Smitty's Restaurants

[redacted] Coleman Furniture has conveyed the shipping charges to the customerOnce the customer advises Coleman Furniture if they want to proceed with paying for the shipping charges, the item can be ordered.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to their delivery and the ? issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues.? The customer signed the delivery paperwork and only indicated issues with the chairs.? As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has researched the initial issue that the customer has brought to the attention of the companyThe customer's concerns were related to the the look and appearance of the furniture.? After conferring with the manufacturer it has been determined that the issues are not damagesbut a distressed look that is intended with the furniture.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated.? However, all of our dimensions are clearly listed on our website.? When customer placed their order the exact dimensions were listed for the chair.? As such, Coleman Furniture can not be responsible if the customer is unhappy with the dimensions.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I feel th something shoud be done as far as keeping merchandise on hand up datedalso be in contact with clients if any snafu's arise such as discontiued parts of a set? No fun sleeping on a mattress on the floor for almost a month Sincerely, [redacted] ?

[redacted] Coleman Furniture is able to successfully deliver the customers order to them Yes, the customer was refunded as they did in fact refuse delivery We were able to deliver of the items and and the last remaining piece would be delivered to her at her convenience.We attempted multiple times to advise the customer of the ETA for the last remaining item and she would advised us that she had initiated a dispute with her credit card and did not want the order and would not accept delivery.Even though the order was cancelled and the customer refunded minus the cancellation fees as per our terms and conditions we advised we could void her cancellation and deliver her items and customer refused.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture spoke with the customer on? 1017? to advise him that his two bookcases are scheduled to arrive at the delivery hub on? 10Once the bookcases are inspected by the delivery hub the customer will be? scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update.? ? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThere are still marks and discolorations on the sofa that were not addressedI am just tired of dealing with this company Sincerely, [redacted] ?

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: They have done nothing in terms of making the problem rightI would either like a substantial discount for the lack of communication, lies throughout the process and late deliveryI would also accept (and prefer) a full refund, as I would not like to give this company my business.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have been calling them constantly , each day , to ask for a tracking number for the power cordAnd each day , I get the same story and runaround from there customer service , saying to me " [redacted] "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-days ! ? ? It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $At the time , I have the couch less than weeks , and they are now giving the warranty for FREE with a purchase of over $on their websiteI called them? about this as well , and Ofcourse , they said , " [redacted] "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast days of a product you purchase from themEven so , after spending over $with them.? I also think giving me $is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from themHaving to call them each day for this , with no end result !? I ? am very unhappy and I spent well over $, and don't deserve this type of quality of serviceAll their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience!? My money is green like everyone else's , and I deserve better from them , especially spending that kind of money.? All I am getting from Coleman Furniture is stories & lies ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] We understand that the customer is unhappy with the delay in regards to receiving his furniture We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is upset regarding the delay in having their order delivered We do not guarantee a delivery date for our customers One of the customers item did not pass the initial inspection process before delivery and as such a replacement part was ordered for the customer The customer chose not to wait for the part to arrive and delivery to be scheduled As the customers order could be fulfilled we advised the customer that if they cancelled their order there were fees that are assessed The items are ready for delivery and can be delivered to the customer if she chooses to accept delivery.Sharon M [redacted] Coleman Furniture

[redacted] ? Customer purchased a? BerkeleyBrownstone Chelsea Kitchen Dining Room Set.? As the customer states the item is advertised as being crafted from Select hardwood and veneers.? Selected hardwood and veneers means that it is a wood product engineered and finished with a veneer.? The item is actually crafted from all wood products.? What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes.? It does not imply that the item is inferior nor does it imply it is not wood? Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer? Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process.? Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable.? Sharon M [redacted] Coleman Furniture?

