Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved This is *** *** my issue has been resolved I've received my refund from Coleman
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated regarding the delay in delivery for their order. As there was some issues with locating their desk we have cancelled that part of their order and refunded them in full for the desk. The customers bookcase is ready for delivery and the customer has been made aware of this. The local delivery company is attempting to schedule their delivery and we are waiting for customer to schedule. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There website state it needs to be reported in days, reported in minutes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution remains unsatisfactory, but we are clearly not getting anywhere. This business should not be in business if this is how they handle customer service.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Images are attached Based on the attached images, I strongly disagree with Coleman's response that states that the manufacturer determined that the images meet manufacturer's standards And if this is true and as I requested in email dated 07/** to Coleman to please help me understand by sending written supporting documentation from the manufacturer's on their letterhead stating that these images meet their standards along with manufacturer's contact information.
Revdex.com, if you cannot view these images, please contact me to forward via another method.Sincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now. I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective. They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table. People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75 so that I can shop for these furnitures at a local store
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Sincerely,
*** ***

***Coleman Furniture has made attempts to resolve this issue pertaining to this orderThe item in question has been fully restored and is up to 100% manufacturer standardsOn 10/**/the local delivery company contacted the customer directly to schedule delivery and was advised by the
customer that they were not accepting delivery and should call back in days scheduleThe item is ready for delivery once the customer calls back the delivery hub to scheduleSharon M***Coleman Furniture

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture wants to ensure the customer is satisfied with the furniture upon receiving the deliveryTherefore the refund of $will be processed once the deliverySharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures Thus, a consumer is forced to rely on the guidance of the sales representative Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am fully aware that the furniture had a "white washed" appearanceThat does not mean that the "white splatter marks" (previously mentioned) are not cause to call the furniture defective or damagedThe "white splatter marks" were very obvious and did not appear to be "as the manufacturer intended." In addition, as was apparent in the pictures I emailed to the business, there were obvious black marks on all of the pieces, obvious wood splintering on the backs of several pieces, and the above "white splatter marks." I do not understand how the this business can look at those pictures and say that the furniture was not damagedAdditionally, I had stated several times to representatives of this company regarding the details of my complaint and the damaged were clearly evident in the pictures I tookThe 3rd party furniture delivery person even told us that the furniture was defective and did not look appropriateI have asked the business several times for this delivery person's report and they have failed to give it to me.Regardless of what the manufacturer states, the furniture appeared to be damaged/defective and at the very least displayed "poor workmanship." From a brand like ***, we were expecting much higher quality standardsColeman Furniture does not value their consumers and only goes by what the manufacturer statesAs previously stated multiple times on Revdex.com and to the business itself, there is no resolution to this issue, other than a FULL refundI am not willing to accept a "rebill" and shipment of the same furniture I already deniedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the issue they have described. At the time of delivery we were not advised of any issues with the item. Customer contacted us weeks later to advise of the issue, at that time we advised we
would look into it and get back to her. Customer advised us by email later that day that the issue had been resolved. We have contacted the customer and offered a minimal compensation of $as we were not aware of any issues nor were we allowed the ability resolve the issue if there were one at the time of delivery.Sharon ***Coleman Furniture

***The applicable return fees can be viewed within the terms and conditions section of ***The customer was advised that they would be responsible for the applicable return fees that are associated with this orderThese terms and conditions are deemed accepted by the customer when they placed the order with Coleman Furniture.com.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date for any orders when customers place their order. All customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions. We have refunded the customer based on their unwillingness to wait for the delivery date foe their area.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will check my email because I know for sure I contacted them before the first year was upNever the less the bed frame and the leather is damaged and has not help us as it should haveIn my warranty clearly states the frame and leather are covered and so is my entire purchaseSo at this time I demand a full replacementAnd just so you know I am pretty positive I have saved emails from Coleman about the mattress back in Like I stated before my warranty does cover this all and what they are saying is a lie I have notified them of all problems the fact is the people that I did speak to at the time are no longer with their company they should keep better records I doAnyway the fact remains I still have an existing warranty and it is all covered so do why did I pay for a warranty if they will not accept itI want a direct replacement sofa bed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have advised previously that Coleman Furniture understand the customer is frustrated regarding their order. As we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with the customers financial institution we will not be refunding the customer.Sharon M***Coleman Furniture

***Coleman Furniture has researched this matter and was able to find the supporting documentation between Coleman Furniture and the customerColeman Furniture had contacted the customer via email "...........Good Morning *** ***,Thank you for contacting Coleman Furniture. I
understand that you are no longer interested in receiving the Vincenzo Nutmeg LAF Loveseat ($679.00) and Vincenzo Nutmeg RAF Sofa ( $879.00)The customer responded to Coleman Furniture......"Send the order as is. Thanks!"Based on this supporting documentation the customer confirmed that they were going to accept the furniture that they had ordered. Sharon M***Coleman Furniture

*** This customer has disputed with their credit card and per Merchant services the dispute was resolved in the customers favor and the funds were returned to the customer 11/**/15. The customer still has the merchandise in their home. There is nothing further for us to do to resolve this with the customerPlease advise if the customer has been advised differently by their bank - but as far as we were notified, all funds should have been returned to customer. *** ***Coleman Furniture

*** This customer received an original delivery on May **, of his bedroom set and refused the bed as he believed the manufacturer had sent the incorrect size bed. However, the only items that were incorrect were in fact the side rails. Coleman reached out to the
manufacturer and immediately had the correct rails sent. The correct rails were sent to the local delivery warehouse on 6/*/and customer has been scheduled for 6/*/16 delivery.Customer has had the night stands in his possession since the original delivery on 5/**/16. We are unable to adjust the pricing on the item as sales prices are given to us by the manufacturer and are only available on new orders placed with the manufacture at the time the sale is going on. As a courtesy for the delay the customer experienced we have offered the customer a refund of $and the customer refused. We would be willing to compensate the customer $for the delay Sharon M***Coleman Furniture