Smitty's Restaurants

*** This customer has an active dispute that we just responded to on March **, 2015. At the time of delivery customer refused item as the table could not be assembled as the pre-drilled holes from the manufacturer were incorrect. Replacement parts were sent from the manufacturer
to restore the item to 100% manufacturer specifications. The item has been restored and is at the local delivery company ready to be deliveredWe attempted several times to schedule re-delivery after the replacement parts arrived and the customer refused to accept delivery. As per our terms and conditions that the customer agrees to at the time of delivery if an item arrives damaged customer agrees to allow Coleman Furniture to restore item. Customer adamantly refused to allow us to remedy the issueAs customer would not accept re-delivery her order was cancelled and she was refunded in the amount of $885.62. Sharon M***Coleman Furniture

The second delivery was not completed with our White Glove Delivery Service That service is something we utilize for our customers on their initial delivery The second table top was sent from the manufacturer straight to the customer and this was ordered as a courtesy to the customer That did not include our White Glove Delivery Service The manufacturer has reviewed all the information the customer has given us as has Coleman Furniture's in-house technician The manufacturer has determined that the item is correct and can be assembled As a courtesy Coleman Furniture will compensate the customer $towards them hiring a furniture technician to assemble the table

***Coleman Furniture has made every attempt to resolve this issue for the customer, We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arranged. Sharon M***Coleman Furniture

*** The customer received all the items on their order except an armless loveseat that had to be replaced. That item has shipped from the manufacturer and is at the local delivery company. The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved. *** ***Coleman Furniture

*** This customer has disputed his order. He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June. In July customer was advised that a portion
of their order was still on back order and would be released the week of July 22. Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company. Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait. There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the dispute. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item is too heavy to easily dispose of, and it is too damaged to donate (there is not a charity that will accept such a ruined item). The only way to get the item out of my house is to pay to have it removed, which I SHOULD NOT BE RESPONSIBLE FOR. Coleman Furniture needs to make arrangements to have the item picked up and disposed of. I have stated this MULTIPLE times through many emails, and we keep arriving at the same response. I have contacted the Revdex.com for this very reason.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Will be waiting patiently for the parts to arrive again. Thank you for your assistance in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't feel like the company adequately investigated the issueThere is absolutely no way my brand new couch would have dried up bed bug carcasses inside of it after having it for monthsI did not immediately begin sleeping on it and it took some time to discover what the issue wasThe dried up bug shells means the couch had been infested for a very long timeThere is likely other furniture near where my couch was warehoused to have evidence of infestationI think they should hire a professional exterminator to investigate before dismissing my complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I attached the photos on my prior messages and here it is againthe gaps on the sides and bad leather on one piece is not "customer preference"It is a defect or bad piece.Coleman furniture did send the technician and Tech fixed one piece and told me she needs to come back on another appointment to fix the remaining pieces, which never happened, and Coleman Furniture from no where claiming that all issues are fixed, which is not correct.I deny their claim saying this is customer preference and they address all issues.Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has contacted the manufacturer and determined that the necessary parts are available which will rectify the issue that the customer has illustratedThe parts have been ordered and will be shipping to the delivery hub, Once the parts have been inspected by the delivery
hub...the customer will be contacted to schedule a delivery.Sharon M***Coleman Furniture

***Coleman Furniture has made arrangements for a certified furniture technician to assess and restore the issues related to the ottoman and couchThe scheduling and cost of the technician is being absorbed by Coleman Furniture.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February ** and that I'd be contacted via email prior to finalize a time for February ** deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to the delay and the process by which this has transpired. We have advised our processing department to refund the customer and the customer will see the refund reflected back in their account within 5-business days.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
this is not acceptable and was never in the agreement - I was never told of withholding shipping fees - I was forced to cancel as Rengade has only defective sofa -
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset regarding the issue they had with their delivery. We have reached out to the customer and a certified furniture technician will be contacting them to address the issues they had. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to this order. His account manager has reached out to him to personally express our regrets in regards to the delay. The hardware has arrived and the local delivery company is attempting to reach the customer to
schedule his delivery for 5/*/17. We would also like to offer the customer a $credit as a gesture of good will for the delay.Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, the customer agreed to our terms and conditions when they placed their order. Those terms and conditions state that the customer has days from date if delivery to advise Coleman Furniture of their desire to
return the item. Coleman Furniture clearly states the dimensions of all our products on our website. As such the customer is responsible to ensure that the items they select are the dimensions they want. Customer has advised they wanted to return their items and a pick up of the items have been scheduled for 10/*/16. Customer will be responsible for the restocking fees and shipping charges.Sharon M***Coleman Furniture

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerTherefore, if the customer agrees to put in writing that they will drop their dispute with their banking institution...Coleman Furniture will then request the customer
donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $726.75Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated we have complained and told them their furniture does not function as described and they told us all they could do is send us more hingesWe are tired of installing new hingesWe have installed them timesThey have not addressed the drawer popping openI really don't want to go back and forth over thisThey are lying when they say they have resolved our complaintThe last time my husband was on the phone with them they stated there was nothing else they can doI will be very disappointed if the Revdex.com allows this company to treat us this way with no recoursePlease do not send me another email that states they have resolved the issueIf you do this then you are treating the consumer the same way this business is! If there is no resolution to be had I will be going to the media!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***