Smitty's Restaurants

***Customer placed his order 9/**/online for a Luke Leather sofaTotal order of $ He was advised on 9/**/that there was a 12-week manufacturing time frameNovember *, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/*/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Sharon M***Coleman Furniture Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling

***Coleman Furniture understands the issues with the customers order. However, as the customer initiated a charge-back with their financial institution we are unable to proceed with any resolution until that has been resolved.Sharon M***Coleman Furniture

MadelineColeman Furniture has repeatedly tried to resolve this with the customer All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedBut I would like to keep this file open if possible as I have not recieved the product and the company has also offered to send me $
Sincerely,
*** ***

***Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point. She has offered the customer compensation in the amount of $once delivery is complete. Customer has agreed to this. The material
needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information. To date, I’ve not received either. Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date. If agreeable, would like to see the $credit/refund before scheduling the reinstall.*** ***Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer was continuously advised of back order and shipping status of items. Order arrived at delivery company August * and had damages Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a
split shipment. Nobody at Coleman ever advised customer of a delivery date. Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored. We advised customer that items were at 100% manufacturer specifications and that we could deliver. Customer has advised that she no longer wants to speak to us and that she will be disputing her order. We have offered the customer a discount to keep as is and accept delivery. Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M***Coleman Furniture

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H*** is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture orders items directly from the manager to the customer. As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional. The item has a plush upholstery fabric that is very
sensitive to touch. As such it can also reflect light differently. The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company. As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M***Coleman Furniture

***We are committed to taking care of issues - but our responsibility was to deliver the furniture in perfect condition, and to address any warranty claims with the manufacturer.We have covered everything possible on our end for this case.*** ***Coleman Furniture

***Coleman Furniture has researched this matter and determined that the furniture that was delivered up to manufacturer standards and the furniture was accepted by the customer without indicating any issues at the time of deliveryAdditionally, regarding the warranty claim, since Coleman Furniture paid the shipping charge for the initial delivery, the customer would be required (as clearly indicated via the warranty claim form) that the customer would be responsible for the shipping charges on any and all warranty replacement items Sharon M***Coleman Furniture

***Coleman Furniture has offered monetary compensation to the customer in regards to the delay the customer experienced. We do not normally compensate for the delay in delivery but as a courtesy we are. We would not be compensating any further as we have previously explained sales pricing.Sharon M***Coleman Furniture

***Coleman Furniture is committed to satisfying our customers. Customer received delivery on 7/**/16. At that time the customer signed her delivery paperwork indicating that they did not want their items set up. Coleman Furniture was not advised of any issues with the driver
or the drivers helper at that time. Customer contacted us on August *, and advised that their items were not set up and advised of the situation she stated in her complaint regarding the driver and helper Our delivery partners do contract with independent helpers when a staffing issue arises, however, it is through a reputable company as happened in this instance We have offered to have the delivery company send a different driver team out to the customers home to complete the assembly. Customer has declined this offer. We do not charge customers an additional amount for the free home delivery and sand therefore would not be refunding the customer.Sharon M***Coleman Furniture

***,As previously stated - we followed all steps on this order, and had to reroute the whole shipmentRestocking fees were unavoidable in this case as items had shipped.Sharon M***Coleman Furniture

***Coleman Furniture has being actively working with this customer in an effort to have this matter resolved. As outlined in the warranty claim form that the customer signed, the customer is responsible for the shipping chargesIf the customer decides to proceed with paying the shipping
charges, Coleman Furniture will be proceed with ordering and absorbing the cost for a new itemSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
this is not acceptable and was never in the agreement - I was never told of withholding shipping fees - I was forced to cancel as Rengade has only defective sofa -
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***