Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company has reached out to me twice and keeps advising me someone will call me and come and attempt to repair the damaged furniture however still no one has called me still to this day and I have had this damaged couch in my home for theee weeks now and $is a joke for the three weeks of frustration and lies that I am keep being told withI results givenThis company keeps telling lies and they won't even contact via phone they always send an email saying per our conversation and they haven't even talked to meive left messages for the operations manager who won't even call me backvery unprofessional company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] We have processed this refund for the customer.Please see copy below.Print ReceiptMerchant: Renegade Furniture Group [redacted] ***US###-###-####Order InformationDescription:Order Number:P.ONumber:Customer ID:***Invoice Number: [redacted] Billing InformationShipping Information [redacted] [redacted] [redacted] [redacted] **Phone: [redacted] Fax: [redacted] Shipping:0.00Tax:0.00Total:USD (75.00) MasterCard [redacted] Date/Time:**-Aug-08:37:PDTTransaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type:RefundTransaction Status:Refund/Pending SettlementAuthorization Code:Payment Method:MasterCard [redacted] Sharon M [redacted] Coleman Furniture

[redacted] Customer placed order in June and received order August Customer was aware of delivery time frame and had no issue with it at that time Customer refused delivery of her dining room set as the table was damaged on 8/ [redacted] - we advised the customer we were ordering replacement and would update her with an ETA On 9/ [redacted] customer would not accept re-delivery Customer initiated a dispute and the dispute was settled in our favor Customer does not want to accept delivery We have advised customer of cancellation fees and customer does not want to accept the fees Sharon M [redacted] Coleman Furniture

[redacted] Customer placed their order on September **, and on September **, was given a week ETA.? Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product availability, transit times and delivery time framesThey also state that ? if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery.? Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customers frustration in resolving this issue.? We have reached out to the customer and advised that he will be scheduled for delivery.? We have also discussed compensation with the customer.? We are confident we will be able to resolve this issue to the customers satisfaction.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? I, again, must disagree that the issues I am referring to are considered a customer preference and not poor company standards that the sofa was assembled with such disregard for manufacturing a quality piece of furniture? Pictures do not really do the looks of the sofa justice? It would have been nice to find that Ashley would stand behind their product and at the very least have sent someone out to look at the furniture to confirm that, when assembled, it was done improperly? Which is evident in the tilting seat backs and staples sticking out My biggest regret with this furniture is that I did not see how poorly it was assembled when delivered? I had waited for delivery for months - part of which time I was dealing with damages to the furniture before it was even delivered to me that needed to be repaired, so my main concern when delivered was that the damage had been repaired - never thinking that I should check on assembly and tilted seat backs! ? Very disappointed in how Coleman Furniture as the seller and Ashley Furniture as the manufacturer stand behind their product ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

**complaint is resolved after much hassle and back and forth on my part.? What I was trying to communicate was their practice of business I do not find satisfactory.? When initially ordering with Coleman Furniture they make delivery sound like a great thing.? Not the hassle it turned in to!? The delivery company they hired is not professional.? Their lack of timely communication and missed appointment is what lead to all of this.? Multiple times delivery company told Coleman they had talked to me.? I was calling Coleman back to see where we were at in resolving as I could not get an answer at delivery company or a voicemail returned.? Coleman believed delivery company had communicated with me like they said; they had not.? Coleman Furniture should take a look at who they have representing their name!? Will not do business with them again! ? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint HAS been resolved, HOWEVER: After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this companyTheir terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delaysI was nearly months with still no item and no estimated shipping dateIt is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumerThis in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being madeNone of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that productI was lied to many times by Coleman furniture representativesTheir deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairsI strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES Thank you for your time on this, please let me know if something can be doneMy item was 2,and I was prepared to file in small claims against Coleman In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has researched the initial issue that the customer has brought to the attention of the companyThe customer's concerns were related to the the look and appearance of the furniture After conferring with the manufacturer it has been determined that the issues are not damagesbut a distressed look that is intended with the furnitureSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response is partially true; I was able to finally receive my sofa so as far as the price I paid for the product my complaint has been rectifiedHowever, the explanation given by the company is not 100% accurateThe problem with the initial delivery was not that the sofa would not fit, it's that the moving company was resistant to having to deliver the sofa when it would not fit in the elevator and was difficult to work with to the point that they ultimately stopped trying and left my apartment, with my sofaTwo months after my purchase, I finally received the product I paid for.My complaint regarding the service I received from this company has not changedThe customer service I received was abysmal, and the restocking fee I was told would be charged should the situation occur where the sofa would not fit into my apartment should not be allowedA 40% restocking fee should be a crime.I hold firm to my initial belief that this company's business practices should be further investigated Sincerely, [redacted]