[redacted] Coleman Furniture understands that the customer is frustrated in regards to his order However, the customer received delivery of his items on 1/*/and signed for his delivery indicating everything had been received, inspected and found to be in good condition The customer called us the day after delivery and advised that he was missing the hardware for the mirror installation We advised the customer we could send the hardware to him and compensate him $to install the mirror himself At that time we were not advised of any other damages that he had found As no damages were found at the time of delivery and were only brought to our attention weeks later we are unable to address those issues As a courtesy we have offered to compensate him a total of $125.00.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything? They did not contact the delivery company until I had to direct them to on 1/*.? Poor customer service? What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? ? Aredirect hey low cost due to lack of great service? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customers frustration However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition As such, when a customer then brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $ Customer has declined to accept We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed Sharon M [redacted] Coleman Furniture

Revdex.com: I have reyviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples? The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight? I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly? I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanshipThe gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here) Coleman Furniture stated that they have been actively involved in resolving this issueI will insert an email where they admitted I was deleted for nearly weeksThey only responded because I kept emailing themAfter it was determined the desk was defective (separating at the seams that are only glued together), they required me to pay an addition shipping fee of $to have a replacement shippedThat $was paid, but the replacement came brokenI spoke with a representative from Coleman while the delivery company waitied The representative advised me to reject the broken desk.? Now the company wants me to pay ANOTHER $to ship a second replacementAs a consumer I am NOT responsible? to ensure a desk is delivered in one pieceAlso, according to the Magnusom-Moss Warranty Act I am able to claim a breach of contract against the manufacturerThe desk is considered a lemon due to the flawed manner it was constructedit weighs over lbs and pieces are only glued togetherWitnesses of the delivery stated the torque and twist from the weight when the desk is lifted is what separates the pieces from each otherThey stated that they have never seen a desk of this size come in one pieceIt should come in at least pieces and screwed together, to ensure a proper deliveryBecause this desk is only GLUED, it busts and breaks apartAfter my case being lost in the system, paying the additional $shipping for a replacement, receiving a broken replacement, and the company stating I need to send ANOTHER $310, I am finally requesting a refund....the federal lemon law applies to all new products with a purchase price of $or higher and thus extends to most furniture covered by a written warrantyThe federal lemon law is called the Magnusom-Moss Warranty ActIt requires manufacturers to provide clearly written warranties detailing the terms and conditionsIn addition, consumers receive certain protections under other federal and state laws.Magnusom-Moss Warranty ActThe Magnusom-Moss Warranty Act guarantees the manufacturer to uphold the conditions of the warrantyThis means he must repair and replace a product purchased for personal use with a defect in a reasonable amount of timeIf the manufacture doesn't honor the contract or refuses to abide by it, then the consumer is able to file a claim against the manufacture for breach of contractThe consumer is permitted to seek replacement of the product as well as compensation for expenses associated with the issue, including legal feesThe statute of limitations is four years from the date of purchaseThe Magnusom-Moss Warranty Act only covers new furniture purchased from a manufacture or retailer valued over $with a warranty.Implied WarrantyWhen furniture is sold without a warranty, a consumer is still afforded certain protection from product defects known as an implied warrantyIt is a seller's promise that the furniture he sells performs the function it is intended to serve without flawFor example, if a seller sells a table to an individual and the table's leg wobbles and is unable to solidly support things placed upon it, then the law requires the seller to repair or replace the item.Furniture Fraud RegulationsCertain states, like New Jersey, have laws to protect consumers from deceptive furniture retailers and delivery servicesWhen a company fails to deliver furniture by the agreed upon delivery date, the company must provide a written explanation to the consumer stating they are unable to honor the delivery date and then give them the option of canceling the order without penaltyIn addition, the company must deliver the furniture to the specifications promised at the time of sale or the consumer is permitted to cancel the order and receive a full refundThe company must deliver the furniture so it arrives without damage and in good working orderWhen it arrives with a defect, the company must remedy the issueIf a company fails to adhere to the provisions under the state's Consumer Fraud Act, it's subject to sanction ? The following is an Email from Coleman representativeThe original claim was made June **, Their reply didn't come until several attempts to contact themThe reply finally came on Aug [redacted] ? [redacted] ? [redacted] ? [redacted] : [redacted] ? [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?