Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You were not authorized by us to cancel our order! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands that the customer is frustrated in regards to their delivery and the ? issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues.? The customer signed the delivery paperwork and only indicated issues with the chairs.? As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has researched the initial issue that the customer has brought to the attention of the companyThe customer's concerns were related to the the look and appearance of the furniture.? After conferring with the manufacturer it has been determined that the issues are not damagesbut a distressed look that is intended with the furniture.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I feel th something shoud be done as far as keeping merchandise on hand up datedalso be in contact with clients if any snafu's arise such as discontiued parts of a set? No fun sleeping on a mattress on the floor for almost a month Sincerely, [redacted] ?

[redacted] Coleman Furniture understands that the customer is frustrated.? However, all of our dimensions are clearly listed on our website.? When customer placed their order the exact dimensions were listed for the chair.? As such, Coleman Furniture can not be responsible if the customer is unhappy with the dimensions.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture is able to successfully deliver the customers order to them Yes, the customer was refunded as they did in fact refuse delivery We were able to deliver of the items and and the last remaining piece would be delivered to her at her convenience.We attempted multiple times to advise the customer of the ETA for the last remaining item and she would advised us that she had initiated a dispute with her credit card and did not want the order and would not accept delivery.Even though the order was cancelled and the customer refunded minus the cancellation fees as per our terms and conditions we advised we could void her cancellation and deliver her items and customer refused.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is upset regarding the delay in having their order delivered We do not guarantee a delivery date for our customers One of the customers item did not pass the initial inspection process before delivery and as such a replacement part was ordered for the customer The customer chose not to wait for the part to arrive and delivery to be scheduled As the customers order could be fulfilled we advised the customer that if they cancelled their order there were fees that are assessed The items are ready for delivery and can be delivered to the customer if she chooses to accept delivery.Sharon M [redacted] Coleman Furniture

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: They have done nothing in terms of making the problem rightI would either like a substantial discount for the lack of communication, lies throughout the process and late deliveryI would also accept (and prefer) a full refund, as I would not like to give this company my business.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture spoke with the customer on? 1017? to advise him that his two bookcases are scheduled to arrive at the delivery hub on? 10Once the bookcases are inspected by the delivery hub the customer will be? scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update.? ? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything? They did not contact the delivery company until I had to direct them to on 1/*.? Poor customer service? What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? ? Aredirect hey low cost due to lack of great service? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have been calling them constantly , each day , to ask for a tracking number for the power cordAnd each day , I get the same story and runaround from there customer service , saying to me " [redacted] "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-days ! ? ? It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $At the time , I have the couch less than weeks , and they are now giving the warranty for FREE with a purchase of over $on their websiteI called them? about this as well , and Ofcourse , they said , " [redacted] "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast days of a product you purchase from themEven so , after spending over $with them.? I also think giving me $is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from themHaving to call them each day for this , with no end result !? I ? am very unhappy and I spent well over $, and don't deserve this type of quality of serviceAll their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience!? My money is green like everyone else's , and I deserve better from them , especially spending that kind of money.? All I am getting from Coleman Furniture is stories & lies ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] We understand that the customer is unhappy with the delay in regards to receiving his furniture We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to his order However, the customer received delivery of his items on 1/*/and signed for his delivery indicating everything had been received, inspected and found to be in good condition The customer called us the day after delivery and advised that he was missing the hardware for the mirror installation We advised the customer we could send the hardware to him and compensate him $to install the mirror himself At that time we were not advised of any other damages that he had found As no damages were found at the time of delivery and were only brought to our attention weeks later we are unable to address those issues As a courtesy we have offered to compensate him a total of $125.00.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThere are still marks and discolorations on the sofa that were not addressedI am just tired of dealing with this company Sincerely, [redacted] ?

[redacted] ? Customer purchased a? BerkeleyBrownstone Chelsea Kitchen Dining Room Set.? As the customer states the item is advertised as being crafted from Select hardwood and veneers.? Selected hardwood and veneers means that it is a wood product engineered and finished with a veneer.? The item is actually crafted from all wood products.? What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes.? It does not imply that the item is inferior nor does it imply it is not wood? Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer? Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process.? Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable.? Sharon M [redacted] Coleman Furniture?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples? The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight? I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly? I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanshipThe gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reyviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customers frustration However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition As such, when a customer then brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $ Customer has declined to accept We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic

[redacted] Coleman Furniture has diligently tried t work with this customer.? However, there are no actual issues with this furniture and all issues are a matter of customer preference.Manufacturer standards means that the item is as advertised intended per the manufacturer description as provided by the manufacturer and listed on our website.It also means the item is free of any defects or damages caused by the delivery company during delivery.Coleman Furniture, as an online retailer does not have any warehouses.? We work with multiple delivery partners across the country and contract local deliveries to our customers through them.Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery? The customers items are leather, and as such will have all the characteristics associated with it, such as wrinkles.? As leather is made from animal hide and not a manufactured product there will always be slight variations in the texture of each separate piece as different hides are used.? However, all dye lots are identical and items are the same color/ polishing match.Coleman Furniture already refunded the customer $for the compensation for the issues the customer had and as as gesture of good will and in an effort to resolve the issue for the customer we would refund an additional $75.00.? However, as the item is at 100% manufacturer standards and there are no additional repairs or restorations to address we would not alter the item from how the manufacturer intended.? ? Sharon M [redacted]