Smitty's Restaurants

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerTherefore, if the customer agrees to put in writing that they will drop their dispute with their banking institution...Coleman Furniture will then request the customer
donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $726.75Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The repair made it look worse than the originalI am simply asking for the repair to be done again OR replace the couchThe pictures attached show the poor work done by the technicianAnd no one contacted me with a $compensation after I complained about the repair.Thank you.*** ***
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, the customer agreed to our terms and conditions when they placed their order. Those terms and conditions state that the customer has days from date if delivery to advise Coleman Furniture of their desire to
return the item. Coleman Furniture clearly states the dimensions of all our products on our website. As such the customer is responsible to ensure that the items they select are the dimensions they want. Customer has advised they wanted to return their items and a pick up of the items have been scheduled for 10/*/16. Customer will be responsible for the restocking fees and shipping charges.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is correct, we have been reimbursed after winning the credit card dispute We are still stuck with a damaged product that we now have to figure out what to do with it I am willing to take care of the damaged product just so this entire thing can be done and over with If they want it back, I would love for them to take it off my hands.I do still believe that the Revdex.com should make this case known to other clients and it should affect there company rating This has been a nightmare and other customers need to be aware I would appreciate a letter from Coleman furniture apologizing for this huge headache and acknowledging they were in the wrong and steps they are going to do to help prevent this from happening in the future. I am totally willing to move forward, but I also want to make sure others are aware of this problem
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Sincerely,
*** ***

***Coleman Furniture has made arrangements for a certified furniture technician to assess and restore the issues related to the ottoman and couchThe scheduling and cost of the technician is being absorbed by Coleman Furniture.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item is too heavy to easily dispose of, and it is too damaged to donate (there is not a charity that will accept such a ruined item). The only way to get the item out of my house is to pay to have it removed, which I SHOULD NOT BE RESPONSIBLE FOR. Coleman Furniture needs to make arrangements to have the item picked up and disposed of. I have stated this MULTIPLE times through many emails, and we keep arriving at the same response. I have contacted the Revdex.com for this very reason.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** This customer has disputed his order. He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June. In July customer was advised that a portion
of their order was still on back order and would be released the week of July 22. Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company. Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait. There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the dispute. Sharon M***Coleman Furniture

***Coleman Furniture has already spoken with this customer and advised the customer that she would be receiving all the necessary parts within - business days. All the necessary parts have shipped via UPS on 3/**/and 3/**/17 directly to the customerThe estimated arrival for the parts is 3/**/17...once the customer receives these parts this will address the issue at hand. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset regarding the issue they had with their delivery. We have reached out to the customer and a certified furniture technician will be contacting them to address the issues they had. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated we have complained and told them their furniture does not function as described and they told us all they could do is send us more hingesWe are tired of installing new hingesWe have installed them timesThey have not addressed the drawer popping openI really don't want to go back and forth over thisThey are lying when they say they have resolved our complaintThe last time my husband was on the phone with them they stated there was nothing else they can doI will be very disappointed if the Revdex.com allows this company to treat us this way with no recoursePlease do not send me another email that states they have resolved the issueIf you do this then you are treating the consumer the same way this business is! If there is no resolution to be had I will be going to the media!
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Sincerely,
*** ***

The second delivery was not completed with our White Glove Delivery Service That service is something we utilize for our customers on their initial delivery The second table top was sent from the manufacturer straight to the customer and this was ordered as a courtesy to the customer That did not include our White Glove Delivery Service The manufacturer has reviewed all the information the customer has given us as has Coleman Furniture's in-house technician The manufacturer has determined that the item is correct and can be assembled As a courtesy Coleman Furniture will compensate the customer $towards them hiring a furniture technician to assemble the table

*** This customer has an active dispute that we just responded to on March **, 2015. At the time of delivery customer refused item as the table could not be assembled as the pre-drilled holes from the manufacturer were incorrect. Replacement parts were sent from the manufacturer
to restore the item to 100% manufacturer specifications. The item has been restored and is at the local delivery company ready to be deliveredWe attempted several times to schedule re-delivery after the replacement parts arrived and the customer refused to accept delivery. As per our terms and conditions that the customer agrees to at the time of delivery if an item arrives damaged customer agrees to allow Coleman Furniture to restore item. Customer adamantly refused to allow us to remedy the issueAs customer would not accept re-delivery her order was cancelled and she was refunded in the amount of $885.62. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to the delay and the process by which this has transpired. We have advised our processing department to refund the customer and the customer will see the refund reflected back in their account within 5-business days.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
month days is pretty long time to fulfill an orderWhile I write this I have not received my sofas and reclinerMost furniture companies provide replacement sofas or refund if they can not fulfill order in reasonable timeAnyone who deals with your company should keep this in mind that they (customers) will have to wait for infinite time and raise complaints at various level to get their itemsI don't need $I can't get what I lost with your $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a follow up call from “Lori ###-###-####” yesterday who I believe is a Customer Service Manager at Coleman Furniture (although Lori did not identify her company in the voice message). Lori states parts have been ordered and to call her once those are received. Then the company will arrange for a repair technician to come to my home to get this taken care of. I hope the proper parts have been ordered. To be clear, these are the needed repairs as I reported to Coleman Furniture via email on 3/**/(the sofa delivery date):FACING THE SOFA FRONTThree tears in the leather on the back right hand side of the sofa.One tear of the leather on the lower bottom left hand corner of the sofa (found when looking for the serial number label).I will call Lori as instructed once the repair parts are received.Again, I will consider my complaint RESOLVED when the repairs are completed to new quality, to my satisfaction (e.g., leather pieces are well matched and repairs are not noticeable) at no cost to me. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I attached the photos on my prior messages and here it is againthe gaps on the sides and bad leather on one piece is not "customer preference"It is a defect or bad piece.Coleman furniture did send the technician and Tech fixed one piece and told me she needs to come back on another appointment to fix the remaining pieces, which never happened, and Coleman Furniture from no where claiming that all issues are fixed, which is not correct.I deny their claim saying this is customer preference and they address all issues.Thanks,***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call
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Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in regards to the delay with this order. We apologize for the delay in getting this issue resolved. We have ordered the correct item from the manufacturer and verified with them that it is correct. It is shipping next
week and we will be compensating the customer for the delay that they have experienced.Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Will be waiting patiently for the parts to arrive again. Thank you for your assistance in this matter
Sincerely,
*** ***