Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedBut I would like to keep this file open if possible as I have not recieved the product and the company has also offered to send me $
Sincerely,
*** ***

MadelineThis issue has been completely resolved with the consumers financial institution. The customer has been fully refunded.Sharon M***Coleman Furniture

***Coleman Furniture has researched this matter and determined that the furniture that was delivered up to manufacturer standards and the furniture was accepted by the customer without indicating any issues at the time of deliveryAdditionally, regarding the warranty claim, since Coleman Furniture paid the shipping charge for the initial delivery, the customer would be required (as clearly indicated via the warranty claim form) that the customer would be responsible for the shipping charges on any and all warranty replacement items Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to this order. The customer was advised that their order could be fulfilled and delivered to them. However, the customer would not accept re-delivery. The customer advised she wanted to cancel the
order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees. As a courtesy we waived the shipping fee and only charged the cancellation fee. The customer agreed t\o this in writing and was refunded. Coleman Furniture will not be refunding any further fees.Sharon M***Coleman Furniture

***Parts have been sent to the customer to rectify the situation with the sofa. They are at the customers home and customer will not schedule a technician to restore the item. Coleman Furniture would not be replacing the item as it can be fully restored to 100% manufacturer standards We can refund the customer the $but as we have advised we will replace the curio and restore the sofa to 100% manufacturer standards we will not be refunding the amount the customer is asking for.Sharon M***Coleman Furniture

***The $offer was made on the manufacturers behalf - in order to resolve the warranty claim of damageWe are willing to cover another $on our expense if the customer has the item repaired for up to $260.00.The repair amount was provided by the manufacturer as they deem this repairable and does not have to be replaced. We are putting out the extra funds in an effort to go the extra mile for our customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has charged me a 25% restocking fee when item has not been delivered, also they were unable to locate the product and were unable to give any delivery dateThey tell you one thing on the phone and then do anotherI believe the 25% charge is illegal in New York and also the New York Attorney General needs to be made aware of Coleman Furniture's amount of complaintsThey have over and I believe an investigation into the companies business practices should take placeI think their record should be forwarded so the A.Gcan look into them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer was continuously advised of back order and shipping status of items. Order arrived at delivery company August * and had damages Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a
split shipment. Nobody at Coleman ever advised customer of a delivery date. Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored. We advised customer that items were at 100% manufacturer specifications and that we could deliver. Customer has advised that she no longer wants to speak to us and that she will be disputing her order. We have offered the customer a discount to keep as is and accept delivery. Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am being forced to decide between keeping two broken/defective pieces and having no further costs or paying $and receiving of corrected pieces Coleman's point that I should have written down my issues at delivery is absurd as it's an internal defect, which was verified by the repairmen the they hired. In a perfect world I would get my money refunded and they can have the couch, but being more realistic the least the company could do is not charge me for the replacement of a defective/broken couch
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Leather does not flake off, it wears but doesn't flakeAs I indicated I was told it was not leather by a reparable dealer.I asked Felice C*** (Director of Operations) twice if this was genuine leather and she would not give me an answer If I receive something in writing from Felice C*** indicating the set, I have, is genuine 100% leather then I would be inclined to accept Coleman's proposal.Note: Would Coleman pay to have an independent leather expert look at the set. Thank you
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the issues with the customers order. However, as the customer initiated a charge-back with their financial institution we are unable to proceed with any resolution until that has been resolved.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not compensated enough for all the trouble I went through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H*** is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point. She has offered the customer compensation in the amount of $once delivery is complete. Customer has agreed to this. The material
needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M***Coleman Furniture

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer. Sharon M***Coleman Furniture

***Coleman Furniture has offered monetary compensation to the customer in regards to the delay the customer experienced. We do not normally compensate for the delay in delivery but as a courtesy we are. We would not be compensating any further as we have previously explained sales pricing.Sharon M***Coleman Furniture

*** We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/ The customer was under the impression that the sofa came un-assembled and would be out together in her home. She has since been properly informed and is accepting
re-delivery. The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered. To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to the delay with this order. We apologize for the delay in getting this issue resolved. We have ordered the correct item from the manufacturer and verified with them that it is correct. It is shipping next
week and we will be compensating the customer for the delay that they have experienced.Sharon M***Coleman Furniture