Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Offering to pay the tech costs for repair after a year of dealing with this issue fails to address the concerns. First, the tech costs should have been immediately paid directly and in full without us having to proceed with a complaint to obtain action. Second, and more concerning, the response does not address the fact that the furniture appears to have been falsely advertised. The furniture was advertised as “Top GrainLeather.” The furniture is actually peeling in worn areas. I don’t know why we should settle for anything short of a full refund insofar as we would not have paid a penny for this furniture if we would have known it was made of inferior “leather” that would quickly deteriorate over time
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Sincerely,
*** ***

I have agreed the the course of action on the condition they actually follow through with it. Which to this point they have done a very poor job of following through with what they say. If on July *** they actually put together the furniture I paid for months ago Along with actually refunding me some of the money, that they agreed to I will accept this, after it shows up in my bank account. However I cannot close this case until they actually do what they have agreed to do
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per my warranty the leather frame,etc shows is covered for yearsAs to the mattress paying a $shipping fee is robbery and never explained to me in the beginning as it should haveWhen I purchased this sofa bed I was told things like yes it is great basically I was sold the world and the best possible warranty, and what I got was something different than what I purchasedI did not purchase a sofa bed knowing it would be garbage, in fact that's why I agreed to the extended warranty before purchase I was told the warranty covers everything then latter on when you actually need the warranty you are told a different storyWhy does my warranty say it covers my sofa bed for years but never shows what is and what is not covered, so I just went by what the Coleman company told me viablyBottom line is I have a warranty that shows a year warranty but you will not except itAlso as the mattress goes can I pick it up exactly how much is shipping it is to much the cost of the shipping I could purchase a mattress it is insane.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have told this company over and over that I do not want a patched up piece of furniture when I paid for new, yet they are determined to "make me" take this piece of furnitureThere is no way to make a simple "adjustment" to move doors over to cover a three inch gapBased on other complaints and my dealings with them where they have not been honest with me, I do not wish to do any further business with them or accept any furniture from them I feel it would be a continual nightmare if I did I have reported this to my credit card company as a full refund is the only option now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date The last email gave a delivery date being mid October I have attempted to solve this matter for too long I have contacted the president of ***, Schrony banking services and Coleman Furniture multiple timesThis has proven to be a circle of aggravation The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery My first attempt to purchase online, and I have been treated horribly Thank you for your concern and continued inquiry *** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, the website does not indicate the size of each item prior to assemblyMany couches have removable pieces and the site said that assembly would be requiredThat, coupled with the fact that they only indicated a minimum required door width (which all doors in my building met) and not any information about hallway or ceiling minimums, meant that I could not have known what size the hallway or ceiling needed to beI followed all instructions given to me - hallways were clear, loading dock was reserved (as was the elevator) etc...Many other websites include explicit information for measuring if items will fit through hallways etcHere is an example: *** Additionally, it's entirely possible that the sofa would have fit BUT it was wrapped in a good amount of packing and the delivery men were instructed not to remove the packing to try and make it fit for fear of damaging the itemThe packing added an inch or two on every side and could have easily made the difference in getting the piece in my apartmentI am concerned because the woman giving instructions to the delivery men was having difficulty communicating with themShe was also incredibly rude to me and refused to actually listen to the details of my situationInstead, she told that I would be paying and that was the end of the discussionThe company then withheld the money I had paid for the couch without my permission for round trip shipping (even though the shipping to me was supposed to be included with my original payment) and a 15% "restocking" fee.Keeping my money without my permission and for an issue that they caused by not providing additional measurement information and having poor communication with the delivery men amounts to taking my money to compensate for their poor planningIn addition to not having my couch, I now have less money to purchase a replacement plus the time cost since I took time off of work to be home for the deliveryI am simply asking for a full refundThis unfortunate situation occurred because they did not provide all required information.Thank you
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the below response from them on 10/** stating that shipping took place and would only take a week (days) and therefore the day period they mentioned is is either or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be correctedWhat is the truct? days or a week? Those are different timeframes and it is not right for a company to lie to their customersSee below email from them
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Sincerely,
*** ***

