution was settled in the customer's favor....the customer has already been 100% refunded in the amount of $Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told the sofa would be delivered within weeks The company representative asked me to send pictures of the damaged areas and I didFinal photo was sent and received on There was no communication with the company at allOn I emailed them asking for an update and was told they reached out to the manufacturer for replacement material but had no update at the time(116)received email saying no eta on shipping info of replacement materialI received a package from the manufacturer containing full replacement sheets of material and no other instructionsI received email stating my replacement material was shipped and delivered and a representative from the shipping company would contact me for a time to pick up the sofaI told them that was unacceptable and didn't want to be left without a sofa while it was being repaired and transported by the same company that damaged it in the first placeThe shipping company called me to set up a time anyways and I told them not to comeI get a call from the driver saying he is en route to pick up my sofa and I told him I cancelled the pick up the week beforeNot once was I asked how I would like the situation resolvedThey just ordered new material and send it to my houseAfter I tell the company I don't want my sofa picked up for repair they still have the shipping company send a driverNow they tell me they will send a repair technician for a home visit who I am expecting to show up unannouncedAfter my experience I did some research and found that my experience is the norm and not the exceptionAll this could have been avoided if they just gave me an option to what I wantedI would have been happy with a partial refund and everyone would have been happy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] We had a rep as well as management from [redacted] , and our delivery company manager look at the furniture and determine that it is not damaged, but was sold and attempted delivery as advertised.? Unfortunately we cannot waive costs at this time.;Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order We are watching this order and will try to expedite it for the customer IN addition we will refund the customer $for the delay in their order.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party? Sincerely, [redacted] ?

[redacted] Coleman Furniture, in an effort to satisfy our customer will compensate the customer in the amount of $to keep the item as is Customer has agreed to this resolution.***

[redacted] Coleman Furniture has been diligently working with the customer to make the necessary arrangements to resolve the issues at handColeman Furniture has offered to source and schedule a technician to install the bridge correctly on the entertainment centerAs for the piers that the customer has expressed concerns with, the images have been provided to the manufacturer who has deemed the piers along with the entire entertainment center to be up to manufacturer standards.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed Should we come to a resolution, I will notify you immediatelyThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture recognizes the frustration that the customer has experienced pertaining to this orderOn 3/*/the customer spoke with a customer care agent where they were updated that the order was back-ordered until mid March The customer had been offered as compensation the Guardian Protection Plan to offset the delay in the order shipping from the manufacturerThe customer accepted the compensation of the Guardian Protection Plan along with willing to wait for the order to shipIf the customer decides they no longer would like to wait for the order, they can contact Coleman Furniture As long as the item has not shipped from the manufacturer, the customer would be able to receive a full refundSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repairThey have yet to refund my credit card $They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last monthsI will claim the issue resolved once the furniture is repaired and my card is refundedI am preparing to take this company to small claims court if this is not resolved this week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

MadelineOn the customer contacted Coleman Furniture to advise that they had hired a technician to make the necessary adjustments and the bed was now operating correctlyOnce thecustomer provides Coleman Furniture with an itemized receipt...we will be happy to reimburse the customer up to $150.00.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I filed an A-Z claim with [redacted] , and at this time, I have been fully reimbursedThe claim that this company tried to reach out to me after they sabotaged the attempts at resolution is completely falseMy attempts to contact this company after December [redacted] were completely ignored, and they even intentionally ignored the [redacted] claims department, which then delayed my claim being processed in a timely mannerI had to reach out to the senior most leadership in the [redacted] Payments department to get this resolved, over hours of my time invested to do so.Coleman did absolutely nothing to address their mistakes, their delays and trying to shove a damaged product on me [redacted] did thatColeman ignored me, refused to offer a discount, or a full refund both of which were only asked for after considerable delay and lies told from this companyMy complaints with them stands, and will stand, until I get an apology for wasting my time, stealing my money, and then promising and implementing a company wide policy based on customer satisfaction and not retaliation (since a third party had to pry a full refund out of their hands.) They didn't even't have the decency to do so theirselves, or respond to this complaint with a real attempt to make amends, using a copy and pasted response from their HR manuals instead? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? This company is refusing to refund a restock fee? They offered me a 10% discount on future orders? Fool me once shame on you? Fool me twice shame on me? After my experience with this company I don't understand how they could think a future order would even be an option? I am very disappointed to say the least? I would have to spend another $with a company I have no faith in in order to break even? I will be disputing this with [redacted] once again? This is not fair? They don't hold inventory they are a drop shipper who doesn't stock any items? Why should I pay a restock fee? Further Howard M [redacted] confirmed no order was ever even placed? Which is probably why they refused to give shipping details? Buyers please stay away? Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company? I have spent the last months dealing with this and it has been nothing but frustrating? They do not care about customers? Too big to fail? I beg new buyers to please stay away? This company is terrible and should really be reprimanded for the way they treat people? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has been working with this customer to get her the cushions she has requested The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions The customer was outside of their warranty and as a courtesy we told the customer we would send them cushions which were sent The customer has since advised they need more cushions We advised that as they are outside their warranty we can attempt to send the items if they are still available However we are unaware of what cushions the customer is in need of.Sharon M [redacted] Coleman Furniture

[redacted] ? Customers order was delivered to him on 4/*/as per his preference.? It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time.? During delivery customers are asked to inspect their items and notate any and all issues found on their delivery receipt.? At that time the item was notated as being wobbly and unstable.? No indication of scratches or imperfections on the desk were noted at that time.? Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk.? A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item.? The scratches were not able to be corrected.? It was determined that the veneer of the item was liftingThe customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer.? However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shipping.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You were not authorized by us to cancel our order! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Upon receiving severely damaged items, I called Coleman every day to get updates and told the representative every time that I did NOT want the second piece shipped out and I did not want the other piece that was to be refurbished When I finally was able to speak to a [redacted] , I was informed that the order had already been shipped and if I canceled at that point I would be chargedI was bullied into consenting for the shipping of the new piece by [redacted] *** Sincerely, [redacted]