Smitty's Restaurants

***Coleman Furniture has actively been in contact with the manufacturer and the customer in an effort to have this matter resolvedColeman Furniture has confirmed with the manufacturer that the furniture is up to 100% manufacturer standardsAs a gesture of customer service, Coleman Furniture would like to offer a $refund for the frustration that the customer has experienced with this matter. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't feel like the company adequately investigated the issueThere is absolutely no way my brand new couch would have dried up bed bug carcasses inside of it after having it for monthsI did not immediately begin sleeping on it and it took some time to discover what the issue wasThe dried up bug shells means the couch had been infested for a very long timeThere is likely other furniture near where my couch was warehoused to have evidence of infestationI think they should hire a professional exterminator to investigate before dismissing my complaint

***Coleman Furniture has made every attempt to resolve this issue for the customer, We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arranged. Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is refusing to refund a restock fee They offered me a 10% discount on future orders Fool me once shame on you Fool me twice shame on me After my experience with this company I don't understand how they could think a future order would even be an option I am very disappointed to say the least I would have to spend another $with a company I have no faith in in order to break even I will be disputing this with *** once again This is not fair They don't hold inventory they are a drop shipper who doesn't stock any items Why should I pay a restock fee Further Howard M*** confirmed no order was ever even placed Which is probably why they refused to give shipping details Buyers please stay away Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company I have spent the last months dealing with this and it has been nothing but frustrating They do not care about customers Too big to fail I beg new buyers to please stay away This company is terrible and should really be reprimanded for the way they treat people
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Sincerely,
*** ***

*** We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/ The customer was under the impression that the sofa came un-assembled and would be out together in her home. She has since been properly informed and is accepting
re-delivery. The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered. To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February ** and that I'd be contacted via email prior to finalize a time for February ** deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December,
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Sincerely,
*** ***

*** The customer received all the items on their order except an armless loveseat that had to be replaced. That item has shipped from the manufacturer and is at the local delivery company. The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved. *** ***Coleman Furniture

***Coleman Furniture has contacted the manufacturer and determined that the necessary parts are available which will rectify the issue that the customer has illustratedThe parts have been ordered and will be shipping to the delivery hub, Once the parts have been inspected by the delivery
hub...the customer will be contacted to schedule a delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, once the new items are delivered the complaint will be resolved
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in regards to this order. His account manager has reached out to him to personally express our regrets in regards to the delay. The hardware has arrived and the local delivery company is attempting to reach the customer to
schedule his delivery for 5/*/17. We would also like to offer the customer a $credit as a gesture of good will for the delay.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from Coleman Furniture absolutely does not resolve my complaint I was advised by Coleman's representative that I would have the merchandise delivered in 4-weeks Not only did this not happen, if it were an estimate, Coleman would be outside of that window later forecasting that it would be late August before I received the merchandise As I stated in my complaint, I ordered the merchandise in good faith that it would be delivered in plenty time before I resumed academic duties I was told that I should have the merchandise before that I did not.If Coleman really meant that delivery would have been in 8-weeks (as the end of August would be), then I should have reasonably been informed that it would take that long, then, I could have gotten more information, shopped with another merchant and/or made a different consumer decision It is clear that Coleman wrongly advises customers of delivery dates because it is not able to keep up its pretenses It is bad business for Coleman or any other company to misinform customers and then charge customers for such
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture understands that the customer is frustrated in regards to the issue they are describing. However, all of our customers are asked to fully inspect all of their items at the time of delivery to advise of any potential damages that might have occurred during
transit or for any other issues. The customer inspected their item, and advised us of issues with the chair only. Customer did not indicate any problems with their table until a month after delivery, and the pictures she provided clearly showed a mark on the table that should have been found at delivery. The item is clearly damaged and not defective. As such it is not something that we can resolve for the customer. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have attached drawing that was sent to me by steven smithHe attached in an email that I was getting above setupHow come I was misgued by the arrangment? The reason for my email was even coleman customer service reps didn't know what configuration I was gettingThey keep flip flopping on the layout.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Customer placed their order online on November *** and delivery was attempted to the customer on December ***The customer called us from delivery to report that two of the sectional pieces did not have the correct connectorsThe customer was requested to send the pieces in question back
with the delivery teamThe customer instead advised that they were cancelling the entire order and refused to deal with our company any furtherDue to the unexpected return, the driver was unable to take the furniture back at the time and a team was sent the next day to retrieve the items.The customer was advised of the cancellation chargesSince we have not been in communication with the customer and we have received another dispute of the charge, we have refunded customer as she was previously advised.Sharon M***Coleman Furniture

*** We have reached out to the delivery company and all repairs have been completed. We are only waiting on the hardware for the knobs for the nightstand. We have advised the delivery company to contact the customer and schedule delivery of all items and we will
have the hardware shipped direct to customer.We have left message on both contact numbers for customer to call me and I have also sent a email.We will update as soon as they have been able to confirm a delivery date with the customerWe would like to offer compensation because of the delays. Please confirm if this is acceptable and we can setup delivery. Sharon M***Coleman Furniture