**complaint is resolved after much hassle and back and forth on my part. What I was trying to communicate was their
practice of business I do not find satisfactory. When initially ordering with Coleman Furniture they make delivery sound like a great thing. Not the hassle it turned in to! The delivery company they hired is not professional. Their lack of timely communication and missed appointment is what lead to all of this. Multiple times delivery company told Coleman they had talked to me. I was calling Coleman back to see where we were at in resolving as I could not get an answer at delivery company or a voicemail returned. Coleman believed delivery company had communicated with me like they said; they had not. Coleman Furniture should take a look at who they have representing their name! Will not do business with them again! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** The response is partially true; I was able to finally receive my sofa so as far as the price I paid for the product my complaint has been rectifiedHowever, the explanation given by the company is not 100% accurateThe problem with the initial delivery was not that the sofa would not fit, it's that the moving company was resistant to having to deliver the sofa when it would not fit in the elevator and was difficult to work with to the point that they ultimately stopped trying and left my apartment, with my sofaTwo months after my purchase, I finally received the product I paid for.My complaint regarding the service I received from this company has not changedThe customer service I received was abysmal, and the restocking fee I was told would be charged should the situation occur where the sofa would not fit into my apartment should not be allowedA 40% restocking fee should be a crime.I hold firm to my initial belief that this company's business practices should be further investigated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
This is the response I would have expected, because they don't care about the clients that they are servingThis response simply proves that they do not care about ripping off anyone and wanting return business-- and it is quite evident I'm right about that based on the numerous complaints filed against them through the Revdex.com and other sourcesWhatever they say, the color was not what was advertised or identified in any of their materials and representatives of the shipping company they utilize have attested to thatThey will stick to their misguided and "being right" but is that what they should do to be customer oriented? I know that as the Revdex.com you cannot do anymore than take the information and comments I provide, but if I had the means, I would take them to court and make an example out of them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date for any orders when customers place their order. All customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions. We have refunded the customer based on their unwillingness to wait for the delivery date foe their area.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on 2/**/16. After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C***. Felice contacted me, and told me she would like the opportunity to repair the furniture, if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund. After I reviewed the pictures, I could see air bubbles, and indentation of the f* in the extremely detailed tables edging. I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phoneI have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furniture. As I told Felice, another new table, and chairs ( in which of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice) In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order. The table pad was scheduled to be delivered in March. Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch. I have never signed, nor received the table pad. Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received. My Bank has also issued a case against Coleman, and recovered $930.00. The remaining amount is still under investigation. However, I have not received further correspondence from Coleman. Amount due for refund from Coleman $559.00]Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 1/**/16, to show Coleman CANCELLED the order. I did not cancel it. As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable. I also confirmed many many times that the furniture would not be damageI was told repeatedly Coleman has a check point service, and white glove care. In which, when I ask to provide records to confirm, Coleman ignored my request. Issue is still ongoing and openedSharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is upset regarding the delay in having their order delivered. We do not guarantee a delivery date for our customers. One of the customers item did not pass the initial inspection process before delivery and as such a replacement
part was ordered for the customer. The customer chose not to wait for the part to arrive and delivery to be scheduled. As the customers order could be fulfilled we advised the customer that if they cancelled their order there were fees that are assessed. The items are ready for delivery and can be delivered to the customer if she chooses to accept delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory but I will except it because I do not have time to continue to waste on companies that refuse to do business the right wayThe only reason why I accepted the original $was because I was told to take it or leave it and I had no other optionI am still 100% dissatisfied with this resolution but I can not keep taking time to deal with a company that puts themselves before the customer! I need to know when my refund will be completed.
Sincerely,
*** ***

***We understand that the customer is unhappy with the delay in regards to receiving his furniture. We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M***Coleman Furniture

***Coleman Furniture has been diligently working with the customer to make the necessary arrangements to resolve the issues at handColeman Furniture has offered to source and schedule a technician to install the bridge correctly on the entertainment centerAs for the piers that the customer
has expressed concerns with, the images have been provided to the manufacturer who has deemed the piers along with the entire entertainment center to be up to manufacturer standards. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear to be identical Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color The website pictures and the email confirmation picture of the product have virtually no difference in color, only name Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
month days is pretty long time to fulfill an orderWhile I write this I have not received my sofas and reclinerMost furniture companies provide replacement sofas or refund if they can not fulfill order in reasonable timeAnyone who deals with your company should keep this in mind that they (customers) will have to wait for infinite time and raise complaints at various level to get their itemsI don't need $I can't get what I lost with your $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***