[redacted] Coleman Furniture lists all required measurements on our website.? We received a call during delivery and the item was able to fit in the door as the customer indicates, however, the customer failed to measure the stairwell that the item would have to pass through to get into he customers home.? This is all the customers responsibility as well.? The items that were attempted to be delivered were in fact the correct items and the customer was given the option of using the services of a sofa Dras opposed to returning the items.? Customer was aware of all fees before the items were returned.? Coleman Furniture will not be refunding or issuing a store credit.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreement.Thanks you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a piece sectional sofa and expected to receive the item new and wholeI did not receive the item as orderedI suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered? a new? piece sectionalThe customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from? the factory in ChinaAs many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understandThe delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issueNot only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same timeNow this third party shipper has charged me almost $for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me.? What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and? a third party wants you? ? to accept it? an inferior product meaning not from the same dye lot it? is just not fair business practice and the public should be alerted not to deal with these types of businessesDo I need to address this in a court of law?? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

MadelineColeman Furniture has repeatedly tried to resolve this with the customer? All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers home.? We understand the headboard had received some transit damage.? We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him.? The customer declined to have us do so.? The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions.? As such customer was refunded minus fees for the return of the bed and nightstands.? We would not be refunding the cancellation fees.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture is attempting to resolve this issue with the customer As the packaging was not retained we are unable to submit a claim to the freight carrier for the damaged item However, as a good will gesture to resolve this we have asked the customer to donate the items to a charity of their choice and we will send replacements for them A customer service manager has made herself readily available to the customer and provided her direct number so the customer can reach out to us in an effort to get this resolvedSharon M [redacted] Coleman Furniture

[redacted] The customer received delivery of their items on and signed for delivery indicating that all items had been received and were in good condition There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is upset and frustrated in regards to their order.? Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders.? That being said, the customers order is currently at the local delivery company and is able to be delivered to them.? The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation.? Coleman Furniture will work with the customer to get their item delivered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved b ? ? This is the response I would have expected, because they don't care about the clients that they are servingThis response simply proves that they do not care about ripping off anyone and wanting return business-- and it is quite evident I'm right about that based on the numerous complaints filed against them through the Revdex.com and other sourcesWhatever they say, the color was not what was advertised or identified in any of their materials and representatives of the shipping company they utilize have attested to thatThey will stick to their misguided and "being right" but is that what they should do to be customer oriented? I know that as the Revdex.com you cannot do anymore than take the information and comments I provide, but if I had the means, I would take them to court and make an example out of them! ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]? First, the statement, “Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means”, might be the biggest cop out I have ever heard.? How can a company make such a grandiose assumption?? That assumption cannot be applied to an entire consumer population.? That statement is more proof that Coleman Furniture knows they are provided deceptive product descriptions.? Coleman Furniture will pull that statement out of their back pocket when they feel they are in the wrong but, want to shift blame back onto the consumer.Second, if Coleman Furniture wants verifiable proof that the term Select Hardwood is deceptive then I will provide it.? Since they feel every consumer should know what all industry terms mean then the definition should be easy to find.? Right?? Well, it is not easy to find.? I typed, “Select Hardwood Furniture Definition” into a search engine and was unable to find a reputable source providing Coleman Furniture’s definition of Select Hardwood on the first page of results.? However, I did find a reputable guide to buying solid hardwood flooring that talks about the grading system.? There is a grade of solid hardwood flooring that is “Select and Better Hardwood”? It is the second best grade and is made of solid hardwood? Not MDF like Coleman Furniture's definition of "Select Hardwood"? After reading the definition of “Select and Better Hardwood”, it would be a completely logical jump to assume that "Select and Better Hardwood" is just another way of saying "Select Hardwood" since there were no results for Select Hardwood.? I feel Universal Furniture and Coleman Furniture know that their definition of Select Hardwood is hard to find and when consumers see the definition for Select and Better Hardwood flooring they will assume it applied to furniture as well.? Since I just provided verifiable proof that a reasonable consumer cannot find Coleman Furniture’s definition of Select Hardwood I want a full refund since it has now once again been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving.? I will gladly donate the table and chairs in Coleman Furniture’s name to a local charity once I receive my refund.? I feel that is a win-win solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repairThey have yet to refund my credit card $They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last monthsI will claim the issue resolved once the furniture is repaired and my card is refundedI am preparing to take this company to small claims court if this is not resolved this week.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?